It is a fantastic tool for our business where accuracy matters. Our ability to confirm booking details with our guests and partners in a clean and efficient matter is paramount to our success.

It gives us the ability to interact directly with our guests in a way that conveys information clearly, concisely and quickly.

The mobile app is useful somewhat unreliable

Awesome for the most part, just a few minor glitches.

Being able to contact clients, other of our locations and staff with one relatively simple platform.

Not a lot of after hours contact. With clients that are open 7 days a week, having someone available can really help with the client satisfaction of the service.

One of the worst experience I have had with a phone system switch and one that I want to get rid of as quickly as possible

The sell you convenience and ease. The. Tell you a package has a certain product your were wanting only to tell you it comes with it and now you have to pay $100 extra a month.

Terrible customer service. They lie to get you to join. The app works half the time. You can’t delete messages that are irrelevant.

Overall it has been a good experience. We use the product daily and since implementing it, we have only had one day where it was malfunctioning and they rectified the issue the same day, so it didn't have a major impact. Anyone looking for a text platform that provides a wide variety of functionality for a relatively low cost should be checking out Text Request.

An affordable alternative to many other text platforms, Text Request is bursting with features and options. While our company may not use many of them (as we just don't have a need yet), for the price, it was a no-brainer to choose them over other options. It was easy to implement and the support was there to get it done and get it done efficiently.

The interface for some of the features can be somewhat cumbersome at times, however, it is also still pretty easy to figure out.

1) The ability to text from my business' land line 2) All the features: Mass texting, Keywords, SMS Chat, Form fields, Templates 3) Proactive communication from Text Request's team

No complaints at all. I think everything has been great.

We send probably 35,000 SMS per month, Text Request makes it very easy for my team--all facets of my business flows through Text Request. The mobile app is just like the desktop app. My team is very attached to Text Request

Easy to use, always reliable, very capable system

I can't think of any cons but need 40 characters to submit

It offers nearly all the same functionality as all other options we have tried and it is at a fraction of the cost.

I cannot see what webpage the customer decides to initiate text request from. This would help us locate where the customer is on the website to best serve them.

Overall it fills our needs and we continue to find new ways and options to use this app. It's become out preferred way to communicate with clients. It also helps that most people prefer text over phone calls or emails.

I like the template option the best! We save templates to send out appointment confirmations. Cuts down on time!

If you are searching for a name that you have already saved in the address book it sometimes will not find it. Search is best with the phone number.

This was a gem to set up and implement and get support if there are issues. They go over and above.

transitioning from ZipWhip was painless. they were very helpful!

We would like to have more control over the layout

IT VERY FAST AND EFFECT. IT IS EASY TO NAVIGATE.

THE FAST NOTOFICATIONS RESPONSE. IT MAKES GETTING BACK TO PATIENTS FASTER.

THAT THERE IS NO SPANISH TRANSLATION. WE HAVE A HUGE SPANISH PATIENT SELCTION.

Our overall experience with Text Request has been great. One of the other vendors we work with recommended them at a time that I was researching review generation companies that also offered texting platforms. Text Request was a fraction of the cost and while they aren't a review generation company per say, you can EASILY set up a template to text clients asking them to write a review and you can even include a link so they are taken directly to your review website of choice.

Our independent insurance agency absolutely LOVES Text Request. Our clients will often ask if they can text us or if we can text them and prior to Text Request, we didn't have an option to do so other than giving out our personal cell numbers. In our line of work, we often need photos of a client's car or home and I love that Text Request allows clients to send these photos to us so easily. I also love that our agents can use Text Request right from their computer and don't need to be checking a cell phone constantly. It is very user friendly and was easy for our agents to learn how to use.

I don't have anything negative to say about the desktop version of the software and I think it's extremely user friendly. The mobile app is a little clunky, but for the most part we use the desktop version and don't have to use the mobile app, so this concern doesn't come up often.

When our VP of IT left suddenly, I had to use context clues to figure out what she was working on, one of which was ZipWhip transition, which I did not know was expiring in less than a month! The TextRequest team hauled and hustled to get the ZipWhip transition done in less than a month and I am grateful! TextRequest has been working consistently, which is also something I am grateful for!

Clear sensible design run by a team that cares about a good product and is not trying to exploit me.

We had to fight to the death with bad SMS providers to release the old SMS phone numbers. I felt like I entered battle with a pool noodle, and I was at the mercy of the bad SMS providers. A tool to help force phone number release would have saved time.

It is so easy to text multiple people with both pictures and texts. One big problem text request solved for us is that we never knew if someone else was responding to the same person. Now we have the ability to see who is typing a message to who, so that we do not double up on efforts.

It was time for our organization to move out of google voice into a more professional text message management system. We were looking to offer easier ways for our staff to communicate with clients, donors, and the public, as well as easily arrange and monitor group texts. The transition was seamless, and we have really enjoyed the ease of use, personal touches, and ways each user can interact with our text number. It is also a huge pro to have our text line be the same phone number as our phone number. It is wonderful to have text support just a text away, many of our questions have been answered within an hour of texting their text support line.

The only thing I wish we would have known about using a texting platform (which would be true for other texting platforms) is that carriers have several opt-out words, many of which we use when a client cancels an appointment. We now have to figure out alternate words so that they do not accidentally opt out of all text messages.

So far, our experience with them has been great! Their customer service is top notch!

Text Request has a straight-forwarded, easy to use platform. The UI is very user friendly.

The only con was on bulk reporting. However, the Text Request team was able to assist us with any special reporting request.

We like the integration with Google Chrome and the mobile app!

we have been customers for a while we were forced into new pricing and increased cost.

Their customer service is very responsive and helpful. The program does what we need it to do with very little issue.

Being able to send "mass" texts by uploading an excel document makes the process very easy. The tracking is also great. Having the google plug-in and being able to click the number and text directly is very convenient. Overall it's a user-friendly program

I think the conversation view could be improved, it's somewhat easy to miss replies since they are all marked resolved automatically.

The onboarding and migration from Zip Whip was completely seamless. It was so easy. Customer service is great. The software itself is straight forward and easy to navigate.

That it is easy to use. I LOVE the Chrome extension. That is so very helpful when creating new contacts.

That there is not a desktop application nor a true mobile app.

Great, it has served our needs so far in just communicating back and forth, we are about to go to the next level and be proactive with list of customers so we may need to follow back with another review in 6 months.

I like that we were able to implement this software with our current website. The software is intuitive and didn't take a ton of how to videos on how to use it on day 1.

seems like multiple tags for the same customer is not easily accomplished

Mostly easy to use, occasionally the webpage will flash that there is a new message when there is not, or vice-versa

You cannot delete a previous contact if there was any messages involved, which is unfortunate. Pricing is a bit high compared to the competitors due to the fact that both incoming and outgoing messages are charged with Text Request plans.

Text Request has made our business more efficient and greatly improved the customer experience. We used to email all service reminders to our customers but they wouldn't read them half the time. This resulted in us being unable to service properties because gates were locked or dogs were outside when our technicians arrived. Our customers actually read their texts, so this happens less often. Texting is the preferred method of communication for 99% of all of our customers.

There are a number of features that set Text Request apart from other providers. 1. Two way texting communication is critical. Some less expensive providers only allow for outbound messages. 2. Text Request uses our main office number allowing our customers to call or text us at one number. 3. The inbox view of all our text conversations makes it easy for the team to manage all of the communications with our customers 4. The customer service from Text Request is responsive and helpful.

We have 8 dashboards that all message the same group of customers. That means that everytime we sign up a new customer, we have to ad them as a contact 8 times. We really wish we could all share the same contact list.

Beyond the texting/communication and marketing capabilities (which are great), the customer service and support by the Text Request team is unmatched!

With any technology you wish there would be certain features available. However, that is usually a very unique case and overall does not effect the benefits of text request.

So easy it is to use! Since we use text request in the office as an additional form of communication with our clients, I love that you can send attachments and save message templates, for example.. I send out notices to clients and follow a certain format, I can save a basic format and edit it to personally fir the client/situation I'm reaching out to which saves time! I also love that we can download the time stamped message and attach it to the client file, Documentation is so easy with text request!

At first, I had a hard time setting up my account/account layout. Luckily- you can edit it to look pretty much how you want!

The clients we serve are typically from 15 to 30 years of age. Texting seems to be their preferred method of communication. We also text volunteers occasionally. Text Request is very user-friendly; integrated well with our phone system; offers the ability to group text which is helpful when we need to send short messages to our volunteers; has intermediate steps for group texting which protect the privacy of those in the group texts; HIPAA compliant; very reliable. I cannot speak to the cost because I am not privy to that information.

The thing I like least is the arrow that pops up automatically on the main page of a client's file when we are entering or hovering near the phone number field; it obstructs my view.

This gets the job done although I will say I have had other programs that worked a WHOLE lot better for less money. There is not a lot of room to make this program work for the customer.

It works. To be honest, this is not my favorite program.

This program is designed for bigger corps which is fine but they refuse to let you customize this program the way you need it to work more efficiently for the client. Not every business has an extensive staff.