About Sakari

Sakari is a cloud-based solution designed to help businesses manage processes for sending and receiving text messages to increase sales opportunities. Key features include contact management, mass texting, scheduled messaging and automated responses. 

Teams using Sakari can send personalized text messages to streamline conversations with clients in real-time. Using custom templates, enterprises can share discounts and marketing offers with new and existing customers. Additionally, the solution provides a dedicated phone number to facilitate communication across stakeholders. 

Sakari's API interface enables integration with various third-party platforms including Hubspot, Aircall, Slack, Intercom, Salesforce and more. Mobile applica...


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Supported Operating System(s):

Web browser (OS agnostic)

93 Reviews of Sakari

Average User Ratings

Overall

4.61 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(61)

61

4 stars

(28)

28

3 stars

(4)

4

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 93 results

August 2019

Steve from Focus on the Family

Verified Reviewer

Company Size: 501-1,000 employees

Industry: Non-Profit Organization Management

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2019

Super simple to use and great support if you happen to need it

Our initial reason for buying a Sakari subscription was for a specific campaign sending customized messages to hundreds of users over the course of 30 days. Now we've used it for a variety of other projects as well, including surveys and engagement of all types. It's pretty amazing how easy it is to interact with hundreds (or probably hundreds of thousands, if we had that many) of users in the app as you text back and forth with your customers.

Pros

I loved the clear interface and the way it guided me through building campaigns. I had never used a text messaging/push software tool before, so I was surprised at how the software held my hand at each step and made it clear what was going on. The reliability was excellent as well--all my campaigns and messages have been delivered flawlessly during the six months that I've used it. Other users in my organization have been able to use it as well, without any help from me. A few of our teams are pretty old-school, so the fact that our people were able to use it without needing my guidance is a testament to Sakari's simple and logical menus, buttons, and overall structure. The built-in help docs are a blessing as well.

Cons

We had a specific use case that wasn't really supported by Sakari, but then again it's not supported in any SMS tool I tried. The good news is that the Sakari support team did some magic to help me create a manual workaround that allowed us to send our campaigns exactly as intended. Super helpful! Guess that wasn't really a dislike--sorry :(

Reasons for Choosing Sakari

We chose Sakari over all these other alternatives because the pricing was extremely straightforward, the usability was top-notch, and I really appreciated the pre-sales support I got in the little chat box right on the homepage before I even signed up. They answered a ton of questions with obvious expertise--I wasn't stuck in some queue waiting for a generic bot that didn't know anything. I didn't yet know it when I signed up, but my choice was validated by the amazing support I received for my specific custom campaign.

September 2019

Teresa from A-1 Freeman moving group

Verified Reviewer

Company Size: 51-200 employees

Industry: Transportation/Trucking/Railroad

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2019

Sakari makes it easy and efficient

They really listened to what we needed and how we wanted to use Sakari. Then worked to achieve our goals. Onboarding was a breeze. Whenever we encountered a problem, we would contact for support and they were so quick to respond.

Pros

The software has been so easy and user-friendly to use and implement.

Cons

I have not found anything that I do not like about the Sakari software

Reasons for Choosing Sakari

Representative at Sakari made the difference. He took the time to listen and answer our questions and evaluate how is product could integrate into our system and do what we needed it to do. They had the best price and best service compared to anyone out there.

October 2019

Kevin from BlackBird

Verified Reviewer

Company Size: 11-50 employees

Industry: Airlines/Aviation

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

3.0

Functionality

3.0

October 2019

needs some work

Pros

I like the slack and hubspot integrations

Cons

does not work well for scaled teams - hard to see all current transcripts laid out with an easy way to respond (I have to open each message, read it, then go back and click reply) - need ability to assign owners

February 2020

Tom from Parkbench

Verified Reviewer

Company Size: 11-50 employees

Industry: Marketing and Advertising

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

3.0

February 2020

Great SMS service for Sales and CS teams

Great solution for an over the phone sales and service team. The set up and support team have been amazing and were extremely helpful with picking the correct plan for us.

Pros

Very easy to use and set up. Simple as going to the Contact page and clicking "Send SMS" Great integration with Aircall and Hubspot

Cons

Wish the dashboard to view all of my conversations was accessible from Hubspot

Reasons for Choosing Sakari

Quicker to respond to my inquiry and better service

October 2019

Ryan from My Vaccine Lawyer

Verified Reviewer

Company Size: 11-50 employees

Industry: Legal Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

October 2019

Great for small marketing teams/departments

The transition from SimpleTexting to Sakari has been smooth. I still cannot get over how great the support was during the switch. Working at a company that lives and dies by customer service, we greatly appreciate the support we received from Sakari. Keep it going!

Pros

We've integrated Sakari with our HubSpot dashboard so we can give clients another easy option to communicate with us during the day. It's a seamless feature within each client's file that's easy to use and manage with each of our hundreds of clients.

Cons

Not a big complaint, but an aesthetic one. When email notifications hit the inbox after an incoming text, the sender and subject line look a bit spammy and sometimes I overlook them at first when they get caught up with the rest of my inbox. Im sure it's an easy fix though!