iCIMS is evolving as a major competitor in this subject and the backing of the passionate support team has made it a great assistant in reaching our targets. This is a fairly cost effective system.

Talent acquisition & management is one basic resource and the most powerful resource in the success of organizations and having a powerful tool assistant has become the strength behind the success of this most important aspect. Many solutions have evolved to resolve this task and there is no perfect system available for all situations and conditions. However these solutions keep on improving to find solutions for emerging subjects and situations and comparatively iCIMS Talent Platform has been able to emerge as a successful ‘provider of solutions’ in this endeavor. The difference with iCIMS is that they are ‘responsive’; understands with care the customer requirements/ issues and are enthusiastically attentive to provide solutions while improving the system with the help of the user customers to create more business opportunities as an exciting solution provider. Almost all metrics required for ‘talent management’ is found within the system and the combination of various portals helps in reaching a wider constituency in ‘talent acquisitions’. The system is intuitively designed in filtration and selection of the most suitable talents. The multi platform capabilities are a strong plus for candidates.

in my user experience no major issues have emerged.

ICIMS is always one step ahead of current recruiting trends! Always enhancing existing products to further engage new candidates. Continuing to roll out new products to simplify the experience for recruiters and hiring managers.

Lots of clicks to get from job search to career portal.

I would recommend to all Talent professionals to stay clear of the headache that is iCIMS unless they are prepared to hire a full-time person who can complain in order to get tickets resolved. They have a great sales pitch but close to all of their features do not work fully as described. Save company time and money by choosing Greenhouse or Lever

The search functionality and report building were great, but require a lot of training in order to use properly.

Customer support is completely unhelpful in providing answers or fixing bugs. Many cases take 3 weeks minimum to resolve with the more extreme ones taking 6 months. Help desk support just pushes you to the knowledge base center instead of giving real answers to configuration issues. Even when you have taken all the knowledge base steps. The ATS interview scheduling tool is unreliable when syncing with the team’s calendars The feedback form tool rarely operates effectively for our hiring managers to fill out. The Microsoft Teams integration is not as advertised. Does not consistently notify in a timely manner for interviews, job approvals and offers. Often after the fact. The CRM tool with iCIMS was released to us with constant logging out errors, the search fields are incorrectly mapped to bins/status we don’t use in the ATS and our implementation contact went gone completely dark. Data migration did not fully work to allow for resume uploads to attach to candidate profiles like promised. Multiple contracted integrations were never set up due to unresponsiveness. Resulting in needing to find workarounds to keep our hiring moving. The CRM, ATS, and Text engagement are really three systems that loosely sync with each other instead of one like was pitched. All separate products with separate log-ins. The system will routinely log you out after just a few minutes of inactivity.

I have had an awesome experience with iCIMS Recruit. It's a better platform than our last ATS system.

I love how I have everything in one system. I can post jobs, complete I-9's, and reach out to candidates all in one place.

I liked everything. Awesome product and system

Overall icims has been great and we have no plans to switch to a different software.

Icims overall is very easy to use and intuitive.

Although there are many reporting options it can be cumbersome. It would also be nice to have the ability to run one report that can capture both job and applicant data in one report.

I came from a Taleo environment, so I thought that iCIMS would have fewer features, but I have been extremely pleased with the feature set that iCIMS provides and the customer service is some of the best in the business. Their representatives are knowledgeable and have always answered my question and explained items in a clear and concise manner. I would highly recommend iCIMS to anyone who is looking for an ATS.

I like the great customer service to help me with all of my configuration needs. I like that it has all of the capabilities and integrations that are easy to setup and get working. I like the annual review of the system and the helpful advice iCIMS provides to improve the system.

I don't like that their is no auto progression. Auto progression is extremely helpful around key statuses.

TextRecruits customer service is outstanding and the user design is easy! You can organize candidates by job titles and campaigns. An app can be downloaded to your smart device to allow for communication with candidates as needed. We have been able to successfully set up large hiring campaigns and keep candidates updated on where they are in the hiring process. We also use it for orientation and interview reminders by scheduling text to be sent out prior. Overall it has been an important tool to add to our recruiting tool box.

It's a web-based system that has a Google extension that allows new candidates to be quickly added without navigating away from your current page. The campaign system is also a positive feature that allows for drip marketing campaigns.

I would like to be able to include GIFs into some of our campaigns but this function isn't possible yet.

Try this software. It is easy to use and very flexible for customization. Nice.

It is my pleasure to talk about this software. It has kept everything on the reach from anywhere, anytime. It's management skills is satisfying and commendable. It is very easy to use and passionately designed to give control and power. Try it.

Really cool and responsible. iCIMS Talent Cloud is perfect. It delivers excellently well. Very flexible and versatile. Am glad.

It’s very helpful to be able to search candidates in a specific way and iCIMS does a good job facilitating that

Some features are outdated however I have seen favorable updates recently

I like that our requisitions and previous candidates are stored in our system or compliance purposes. It has been a great tool for reviewing applications and candidate resumes.

I feel that the system logs one out fairly quickly and unnecessarily

Whenever I have a question; the customer service team walks me through a solution. They are pleasant and very knowledgeable, no matter the question.

Standard forms don't have required fields. If I want to make a field required; I would have to pay for a custom form.

We have improved time to fill, system analytics, and can produce actionable data to improve our recruitment process.

It’s extremely configurable and they put out quarterly releases in direct response to customer feedback.

The Offer product is an additional cost that is quite hefty. Without it, the offer letters through iforms can be a difficult process.

We have been able to quantify on a week-over-week, and now year-over-year bases key factors such as the number of open positions per region versus the number of applicants, an average number of applicants per job by region, and many other key factors on the regional level. This is important as we now know and have been able to identify why the struggle to hire is greater on one region of the country versus another.

iCIMS provides us with the ability to manage the thousands of applicants we recevied each year for over 500 locations around the country. Our account teams can independently manage the applicants for their open positions, but we have full visibility to all activity and can choose to be as active in the process as necessary on a per-job level.

The majority of our employees are "front line" employees who are working at or close to minimum wage. We need a 1-click solution, and have not been able to do that using iCIMS. More than 70% of our applicants come across Indeed, and we have a real need for a 1-click solution, but that has not been negotiated between the two companies. By the time an applicant is asked create a password, provide information that is already on a resume (phone, address, email) and then start answering job questions, they abandon it. If they could simply click once from Indeed and send it directly to the specific job advertised, it would increase our application rates exponentially. Note this is true only for our front line positions, but again, they make up more than 90% of our job postings.

Overall the product is leaps and bounds better than where we came from! I do feel like the company is always striving to improve and connect- which makes it a nice working relationship.

I love that everything is electronic! It makes new hire paperwork so seamless- and the applicants love it also!

The reporting features are hard to use and configure. Once you figure them out- things are great- but until that point it can be difficult.

Overall we are very happy with iCIMS for our recruiting needs.

One of the top features of iCIMS for a company's ATS are the statuses you can use during the recruitment process. Whether you use pre-made statuses, or create your own, it works as a wonderful way to organize candidates in a job posting to where they're at, or where you're at, in the hiring process. Different statuses can also be used to integrate with other software and "kick off" actions outside of the system itself - for example, a video interview or a credit check authorization form. The use of statuses really helped our team streamline the recruitment process, with any open position we were working on.

The reporting feature with iCIMS is not the most user-friendly set up. It is very customizable, and you can save past reports for future use, but the set up itself is not the most intuitive software, so you have to really go through piece by piece to make sure you're setting up a report for the information you're looking for.

Our overall experience is very positive. We love the configurability of the product so that we can make it unique for our business model. Their support team is fantastic.

Before we starting using the iCIMS applicant tracking system, we were doing everything by hand. Reports included. Our candidates were annoyed because we had no way to maintain a profile with their information, and so they would have to send us a resume and fill out an application every time they applied for one of the positions for which we were sourcing. Everything was laboriously saved in a Dropbox folder for our clients. Now everything is automated, our client have candidate materials at their fingertips, and we are far more efficient,

The learning curve to get up and running if you have not used an applicant tracking software is pretty steep. Anyone on your integration team needs to be able to devote a large amount of time to work with the iCIMS team to get everything set up. And the resume parsing is not the best.

Easy to use, robust features, easy customization

More support and updates around new features

Overall this program has significantly simplified our process of screening candidates and moving them through the hiring process, which continues to improve as we learn the system. Customer service is excellent. Implementation went pretty smoothly, but if you are connecting to your HRIS, that adds a complicating layer depending on the vendor. I am happy with the product 15 months post implementation.

iCIMS was a big improvement for us over the previous recruiting program we used as part of our HRIS primarily due to ease of use and reduced time in our screening process. The layout is clean and easy to read, and once you understand how things are organized, it is simple to navigate the software. We use the onboarding feature, which has automated that process for us. Customer service has been excellent. Most of the time (99%), they resolve my issue in one brief phone call. Everything is customizable and there are many training resources available to users.

The layout of the candidates in "bins" can be a little confusing sometimes. There was a task we were trying to improve and finally found out how to do so but it took a few conversations to figure it out.

So far, so good. We are sticking around for the long haul!

The database allows a lot of opportunity for various recruiting functions, including keeping notes, and updating candidates throughout the process. I like that everything is time stamped, which helps keep track of candidates and when they applied/were submitted. The different bins keep us organized.

Not able to store more than 1 resume per profile. The emails that come from iCIMS to external mail boxes look like spam: i.e.: . This makes candidates think it's a spam bot, or because of phishing filters, it makes our emails go to spam folders, making our jobs harder.

ICIMS has allowed us to automate the full recruitment cycle from requisition through to on-boarding. Its powerful abilities to advertise jobs on various job boards has significantly reduced our overall job advertising spend, in addition to this, we've greatly reduced our dependency on external recruitment agencies as ICIMS job posts has the ability to capture the most "passive" of candidate. The power of social media has everyone looking for better job opportunities.

We love how flexible it is, it can be molded into whatever recruitment steps/process that your department/company decides on. The customer support is second to none.

Recent updates only cater to US market, what about the rest of us poor souls scattered all over the globe ?

We have saved HUNDREDS of man-power hours by automating our all archaic system. We attract more candidates because it is an on-line system. Paper applicants are old news If you want to attract the new employee of the 21st century you need to be online.

It allows me to automate confirms and emails so all applicants get feedback. I can create templates for frequently used messages, job postings, etc. I attract more applicants with the job aggregates that sweep our postings out onto the web. Honestly, I could go ON AND ON. I love this software.

It is a little pricey for our size and non-profit status, but so far we have been able to keep it since I have been able to justify how much time it saves us and personnel costs.

As a talent acquisition leader I can say that I am very pleased with the overall experience especially for what icims allows you to do in terms of data analytics and measuring KPI's. Overall, their technical support team is helpful and easy to get on the phone, more so than other ATS systems I have used in the past.

-Designing workflows that meet the needs of my company -Data analytics and measuring KPI's -Customer Success Team Support

iCims offer letters are more difficult to use and customize than other ATS systems I have used. They are working to improve this, but did so by launching a separate product that costs more money. I understand the need to add products and create account upselling opportunities, I don't fault them for that, but do feel that the offer portal should have been an upgrade and optimization to the current product rather than an upselling opportunity. I should note that besides this, I am very pleased with the product.

iCIMS Recruit helps with a process by which to draw candidates as well as process them through the hiring system for our managers equally and fairly.

It provides a system to process our candidates through the recruitment, interview and background process more smoothly for our 100+ Hiring Managers. It also makes is easier to advertise our postings through iCIMS' partnerships. Additionally, iCIMS partnerships provide a great starting place as a reference when choosing additional vendors to link with the system.

The system as a whole, as an administrator - including pulling reports - takes some additional knowledge and background to 'self-customize'. Not as 'user friendly' -

Enabled our hiring and onboarding process creating an easy visible way for candidates to reach us as well as automating the onboarding process.

I like the support and having a dedicated TAM. Additionally there is a lot an admin can configure. There are a lot of reference and training materials available online. Overall this software is easy to use and configure.

The forms are a bit clunky and are not easy to use. The forms are not visually appealing and it takes a while for updates. Additionally reports can be a bit touchy. Sometimes report data doesn't refresh as expected. The report data doesn't always dynamically update. If you make changes in the tool you have to remember to update the reports. You don't necessarily receive an error that the reports stopped working.