About Sakari

Sakari is a cloud-based solution designed to help businesses manage processes for sending and receiving text messages to increase sales opportunities. Key features include contact management, mass texting, scheduled messaging and automated responses. Teams using Sakari can send personalized text messages to streamline conversations with clients in real-time. Using custom templates, enterprises can share discounts and marketing offers with new and existing customers. Additionally, the solution provides a dedicated phone number to facilitate communication across stakeholders. Sakari's API interface enables integration with various third-party platforms including Hubspot, Aircall, Slack, Intercom, Salesforce and more. Mobile applications for Android and iOS dev...

Sakari Pricing

Pay & Go: $0.04 per message. Starter - up to 500 messages: $16/month Growth - up to 1000 messages: $30/month Business - up to 3125 messages: $90/month Team - up to 6250 messages: $170/month Gold - up to 12500 messages: $330/month For more than 12500 messages/month, contact Sakari for pricing.

Starting price: 

$16.00 per month

Free trial: 

Available

Free version: 

Available

Sakari conversations screenshot
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Sakari Reviews

Overall Rating

4.58

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Showing 1 - 5 of 97 reviews

User Profile

Richard

Verified reviewer

Company size: 2-10 employees

Industry: Marketing and Advertising

Time used: Less than 12 months

Review Source: Capterra

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

August 2019

Great SMS Software

Excellent, the service has been great. The product works as described, the integrations are great, the iphone app to reply to messages has been useful. Integration is easy. The support team are quick to respond. Overall great experience.

Pros

Easy to use and integrate with our clients marketing automation software Hubspot

Cons

Price - it was a little more expensive than the competition, but we're only talking a few dollars a month and the functionality adds up for the cost anyway.

Reasons for choosing Sakari

Better integration

Reasons for switching to Sakari

Better integration with our clients marketing automation software. We were looking for software and finally found Sakari

William

Company size: 2-10 employees

Industry: Non-Profit Organization Management

Time used: Less than 6 months

Review Source: Capterra

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

October 2019

Great SMS software that integrates with Hubspot and has its own web interface

We are solving two business problems. The first is mundane - we want to send SMS reminders to people who have signed up by email and are ignoring their email. Lots of people do this even if they intend to respond because people have lost control of their email! An SMS reminder 7 days after the initial email helps us prompt them to act. We lose less leads. The second is harder - we sell tickets to people who don't have email addresses and so we do the entire interaction by SMS. We use Sakari with Squarespace, Google Sheets, and Zapier to create our own custom ticketing system that is entirely SMS-based.

Pros

I like three things about Sakari a lot. First, the way it integrated seamlessly with Hubspot to show all my Hubspot contacts in Sakari, let me see proper SMS coversation history in Hubspot, and allow me to include SMS messages in Hubspot workflows. It's added SMS to Hubspot in about 30 seconds with almost no config. Secondly, the way it has a web interface for sending and receiving text messages. Before this we had individual team members on their own phones. Now we have one interface the whole team uses. It just makes it so easy to handle conversations with our users. Finally, we've set it up to alert us by email whenever there is a new message - and even better, we can reply to the text message direct from our email without having to open the web interface. Oh and the customer support is amazingly responsive. They use Intercom so it's easy and rapid. And they are helpful and nice :)

Cons

The design and usability of the web interface is still a bit clunky. It doesn't seem to remember the sort order or column selections which is a pain. The mobile app keeps logging itself out and is therefore not very useful. I'm a little anxious that there is no two factor authentication on login. Everything else we use has 2FA.

Reasons for choosing Sakari

Hubspot integration is the only thing I cared out! Sakari looked cheaper and had a GREAT Sakari vs Salesmsg page that totally sold me....

Kevin

Company size: 11-50 employees

Industry: Airlines/Aviation

Time used: Less than 6 months

Review Source: Capterra

EASE OF USE

3

FUNCTIONALITY

3

October 2019

needs some work

Pros

I like the slack and hubspot integrations

Cons

does not work well for scaled teams - hard to see all current transcripts laid out with an easy way to respond (I have to open each message, read it, then go back and click reply) - need ability to assign owners

Blair

Company size: 11-50 employees

Industry: Professional Training & Coaching

Time used: Less than 6 months

Review Source: Capterra

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

January 2020

Easiest HubSpot Integration

Overall, Sakari has improved our email delivery and open rate among our existing clients by preventing inbox clutter, it has improved our client participation as they are more likely to participate in real time, and it's saved team time by simplifying our texting processes and reminder schedules.

Pros

This is the only software I have found on the marketplace that seamlessly integrates with our CRM. Other texting softwares require 2 separate hosts, along with a lot of copy and pasting that makes it very difficult to track and check your work. Sakari is easy to use, easy to interface with our clients, and their customer support and advice is very transparent and easy to work with. It has saved a lot of our personal time.

Cons

We've had a few minor developer issues, but we had those issues with other texting services and Sakari's customer service was a) much more helpful b) much more transparent and c) responded much faster than previous companies we worked with. The rate of send is a bit slow with a large list, but at the same time,

Reasons for switching to Sakari

Sakari integrates directly with our CRM and doesn't require a complicated web of webhooks and links, making revising and proofing our messages easy and scheduling the right thing at the right time less of an issue.

User Profile

Nicolas

Verified reviewer

Company size: 11-50 employees

Industry: Transportation/Trucking/Railroad

Time used: Less than 6 months

Review Source: Capterra

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

October 2019

Sakari - an easy to use SMS portal for mass automation

Pros

Sakari offers a wide range of telephone numbers alongside a robust assortment of options on customization. Charges for each SMS sent were cheaper when compared to other alternatives I had investigated. The usage was very straight forward with many opportunities to be sure of minimal issues for content delivery. The goal they set was to be extremely user-friendly, they delivered. The support team from Sakari was super friendly and concerned to solve any issues. The support team approached with a genuine interest in the project and attention to detail where I needed it.

Cons

I have no complaints about the software and the access it provides.

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