About TextUs

TextUs is an internal communications solution designed to help businesses manage contacts, conversations, SMS marketing campaigns and more on a centralized platform. Administrators can gain insights into messaging settings, configure access permissions for team members and use white-labeling capabilities to establish brand identity with across the enterprise.

TextUs allows organizations to sort conversations based on open, unanswered or closed status, dictate text messages and track response rates, unsubscribes and other metrics. Professionals can schedule SMS campaigns and use the search functionality to retrieve contacts based on business name or tags. Additionally, recruiting teams can schedule interviews and follow-up with candidates via text messages.


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Supported Operating System(s):

Web browser (OS agnostic)

98 Reviews of TextUs

Average User Ratings

Overall

4.81 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(86)

86

4 stars

(8)

8

3 stars

(4)

4

2 stars

(1)

1

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 98 results

July 2018

Carol from Westaff

Verified Reviewer

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2018

Effective & easy product for recruiting in the staffing industry & Tech Support is ALWAYS helpful

Pros

The text blasts - Accessing so many people at 1 time. Customer Service - They are always available really quickly through a chat feature and guide me on how to fix an issue OR answer a simple question. They're also really friendly. Features - scheduling texts for the future, personalizing messages in blasts to include first name of contact, analytics to review it's effectiveness. Just awesome.

Cons

I can't write more than 140 characters in a text blast and the personalized first name feature takes up 22 of those characters. Sending too many blasts in 1 day or at a time delays our messages from being received immediately, but that may have to do more with the cell phone providers than textus.

December 2020

Braxton from Tusk Enterprises

Company Size: 51-200 employees

Industry: Staffing and Recruiting

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2020

Game Changer

Identifying text-able numbers and engaging with candidates in their preferred method has increased our candidate satisfaction and retention. The ease of the platform's use has also made training efficient with tutorials and examples abundant for end-users to educate themselves on best practice, tips and tools to help them reach their sales goals.

Pros

The support team is, by far and away, one of the best I've encountered when developing our tech stack. They are always prompt and communicative, no matter which representative you get! We've been working with the new TextUs Next platform since January and could not be happier with our results. Our scalability and volume have never been greater and TextUs has been an integral part in facilitating more responsive, customer-centric communication. The ease of deployment for one or several users is just a quick support chat away. Could not be happier with the product and what is has done for our business.

Cons

The development of 'groups' could stand a bit more attention to facilitate an easier end-user experience. However, this is a VERY minute detail for a newer development of the platform. Like everything else with TextUs, it will only get better with time!

Reasons for Switching to TextUs

Ease of use, Bullhorn Integration, Cost.

October 2019

Shannon from Elwood Staffing

Company Size: 1,001-5,000 employees

Industry: Human Resources

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

1.0

Customer support

5.0

Functionality

1.0

October 2019

Do not change to Next Textus if currently using Textus

LOVED the standard Textus. Don't "upgrade" unless there are specific features you are looking for that Next Textus provides. For ease of use and multiple users, Next Textus doesn't come anywhere near the great experience we ALWAYS had with the standard Textus. It is far more time consuming now that they made it "individualized".. I wish they had the option to go back, whereas with my company that is the decision they made, but would be great if it weren't "all or nothing". I think it's great if you are an individual user having individual conversations that only you are reading and answering, but if you are in an environment where everyone in the office can and does answer incoming texts (for better response time and customer service), it is simply frustrating now.

Pros

I loved Textus because it was so user friendly and everyone in my office could jump in and see each conversation and make sure that we were giving the correct information. Also, the customer service has always been fantastic. Even after making the switch to Next Textus, customer service has really been fantastic (thankfully, that didn't change)

Cons

They took something that was sooooo user friendly and easy and made it far too time consuming and with virtually zero ease of use. I can see if they were trying to make conversations more private, but now half of my office doesn't know what anyone else is doing unless they change their parameters to open and if someone responds, you have to know where to look and it doesn't update and kicks you off the mobile app, that never had issues (that we knew of)

Reasons for Switching to TextUs

I am not sure.. Made at a corporate level.

November 2020

Donna from Integrity Placement Group

Company Size: 11-50 employees

Industry: Human Resources

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

3.0

November 2020

Text Us versus Text Us Next

The old Text Us was very user friendly and laid out in a much easier format that just worked for our company. This new TextUs Next has stopped more than half of our employees from using the app as it really is difficult to use. We would love to go back to the original format .

Pros

The ease of setting up and sending out campaigns. This process in now streamlined and very easy to do.

Cons

I do not like how many steps it takes to accomplish looking for a text thread with a contact and how many steps to see if this contact has already been put in the system. I also do not like not knowing if I have messages to read without many steps again.

April 2020

Bienvenido from In-Home Supportive Services - San Mateo County Health

Company Size: 51-200 employees

Industry: Hospital & Health Care

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

April 2020

TextUs is incredibly simple yet useful

Overall, TextUs is perfect for the users looking for a software that is less complicated yet useful functionalities. It is simply useful simple software!

Pros

If you are looking for a texting software that you can easily use and manipulate then TextUs is the answer. TextUs is incredibly simple yet very useful because you don't need any high-end device to install this software. This software is best for sending messages with less complexity. Just type your message and click send on the tip of your fingernails. This is the kind of software that has simple texting capabilities that will satisfy your daily communication needs that also let you open multiple screens on the gadget that you are using.

Cons

I know that this software is designed for simplicity so I don't think it has weaknesses. I love using this simple texting software. As long as I can send and receive a message instantly then I think I'm fine with it. Also, this kind of software consumes less bandwidth and so this is a perfect software for all users.