All AuditShipment Reviews
1-13 of 13 Reviews
Sort by
Candice
Sporting Goods, 2-10 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2019
Great Concept!
We ship a lot everyday so to have a service that does the hard work for us is amazing. Dealing with shipping company’s customer service can be tiring and a waste of time. AuditShipment is a huge timesaver!
PROSI loved the ease of using the software. The dashboard was very appealing in its layout and easy to understand.
CONSNot really anything negative to say! Very happy overall.
Vendor Response
Thanks a million Candice!
Replied June 2019
Andrea
Retail, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2019
Seems too good to be true but it's not!
Overall the service really does seem too good to be true. This is one of those rare times in life where You actually get what is promised. I would highly recommend giving it a try!
PROSOnce the program has been set up and is integrated with your shipping partner accounts, you can just site back and watch the refunds roll in. It's a 'set it and forget it' kind of system that can save you a lot of money with no effort. Customs service is excellent, someone usually gets back to inquiries immediately or within a few hours.
CONSThe trickiest part of the set up process for us was verifying that we were actually getting the money back that AuditShipment said we were. Since AuditShipment puts their email address in to receive refund confirmation emails from the courier, the only way to verify is to cross reference individual refunds on our credit card statement or Canada Post invoices. This is as much a problem with the way Canada Post does billing as it is with the AuditShipment system, however. My suggestion for AuditShipment would be to offer users the option to opt into being CC'd on refund confirmations from couriers. That being said, once we had figured the system out, we didn't see any discrepancies in what we were being charged for vs. what we were actually getting.
Vendor Response
Thanks for your valuable suggestion Andrea. We will be working on the feedback that you shared with us and see through to completion ASAP.
Replied June 2019
Connor
Retail, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
5
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed March 2022
Not working - Support non-existant
So far the experience has been bad. The software seems to have issues with their integrations with shipping providers, and the business does not seem to be actively worked on.
PROSI liked the fact that the pricing shown on the site was transparent and there was an option to pay only 30% of successful refunds. After viewing the true pricing inside my user account, within the app, I quickly realized pricing for AuditShipments users does not match what is displayed on the front end of the site before signing up.
CONSSeveral weeks have passed and despite setting up an integration with both Stamps.com and ShipStation, no data has been synced at all about my shipments. No one is monitoring their live chat, and no follow-up is made via email from live chat requests that were made and went unanswered. After sending a support request via email I did receive a response but it was not helpful. Additional support was still needed and there has not been any response via email now for several weeks.
Reason for choosing AuditShipment
I chose to try AuditShipment because its pricing was stated to be 30% of successful shipping refunds, while LateShipment is 35% of successful refunds.
Sonu
Internet, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
2
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2019
Expensive commission on refunds.
Hand free. Fully automated software. You don't have to do anything.
CONSOn the website it clearly states that you save 5% on an annual contract. I had to fight tooth and nail for them to honour their own offer. In the end the said they will reimburse me the 5% after one year. One year has not past so we will see if they keep their commitment.
Vendor Response
Thanks for your honest feedback. The annualised contracts ( 5% discount) are based on customer's shipping volume. There has to be a significant shipping volume for your business to be eligible for the discounted rate. Even so, since we value your relationship with businesses such as your we promised to award the 5% discount. We assure you that we will stand by our commitment. We would also take your valuable suggestion and improve customer experience in the future.
Replied June 2019
Vincent
Apparel & Fashion, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2019
Great software
Automatically tracks late shipments from Canada Post so we can get shipping refunds.
CONSCommission is high, but from my understanding it is hight for all softwares doing this job.
Reason for choosing AuditShipment
Commission fees are less.
Vendor Response
Thanks for your honest feedback. As mentioned in your review, we are the only service provider who is able to provide exhaustive audit service at the most competitive price in Canada.
Replied June 2019
Charles
Fishery, 1 employee
Used daily for less than 6 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed February 2024
Fake business
There are no pros to using AuditShipment. It does not do anything and there is zero customer service.
CONSThe system does not work and there is no customer service. Their number is disconnected and they do not respond to emails, messages, or on their social media.
khaled
Wholesale, 51-200 employees
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2019
Save time and money
we are receiving credit back on missed/late/undelivered express shipments. express shipments are sent express because they need to be delivered asap and that cost a lot of money. we have been able to save on shipments that weren't delivered on time. due to the volume of shipping we do everyday, it will take us a long time to go through all the express shipments and make sure they were delivered on time. audit-shipment made our work so easy and recovered us a decent amount of money that we weren't able to recover ourselves..
PROSVery easy, simple and convenient. the software is easy to navigate through, includes only information that is beneficial to us to see.
CONSi would like to see individual credit copies available online when i need them. i have to ask for them to email them separately so i can file for my records.
Vendor Response
Thanks for the review, Khaled. We will work towards adding the individual credit copies online for easy access.
Replied September 2019
Adhil
Packaging and Containers, 11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2020
Great Start, Needs a few improvements
AuditShipment turned late/problematic shipments to bringing back revenue that we as a company would have simply lost.
PROSLoved how easy it was to navigate each feature they offer. What they provide is simple and effective. The software follows up on every shipment and make sure it was delivered on time. Indicates what shipments are in review and which ones have been completed with a detailed overview on totals. Customer Service was friendly and tried to help.
CONSThey are still a few upgrades away from being one of the best. Customer Service was unable to help at the time however forwarded any improvements to be implemented quickly.
Vendor Response
Thanks Adhil. We offer loads of insightful reports. Recently your team had requested a solution that solved a very specific business problem. We were happy to go that extra mile to win your heart:)
Replied February 2020
Michael
Retail, 11-50 employees
Used less than 12 months
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2019
AuditShipment Review
Very handy, automates the process when shipments are not delivered on time.
CONSThe website can be confusing with trying to update a CC or view reports.
Reasons for switching to AuditShipment
Lower Rates
Vendor Response
Thanks for your valuable suggestions. We will setup a demo of our reports to eliminate any further confusion. Our customer support team will reach out to you shortly.
Replied June 2019
Justin
Retail, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2020
Easiest found money ever!
Soo easy to use. It’s completely automated so no work after initial setup...
CONSNothing. There is not downside on this as they don’t get paid til you do...
Vendor Response
Thanks, Justin for your review.:)
Replied January 2020
Mark
Wholesale, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2020
Easy To Use
Was set up very quickly and information provided very useful
CONSHave nothing that was least liked about this software
Vendor Response
Thanks a million, Mark for that wonderful review.:)
Replied January 2020
Kris
Automotive, 2-10 employees
Used less than 6 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed March 2021
NO COMMUNICATION, CAN"T CANCEL FREE TRIAL
I want out and nobody with cancel or communicate with me
PROSNothing, haven't used it at all. Thought it was a free trial but have been charged monthly since day 1.
CONSI have tried canceling and can't find a way on their website. I have emailed multiple times with no response. Brutal service!
Brian
Consumer Goods, 11-50 employees
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2019
Great and Easy
super simple navigation, very easy to follow.
CONSI don't have a complaint. everything is super easy to use and understand and navigate.
Vendor Response
Thanks a million Brian!
Replied June 2019