All Epsagon Reviews
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Ky
Verified reviewer
E-Learning, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2020
Epsagon is a must have for your monitoring needs!
Epsagon is a must have in today’s serverless world.
PROSEase of setup and ease of use. Great customer support service and great communication with their support in helping us get started, setup and customized.
CONSWish we had known about it earlier, it saves so much time!
Caleb
Online Media, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2020
Best drop-in distributed tracing tool for server-less architectures
It's been great to grow with Epsagon. I was one of the first using it on JavaScript Lambdas, and the absolutely first using async/await which meant I got to catch some of the bugs. Since then the product has matured significantly and it is very pleasing to use. Reliability and performance have been strong for some time now.
PROS- Easy to use, just instrument your functions or add the Epsagon Lambda layer - Service map is interesting - Automatically captures network connections, database connections - Automatically captures a function's input and output - Makes it very easy to debug issues - Easier and more featureful than X-Ray
CONS- Alerting functionality hasn't caught up to CloudWatch yet - Requires instrumentation, (probably impossible to avoid, but still...) - Can be slow to analyze new traces - Cross-invocation metrics aren't very useful yet
Reason for choosing Epsagon
Same reasons as above.
Reasons for switching to Epsagon
I used X-Ray with Dashbird. Dashbird had better alerting and cross-invocation analytics, but couldn't give nearly as deep insights into a single transaction making it worse for debugging.
barak
Computer & Network Security, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2020
Great troubleshooting experience
Time to remediate a production error have become significantly faster than before. The tracing view is easy to understand and gives the right context when try to solve a bug.
CONSI would love to see more services monitored at the same way. Kinesis, AWS Elasticsearch and ECS Fargate tasks would be a great addition.
Chris
Computer Software, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
Epsagon Review
From the moment I spoke with [SENSITIVE CONTENT], my experience with the team, and the software was amazing. Fast response time to any concerns I had, Epsagon worked with me and my team to tailor configurations that worked best for our operation. I will highly recommend Espagon to anyone who wants to keep an eye on their lambdas, api gateway and rds.
PROSThe software was very user friendly. It is laid out how you expect it to be laid out.
CONSIt did everything that I needed it to do. I have no cons.
Reason for choosing Epsagon
The team was exceptional to work with. The product was fully featured, with a demo, and met and exceeded everyone of my expectations.
James
Computer Software, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2021
Fantastic software, fantastic customer service!
From end to end they have been fantastic. I found a couple of bugs in the .NET library and within 12 hours they had released a production fix. The team also took the time out to setup a call with me to discuss some teething problems I had and point me in the right direction. Fantastic customer service.
PROSIncredibly easy to deploy and start using, with really great tutorials across numerous different programming languages. The stats, pre built dashboards and notifications are instantly valuable. It's also really interesting to visually see the service map, especially in a serverless architecture
CONSThe custom dashboards are great, but minor things like being able to edit graph labels would be a great addition as, especially when using custom labels, they are hard to read.
Dale
Computer Software, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2023
Dependable Serverless Monitoring
The direction Epsagon first took on serverless monitoring was excellent
CONSThe shift towards k8s and container-based workloads meant that a lot of the new features were not relevant.
Reason for choosing Epsagon
Great free tier and cost-effective scaling
Nick
Computer Software, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2020
Epsagon Platform Review
Integrating the environment via AWS is incredibly simple per deploying the CF stack Epsagon provides. Incredibly frictionless. Alternatively for more complex stacks, calling the SDK or implementing via your SAM, CF or terraform stack all work like a charm.
CONSA few things in the interface are a bit buggy - but this should not stop you from supporting what I would considering to be the best "true" tracing platform to exist. You simply can't beat the value - and, the Epsagon team is amazing!
Nitzan
Computer Software, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2020
awseome product
super happy with the product
PROSit helps me monitor and search across thousands of running processes at once. monitor 3rd parties and see a clear view of success rate and error rates
CONSi want to be able to download results without having to search again
Reason for choosing Epsagon
it was more mature, stable, and has most of my requests
Anonymous
201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
Amazing Tool
Helped us a lot to create view of our serverless systems
CONSno problem at all, such amazing team, easy integration
Sampo
Information Technology and Services, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2020
Serverless monitoring made simple
Our team is using Epsagon heavily to boost productivity in day-to-day development and operation of serverless product on AWS.
PROSExtremely easy to set up and get started. Intuitive user interface. Excellent support from the team. Simple slack integration for notifications.
CONSUser interface feels slightly slow at times and is not optimized for mobile. While mobile is not the primary client for this kind of tool, we use it sometimes to e.g. quickly look at an alert. It also gets somewhat expensive relatively quickly.
Reason for choosing Epsagon
Out of the ones we evaluated, Epsagon got us up and running with least effort and we felt right at home since day 1.
Ben
Consumer Goods, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2020
Product is Always Improving
Epsagon gives us a window into an otherwise black box that is Serverless. Love how easy it is to setup and the Epsagon is great about responding to issues.
CONSThe data within Epsagon can feel fragmented there are known gaps in what traces/events can be correlated and it is difficult to understand at times where alerts/issues came from.
Dotan
Hospital & Health Care, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2020
Great alternative to DataDog!
- Ease of use and configure[no agent!] - Pricing structure - Technical support
CONSMissing integrations to other cloud vendors
Cian
Computer Software, 11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2020
Superb traceability & insight
When things "go bump", Epsagon is our go-to resource for quickly identifying the source of a problem within our serverless architecture. Having tried a number of providers, their architecture view of the resources in use when tracing a request is unrivalled.
CONSPrior to purchase, have a good understanding of your consumption across all AWS accounts - cost can scale rapidly.
Stuart
Computer Software, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2020
A MUST HAVE TOOL: Extremely Useful For Monitoring & Troubleshooting AWS Lambdas
Ease of use, customer support (including reported issue resolution), speed to get to root cause of issues. Overview of function overall performance is first class.
CONSNo facility to have multiple AWS accounts with one Epsagon login - I manage multiple customers and need to logout/login for each one.
Ambroise
Education Management, 2-10 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2020
Great product for observability
Epsagon is the best way I know of about how to monitor, analyse and debug backend apps. We use it extensively with AWS Lambda and what was impossible to understand before, is now made super easy.
CONSWas a bit hard to setup with lambda (because of custom runtime), but got easier since then.
Dvir
Information Technology and Services, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2020
A serverless must
It a very easy to implement, insightful monitoring system
CONSWould love to have more pricing tiers to support our growth stages
Joshua
Real Estate, 11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
4
Reviewed February 2020
Great monitoring of AWS lambda jobs
Most full-featured monitoring of AWS lambda jobs with easy to use interface.
CONSSometimes I wish it were easier to drill down further into errors and timeouts.