--- title: "Project Broadcast Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Project Broadcast. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Project Broadcast is a good fit for you!" source_url: "https://www.softwareadvice.com/sms-marketing/project-broadcast-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [SMS Marketing Software](https://www.softwareadvice.com/sms-marketing/) / [Project Broadcast](https://www.softwareadvice.com/sms-marketing/project-broadcast-profile/) / Project Broadcast Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/sms-marketing/project-broadcast-profile/) Reviews [Alternatives](https://www.softwareadvice.com/sms-marketing/project-broadcast-profile/alternatives/) # Project Broadcast User Reviews ## Reviews summary - Overall rating: 4.9/5 - Total reviews: 651 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.8/5 - Value for money: 4.7/5 - Functionality: 4.7/5 ### Rating distribution - 5 stars: 582 reviews (89%) - 4 stars: 65 reviews (10%) - 3 stars: 1 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 3 reviews (0%) ### Most mentioned pros - I like how I can create templates for common used messages instead of having to constantly copy and past. - I love that I can personalize each text, schedule a delivery time when I can be available to respond personally, and even automate recurring messages such as birthday greetings. - I like that you can set up a message and have it go out to tour clients, customers and have a keyword set for auto reply. ### Most mentioned cons - The fact that you can't add a contact with just an email account. If you don't have a phone number you can't save a contact. - not good supported in italy and europe in general. - That it takes days and days and days to get verified it took almost 3 days for my account to get verified ## Project Broadcast customer reviews Showing reviews 1-25 of 651 (page 1). ### Kind of expensive when your business is going down hill - Overall rating: 5/5 - Reviewer: Sara W. - Verified reviewer: Yes - Industry: Wholesale - Company size: Self-Employed - Product usage: Used monthly for less than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. At 1st loved it, now feeling like its just an added expense. 8.00 just to keep it open now that people have that number. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Able to reach all my contacts at one time, being able to set groups and water fall timing. As well as not habe my personal # out there #### Cons The price especially since I have experienced a low in my business, but to keep the contacts I still.have to pay 8.00 a month. If I send to all my contacts its probably 50 and then to be able to respond to them I have to add to it. It gets very expensive to only get 10-20 responses and half of them being stop --- ### first time review - Overall rating: 5/5 - Reviewer: KAREN H. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: Self-Employed - Product usage: Used monthly for less than 6 months - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. I'm fairly new at project broadcast, and I haven't used it much. I'm still learning. Its been a great tool so far. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Ease of sending many messages at once and being able to schedule them is a plus. #### Cons no cons yet to say. being that I've not used this enough #### Reasons for switching to Project Broadcast it was social fox, which wasnt an option. glitches and cost was what i understood to be the problem from my leadership --- ### I'm being held hostage over credits - Overall rating: 1/5 - Reviewer: Nicole B. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: Self-Employed - Product usage: Used monthly for less than 2 years - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Mass texting, that's about it. It has some good features but doesn't make up for the HUGE CON #### Cons You can never pause your account or downgrade or you lose all your credits. So I could catch up in about 3 months but they want my $22 a month so bad that they're holding me hostage so I don't lose over 9k credits I have. Have to keep paying every month or you lose them. This is literally THEFT. --- ### Experienced user review - Overall rating: 5/5 - Reviewer: Debra M. - Verified reviewer: Yes - Industry: Cosmetics - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Great! Not my first experience with a crm and Project Broadcast has been the easiest to use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use and upload existing contacts. Also integrated well with my other systems too. #### Cons Takes some time to understand how to use the integrations #### Reasons for switching to Project Broadcast I didnt feel that all my outgoing messages were being received and most importantly didnt integrate with any crm systems to work with Facebook lead generating. --- ### Worth Your Money - Overall rating: 5/5 - Reviewer: Barbara K. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review. The ease to make phone calls with my number used through Project Broadcast has happened without any issues and not being charged for what I am currently paying for texts and emails. My overall experience has been a good one. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I loved the ease of switching it over from Twilio and it working immediately. I also like the fact that I am contacted regarding the services I am receiving in addition to being notified when I am being charged. #### Cons I haven't found anything I don't like about it. #### Reasons for switching to Project Broadcast Project Broadcast was more reasonable in pricing. --- ### Fast and effective - Overall rating: 5/5 - Reviewer: Brittany L. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: January 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. I love Project Broadcast. I love the simplicity of it. I love that I can streamline my business and get news out to customers fast. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The easiness in which it is to use and make up a quick text message blast you don’t need hours and hours and hours of training #### Cons That it takes days and days and days to get verified it took almost 3 days for my account to get verified #### Reasons for switching to Project Broadcast Because it was expensive and the website was extremely outdated --- ### Clients get information - Overall rating: 5/5 - Reviewer: Tamsey J. - Verified reviewer: Yes - Industry: Recreational Facilities and Services - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: January 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. I am loving it. I can get information out and feel comfortable knowing it. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Tags for easy grouping & easy to contact my clients #### Cons Nothing so far has been something I have not liked. #### Reasons for choosing Project Broadcast Recommended by a friend of mine who uses it for her small business --- ### I'd refer them to others - Overall rating: 5/5 - Reviewer: Sabrina N. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 10000+ employees - Product usage: Used weekly for less than 12 months - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like how they have many options to make sending out bulk messages to my customers easier. I like how I can create templates for common used messages instead of having to constantly copy and past. I also love how it can be scheduled so it dont matter what time I'm working I can get things done. When I've had issues I contacted them and they were adament on helping me out and trying to resolve the issue. #### Cons I dont partically like the cost to well. It does seem a little high but I dont know any other companies to compare the price to so I'm not a good judge for that. --- ### Great business tool - Overall rating: 5/5 - Reviewer: Stacy M. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience has been excellent I’ve used it daily since joining and it is made messaging my customers a lot easier and smoother and has saved me a ton of time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Project Broadcast is so easy to use. I was able to upload all my contacts and start sending messages immediately. #### Cons At first it was difficult to understand the credits and trying to figure out which package I needed but once I went through the tutorials I was able to understand a lot more --- ### Thanks for making life easier. - Overall rating: 5/5 - Reviewer: Terri Lee P. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very easy set up and training on how to use it. I can at anytime easily figure out what I need to do by watching the tutorials. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the ease of sending out messages to my entire team with one simple set up. I also love that there is an app for my phone so I can do it on the fly. #### Cons I have not really found any cons with project Broadcast. Simple to use and make my life way easier as I am super busy. --- ### Loving project broadcast! - Overall rating: 5/5 - Reviewer: Auburnee S. - Verified reviewer: Yes - Industry: Cosmetics - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros So easy to work with!! Scheduling, sending & receiving! It’s been so amazing for my biz! #### Cons Credit cost is a little high compared to some others. #### Reasons for switching to Project Broadcast Cost & efficiency was not worth it at all! --- ### Love this new business tool! - Overall rating: 5/5 - Reviewer: Sonya V. - Verified reviewer: Yes - Industry: Cosmetics - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. I’ve love PB from day one. So easy to use and be time efficient with this system. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The training videos are so easy to follow making getting started a breeze. The time this has given me back is incredible not to mention the extra income! #### Cons I haven’t found anything to dislike about PB --- ### Project broadcast super helpful! - Overall rating: 5/5 - Reviewer: Kristin K. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. It has been so helpful with my Small business! Customers can reach me without giving out my cell number #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Sending mass messages has made it super simple for me to reach customers at once #### Cons Small Delay in time to send messages but still relatively quick! --- ### Learning more - Overall rating: 5/5 - Reviewer: Neshia H. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. I have enjoyed learning about Project Broadcast...It is a learning proces! #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros I have enjoyed learning that I can reach my customers! #### Cons just learning all of the things it has to offer --- ### Easy to use - Overall rating: 5/5 - Reviewer: Lori C. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. I’ve loved it so far. Easy to use. Great training. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is easy to use. I like that I can add images to each message and add links. The landing pages are really easy to use and edit. #### Cons I wish I could see who has clicked on links in messages. --- ### Highly Satisfied! - Overall rating: 5/5 - Reviewer: Leanne S. - Verified reviewer: Yes - Industry: Cosmetics - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Highly satisfied! I would like recommend Project Broadcast! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It’s a timesaver for my business & my team & customers love the professionalism. #### Cons It took me a bit to get adjusted to something new-but customer service was very helpful. --- ### Happy with Broadcast - Overall rating: 4/5 - Reviewer: Shelly Y. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 5001-10000 employees - Product usage: Used weekly for less than 6 months - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros I love that I have an exact spot for all my business messages and they can all go at once and not clog up my personal feed with it. #### Cons Sometimes I feel like I can’t keep track if someone sends out the messages for me because it doesn’t show up on my end that it was done. --- ### Nice alternative to email newsletters - Overall rating: 5/5 - Reviewer: Carrie S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used monthly for less than 6 months - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Easy to use - professional - integrated images well #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Intuitive to use. I was looking for a texting platform because so many of my customers say they’re bogged down by emails. This works easily and I love the purchase options. #### Cons Takes a minute to figure out how account manager works - I found it not as intuitive --- ### Thank you to my Success Team with LegalShield for introducing this the me - Overall rating: 5/5 - Reviewer: Donald M. - Verified reviewer: Yes - Industry: Staffing and Recruiting - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. I'm not tech-savvy, but I have picked it up with no problem, and everything works well. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The simple ease of use with registering, setting up, and daily operations was a breeze #### Cons Nothing at all. I have found my way around the site with ease --- ### Tricky to learn, but worth it. - Overall rating: 5/5 - Reviewer: Christa J. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros It simplified the repetitive parts of my business. #### Cons It’s a little tricky to learn. I needed a lot of help. --- ### Great for streamlining communication - Overall rating: 5/5 - Reviewer: Krista L. - Verified reviewer: Yes - Industry: Cosmetics - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered It’s been good. I’m sending weekly-ish broadcasts to my customer base and have gotten some engagement with several. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros I like the training, ease of use, and reasonable cost. #### Cons Just the learning curve of technology. I’ve been able to find answers to all of my questions, however. --- ### Amazing service - Overall rating: 5/5 - Reviewer: Carina R. - Verified reviewer: Yes - Industry: Cosmetics - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. So far its been great , my customers get my messages quickly #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros My messages go out quickly to my customers. I get notifications when my custkmers respond . #### Cons I cant find how to pay my bill. Its extremely difficult and confusing . --- ### a Business must have - Overall rating: 5/5 - Reviewer: Michelle S. - Verified reviewer: Yes - Industry: Retail - Company size: Self-Employed - Product usage: Used monthly for less than 2 years - Reviewed: January 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Love the ability to add tags and reach certain audiences #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the ability to reach my team member and customers #### Cons just learning the system at first but once I got the hang of it, its a dream --- ### Project Broadcast - Overall rating: 5/5 - Reviewer: Hannah M. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The scheduled campaign was super nice! I am using project broadcast for my business and I’m able to check back in with people easier by scheduling messages #### Cons It doesn’t open the chats the way I expected --- ### New user review - Overall rating: 5/5 - Reviewer: Amber R. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: January 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. GREAT so far, loving the new option to email! Thanks for adding that in #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros takes care of un-subscribe automatically #### Cons sometimes misses a person that has un-subscribed - not sure if there is a window that it takes for someone to be fully un-subscribed from the system. If so, would love to know how long that process takes if not immediate. ## More reviews [Next reviews](https://www.softwareadvice.com/sms-marketing/project-broadcast-profile/reviews/?page=2) --- Project Broadcast Reviews, Pros and Cons - 2026 Software Advice