The part of this software I use the most on a daily basis is project management. This includes the project request form, the scheduling of project tasks, notifications through the system to customers, stakeholders, and the dev team. Other areas around our campus use different software and it's clear the differences with IT using TeamDynamix and them not.

The only thing I can say about a part of the software that might need to be a little better is just onboarding for new employees who use the service. There are so many different applications and uses with this software that it can be a little overwhelming at first. I will say they have a great customer knowledge base that has an article for just about any issue you might come across.

Adopting TD has allowed us to mature as an organization.

Keeping all communications in a single place on a request is a must. Having a self service portal and knowledge base has helped campus tremendously. I appreciate that it was designed to be flexable and understand the unique needs of higher education.

It does not function very well on mobile. If you do not set up custom reports, it is easy to "loose" requests as they change states. It would be nice if there were a way to force ticket tasks. i.e. ticket could not be sent to another person or closed until a task was completed first.

Used for IT support at a higher education institution. Seems... fine. Less bells and whistles than ServiceNow but that's ok, we don't need them and they are generally overcomplicated. Simple is best, but there's some QoL improvements that will help it flow better.

Reports are powerful (if a little unintuitive) and the asset management system is good.

The software is constantly opening up new windows for every asset record or ticket that is opened. It's very frustrating and they easily get lost amid the other windows that I have open. Also, there is no dark mode, so it is very harsh on the eyes with no alternative scheme for those that would prefer it.

TeamDynamix means business. It is exclusively the best.

The most outstanding experience I have with TeamDynamix is it's flexibility and intuitiveness. Integration and implementation is a walk in the park. The self service portal is a good idea since no time is wasted. The tool is cost effective and quite user friendly.

Basically, the PPM features lack that much flexibility and effectiveness. Improvement is needed. Otherwise, TeamDynamix is great.

The tdx folks are great to work with. They respond to tickets I submit typically within an hour of submitting them. Always kind and professional

Tdx is flexible and easy to configure. I can almost always provide the functionality my clients and technicians need.

It is hard sometimes to find where certain setups are done especially things you don’t do often. Also, it needs the ability to better integrate project tasks and tickets

Overall, I have had a great experience with TeamDynamix. It has been incredibly helpful in organizing projects and tracking service requests. I highly recommend it to any business looking for a comprehensive project management solution.

TeamDynamix is an incredibly user-friendly platform that is perfect for businesses of all sizes. With a variety of features, it offers a comprehensive solution to project management and service request tracking. The reports feature is especially useful, allowing me to quickly access data and generate reports.

TeamDynamix can be a bit overwhelming for first-time users. The interface has a lot of options that can be difficult to navigate and the learning curve is quite steep.

The features are all very powerful and customizable. If you want a form or user portal to look a certain way, you can do it. If you need a specific report done, you can do it. You can also create as many instances of an app as you want, so you can use it across the organization.

There are a few processes that feel like they should be simple that really aren't. For example, sending someone an email through a ticket requires creating a comment, making the comment public, then selecting the user from the contact list to send the message.

Our overall experience using TeamDynamix is great. It was an easy change over from our previous ITSM product.

The implementation went very smoothly.

I wish the Search function was easier.

TD has helped my team focus on the tickets that come in. We've opted to track projects in a different tool. Using TD for tickets allows our clients to search for fixes in the Knowledge Base or open a ticket from our portal.

I like the SLA customizability of the application. You can have different SLA's for difference services within the app.

The project side is just clumsy. It takes a lot of work to submit a project and even more to schedule it out nicely.

What I like most about this software is the capability to customize everything to best fit your specific organization.

The thing I like the least about the software is all of the additional add-ons. Although it can be nice to an extent, it can be inconvenient that we have to purchase a new piece of the software every time we look to improve our ticketing system.

So far, so good... It has been a pretty decent integration. Andrey has been wonderful with helping and answering questions, and getting the answers if he didn't know off-hand the solution to problems.

I like the layout of the Desktops and the way you can kind of customize the Desktops and make different desktops for different purposes. Ticket management is pretty straight forward, and I am able to use it just fine. I like being able to have and use response templates. I really like the client portal. It seems like it will be very user friendly for us (our clients) to use and I think it will become more and more useful as we add function and content to it.

Here are the things I don't like: - You can not edit an update after it is saved. Web Help Desk allowed for that and it was a HUGE game-changer! - You can not highlight, use different fonts, bold, italic, or underline text or make anything a different color in the body of an update or anywhere in the ticket...Nothing to call attention to important content except maybe typing in all caps... - All the attachments are grouped together and off to the side. It would be very helpful to attach the attachments to the actual update you are working on or others are looking at, instead of having to refer to the list of attachments off to the side and have to (have someone) hunt the attachment down. - also not liking the fact that when looking at the tickets in the list of 'group tickets' or 'my tickets' there is not a better way to know what the ticket is for (can't see the description) except for the few words in the 'title' or 'subject' of the ticket. Can't count on clients to be precise and informative in one line. - Are the tickets acquiring their numbers by all people using Team Dynamics or just Chatham? It seems like there is a huge gap between numbers for it to be just Chatham, considering we haven't gone 'live' with TDX yet, don't have many people using it yet, etc...

It's lightweight and relatively easy to scale, we've deployed it across many schools and colleges within our instance and people have been very happy with the product.

It's a lightweight easy to use and manage interface. The vendor continually release improvements and is responsive to suggestions and feedback.

Sometimes you will need to get creative in how you report or update your data, meaning you won't always be able to do what you want form the user interface, but if you leverage the APIs and external tools you'll be able to do what you want.

Since the start we have had a great experience with TeamDynamix. From the beginning, they've listened to their customers and have enhanced the tool based on that feedback. They provide great support when needed. They promote collaboration and knowledge sharing amongst their customers and their annual conference is a great way to connect with other customers.

What I like most about Teamdynamix's solution is that all modules are included in one package and it's up to you what you want to use. Other companies often charge for each module separately. The TDX solution is easy to use and the implementation was very fast.

I would like to see Teamdynamix create a mobile app. The other thing I'm missing as an admin is the ability to customize the attributes when designing a form. For example, I would like to be able to put two attributes next to each other.

Ease of customization and responsiveness of the company.

We would like to have a mobile app designed for technician use. We would like end users to be able to submit assets in incident tickets that aren't assigned to them.

I really appreciate the ease of use of managing assets. There are times an asset might not work well and I've had tickets come in where I could see a history of issues and I can better consult with them and determine if an asset needs to be replaced or not vs just having another technician work on it again and perform the same troubleshooting steps.

Most of the issues I've run in to were a user error problem. I've run in to cases where we had a lot of duplicated assets and through some confusion I've deleted the wrong one. Often times I also have to email people outside of the ticketing system because the email from the ticket might be ignored, maybe because of the way the emails are formatted. Still looking in to this though.

As the implementation admin and current admin, TDX customer support has been amazing. We have used TDX reports to deliver meaningful data to our Six Sigma Green Belts, and have improved our service desk response time drastically.

The reporting features are extremely flexible. Not only does it let you create meaningful dashboards, but the reporting will also help determine problem areas you may not have been aware of.

At the time of purchase the UX was not overwhelming, but that is being corrected.

Excellent. Support is fantastic. All our technicians are happy using the system. Allows us to voice our opinions and address those in the upgrades where possible.

Easy to implement. Minimal coding is needed. Powerful. Allows automation.

It does not allow creating new custom email notifiacations. The Support Reply email often is confused by the end-users when submitting new requests, thus the emails don't get processed.

The fact that you can move your layout arrangement to fit your workflow

Creating and assigning "task" features at time were not user friendly

The reporting ability of TDX is unmatched. The ability to drill down to specific items/users including custom information is a key factor in our support model.

It can be overwhelming for new users if they are given too much access or not properly trained.

I like that we can run ticket reports and create workflows within TDX.

Several functions that are important to Help Desk work have been hard to achieve even with our representative's help. We are still not able to get a ticket to automatically change to a "Waiting on technician" or "Waiting on Customer" type of status depending on who has responded last. That is a functionality I miss about our old system.

We have used 4 other ITSM tools and this one is by far the best one we have used and implemented. They are great to work with.

This product has many features that are functional and easy to use. It has the ease of use that non-technical people can set it up and do updates. We love that we can also store out assets in it and link them to the Service Desk tickets.

If there are features missing, the company listens and gets them added.

Overall experience has been fantastic!

The ease of use and the plethora of features available really help track and manage important issues and processes.

A lot of features are great but there are some that just need some slight improvement to really make it 100%

The company has great customer service

TeamDymamic is crucial for me to do my job. I use it on a daily bases!

I use the reports and the plan in all my meetings

meeting SLAs, accurate follow up on tickets

TDX is easy to use, easy to manage tickets, tasks and follow ups, plus availability

some limitations with report graphs, complex reports, ticket age calculations

Useability. Able to create shared ticketing applications for other departments to use.

Some software limitations, having to put lots of enhancement requests in.