About Community

Community is a trusted SMS marketing channel that connects businesses with their audience through text messaging.

Texting with your audience converts into action, impact, brand loyalty, repeat sales, and more. Your audience is looking for a connection with humans, not bots. Community is focused on privacy and values trust, for you and your audience.

Anything you can send in a text message you can send through Community. It lets you share photos, videos, audio notes, gifs, emojis, links, and text. The features allow you to segment the audience by age, location, interest, and other criteria.

Avoid the algorithms of social media and spam in your email inbox. See why thousands of entrepreneurs, small businesses, and brands use Community to text with the...


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Supported Operating System(s):

28 Reviews of Community

Average User Ratings

Overall

4.79 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(22)

22

4 stars

(6)

6

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 28 results

May 2021

Krista from Motherhood Simplified

Company Size: 1 employee

Industry: E-Learning

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2021

Obsessed with community

Community has been professsional, responsive Snd hands on with their service and support. It has been the most exciting and valuable piece I’ve added into my business in a long time and the engagement with my community is unmatched. I’m obsessed with this platform.

Pros

The unlimited text plan was what got me. I’ve explored other texting platforms but wanted it to be a way to deeply connect with my audience. I found the plans to be very restrictive and not cost effective how I wanted to communicate regularly with my fairly large audience.

Cons

I would love to see a way to track more analytics such as purchases. I am trying out the Shopify integration which may be the answer to this! Otherwise I love the simplicity of all the features.

Reasons for Choosing Community

The unlimited plan, and cost. I am a part of a paid text subscription with another company who uses community as well. I loved the simplicity of it and the way they are able to deliver only the most important information to me via text which is what I wanted to replicate in my business as well.

May 2021

Jenna from The Glowing Fox Company

Company Size: 1 employee

Industry: Health, Wellness and Fitness

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2021

More personal touch for clients

LOVE it so far. I was already able to create a "challenge" that got 31 new prospective clients to sign up via the app. So pleased!

Pros

It directly connects me to my client/consumer--- and they get the sense that I care on a more personal level. (PLUS--- they ALWAYS check their text)

Cons

That it integrates my personal contact card with this platform for people that already know me. (green bubbles vs iphone blue bubbles)

Reasons for Choosing Community

Really loved the why behind it--- building a community--- also loved the promo videos with people already using and how it helped build their brands. Also I had a personal recommendation from someone I worked with--- and loved her results.

April 2021

anne from Lotus house

Company Size: 51-200 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

5.0

Functionality

5.0

April 2021

From a Newby

Love the response to any of your needs

Pros

It’s so easy to set up and it has great reviews

Cons

I wish I could download our current clients

Reasons for Choosing Community

Recommend from a friend

Reasons for Switching to Community

Too complicated

April 2021

Leonnette from Pest productions

Company Size: 2-10 employees

Industry: Entertainment

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

2.0

Customer support

5.0

Functionality

5.0

April 2021

Great Marketing Tool

I love the product and it is a good marketing tool for sure. I also love that the team is very responsive and they have someone to show you how to use the product.

Pros

I like that I can categorize the different ppl. I also love how I can communicate separately and collectively as well. I also love the analytics.

Cons

That you can’t send a text to ppl first to invite them and let them opt in. I also think it should be a little cheaper for those just getting started and a person should be able to try free first thing see if it works for them.

Reasons for Choosing Community

It is the new wave in marketing and I know a lot of other people who use it.

June 2021

Kristin from Ingram Digital Media, Inc.

Company Size: 2-10 employees

Industry: E-Learning

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Functionality

3.0

June 2021

Connect to your community like never before

I love being genuinely connected to my community!

Pros

I love how easy it is to connect with my community in a meaningful way. Scheduling texts and relying to inquiries are so simple.

Cons

There is no Android app and often the mobile site doesn't display properly so I find myself sending less texts than I would to which is frustrating.

Reasons for Choosing Community

I knew a lot of others in my space who were using it to stay connected with their followers.