About Clearstream

Clearstream is an SMS marketing software, which helps churches of all sizes communicate with members in real-time and automate follow-ups with first-time guests. Managers can utilize custom fields to share personalized messages, notify relevant personnel about last-minute changes in schedules and send emergency alerts.

It allows administrators to track incoming/outgoing messages, texts received per second, opt-ins or opt-outs and more to gain insight into messaging analytics. Teams can create sub-accounts under the master account to maintain hierarchies and sync information across multiple departments. Additionally, Clearstream enables professionals to organize contacts into specific groups, generate reports to analyze account activities and share service rem...


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Supported Operating System(s):

Web browser (OS agnostic)

220 Reviews of Clearstream

Average User Ratings

Overall

4.82 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(181)

181

4 stars

(39)

39

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 220 results

October 2017

Jeff from Yellowhammer Coffee

Verified Reviewer

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2017

Does exactly what I need it to do in a simple, very fast way.

Instant communication and increased sales.

Pros

Running a coffee truck I need to bypass HR and speak straight to potential buyers in office buildings and areas we visit. Social media is great but has very little organic reach, so, I set up customized keywords for places I visit often, letting my customers opt into places they want to be notified about and it's as simple as sending a text straight to their cell phone. Clearstream is fast, robust, and I do everything from my cell phone with their mobile app. Their support is almost instant so if I ever hit any roadblocks it's immediately taken care of. Seriously consider them for mass communication needs, I think you'll be very happy.

August 2020

Charity from LifeWay Church

Company Size: 11-50 employees

Industry: Religious Institutions

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

August 2020

Awesome System To Use

Our experience with Clearstream has been great. The customer service has been top notch. I chose Clearstream because it had the main features we wanted, the ease of sending and responding to messages from the app that has made this most convenient to use. Clearstream was quick to answer my questions and even give us a little more access to the system to try things while we were still deciding between software.

Pros

I've been looking at and using Clearstream for a little over a month now. We were comparing it with two other pieces of software that were all in a similar price range for our usage. Clearstream was the easiest to use, to set up, and to get help with when I had random questions. While there are a few features I'd love to see added, I'm not at all sorry we chose Clearstream.

Cons

It does not integrate with our church's software for record keeping. We knew that going into it, and still chose to use it because that was minor in comparison to the features we wanted. I'd love to see the ability to set more permission for users (only access to certain lists) and for admins (to set up subscribers on lists on multiple sub accounts). I'd also like to be able to insert date (first name) from the app and not just the website.

Reasons for Choosing Clearstream

Great customer service! Ease of use for the non tech people. Not pushy in emails/texts during the comparison period. We also were upgraded to the basic plan to be able to test what we wanted the system to do in order to make our decision.

Reasons for Switching to Clearstream

Initially we wanted the use of keywords. But having the app to be able to respond to texts more easily was a big selling point. Also, Clearstream was easy for even our technology impaired staff to be able to use.

January 2021

Samantha from Victory of the Lamb

Company Size: 2-10 employees

Industry: Religious Institutions

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

January 2021

Great Value, Great Support

ClearStream has allowed us to easily and quickly follow up with guests and communicate with our congregation via text and build our lists with easy-to-use forms.

Pros

Cost is very budget-friendly for the church. Customer support is fast, friendly, and helpful! It is a fairly easy-to-use system (especially in comparison to comparable systems).

Cons

It does not integrate as well to our ChMS as we would like, but that is not due to ClearStream’s issues (CCB is inherently difficult to integrate with anything else.)

Reasons for Choosing Clearstream

It was way more intuitive (I tried a free version of Text in Church and was baffled), and the product demo for ClearStream sold me immediately.

January 2021

Mindy from Macquarie Life Church

Company Size: 11-50 employees

Industry: Religious Institutions

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

1.0

Customer support

5.0

Functionality

3.0

January 2021

Clearstream early user

Good ease of use, but costly for Australian customers, limited length on messages can cause frustrations, and credits don't rollover.

Pros

The software and web portal are vey easy to use, and it integrates well with our other database system.

Cons

The limited characters make sending longer text messages a big problem for us. The cost of use is also expensive in Australian, and as we can't rollover credits to the next month, this is a big hit for us to loose any credits.

Reasons for Switching to Clearstream

Integration with our new database

Response from Clearstream

Replied January 2021

Hey Mindy, Thanks for taking the time to review us! It's great to hear your feedback. Unfortunately, the cost of texting in Australia is significantly higher than in the U.S. We're glad to hear that Clearstream has integrated well with your other database, and hope it continues to be easy to use. If there's anything else we can help with, feel free to reach out to our Customer Support team! Thanks,

November 2020

Jared from Lake Tapps Christian Church

Company Size: 2-10 employees

Industry: Religious Institutions

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2020

Simply the best option

Pros

The interface is clean, beautiful, modern, and user-friendly. I've used 2 other competitors to Clearstream and they are both inferior in terms of look, function, user-friendliness, and support.

Cons

Difficult to get a simple keyword due to the fact that many of Clearstream's customers are non-profits and churches, and they all want the same keyword and Clearstream only offers 1 short code for the average customer.

Reasons for Choosing Clearstream

Clearstream's price seemed lower when comparing plans (credits & keywords). It also seemed newer and more advanced. I love the integration with Planning Center. Text In Church seems to be recommended more often within the circles I am in, but I do not think it is superior in any way. It (Text in Church) actually seems slightly dated and TOO niche for churches, thus limiting its capabilities for more creative uses.

Reasons for Switching to Clearstream

Changed organizations and was able to shop for the best option. Express Text seemed dated and lacked certain functions (like texting pictures) and integrations (Planning Center).