Call Loop is a cloud-based SMS marketing and voice broadcasting solution designed for businesses of all sizes. It offers audio management, auto responders, bulk SMS, personalized SMS, trigger-based campaigns and analytics functionalities within a suite.

Call Loop integrates with email marketing, marketing automation and website management solutions such as AWeber, Hubspot, MailChimp and Drupal. These integrations allow users to upload contacts from different sources into the system. Call Loop’s audio management feature allows users to record voice broadcasts and use them for auto-responding and voicemail.

Call Loop also features SMS triggers, allowing users to send automated messages to customers from business applications. Users can also customize messages with the help of customized customer data fields such as names and addresses.

Call Loop offers analytics and reporting, which allows users to track the open rates of email campaigns for both voicemail as well as live-answer options.



68 Reviews of Call Loop

Overall rating

4.65 / 5 stars

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Showing 1 - 20 of 68 reviews

January 2019

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

5 of 5

January 2019

SMS software on point!

Overall the customer support is reliant and they provide solutions and answered my questions when I was getting started!

Pros

The thing I liked most about this software was that you can transfer the SMS to a live call by texting back a number. It is so easy to use and it has reminders that you can set up. In today's world it is important to have SMS messages and voice messages that you can easily disperse to clients. The cost is so little for how much you can do with this call loop software.

Cons

The least thing I liked about this software was that it does not have features to change the language.

November 2018

Jamie from Entertainment

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

3 of 5

Functionality

5 of 5

November 2018

Great Service. Support and ongoing development has suffered

Pros

Price is great. Pay as you go. Occasional sales on calls. Good person running company.

Cons

Reports have been broken for at least a year. And out-source support never has any answer other than basically it's on the list. That it was fixed then broke again after an update. Other than this it's great.

November 2018

angela from Herbs & Vegetables

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Call loop review

Pros

Call loop is the perfect softwate for sending out mass texts to subscribers to offer discounts and coupons on merchandise. I only use call loop.

Cons

I haves nothing negative to say about call loop software.

November 2018

Patrick from Keller Williams Capital Properties

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Stop Looking and use Call Loo

Repeat customer

Pros

East of use, affordibility. Does more for less than competitors.

Cons

Not sure if the voicemail bypass works for all cell phones.

November 2018

Anonymous

Verified Reviewer

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

3 of 5

November 2018

Almost satisfied

It’s a great tool to use for drip marketing. Unfortunately, the reports don’t work as they should. Once that feature works properly, then this tool would be awesome!

Pros

The customer service is awesome! I like that it allows me to do other task.

Cons

User interface can be difficult. The reports don’t work properly.

November 2018

Karl from Schwartz Chiropractic & Wellness

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

3 of 5

Functionality

4 of 5

November 2018

Love the functionality

Very good, they provide a much needed service that we use and it is easy, efficient, and not expensive.

Pros

I love to be able to send out voice broadcasts to a large number of client, it is easy to do and takes less than 5 minutes, record a message and attach it to your email list and boom it is done. Very effective!

Cons

Of coarse the first time you use it, it is foreign, but after a couple of runs, you become proficient quickly.

November 2018

SARAH from Progressive Dental

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

3 of 5

November 2018

Customer Service A+

They have always been very responsive to our needs and I am sure we will look to them in the future.

Pros

I really like the fast response to any questions that I had.

Cons

At the time we wanted to utilize it, it didn't quite have all the bells and whistles that would work best for us.

November 2018

Linda from cyberwealthzone.com

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Love Call Loop

love it time saver

Pros

Been with Call loop for years now. I like to use it on new customers. giving them a chance to call me at their own convenience. then if they don't call I call them.

Cons

they stopped sending me notices of new people on my list

November 2018

Nancy from New England Carpenters Training Fund

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

3 of 5

November 2018

Review

Excellent, we use it to cancel classes and send out reminders

Pros

Very easy to use. I had never sent mass text messages and it took me about half hour to get my list loaded and message sent

Cons

Text messages are small, not many characters

November 2018

Rhonda from Systems Integration, Inc.

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Very effective tool and just what I needed.

I used it for recruiting! It helped me gather a viable current database of candidates quickly.

Pros

Saved me so much time! It was easy to learn to use.

Cons

A helpful add on would be..if when you load a list of phone numbers it would identify mobile phone vs land line.

November 2018

Jason from Yvolve Digital Marketing Agency

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2018

Pretty Good Tool, Room for Growth

All in all the software is a solid SMS providor with tons of potential and room for growth.

Pros

I've not tested a large amount of SMS softwares so my review should be taken with a grain of salt, but if you are looking for a "meat and potatoes" solution that does what you need it to reliably (i.e. sends SMS to customers) without bells and whistles, this one is for you. There is readily available access to keywords, building new groups and automating various sequences. Intregrations with 3rd party providors is good as well (zapier).

Cons

SAAS providers are building some pretty streamlined and visually stunning user interfaces these days. This one feels a bit dated at times. Switching between groups, remembering what the difference is between followupss and triggers and other small things increases friction at times. Building a flow and user group could definitely be streamlined. I'd take cues from places providers like Justuno, klaviyo or manychat (all very intuitive with a low learning curve).

October 2018

Kyle from Lee Family Enterprises LLC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Call Loop Fan

Great Marketing Tool

Pros

Easy to use and reasonibly priced marketing tool.

Cons

Nothing, I didn't have any negative experiences with Call Loop.

October 2018

Ravi from Yes You Can!

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

SMART SMS

Overall experience is good. Customer support is responsible and reliant. I can count on them to support me and provide me solution to my problems.

Pros

This software is very convenient. I like the integration flexibility most. It can get connected to different platforms and easy to use. We dont need any super technical knowledge. I integrated this software with HubSpot and Infusionosft and right now our email campaigns are automatically triggered so as SMS service through Call Loop.

Cons

It doesn't support Spanish accent and that's what we don't like. Because most of our cusotmer base are latinos.

October 2018

Elijah from Elijah Bland

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

October 2018

Very Effective and Efficient

Pros

Great price, reliable and effective execution.

Cons

It was a bit complicated to set up and understand the workflow.

October 2018

Peter from Hitch.Studio

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Functionality

4 of 5

October 2018

Best way to capture leads from the stage!

I love Call Loop. It has transformed my lead capture from the stage. Anyone that is speaking in front of audiences needs to use it!

Pros

the ease of setup and the consistency of the experience.

Cons

would love to see some more tutorials or best practices shared with me.

July 2018

Kathi from KBB Realty Group

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

July 2018

Cost effective

I use Call Loop for broadcasting messages about my business and promotions. It is very cost effective for quick messages. Tracking each campaign results is easy to do on the site. Once I learned my way around the site, it's easy to use. I can create a campaign within 15 minutes. I have suggested this site to other colleagues to assist them in their promotions and adverstising.

Pros

The cost of the service makes it an easy decision. It is easy to access online. Once you are approved, you can upload your contact lists fairly easily. You can track your broadcasts with simply clicks in that campaign.

Cons

It wasn't disclosed that I had to get approval to upload my own contact lists. Had to hunt and peck to find out where to create my first recording and then find where it went to review. Had an issue with the credit per contact. My recording was the max length suggested and yet it still cost me credits over what I budgeted to spend. WATCH YOUR RECORDED TIMES!!! Go well under the max time or you'll spend more credits then you think you should. If you want to know ROI, you'll need to create a way to track incoming leads/sales on your own. But for the price, it may not be worth your time.

July 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

5 of 5

July 2018

Works as advertised

I use it for a couple of my customers, integrated with Infusionsoft -- works great and setup was pretty easy. The service has been reliable so far!

Pros

It was relatively easy to set up and get working, help section was good when I had questions.

Cons

I'd like to see a lower cost per SMS, it can get pricey if messaging large groups.

July 2018

Andy from Pelllegrini Team COnsulting

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

4 of 5

July 2018

Call Loop Review

It's been a great experience and allowed us to capture cell phone #'s and email after presentations which we normally wouldn't have captured.

Pros

I really liked the easy set up and test functionality. It allowed me to know exactly what a potential client would experience.

Cons

Navigating the website was bit confusing at first.

July 2018

Noah from Bonfire Worship

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

3 of 5

July 2018

Review

It was my first text service so it is overall going awesome but there are some disappointing features.

Pros

I love the ability to receive alerts when new contacts are added and also when they are dropped.

Cons

I do not like the character limit in messages. Another con of the program to me is the way you pay. Instead of paying for credits, paying for a subscription would be way easier.

Response from Call Loop of Call Loop

Replied July 2018

Appreciate the feedback. We do offer subscriptions that you can upgrade to at anytime.

July 2018

Dana from Tom Rowe & Associates

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

Better than the rest!

Overall, it was easy to use, the price is competitive and the support is unmatched!

Pros

Easy to use, support is fast and friendly and professional.

Cons

Nothing. No cons at all. I don't know what else to say to make up the minimum.