--- title: "Project Broadcast Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Project Broadcast. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Project Broadcast is a good fit for you!" source_url: "https://www.softwareadvice.com/sms-marketing/project-broadcast-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [SMS Marketing Software](https://www.softwareadvice.com/sms-marketing/) / [Project Broadcast](https://www.softwareadvice.com/sms-marketing/project-broadcast-profile/) / Project Broadcast Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/sms-marketing/project-broadcast-profile/) Reviews [Alternatives](https://www.softwareadvice.com/sms-marketing/project-broadcast-profile/alternatives/) # Project Broadcast User Reviews ## Reviews summary - Overall rating: 4.9/5 - Total reviews: 656 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.8/5 - Value for money: 4.7/5 - Functionality: 4.7/5 ### Rating distribution - 5 stars: 587 reviews (89%) - 4 stars: 65 reviews (10%) - 3 stars: 1 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 3 reviews (0%) ### Most mentioned pros - I love the ease of not having to send out 50 individual text messages to customers and have more time to work my business. - I like that you can set up a message and have it go out to tour clients, customers and have a keyword set for auto reply. - The ease to make phone calls with my number used through Project Broadcast has happened without any issues and not being charged for what I am currently paying for texts and emails. ### Most mentioned cons - The fact that you can't add a contact with just an email account. If you don't have a phone number you can't save a contact. - not good supported in italy and europe in general. - That it takes days and days and days to get verified it took almost 3 days for my account to get verified ## Project Broadcast customer reviews Showing reviews 1-25 of 656 (page 1). ### Awesome progry - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Cosmetics - Company size: Self-Employed - Product usage: less than 1 year · daily - Reviewed: October 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I feel Project. Project Broadcast is a great deal for the money that I paid. It helps me to I feel very secure in my customer information being on there and secure there and not being violated. When I did have an issue, customer service was right there to get me on back on board. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Project Broadcast has been such a wonderful help and getting my small business started. It is so easy to set things up to where I can just send out a Broadcast and it goes to everybody that I need to go to and I have certainty that if anything is incorrect, it just needs a quick correction and it will be sent as well. #### Cons The initial set up, but that’s with any program. Not used to having to set up templates, and it was a little confusing overall, it was still fairly easy. --- ### Amazing customer service! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Consumer Services - Company size: Self-Employed - Product usage: less than 1 year · daily - Reviewed: October 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Fantastic!perfect for direct sales and customer based businesses to communicate with them and one of the best customer service teams I’ve experienced with guiding and helping through the set up process and timely response to any concerns. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The customer service side was very friendly and helpful and have been very happy with it. Perfect for direct sales businesses #### Cons I have no complaints. When I reached out with an issue they helped solve the issue and I have had no issues with anything. --- ### PB is supporting my business and saving me time! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Consumer Goods - Company size: Self-Employed - Product usage: less than 1 year · weekly - Reviewed: October 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, very happy. Started it as a trial for a month, just re-newed. I love that I can earn more free credits by doing tutorials or activities. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros This has been a huge time saver! I love being able to contact a large group of customer's quickly! My business is running faster and smoother due to Project Broadcast! I love the self-paced tutorials as well, and customer support is very responsive. #### Cons I wish I had someone to just come over and help me! I also think the menu side could have larger or more clear call out buttons. --- ### PB review 2026 - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Cosmetics - Company size: 10000+ employees - Product usage: less than 1 year · daily - Reviewed: October 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It’s been super easy to use and navigate. Very user friendly and there are small courses to help you figure certain things out. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I really like that there are campaigns to assign people to so I don’t have to worry about forgetting to text someone, PB does the work for me when I’m too busy. #### Cons The only thing I don’t like is that I can’t react to people’s messages like on regular messaging but I can get past that. --- ### PB Boost for Business - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Apparel & Fashion - Company size: 51-200 employees - Product usage: less than 1 year · daily - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. 10/10 - I’m so happy that I found this service. It has helped me reconnect with previous customers in my business. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love that allowed me to reconnect with previous customers and really gave my business the boost it needed #### Cons At first it was overwhelming. I went to YouTube to find “how to videos” as I found the PB ones hard to follow. --- ### Waste of time - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Food & Beverages - Company size: Self-Employed - Product usage: less than 1 year · daily - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered It never worked and they won't refund me. They can't get my TCR approved. Non-existent customer service other than the AI. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros It never worked, they couldn't get my TCR approved. There is apparently no actual human customer service. --- ### A great value - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Cosmetics - Company size: Self-Employed - Product usage: less than 1 year · daily - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I love the ease of not having to send out 50 individual text messages to customers and have more time to work my business. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The versatility of different options. The training videos are well done and easy to follow. The value of what is received is fantastic! They also give your credits for completing firsts for each section. #### Cons When I first started it had to be approved and it was denied severals times due to the way it was worded. The PB teams worked to fix the issue and I was approved. --- ### The Features of Project Broadcast are Remarkable - Overall rating: 5/5 - Reviewer: Francesco S. - Industry: Staffing and Recruiting - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Project Broadcast is exceptional. Project Broadcast is friendly and powerful. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros With Project Broadcast, we always get value for money because it has friendly and dependable features. The customization options of this marketing solution are exceptional. #### Cons So far so good, Project Broadcast has always been a game-changer. I have zero complaints about Project Broadcast. --- ### project b review - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Commercial Real Estate - Company size: Self-Employed - Product usage: less than 1 year · daily - Reviewed: July 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros very simpl to use for sending autoprogrammed messagess to clients and automatically answer them through key words #### Cons not good supported in italy and europe in general. high cost of management (fix and variable cost). only english speaking assistance --- ### Kind of expensive when your business is going down hill - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Wholesale - Company size: Self-Employed - Product usage: 1-3 years · monthly - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. At 1st loved it, now feeling like its just an added expense. 8.00 just to keep it open now that people have that number. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Able to reach all my contacts at one time, being able to set groups and water fall timing. As well as not habe my personal # out there #### Cons The price especially since I have experienced a low in my business, but to keep the contacts I still.have to pay 8.00 a month. If I send to all my contacts its probably 50 and then to be able to respond to them I have to add to it. It gets very expensive to only get 10-20 responses and half of them being stop --- ### Love it so far. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Cosmetics - Company size: Self-Employed - Product usage: less than 1 year · weekly - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review. so far so good. I've been using it for a month. I've recommended it to 3 other women in the same business so far. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Scheduling texts, especially on holidays. It makes it so easy and I don't have to think about it day of. I love that it helps me keep all of the customers messages in one app as opposed to taking over my text messages. -Probably my most favorite part actually. #### Cons I would love to be able to react to a comment with an emoji, like I can do with a regular text message. (Hold on the message and have a few options to react to it...heart, laugh, question mark...things like that.) --- ### I'm being held hostage over credits - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Consumer Goods - Company size: Self-Employed - Product usage: 1-3 years · monthly - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Mass texting, that's about it. It has some good features but doesn't make up for the HUGE CON #### Cons You can never pause your account or downgrade or you lose all your credits. So I could catch up in about 3 months but they want my $22 a month so bad that they're holding me hostage so I don't lose over 9k credits I have. Have to keep paying every month or you lose them. This is literally THEFT. --- ### Experienced user review - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Cosmetics - Company size: Self-Employed - Product usage: less than 1 year · daily - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Great! Not my first experience with a crm and Project Broadcast has been the easiest to use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use and upload existing contacts. Also integrated well with my other systems too. #### Cons Takes some time to understand how to use the integrations --- ### I'd refer them to others - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Marketing and Advertising - Company size: 10000+ employees - Product usage: less than 1 year · weekly - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like how they have many options to make sending out bulk messages to my customers easier. I like how I can create templates for common used messages instead of having to constantly copy and past. I also love how it can be scheduled so it dont matter what time I'm working I can get things done. When I've had issues I contacted them and they were adament on helping me out and trying to resolve the issue. #### Cons I dont partically like the cost to well. It does seem a little high but I dont know any other companies to compare the price to so I'm not a good judge for that. --- ### Great business tool - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Consumer Goods - Company size: Self-Employed - Product usage: less than 1 year · daily - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience has been excellent I’ve used it daily since joining and it is made messaging my customers a lot easier and smoother and has saved me a ton of time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Project Broadcast is so easy to use. I was able to upload all my contacts and start sending messages immediately. #### Cons At first it was difficult to understand the credits and trying to figure out which package I needed but once I went through the tutorials I was able to understand a lot more --- ### Thanks for making life easier. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Marketing and Advertising - Company size: Self-Employed - Product usage: less than 1 year · daily - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very easy set up and training on how to use it. I can at anytime easily figure out what I need to do by watching the tutorials. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the ease of sending out messages to my entire team with one simple set up. I also love that there is an app for my phone so I can do it on the fly. #### Cons I have not really found any cons with project Broadcast. Simple to use and make my life way easier as I am super busy. --- ### Project broadcast- the bomb. Com - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Consumer Goods - Company size: 51-200 employees - Product usage: 3-5 years · monthly - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Project Broadcast has been great for keeping in touch with my team and my customers #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love that I can message my customers all at once about certain promotions or sales. It helps me stay in touch with my team as well, and I love that you can customize it and add the person’s name to messages so it feels more personal. #### Cons It is kind of hard to figure out, but if you play around with it, anyone can learn it --- ### Excited for the future with Project Broadcast - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: less than 1 year · weekly - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It's been easy to get started. I didn't have a text service before and I'm excited to integrate one into my small business to help grow and reach more people. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It's user friendly and easy to access everything in one space. AIVA is also very helpful when I get lost on how to set something up correctly. #### Cons I'm not very tech savvy and there are some confusing aspects to integrating between other platforms, but the AIVA feature is very helpful. --- ### Good review - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Legal Services - Company size: 501-1000 employees - Product usage: less than 1 year · weekly - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. It has been great. I have people to help with it, which adds to the goodness of it. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros How many responses you get back from the prospects. #### Cons I like the whole set up of it. It was a little hard to understand. --- ### Project broadcast super helpful! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Consumer Goods - Company size: 51-200 employees - Product usage: less than 1 year · daily - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. It has been so helpful with my Small business! Customers can reach me without giving out my cell number #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Sending mass messages has made it super simple for me to reach customers at once #### Cons Small Delay in time to send messages but still relatively quick! --- ### Project Broadcast is a must have! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Cosmetics - Company size: Self-Employed - Product usage: less than 1 year · monthly - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Project Broadcast is a super simple time saver! A must have for my business! My favorite is creating messages for my customers, then scheduling them to send whenever I want! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros Project Broadcast is easy to use and even offers free training for their more advanced features. I love how i can schedule messages, it saves me so much time! #### Cons I wish there was an in between tier between 'pay as you' and the base subscription. Even as is. I think the price is fair. --- ### Happy with Broadcast - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Consumer Goods - Company size: 5001-10000 employees - Product usage: less than 1 year · weekly - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros I love that I have an exact spot for all my business messages and they can all go at once and not clog up my personal feed with it. #### Cons Sometimes I feel like I can’t keep track if someone sends out the messages for me because it doesn’t show up on my end that it was done. --- ### Great product! Highly recommend to any business owner looking to stay in touch with their customer base. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Retail - Company size: Self-Employed - Product usage: less than 1 year · daily - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is a user-friendly interface with great access to training. The ability to include pictures, links and really customize. Your messaging is so important and this product does it all. The sky is the limit? #### Cons Nothing as of yet. I’ve been using it for two months now and seeing the difference with my client engagement. --- ### Highly Satisfied! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Cosmetics - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Highly satisfied! I would like recommend Project Broadcast! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It’s a timesaver for my business & my team & customers love the professionalism. #### Cons It took me a bit to get adjusted to something new-but customer service was very helpful. --- ### Easy and fun to use! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: less than 1 year · weekly - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. So far it has been very positive!! Able to pick it up very easily! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I am still learning all the ins and outs but I like how easy it is to schedule and to add files/pictures as I need #### Cons Just learning still about it but grateful that I can review all of the learning modules ---