About Kimoby

Kimoby is a leading cloud-based communication platform that offers business service departments a real-time mobile messaging and marketing communication system to streamline operations and improve communication. Kimoby’s Business Instant Messaging is the solution you need to do more with less, save time, increase revenue opportunities, and take the customer service experience to another level.

Kimoby seamlessly integrates into your company’s CMS to leverage the data you already have and create tailored customer experiences. Whether you’re a dealership that wants to save time by automating appointment reminders, a bike shop wishing to promote an end-of-season sale, or a human resource department trying to contact deskless workers, Kimoby offers countless opportu...


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20 Reviews of Kimoby

Average User Ratings

Overall

5 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

Ratings Snapshot

5 stars

(20)

20

4 stars

(0)

0

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 20 results

July 2021

Joan from Wheaton Honda

Company Size: 51-200 employees

Industry: Automotive

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2021

Work Smarter not Harder

It has made life a lot easier, letting customers know when there vehicle is ready for pick.

Pros

Ease of using the the product, for payments, appointment bookings

Cons

nothing I can think off the top of my head and i have not heard of staff not happy with the product

Reasons for Choosing Kimoby

It was the one that was least confusing and easy to use

Response from Kimoby

Replied July 2021

Hi Joan, Thank you for your review! Kimoby is all about helping teams work smarter. Thrilled to hear that we're hitting the mark! All the best, The Kimoby team

July 2021

Ron from TCVW

Company Size: 51-200 employees

Industry: Transportation/Trucking/Railroad

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

July 2021

So glad we installed Kimoby prior to Covid-19 lockdowns!

Very simple to use, stable platform that has not let us down

Pros

It's so intuitive, there is almost no learning curve.

Cons

No issues I can think of, it has been a great experience

Reasons for Choosing Kimoby

Ease of integration with our DMS and the rock solid reviews from other dealers

Response from Kimoby

Replied July 2021

Hi Ron, Thank you so much for the review! Glad to hear that Kimoby was a valuable asset to your business during the trying times we went through. All the best, The Kimoby team

July 2021

Vince from Cornwall Toyota

Company Size: 11-50 employees

Industry: Automotive

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

July 2021

Great way to interact with customers!!!!

Excellent for custome rinteraction. Huge time saver!!!

Pros

Love the ease of use. Makes customer contact much easier for scheduling appointments, reminders and being able to connect with customer for upsells, estimates and informing of vehicle ready when otherwise customer may not be able to take phone calls. A huge time saver!! Love the feature of being able to send customers pics when there is a issue with the vehicle.

Cons

Sometimes messages do not go to the right person.

Response from Kimoby

Replied July 2021

Hi Vince, Thank you for your review! All the best, The Kimoby team

August 2021

MARCO from OTTOS BMW

Company Size: 201-500 employees

Industry: Automotive

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2021

EFFICIENT TOOL

GREAT EXPERIENCE

Pros

INSTANT BACK AND FORTH COMMUNICATION COMPARED TO EMAILING, PICTURES AND VIDEO ATTACHMENTS ARE GREAT WHEN THE CUSTOMER IS DESCRIBING AN ISSUE ON HIS CAR.

Cons

I WOULD LIKED IT IF THERE IS COURSES IN PLACE TO HAVE US UTILIZE THE SYSTEM TO ITS LIMITS THAT IT OFFERS

Response from Kimoby

Replied August 2021

Hi Marco, Thank you for your review! We are currently working on a video series that will provide educational content on how to use Kimoboby to excel at Business Instant Messaging. Follow us on LinkedIn to get updates on when these come out. All the best, The Kimoby team

July 2021

Tyler from Northgate GM

Company Size: 51-200 employees

Industry: Automotive

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

July 2021

Love using Kimoby daily and easy to teach to staff

Instant communication with customers instead of having to wait for them to get a voicemail to respond

Pros

How easy it was for every member to learn to use multiple functions of Kimoby in less than a day

Cons

Not being on a DMS to have a seamless transition with our client base. Having to load our own appointment lists every day.

Reasons for Choosing Kimoby

Far more options and user friendly

Response from Kimoby

Replied July 2021

Hi Tyler, Thank you for your review! We'd love to help you avoid the manual appointment import and it's possible that there's already an integration for your DMS on Kimoby's integration ecosystem. Please reach out to your Customer Success Manager and we'll be happy to assist you in getting set up. All the best, The Kimoby team