--- title: "Project Broadcast Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Project Broadcast. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Project Broadcast is a good fit for you!" source_url: "https://www.softwareadvice.com/sms-marketing/project-broadcast-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [SMS Marketing Software](https://www.softwareadvice.com/sms-marketing/) / [Project Broadcast](https://www.softwareadvice.com/sms-marketing/project-broadcast-profile/) / Project Broadcast Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/sms-marketing/project-broadcast-profile/) Reviews [Alternatives](https://www.softwareadvice.com/sms-marketing/project-broadcast-profile/alternatives/) # Project Broadcast User Reviews ## Reviews summary - Overall rating: 4.9/5 - Total reviews: 652 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.8/5 - Value for money: 4.7/5 - Functionality: 4.7/5 ### Rating distribution - 5 stars: 583 reviews (89%) - 4 stars: 65 reviews (10%) - 3 stars: 1 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 3 reviews (0%) ### Most mentioned pros - I like that you can set up a message and have it go out to tour clients, customers and have a keyword set for auto reply. - The ease to make phone calls with my number used through Project Broadcast has happened without any issues and not being charged for what I am currently paying for texts and emails. - I love how easy it is to communicate with all my customers at once using bulk SMS, while still keeping a real phone number that they can reply to directly. ### Most mentioned cons - The fact that you can't add a contact with just an email account. If you don't have a phone number you can't save a contact. - not good supported in italy and europe in general. - That it takes days and days and days to get verified it took almost 3 days for my account to get verified ## Project Broadcast customer reviews Showing reviews 1-25 of 652 (page 1). ### Kind of expensive when your business is going down hill - Overall rating: 5/5 - Reviewer: Sara W. - Verified reviewer: Yes - Industry: Wholesale - Company size: Self-Employed - Product usage: Used monthly for less than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. At 1st loved it, now feeling like its just an added expense. 8.00 just to keep it open now that people have that number. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Able to reach all my contacts at one time, being able to set groups and water fall timing. As well as not habe my personal # out there #### Cons The price especially since I have experienced a low in my business, but to keep the contacts I still.have to pay 8.00 a month. If I send to all my contacts its probably 50 and then to be able to respond to them I have to add to it. It gets very expensive to only get 10-20 responses and half of them being stop --- ### Love it so far. - Overall rating: 5/5 - Reviewer: Kate W. - Verified reviewer: Yes - Industry: Cosmetics - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review. so far so good. I've been using it for a month. I've recommended it to 3 other women in the same business so far. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Scheduling texts, especially on holidays. It makes it so easy and I don't have to think about it day of. I love that it helps me keep all of the customers messages in one app as opposed to taking over my text messages. -Probably my most favorite part actually. #### Cons I would love to be able to react to a comment with an emoji, like I can do with a regular text message. (Hold on the message and have a few options to react to it...heart, laugh, question mark...things like that.) #### Reasons for choosing Project Broadcast Talked to others who used both and PB seemed to align more with my needs --- ### I'm being held hostage over credits - Overall rating: 1/5 - Reviewer: Nicole B. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: Self-Employed - Product usage: Used monthly for less than 2 years - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Mass texting, that's about it. It has some good features but doesn't make up for the HUGE CON #### Cons You can never pause your account or downgrade or you lose all your credits. So I could catch up in about 3 months but they want my $22 a month so bad that they're holding me hostage so I don't lose over 9k credits I have. Have to keep paying every month or you lose them. This is literally THEFT. --- ### project b review - Overall rating: 5/5 - Reviewer: alessandro n. - Verified reviewer: Yes - Industry: Commercial Real Estate - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: July 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros very simpl to use for sending autoprogrammed messagess to clients and automatically answer them through key words #### Cons not good supported in italy and europe in general. high cost of management (fix and variable cost). only english speaking assistance --- ### Experienced user review - Overall rating: 5/5 - Reviewer: Debra M. - Verified reviewer: Yes - Industry: Cosmetics - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Great! Not my first experience with a crm and Project Broadcast has been the easiest to use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use and upload existing contacts. Also integrated well with my other systems too. #### Cons Takes some time to understand how to use the integrations #### Reasons for switching to Project Broadcast I didnt feel that all my outgoing messages were being received and most importantly didnt integrate with any crm systems to work with Facebook lead generating. --- ### Worth Your Money - Overall rating: 5/5 - Reviewer: Barbara K. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review. The ease to make phone calls with my number used through Project Broadcast has happened without any issues and not being charged for what I am currently paying for texts and emails. My overall experience has been a good one. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I loved the ease of switching it over from Twilio and it working immediately. I also like the fact that I am contacted regarding the services I am receiving in addition to being notified when I am being charged. #### Cons I haven't found anything I don't like about it. #### Reasons for switching to Project Broadcast Project Broadcast was more reasonable in pricing. --- ### I'd refer them to others - Overall rating: 5/5 - Reviewer: Sabrina N. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 10000+ employees - Product usage: Used weekly for less than 12 months - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like how they have many options to make sending out bulk messages to my customers easier. I like how I can create templates for common used messages instead of having to constantly copy and past. I also love how it can be scheduled so it dont matter what time I'm working I can get things done. When I've had issues I contacted them and they were adament on helping me out and trying to resolve the issue. #### Cons I dont partically like the cost to well. It does seem a little high but I dont know any other companies to compare the price to so I'm not a good judge for that. --- ### Great business tool - Overall rating: 5/5 - Reviewer: Stacy M. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience has been excellent I’ve used it daily since joining and it is made messaging my customers a lot easier and smoother and has saved me a ton of time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Project Broadcast is so easy to use. I was able to upload all my contacts and start sending messages immediately. #### Cons At first it was difficult to understand the credits and trying to figure out which package I needed but once I went through the tutorials I was able to understand a lot more --- ### Thanks for making life easier. - Overall rating: 5/5 - Reviewer: Terri Lee P. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very easy set up and training on how to use it. I can at anytime easily figure out what I need to do by watching the tutorials. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the ease of sending out messages to my entire team with one simple set up. I also love that there is an app for my phone so I can do it on the fly. #### Cons I have not really found any cons with project Broadcast. Simple to use and make my life way easier as I am super busy. --- ### Excited for the future with Project Broadcast - Overall rating: 5/5 - Reviewer: Andrea G. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It's been easy to get started. I didn't have a text service before and I'm excited to integrate one into my small business to help grow and reach more people. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It's user friendly and easy to access everything in one space. AIVA is also very helpful when I get lost on how to set something up correctly. #### Cons I'm not very tech savvy and there are some confusing aspects to integrating between other platforms, but the AIVA feature is very helpful. --- ### Fast and effective - Overall rating: 5/5 - Reviewer: Brittany L. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: January 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. I love Project Broadcast. I love the simplicity of it. I love that I can streamline my business and get news out to customers fast. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The easiness in which it is to use and make up a quick text message blast you don’t need hours and hours and hours of training #### Cons That it takes days and days and days to get verified it took almost 3 days for my account to get verified #### Reasons for switching to Project Broadcast Because it was expensive and the website was extremely outdated --- ### Love this app! - Overall rating: 5/5 - Reviewer: Christine H. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 10000+ employees - Product usage: Used weekly for less than 6 months - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Very helpful and so happy that I have something to keep my business on track! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros This app keeps you so organized and is a huge time saver! I love that you can keep in contact with customers regularly without having to always type a message and keep track of who and when you need to send them a reminder or update. #### Cons I’m still fairly new at using it so I haven’t really had any negative experiences yet. #### Reasons for switching to Project Broadcast Price and functionality. This was a better system to keep in contact with customers directly with one on one messaging. --- ### Great for Keeping Contacts Grouped - Overall rating: 5/5 - Reviewer: Donna C. - Verified reviewer: Yes - Industry: Cosmetics - Company size: Self-Employed - Product usage: Used weekly for less than 12 months - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. My overall experience has been very positive. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that it makes contacting everyone with the same message easy and I like that I can send groups. #### Cons There is definitely a learning curve and I feel like Im not using it to it's fullest potential. --- ### Easy to use - Overall rating: 5/5 - Reviewer: Kim R. - Verified reviewer: Yes - Industry: Cosmetics - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Great! Responses are quick and I am enjoying this system! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The ease in which you can use the system. I am not a systems person but this works! #### Cons Maybe more training videos to explain processes. --- ### Good review - Overall rating: 5/5 - Reviewer: Jessica H. - Verified reviewer: Yes - Industry: Legal Services - Company size: 501-1000 employees - Product usage: Used weekly for less than 6 months - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. It has been great. I have people to help with it, which adds to the goodness of it. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros How many responses you get back from the prospects. #### Cons I like the whole set up of it. It was a little hard to understand. --- ### Great product! Highly recommend to any business owner looking to stay in touch with their customer base. - Overall rating: 5/5 - Reviewer: Kristie L. - Verified reviewer: Yes - Industry: Retail - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is a user-friendly interface with great access to training. The ability to include pictures, links and really customize. Your messaging is so important and this product does it all. The sky is the limit? #### Cons Nothing as of yet. I’ve been using it for two months now and seeing the difference with my client engagement. --- ### Project Broadcast is a must have! - Overall rating: 5/5 - Reviewer: Rachel T. - Verified reviewer: Yes - Industry: Cosmetics - Company size: Self-Employed - Product usage: Used monthly for less than 6 months - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Project Broadcast is a super simple time saver! A must have for my business! My favorite is creating messages for my customers, then scheduling them to send whenever I want! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros Project Broadcast is easy to use and even offers free training for their more advanced features. I love how i can schedule messages, it saves me so much time! #### Cons I wish there was an in between tier between 'pay as you' and the base subscription. Even as is. I think the price is fair. --- ### Definitely beneficial - Overall rating: 5/5 - Reviewer: Jenifer K. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. It's easy to navigate. I love getting free credits for using different features. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Can reach as many ppl as I want with the click of a button #### Cons I haven't found anything I didn't like about it yet. --- ### PB - easy to learn and profit from in business - Overall rating: 5/5 - Reviewer: Karen H. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used monthly for less than 6 months - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. It has been great. I was able to get a reorder for my business with minutes of sending my first message. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Project Broadcast is easy to learn and use! It saves so much time when giving my customer base good customer service. #### Cons I do have trouble finding features like “traceable links” but I can just take a look at the training available to refresh my memory. --- ### Nice alternative to email newsletters - Overall rating: 5/5 - Reviewer: Carrie S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used monthly for less than 6 months - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Easy to use - professional - integrated images well #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Intuitive to use. I was looking for a texting platform because so many of my customers say they’re bogged down by emails. This works easily and I love the purchase options. #### Cons Takes a minute to figure out how account manager works - I found it not as intuitive --- ### Easy and fun to use! - Overall rating: 5/5 - Reviewer: Kelly C. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. So far it has been very positive!! Able to pick it up very easily! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I am still learning all the ins and outs but I like how easy it is to schedule and to add files/pictures as I need #### Cons Just learning still about it but grateful that I can review all of the learning modules --- ### Tricky to learn, but worth it. - Overall rating: 5/5 - Reviewer: Christa J. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros It simplified the repetitive parts of my business. #### Cons It’s a little tricky to learn. I needed a lot of help. --- ### Easy and Helpful Business Tool - Overall rating: 5/5 - Reviewer: Sharon S. - Verified reviewer: Yes - Industry: Cosmetics - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review. I am highly pleased with the featured and ease of use that Project Broadcast affords. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The ease of setting and forgetting. The automation feature is gold for my business! #### Cons It did not seem intuitive to navigate at first, but the tutorials they sent were very helpful! --- ### Amazing service - Overall rating: 5/5 - Reviewer: Carina R. - Verified reviewer: Yes - Industry: Cosmetics - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. So far its been great , my customers get my messages quickly #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros My messages go out quickly to my customers. I get notifications when my custkmers respond . #### Cons I cant find how to pay my bill. Its extremely difficult and confusing . --- ### Yep! Get it!! - Overall rating: 5/5 - Reviewer: Kristie S. - Verified reviewer: Yes - Industry: Cosmetics - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Everytime i learn something new, something else gets easier! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Very helpful and frees up time for other tasks. And follows up for me like i need to. #### Cons There is so much to learn, but that's because im new to it. But helps in so many ways ## More reviews [Next reviews](https://www.softwareadvice.com/sms-marketing/project-broadcast-profile/reviews/?page=2) --- Project Broadcast Reviews, Pros and Cons - 2026 Software Advice