Call Loop software


54 reviews(5.0/5)
54 reviews(5.0/5)

Call Loop is a cloud-based SMS marketing and voice broadcasting solution designed for businesses of all sizes. It offers audio management, auto responders, bulk SMS, personalized SMS, trigger-based campaigns and analytics functionalities within a suite.

Call Loop integrates with email marketing, marketing automation and website management solutions such as AWeber, Hubspot, MailChimp and Drupal. These integrations allow users to upload contacts from different sources into the system. Call Loop’s audio management feature allows users to record voice broadcasts and use them for auto-responding and voicemail.

Call Loop also features SMS triggers, allowing users to send automated messages to customers from business applications. Users can also customize messages with the help of customized customer data fields such as names and addresses.

Call Loop offers analytics and reporting, which allows users to track the open rates of email campaigns for both voicemail as well as live-answer options.

Supported Operating System(s):
Web browser (OS agnostic)

54 Reviews of Call Loop

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  • Kathi from KBB Realty Group

    Number of employees: 2-10 employees

    July 2018

    Cost effective

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I use Call Loop for broadcasting messages about my business and promotions. It is very cost effective for quick messages. Tracking each campaign results is easy to do on the site. Once I learned my way around the site, it's easy to use. I can create a campaign within 15 minutes. I have suggested this site to other colleagues to assist them in their promotions and adverstising.

    Pros

    The cost of the service makes it an easy decision. It is easy to access online. Once you are approved, you can upload your contact lists fairly easily. You can track your broadcasts with simply clicks in that campaign.

    Cons

    It wasn't disclosed that I had to get approval to upload my own contact lists. Had to hunt and peck to find out where to create my first recording and then find where it went to review. Had an issue with the credit per contact. My recording was the max length suggested and yet it still cost me credits over what I budgeted to spend. WATCH YOUR RECORDED TIMES!!! Go well under the max time or you'll spend more credits then you think you should. If you want to know ROI, you'll need to create a way to track incoming leads/sales on your own. But for the price, it may not be worth your time.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 2-10 employees

    July 2018

    Works as advertised

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    I use it for a couple of my customers, integrated with Infusionsoft -- works great and setup was pretty easy. The service has been reliable so far!

    Pros

    It was relatively easy to set up and get working, help section was good when I had questions.

    Cons

    I'd like to see a lower cost per SMS, it can get pricey if messaging large groups.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Andy from Pelllegrini Team COnsulting

    Number of employees: 2-10 employees

    July 2018

    Call Loop Review

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    It's been a great experience and allowed us to capture cell phone #'s and email after presentations which we normally wouldn't have captured.

    Pros

    I really liked the easy set up and test functionality. It allowed me to know exactly what a potential client would experience.

    Cons

    Navigating the website was bit confusing at first.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Ravi from Chaban Wellness

    Number of employees: 51-200 employees

    July 2018

    Feedback for Callloop - From: Ravi

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Great service! I must say I like their customer service and support. My recommendation is Callloop should start supporting spanish accents in their text body. It will really help! Overall a great application!!

    Pros

    Features
    Easy to use
    Speed
    Integration
    Payment plans

    Cons

    Should accept spanish accents in sms body

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Noah from Bonfire Worship

    Number of employees: 1 employee

    July 2018

    Review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It was my first text service so it is overall going awesome but there are some disappointing features.

    Pros

    I love the ability to receive alerts when new contacts are added and also when they are dropped.

    Cons

    I do not like the character limit in messages. Another con of the program to me is the way you pay. Instead of paying for credits, paying for a subscription would be way easier.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Call Loop, Call Loop

    July 2018

    Appreciate the feedback. We do offer subscriptions that you can upgrade to at anytime.

  • Dana from Tom Rowe & Associates

    Number of employees: 11-50 employees

    July 2018

    Better than the rest!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Overall, it was easy to use, the price is competitive and the support is unmatched!

    Pros

    Easy to use, support is fast and friendly and professional.

    Cons

    Nothing. No cons at all. I don't know what else to say to make up the minimum.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Spencer from Casago

    May 2018

    The best way to communicate offers with existing customers & build loyalty with rewards.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    This is a great tool to send out offers and promotions to our customers. Our click through rate on text is much greater then what we typically get with emails. Once our customers have opted in, they typically stay opted in vs when we send out emails.

    Cons

    The CallLoop software works as I expect it to. If anything I would say the set up has a slight learning curve, but once you get past that it's easy to use.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Call Loop, Call Loop

    May 2018

    Thanks for the 5 stars Spencer!

  • Verified Reviewer

    May 2018

    It's great!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    organization and client lists

    Pros

    It's collecting my data all day long. I don't have to do much to organize my lists at all, which is great.

    Cons

    Exporting my data looks like the matrix. I only use it for excel so far, but maybe need to import it to a new CRM software or booking software soon.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Dr. Zoe from Life therapy Services

    April 2018

    Super useful technology

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I have been able to build my email list because of this technology. People are easily able to hop on my mailing list wothout ever even going to my website or social medias

    Cons

    A little difficult to figure out how to get it set up. I am a little tech challenged, but I eventually figured it out.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • erica from Elegance Simplified Salon LLC

    Number of employees: 2-10 employees

    April 2018

    Great Experience

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    User friendly and helps with time management

    Pros

    Like how it's user friendly and works well Like how it's user friendly and works well Like how it's user friendly and works well Like how it's user friendly and works well

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Shawn from Grais Web Marketing

    Number of employees: 1 employee

    April 2018

    I have been using this software myself and for clients since it was originally released.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Improvements in engagement from prospects and clients. An easy to use tool for lead generation. When using it to increase attendance to webinars, we experienced as much as 90%+ buy in on adding a cell phone number to the webinar registration form. This provides for another great option for promoting via SMS. I've used other SMS tools for leag gen by phone. They were fixed at a single entry with no ability to follow up for name and other details. Call Loop's feature provides for multiple replies to collect additional information. I probably haven't mentioned that Call Loop's integration with Infusionsoft is pretty well done, making it easy to send messages and collect information.

    Pros

    Call Loop is relatively easy to use. Set up sms reminders and voice calls. I've used it to increase attendance at webinars substantially. One client is using it to get more engagement from members by sending reminders for scheduled calls and follow ups.

    The SMS messages are just a necessary tool today. The voice messages are flexible in responding to pick ups or voice mail and can be very powerful for webinar attendance, sales, and other engagement. Our experience in asking for cell phones on registration can be as high as over 90%!

    I also have several SMS optin series set up for speaking and off-site lead generation. The setup is easy, has multiple steps available to be responsive and collect multiple pieces of information.

    The biggest pro... the cost is minimal! Clients resist yet another Saas. Paying as you use it credits that Call Loop offers makes it an easy choice to implement the tool. It's competitive with other SMS tools.

    Cons

    I would like a little more flexibility to push data from Infusionsoft to Call Loop. Other than that, I'm very happy with Call Loop and recommend it regularly.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Call Loop, Call Loop

    April 2018

    Thanks Shawn!

  • Tina from Legacy Party Sales

    April 2018

    I use this to communicate with my large Direct Selling team. I find texting gets the best results.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Ease of use. I simply upload my list, create my message and boom! I also like that I can schedule the texts sends in advance.

    Cons

    I wish that I could attach a jpg to the text. A picture is worth a thousand words, right? That's all.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Call Loop, Call Loop

    April 2018

    Thanks for the review Tina :)

  • Sean from All Star Martial Arts

    April 2018

    Overall a great system to implement text marketing!! Simple and easy!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It was so easy to use and you didn't need to be technology savvy to learn to use it. I was implementing text messages to a list we have acquired within hours of having the software!

    Cons

    I felt there could be a better way to receive an alert if someone texted back our marketing text. This was the only thing I didn't like about this software.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Call Loop, Call Loop

    April 2018

    Hi Sean, thanks for the great feedback!

  • Charles from Charlie Lindner Music and Elowvate Music

    March 2018

    Pretty good. Really enjoy the communication

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Really easy to write out your text messages. Customer service is amazing!! Also, you can add a truncated website link into he text message so customers can click on the link inside of the text message for additional info on your product/event/etc...

    Cons

    Really need to separate phone numbers into groups WITHIN the software once my customers have signed up for my callLoop service. Under the current functions, I can only:
    1.) export a .CSV of my entire database
    2.) separate the new numbers into individual .CSV files
    3.) create a new group in the software
    4.) Upload the new .CSV file.
    It's cumbersome.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    March 2018

    So far so good! I am just starting to use the Call Loop for all it can do!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I converted 70% of an audience I spoke in front of to my list. It was easy.

    Pros

    I love that Call Loop integrates with Infusionsoft seamlessly. I like that I can choose my own keyword. I love that you can create more follow up steps in the text message and that you can broadcast to the subscribers.

    Cons

    When setting up follow up, it was a bit confusing on the integration. It feels out of order. I look for things that are a bit more intuitive and logical and it made me have to think through it to make sure I captured the right fields in infusionsoft. Not sure exactly how to fix it, maybe some added text or a different flow or something. I figured it out eventually. Just would like to see it a bit more intuitive.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Thomas from Wrights Martial Arts

    Number of employees: 2-10 employees

    January 2018

    We have been using Call Loop for several years now. Very easy to use and we use it alot!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Easy to use so able to access and execute immediately

    Pros

    Integrates with several other contact programs. Set up voice or text and let it send when you need it to. One of the customer rep is quick to respond to any questions or concerns and is regularly asking when they can do to improve.

    Cons

    There is no reason to like this if you need to keep in contact with your clients. Texting is powerful because every one sees their texts.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Marc from HypnoMarc, LLC.

    January 2018

    It is a great tool that I use to engage my audience and build my lists.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Ease of list building from audience interaction.

    Pros

    It is fairly straight forward to use. It is powerful in interacting with audiences. The list building allows me to use the power of text marketing to reach my potential clients in a method they are most likely to read and respond.

    Cons

    Integration can be confusing. Took several attempts at creating lists in MailChimp to have it work smoothly.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Linda from Cyberwealthzone

    December 2017

    Awesome way to contact customers

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like that I can leave message with my phone number and customers that are interested call me back. Also it would be great for newbies who are afraid to call customers.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Ryan from TheAthleteBook

    Number of employees: 2-10 employees

    November 2017

    Great tool for event promotion!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    This tool allows TheAthleteBook.com to keep our community informed of job opportunities and hiring events.

    Pros

    I love how easy it is to set up a text campaign. We saw a 20 % increase in our virtual hiring events when sending out a text before the event. We also found that participants were more informed. There are several ways you can use this tool and its a perfect use case for event promotion. I also recommend checking out their sister tool SalesMSg for any and all two-way texting needs. We found Salesmsg to be our engagement tool and Call loop to be our broadcast tool. Lastly, both products have incredible customer service.

    Cons

    I cant think of any. The only wish I have is how you are limited in the number of characters, but that's also a blessing in disguise. As it forces you to have a concise CTA.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Rick from Awesome

    Number of employees: 2-10 employees

    November 2017

    Callloop is buggy

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Easy to use when it works and clean interface. Support tries to be helpful. Pricing about the same as the industry average.

    Cons

    The system is buggy and tech support just passes the buck and will not take reasonable for anything. I documented for them their system not working and they offer me a 50% off. Surely they should fix the bug but have not. Call Loop made me look bad to my client.

    This review was submitted organically. No incentive was offered
    Review Source: GetApp

    Response: Call Loop, Inc, Call Loop

    November 2017

    Hi Rick, I'm sorry to hear that, however after looking at the conversation with our support team - it seems that the issue was a user error. We do offer full refunds for problems and issues that arise when it's a Call Loop error, but in this case it wasn't. Because of the large broadcast amount, we did offer a discount on the messages to make up for the mistake made. It happens and we help as much as we can. If there is anything we can do, please email me directly at Chris@CallLoop.com - CEO

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