All Podium Reviews
1-25 of 497 Reviews
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Jeffrey
Automotive, 11 - 50 employees
Used unspecified
OVERALL RATING:
4
Reviewed April 2024
Podium Review: Very effective for reputation management.
Jordan
Verified reviewer
Retail, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
2
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
Very expensive but worth it depending on your model
Fantastic, We collect customer payments via the text payment feature. It is expensive but allows us to reach our clients and accept payments the way that they want to and in a secure way.
PROSIt is always on the forefront of new technology and they will keep you up to date on when new features come out as well as sometimes let you beta test.
CONSIt is extremely expensive for what it is. The personnel also don't coordinate very well so often you will get a marketing solicitation call and email even though you already use the product.
Peter
Government Administration, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed November 2022
Just send us a text! - Podium brings texting to business
The overall experience has been great! The software is easy to use and easy to set up. They assign you a customer success agent and take you through about 12 weeks of training and check-ins to make sure you're good to go. We have loved it and recommend it all the time.
PROSI love how Podium allows teams of employees from different departments to work together to answer customer questions and requests. One beautiful thing is they were able to port our regular phone number and turn it into a text-able number. So our landline number that all of our customers are familiar with has now become a texting number as well. We're able to tell our customers those beautiful words: "Just send us a text."
CONSThe only downside I see in Podium is the search feature. It is actually astounding how bad it is. You would think in this day and age a basic keyword search feature would be pretty standard. Not so in Podium. The only way to look up old conversations is remembering the name of the person you were chatting with. I'm honestly dismayed by it.
Reasons for switching to Podium
We were using an integration with our organization's Slack channel that would allow us to chat through our website with customers. It worked ok but it wasn't very robust and the instant chat thing didn't work that well for our set up. Being able to text people was much better.
Andy
Construction, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
1
EASE OF USE
3
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed April 2024
You cannot export your own date. Missing features.
I do not like much about Podium. The processing rates were pretty good.
CONSYou cannot export your data. There are features missing from the software that are sold on the site and discussed in their support videos/tutorials. These are important for teams. This has been an awful experience. The product does not do what it says it will do. When I decided to cancel, they gave me the run-around. It took over three months for them to release my phone number ($1800), and now they are saying that I "automatically" signed up for an additional year. I would recommend that you find a better, more user-friendly solution. They are out there. Shame on you Podium.
Jeffrey
Automotive, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2024
Podium helped moved us from 4.1 stars to 4.5 (Google)
Easy to use and responsive - Podium made it easy for me to be personally responsive in our customer experience management.
CONSI found a competing product that uses single initial qualifying query to help screen potential problems and allowing me to respond and mitigate prior to the push to review - this is a more effective and compliant approach. Podium made the invite and it the negative review posted even before I had the opportunity to mitigate.
Tiffany
Consumer Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2021
If you aren't using Podium, what are you waiting for?
The podium has been instrumental in the overall growth of our company. From google reviews to sales, to collections, Podium has been part of the experience every step of the way. Also as we were growing Podium was also growing and their innovations consistently kept the fire in us to push ourselves beyond our own limits and become the paperless, and digital company that we are today :)
PROSWhat I like most about Podium is its ease of not only use but training anybody new. We are a growing company hiring annually now more and more and Podium is by far the easiest trained software that we use. It's not only self-efficient but training is clean, straight-forward, and it's beyond user-friendly.
CONSThere are at this stage in the game a lot of add on's that you can certainly do with Podium. It goes from a very low cost to mid-range cost quickly as you realize you really do need and want all the bells and whistles that Podium can offer. It's not so much that it is a negative, but it does become a challenge sometimes when having to pitch a wonderful new feature of Podium to your decision-makers when the words "and it cost ---- extra" comes into play.
Reason for choosing Podium
The cost being unlimited text vs other companies were charging for a threshold of texts coming inbound and outbound. So although other companies gave you a package deal with the bells and whistles the true cost was in the inbound and outbound text, and when your business is 95% text-based for communication thousands of text per month can break the bank when you charge per text. Podium being on an unlimited text made it an easy decision and makes it understandable when sometimes the bells and whistles are add-on cost.
Kaitlin
Automotive, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2021
All In One Place!
I have really enjoyed using Podium and feel that it has been well worth the investment. We have looked at other forms of software that are similar but we continue to feel confident in Podium because of the variety of services that they offer. It has been awesome that our young tech savvy employees are comfortable with this software but that it is easy enough for our older employees to use as well. I am sure that we will continue to use podium for years to come!
PROSI love that all of our messaging either from different social media sites or from our own website comes to one location! It is really nice that all of our employees have access to this site and because of that, we are able to reply very quickly to messages that come in. I also like that our reviews show up here and we are able to respond to them through the Podium platform rather than needing to go to Google, Facebook, Yelp etc. to find the reviews.
CONSI wish that somehow we were able to consolidate the review notifications so that if we invite someone to review us on google and they write a review, we don't get two separate messages/notifications about it.
Reason for choosing Podium
Podium encompasses the messaging aspect of our website, inquiries from Facebook, text messages to our company phone number and reviews from multiple websites. There was no other software that offered an encompassing package like Podium for the price that we are paying.
Shannon
Construction, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
Great product but expensive
We used Podium for two years but found a less expensive alternative.
PROSCustomers were able to leave a detailed review. Potential customers always do their research so real people's opinions matter.
CONSVery expensive. We loved the product but not the price.
Reason for choosing Podium
We cancelled to additional fees and rising prices.
Reasons for switching to Podium
Podium was very expensive
Michaela
Automotive, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed December 2023
Good product, shady development
They do offer a great product, but due to their shady sales tactics, we chose to discontinue our partnership with them. Since discontinuing, they have continued to contact me and pitch me regularly despite our lack of interest.
PROSThey offer a good product, and have a lot of services that are beneficial to a dealership.
CONSTheir sales team is relentless and a little on the shady side. They call both my work phone and my cell phone constantly, and have even gone so far as to spoof a local area code to get me to answer my personal cell phone to pitch me on more products we don't want/need.
Reasons for switching to Podium
It was a more modern and up to date company with advancements in their program.
Amy
Hospital & Health Care, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed November 2020
review
The review invite and it's simplicity have helped increase patient reviews. The inbox is easy to manage
CONSIf we enter a contacts phone number incorrectly, it can't be edited...only the name. That is annoying. The biggest issue and disappointment is we feel mislead as we were told when sold the software that it would integrate with our CMS system only to find out it doesn't and there has been no attempt to rectify this. In fact I was told to contact Symplast myself. I don't understand why I as the customer should be doing the leg work on this.
Reason for choosing Podium
It was a close competition, but ultimately chose podium because it looked a tad more user friendly then birdeye. I will be finding out if birdeye integrates with our CMS and if it does we will switch when our contract is up.
Jennie
Verified reviewer
Internet, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed July 2021
Interesting mesh of a review and communication service
Originally, I was looking for a reputation management service, but turns out, that's our least used feature for Podium. Instead, we've really been using Podium as a communication tool for our loan officers and new leads. I like that everything is done through SMS and allows our LOs to call the lead right away. Our business is closed mainly through phone, so Podium works well for us. However, I don't recommend for all industries.
PROS-Chats with customers are through texts -Different sales agents can answer, and there is no limit to how many sales agents are allowed on 1 account
CONS-Does not integrate to our CRM tool (Hubspot) -Not really using the review portion of Podium -No automatic chatbot integration
Reason for choosing Podium
Podium had an interesting SMS chat feature that I wanted to try.
Darren
Automotive, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
1
EASE OF USE
4
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
4
Reviewed August 2021
Disappointed In This Company And Software
Signup featured a lot of great support and follow up but that disappeared a few months into our year long contract. For the price we were paying it's embarrassing that their customer support and our rep we hadn't heard for the last 6 months. Had brought countless questions and issues I was noticing with the platform on missing leads and review requests not reaching the targeted inbox but was never followed up on. Had also mentioned a mapped field being missed and reviews were being sent to the correct number and was told they were waiting on another company to finish an API...strange how I switched to a competitor and it works flawlessly. Save yourself the money and find the competitors out there that offer the exact same product for 1/10th the price. The UX may not be as great as Podium but the delivery rates are much better which is leading to us having more leads (and ultimately sales) to our dealership.
PROSThe product is easy to use and the UX is top notch. While I wish there was a few more customizable options from team management it is easy to use even for people who aren't tech savvy.
CONSThe marriage with Podium was good at the start but absolutely TERRIBLE when it ended. The software does its job when it works but I began to notice that over time SMS review requests were no longer being received. Had numerous clients and friends who should have received the auto generated review request but it never hit their inbox. I began to question the validity of Podiums claims and asked numerous times if they could provide an actual report on sends and fails which they never did. While this may not necessarily be a Podium issue (maybe a Twilio one) the lack of support and concern to fix this problem was non existent. The front end facing of the platform looks sharp but don't let that fool you as there seems to be more issues in the back end with send and receive rates and we missed out on A LOT of reviews along with leads.
Reason for choosing Podium
Product on the front side looked more polished but believe the backend work of the other products considered is far more robust.
Anonymous
2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2023
Quality platform, but with a cost
Quality of platform was good, level of customer service / support was good, although somewhat scattered . There were few issues with the functionality of the platform, but it did take a bit to get answers at times and it also felt like once we started to question the cost of the platform that there was a certain assumption were going to be gone, rather than presenting a collaborative environment to look at creating a package that would keep us on board.
PROSThe platform works well and there are some specific features that others do not have employed, such as the ability for the platform to identify landlines in advance when attempting to initiate SMS messaging, whereas others simply allow the message to go out and you wait for the failure..
CONSThe least desirable component of this platform is cost, especially if you happen to be looking at it as a platform to deploy for use with multiple locations. We were a 2 store implementation, so higher cost, but not large enough for volume pricing leverage. the interface for synchronizing contact database information was not overly straightforward.
Reason for choosing Podium
Podium was a good platform that checked a lot of boxes and there was a bit of a hurry on, to get something implemented. As a result, some research really didn't get done until after implementation and although Podium was still probably the superior platform, the cost was multiples higher.
Anonymous
11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
Excellent chat software with review integration
Podium allows us to connect with shoppers as they are browsing the site to answer questions immediately and secure more deals.
PROSThe review integration with facebook and google is excellent. We are able to send review invitations via text and respond to them within the app. We can also assign them to the various salespeople who actually worked the deal so they can respond accordingly. We also have podium on our homepage to engage with browsing customers and answer any questions they may have.
CONSIt doesn't integrate with some of our third party advertising sources like other options do. Sometimes there are glitches with the software and messages do not send properly.
Tammy
Automotive, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
3
Reviewed November 2020
Need some features
It isn't bad product. I would like the change above, as well as I will periodically stop getting notifications on my cell phone, so I miss messages as well. Same with the desktop option. Sometimes, replies will not pop up in the lower corner of screen. So I will constantly switch to see if anyone responds.
PROSEase of use. Very easy to slip in and send a message. I also like the integration with our CRM software
CONSCannot sent to multiple people. For example, there are times when I need to send a message to husband and wife. I can't do that via podium, so I am forced to go tot my cell phone, which is not ideal for my job title.
Gjenes
Medical Devices, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2018
Tracking Reviews Can Be Easy
Being able to easily track and report the teams stats on sending/collecting reviews. Easy platform for our team and our customers.
PROSWhat I like most about Podium is the ability to add each representative so that they can send out invites to the customers they speak to. I like this feature because as a Marketing Specialist, I'm not on the phone with customers - they are. They can easily plug in their phone number or email address and the customer will receive the invite! They simply click the link and leave us a review. It makes it easy for not just the team, but the customers as well. That is very important to us.
CONSThe inability to get access ALL analytical results on the dashboard. You get some of the info, but in order to look at everything, I have to generate different reports from the platform and look at it in a spreadsheet. This is probably the most annoying and inconvenient part of using this platform. It has the ability to filter and look at stats for some things and other things, its not there.
Marina
Automotive, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed November 2020
Been with Podium through many changes and additions
Overall positive because of the headway we have made on public reviews.
PROSThe cost is inexpensive and it really does help get reviews
CONSAs new additions and upgrades are coming, it feels like reviews has gone on the back burner. Like everything else is more important. In fact, when another dealer of ours signed up, the reviews shows up as an "add on" for invoicing when this used to be the focus. So, it has also gotten way more expensive over the years. Additions also seem to influence functionality of review aspect on dashboard and things "break" more often. Also, I think that support doesn't work weekends from when we had an issue and I had to call that I wash I got.
Reason for choosing Podium
Cost was cheap and training employees was easier.
Baylee
Retail, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2018
Fantastic for Growing Online Reputation
This has helped us immensely with capturing reviews as customers are leaving the store with their experience fresh in their minds!
PROSIn addition to being extremely easy to use and straightforward from a backend and frontend standpoint, this software is such an easy way to grow and manage our online reputation. I love that all I have to do (once my campaign is set up) is enter a phone number and hit "send"! It's way easier than asking our customers to leave reviews, and most of them actually do it.
CONSThere wasn't much that I didn't like about the software. The only thing worth mentioning is there are a few creative limitations when setting up your campaign. However, nothing that a few tweaks couldn't fix!
April
Retail, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed June 2020
Great Tool for Staying connected
It helps with Sales staff monitoring in terms of training and improvement opportunities by observing responses and conversations with customer. Also, it does help to show others how to determine 'fake' contacts. It has allowed customers in needs of service for their communication devices in their homes while retail floor was closed to traffic. it seems to benefit those customers who prefer direct questions with too much formality allowing 'no nonsense' transactions.
PROSPodium has been a great tool for our company. It's kept us connected with customers when especially during the recent weeks of floor traffic closure. It's easy to keep track of sales staff response time and information to verify timely responses as well as other opportunities to coach for improvement if needed. Very easy to use and based on feedback easy to set up.
CONSI haven't found anything missing or in need of improvement at this time. I personally use it more for a monitoring of activity and rarely use it to actually respond to messages.
Rowena
Retail, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed May 2023
Overall Contentment of Podium
+ Customers appreciate the payment features since they are simple to use.+ The Facebook integration makes it simple to turn messages into leads.+ It is simple to utilize for the entire crew here.
CONS- From an admin perspective, the mobile app is less enlightening than the browser version.- Monitoring conversations is frequently difficult because inboxes and where things end up are frequently confused.- Podium would be a one-stop shop if it offered document signature alternatives and surveying features.
David
Retail, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2020
Highly Recommended
Very good. Highly professional and responsive organisation.
PROSWe like the ease with which we can communicate outbound with our customers from our busy repair business. The native integration with our point-of-sale software for triggering review requests direct to our customer's smartphone. The inbound lead generation from our website and Google search. We've become much more productive and Podium has become an essential tool in our business.
CONSNothing in particular. Ongoing enhancements have resolved the issues we had in the early days.
Donna
Consumer Services, 2-10 employees
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed March 2022
Podium - Does Not Live Up To The Hype of the Salespeople
It was extremely time-consuming to setup. It took me over 2 full weeks. There were problems every step of the way. I've worked for software companies in the past and I feel like I was BETA testing Podium. That's how many problems there were. Support reps were either foreign with little real knowledge of the platform, or young individuals in the USA who were quick to blow off problems without taking any real ownership in assisting me. Two days ago, two customers sent us payments via bank transfers. Two days later, we still don't have the funds in our bank account. Earlier today, a rep said he was escalating our problem but 12 hours later, still no word from anyone. Where is the money? It's thousands of dollars. Our customers are waiting for their services. They paid but we haven't received the funds. This is about as bad as things could be. Our company is screwed out of $7000 right now. Learn from me. Why take the risk with your business?
PROSThe promises that the salesrep made. That's what I liked best. Unfortunately, it didn't deliver.
CONSHorrendous customer support. Never heard from our assigned Account Executive. Most other tech support is done through webchat which involves employees in foreign countries who know little about the actual product. When I finally was able to schedule one-on-one tech support, the rep didn't seem to take my needs seriously.
Leah
Hospital & Health Care, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2022
We were pleased with Podium
We were pleased with the Podium texting feature that patients could communicate in this form and begin a chat from our website or on their own. This was the first time we implemented this feature to our office. Rarely did we need support from Podium but the customer care was great!
PROSBeing able to offer texting as an office feature for the first time was beneficial to our practice. Having a mobile app or being able to use it on the computer during office hours was beneficial.
CONSWe wishes Podium offered more features during our time. However, podium opened the door to us for texting and became a huge impact in our office for the 1-2 years we had it.
Marie-Alice
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2020
Podium
Great decision for our orthodontic office.
PROSWe have integrated Podium to improve our communications with our orthodontic patients by offering texting, to facilitate potential patients to communicate with us through our website plugin and encourage patients to leave us a review on their experience at our office. This has worked really well for us, and we have reached a high level of patient reviews.
CONSThere are other software that offer additional services including Podium's offerings included although they may be pricier and not work in Quebec. A few issues when Google review links give issues.
Mark
Retail, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed January 2021
best product found at our trade show
We used to ask our clients to leave us a review, and they all said they would. Very few ever did. Since we got Podium, our reviews are through the roof. It makes it very easy our our clients to leave us a review.
PROSI found it very easy to use and implement and very easy to train the sales associate to use
CONSsome of the comments from Podium are not easily discernable by non techie sales associates. When a request is asked more than once the response from Podium is not easy to understand.