About Sakari

Sakari is a cloud-based solution designed to help businesses manage processes for sending and receiving text messages to increase sales opportunities. Key features include contact management, mass texting, scheduled messaging and automated responses.

Teams using Sakari can send personalized text messages to streamline conversations with clients in real-time. Using custom templates, enterprises can share discounts and marketing offers with new and existing customers. Additionally, the solution provides a dedicated phone number to facilitate communication across stakeholders.

Sakari's API interface enables integration with various third-party platforms including Hubspot, Aircall, Slack, Intercom, Salesforce and more. Mobi...


Read More

Supported Operating System(s):

Web browser (OS agnostic)

94 Reviews of Sakari

Average User Ratings

Overall

4.62 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(62)

62

4 stars

(28)

28

3 stars

(4)

4

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 94 results

August 2019

User Profile Picture

Steve from Focus on the Family

Verified Reviewer

Company Size: 501-1,000 employees

Industry: Non-Profit Organization Management

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2019

Super simple to use and great support if you happen to need it

Our initial reason for buying a Sakari subscription was for a specific campaign sending customized messages to hundreds of users over the course of 30 days. Now we've used it for a variety of other projects as well, including surveys and engagement of all types. It's pretty amazing how easy it is to interact with hundreds (or probably hundreds of thousands, if we had that many) of users in the app as you text back and forth with your customers.

Pros

I loved the clear interface and the way it guided me through building campaigns. I had never used a text messaging/push software tool before, so I was surprised at how the software held my hand at each step and made it clear what was going on. The reliability was excellent as well--all my campaigns and messages have been delivered flawlessly during the six months that I've used it. Other users in my organization have been able to use it as well, without any help from me. A few of our teams are pretty old-school, so the fact that our people were able to use it without needing my guidance is a testament to Sakari's simple and logical menus, buttons, and overall structure. The built-in help docs are a blessing as well.

Cons

We had a specific use case that wasn't really supported by Sakari, but then again it's not supported in any SMS tool I tried. The good news is that the Sakari support team did some magic to help me create a manual workaround that allowed us to send our campaigns exactly as intended. Super helpful! Guess that wasn't really a dislike--sorry :(

Reasons for Choosing Sakari

We chose Sakari over all these other alternatives because the pricing was extremely straightforward, the usability was top-notch, and I really appreciated the pre-sales support I got in the little chat box right on the homepage before I even signed up. They answered a ton of questions with obvious expertise--I wasn't stuck in some queue waiting for a generic bot that didn't know anything. I didn't yet know it when I signed up, but my choice was validated by the amazing support I received for my specific custom campaign.

October 2019

William from Local Welcome

Company Size: 2-10 employees

Industry: Non-Profit Organization Management

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2019

Great SMS software that integrates with Hubspot and has its own web interface

We are solving two business problems. The first is mundane - we want to send SMS reminders to people who have signed up by email and are ignoring their email. Lots of people do this even if they intend to respond because people have lost control of their email! An SMS reminder 7 days after the initial email helps us prompt them to act. We lose less leads. The second is harder - we sell tickets to people who don't have email addresses and so we do the entire interaction by SMS. We use Sakari with Squarespace, Google Sheets, and Zapier to create our own custom ticketing system that is entirely SMS-based.

Pros

I like three things about Sakari a lot. First, the way it integrated seamlessly with Hubspot to show all my Hubspot contacts in Sakari, let me see proper SMS coversation history in Hubspot, and allow me to include SMS messages in Hubspot workflows. It's added SMS to Hubspot in about 30 seconds with almost no config. Secondly, the way it has a web interface for sending and receiving text messages. Before this we had individual team members on their own phones. Now we have one interface the whole team uses. It just makes it so easy to handle conversations with our users. Finally, we've set it up to alert us by email whenever there is a new message - and even better, we can reply to the text message direct from our email without having to open the web interface. Oh and the customer support is amazingly responsive. They use Intercom so it's easy and rapid. And they are helpful and nice :)

Cons

The design and usability of the web interface is still a bit clunky. It doesn't seem to remember the sort order or column selections which is a pain. The mobile app keeps logging itself out and is therefore not very useful. I'm a little anxious that there is no two factor authentication on login. Everything else we use has 2FA.

Reasons for Choosing Sakari

Hubspot integration is the only thing I cared out! Sakari looked cheaper and had a GREAT Sakari vs Salesmsg page that totally sold me....

October 2019

Kevin from BlackBird

Company Size: 11-50 employees

Industry: Airlines/Aviation

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

3.0

Functionality

3.0

October 2019

needs some work

Pros

I like the slack and hubspot integrations

Cons

does not work well for scaled teams - hard to see all current transcripts laid out with an easy way to respond (I have to open each message, read it, then go back and click reply) - need ability to assign owners

September 2019

Teresa from A-1 Freeman moving group

Company Size: 51-200 employees

Industry: Transportation/Trucking/Railroad

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2019

Sakari makes it easy and efficient

They really listened to what we needed and how we wanted to use Sakari. Then worked to achieve our goals. Onboarding was a breeze. Whenever we encountered a problem, we would contact for support and they were so quick to respond.

Pros

The software has been so easy and user-friendly to use and implement.

Cons

I have not found anything that I do not like about the Sakari software

Reasons for Choosing Sakari

Representative at Sakari made the difference. He took the time to listen and answer our questions and evaluate how is product could integrate into our system and do what we needed it to do. They had the best price and best service compared to anyone out there.

February 2020

Tom from Parkbench

Company Size: 11-50 employees

Industry: Marketing and Advertising

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

3.0

February 2020

Great SMS service for Sales and CS teams

Great solution for an over the phone sales and service team. The set up and support team have been amazing and were extremely helpful with picking the correct plan for us.

Pros

Very easy to use and set up. Simple as going to the Contact page and clicking "Send SMS" Great integration with Aircall and Hubspot

Cons

Wish the dashboard to view all of my conversations was accessible from Hubspot

Reasons for Choosing Sakari

Quicker to respond to my inquiry and better service

Reasons for Switching to Sakari

Dialpad's poor integration with Hubspot