About TextUs

TextUs is an internal communications solution designed to help businesses manage contacts, conversations, SMS marketing campaigns and more on a centralized platform. Administrators can gain insights into messaging settings, configure access permissions for team members and use white-labeling capabilities to establish brand identity with teams across the enterprise.

TextUs allows organizations to sort conversations based on open, unanswered or closed status, dictate text messages and track response rates, unsubscribes and other metrics. Professionals can schedule SMS campaigns and use the search functionality to retrieve contacts based on business name or tags. Additionally, recruiting teams can schedule interviews and follow-up with candidates ...


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Supported Operating System(s):

Web browser (OS agnostic)

104 Reviews of TextUs

Average User Ratings

Overall

4.79 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(88)

88

4 stars

(11)

11

3 stars

(4)

4

2 stars

(1)

1

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 104 results

July 2018

User Profile Picture

Carol from Westaff

Verified Reviewer

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2018

Effective & easy product for recruiting in the staffing industry & Tech Support is ALWAYS helpful

Pros

The text blasts - Accessing so many people at 1 time. Customer Service - They are always available really quickly through a chat feature and guide me on how to fix an issue OR answer a simple question. They're also really friendly. Features - scheduling texts for the future, personalizing messages in blasts to include first name of contact, analytics to review it's effectiveness. Just awesome.

Cons

I can't write more than 140 characters in a text blast and the personalized first name feature takes up 22 of those characters. Sending too many blasts in 1 day or at a time delays our messages from being received immediately, but that may have to do more with the cell phone providers than textus.

February 2019

User Profile Picture

Michelle from Leaderstat

Verified Reviewer

Company Size: 51-200 employees

Industry: Hospital & Health Care

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2019

TextUs is a fabulous tool!

TextUs was able to quickly adapt to the way my teammates and I reach out to people, and mesh their system with our existing database. The customer service is top notch - responses are immediate to any concern, and generally they have a solution to problems within moments.

Pros

I love the convenience of being able to text using my computer keyboard and having that connect directly with our database. I don't have to waste time copying and pasting my communication notes - TextUs auto-populates my communication in database notes whenever I use it!

Cons

I'd love it if there were a way to combine individual texts into a single "conversation note" in my database.

October 2019

Shannon from Elwood Staffing

Company Size: 1,001-5,000 employees

Industry: Human Resources

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

1.0

Customer support

5.0

Functionality

1.0

October 2019

Do not change to Next Textus if currently using Textus

LOVED the standard Textus. Don't "upgrade" unless there are specific features you are looking for that Next Textus provides. For ease of use and multiple users, Next Textus doesn't come anywhere near the great experience we ALWAYS had with the standard Textus. It is far more time consuming now that they made it "individualized".. I wish they had the option to go back, whereas with my company that is the decision they made, but would be great if it weren't "all or nothing". I think it's great if you are an individual user having individual conversations that only you are reading and answering, but if you are in an environment where everyone in the office can and does answer incoming texts (for better response time and customer service), it is simply frustrating now.

Pros

I loved Textus because it was so user friendly and everyone in my office could jump in and see each conversation and make sure that we were giving the correct information. Also, the customer service has always been fantastic. Even after making the switch to Next Textus, customer service has really been fantastic (thankfully, that didn't change)

Cons

They took something that was sooooo user friendly and easy and made it far too time consuming and with virtually zero ease of use. I can see if they were trying to make conversations more private, but now half of my office doesn't know what anyone else is doing unless they change their parameters to open and if someone responds, you have to know where to look and it doesn't update and kicks you off the mobile app, that never had issues (that we knew of)

Reasons for Switching to TextUs

I am not sure.. Made at a corporate level.

August 2021

Kaylen from Fusion Healthcare Staffing

Company Size: 11-50 employees

Industry: Staffing and Recruiting

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

4.0

August 2021

Great Product, Great Service

Great!

Pros

TextUs is extremely user friendly. Their customer support is one of the best I have ever seen. I love that you can create templates. My job has a lot of similar responses coming from the people I text so it is super convenient to have the templates to save me time when needed.

Cons

They are constantly improving their product, which occasionally will create bugs and slow down loading times, but they are always aware and have a link that displays if there are any known system issues they are having and will update you on the status of the issues.

March 2019

Paula from United Staffing Solutions, Inc

Verified Reviewer

Company Size: 11-50 employees

Industry: Staffing and Recruiting

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

March 2019

My thoughts on TextUs

My experieince has been very good overall. Customer Support is excellent and I use TextUs every day

Pros

Easy way to reach the nurses I work with. So I can let them know about new contracts available. In todays world I find texting the best way to reach people, better then the phone or email in most cases.

Cons

Still not happy with the attchments they are to small to read and I have been unable to enlarge them and still read the content