--- title: "TextUs Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of TextUs. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if TextUs is a good fit for you!" source_url: "https://www.softwareadvice.com/sms-marketing/textus-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [SMS Marketing Software](https://www.softwareadvice.com/sms-marketing/) / [TextUs](https://www.softwareadvice.com/sms-marketing/textus-profile/) / TextUs Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/sms-marketing/textus-profile/) Reviews [Alternatives](https://www.softwareadvice.com/sms-marketing/textus-profile/alternatives/) # TextUs User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 126 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.7/5 - Value for money: 4.8/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 100 reviews (79%) - 4 stars: 17 reviews (13%) - 3 stars: 7 reviews (6%) - 2 stars: 2 reviews (2%) - 1 star: 0 reviews (0%) ### Most mentioned pros - More people relay on phones and texting, texting saves time and you get faster responses from people. - Getting messages on the computer is way easier than on mobile for keeping track of customers requests. - This is very important because sometimes people prefer to be contacted via text rather than a call for whatever reason and this allows us to do so. ### Most mentioned cons - Can be occasionally buggy and slow at times managing contacts is somewhat of a pain and recent updates felt less than optimal. - TextUs is a separate text only line and a lot content recipients view the messages as spam. - I wish that it was easier to add contacts, sometimes TextUs wouldn't let me transfer all my contacts. ## TextUs customer reviews Showing reviews 1-25 of 126 (page 1). ### Hard to remember what what I did before TextUs! The efficiency is incredibly time saving! - Overall rating: 5/5 - Reviewer: Erin W. - Verified reviewer: Yes - Industry: Staffing and Recruiting - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Get responses and get them quickly! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It saves me time, frustration and so much more! #### Cons That I cannot attached documents to it, that would be even MORE fabulous but at least now I can receive documents which has been so wonderful! --- ### TextUs is a fabulous tool! - Overall rating: 5/5 - Reviewer: Michelle K. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2019 - Review source details: This review was submitted organically. No incentive was offered TextUs was able to quickly adapt to the way my teammates and I reach out to people, and mesh their system with our existing database. The customer service is top notch - responses are immediate to any concern, and generally they have a solution to problems within moments. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the convenience of being able to text using my computer keyboard and having that connect directly with our database. I don't have to waste time copying and pasting my communication notes - TextUs auto-populates my communication in database notes whenever I use it! #### Cons I'd love it if there were a way to combine individual texts into a single "conversation note" in my database. --- ### Do not change to Next Textus if currently using Textus - Overall rating: 3/5 - Reviewer: Shannon F. - Verified reviewer: Yes - Industry: Human Resources - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. LOVED the standard Textus. Don't "upgrade" unless there are specific features you are looking for that Next Textus provides. For ease of use and multiple users, Next Textus doesn't come anywhere near the great experience we ALWAYS had with the standard Textus. It is far more time consuming now that they made it "individualized".. I wish they had the option to go back, whereas with my company that is the decision they made, but would be great if it weren't "all or nothing". I think it's great if you are an individual user having individual conversations that only you are reading and answering, but if you are in an environment where everyone in the office can and does answer incoming texts (for better response time and customer service), it is simply frustrating now. #### Ratings breakdown - Ease of use: 1/5 - Customer support: 5/5 - Functionality: 1/5 #### Pros I loved Textus because it was so user friendly and everyone in my office could jump in and see each conversation and make sure that we were giving the correct information. Also, the customer service has always been fantastic. Even after making the switch to Next Textus, customer service has really been fantastic (thankfully, that didn't change) #### Cons They took something that was sooooo user friendly and easy and made it far too time consuming and with virtually zero ease of use. I can see if they were trying to make conversations more private, but now half of my office doesn't know what anyone else is doing unless they change their parameters to open and if someone responds, you have to know where to look and it doesn't update and kicks you off the mobile app, that never had issues (that we knew of) #### Reasons for switching to TextUs I am not sure.. Made at a corporate level. --- ### It's like having a cell phone on your workstation! - Overall rating: 5/5 - Reviewer: James G. - Verified reviewer: Yes - Industry: Accounting - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2017 - Review source details: This review was submitted organically. No incentive was offered Mass communication and 1 on 1 communication are a breeze to manage with this software. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Communicating with numerous clients across a large variety of industries can be challenging enough on it's own. Texting has become a preferred method of contact for busy people and using the TextUs app makes it very efficient on our end. Also, you can use this on a PC, Mac, smartphone on the go - all are seamless and allow us to communicate with current and potential clients on the fly. --- ### One App for Texting - Overall rating: 4/5 - Reviewer: Pie O. - Verified reviewer: Yes - Industry: Outsourcing/ Offshoring - Company size: 201-500 employees - Product usage: Used weekly for less than 12 months - Reviewed: January 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros the capability to mass SMS candidates, employees, and other groups with invites to visit our offices and chat with a recruiter in person as well as messages thanking them for their online applications. #### Cons It's the amount of Text Messages you can send per day. I hope they get to increase it and make it an exception. --- ### I love TextUs! - Overall rating: 5/5 - Reviewer: Jessica W. - Verified reviewer: Yes - Industry: Staffing and Recruiting - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2018 - Review source details: This review was submitted organically. No incentive was offered They are very easy to work with and quick to respond to any questions or errors that may occur. Great experience overall! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Efficiency it allows when trying to communicate quickly. Very user friendly! #### Cons Nothing comes to mind! I use this app every single day to communicate with my colleages. --- ### It has been such a helpful tool in the recruiting business. - Overall rating: 5/5 - Reviewer: Lisa G. - Verified reviewer: Yes - Company size: 501-1000 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the simplicity of the program. I love that I can send out "Mass" texts to my employees and that I can create templates for future texts to be sent out automatically. #### Cons I wish the import of contacts feature was a little more user friendly. And when you finally get this feature to work, sometimes all your contacts won't transfer over. --- ### TextUs makes discreet communication and documentation of said communication very simple! - Overall rating: 5/5 - Reviewer: Walter G. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like the integration with my company's database software. This eliminates extra steps to document my communication over time. Whether I'm interacting with an individual or a massive group, TextUs lets me personalize every message. #### Cons When TextUs searches a page for phone numbers, I want to be able to sort that contact list by first or last name. I want to be able to sort my contact list by first or last name as well. --- ### Amazing product! - Overall rating: 5/5 - Reviewer: Jennifer S. - Verified reviewer: Yes - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2017 - Review source details: This review was submitted organically. No incentive was offered Better candidate response and communication. Full visibility company-wide of incoming and outgoing texts. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very easy to use! It integrates with our ATS, Bullhorn, so all inbound and outbound texts are recorded in the notes for each candidate we contact. Amazing response rate, within the first month of use, our average response rate was over 60% company-wide with some of our top users seeing over an 80% response rate from candidates! --- ### TextUS is very helpful to reach the candidates directly. - Overall rating: 5/5 - Reviewer: Nilesh J. - Verified reviewer: Yes - Company size: 1001-5000 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros TextUS is very helpful to reach the candidates directly, we can get candidates reply quickly either its a Yes or No. TextUS allow us to write long text as well. Very useful product specially for recruiters. #### Cons I do not think anything wrong/dislike thing in TextUS. Its a great tool for us to reach candidates quickly. --- ### Good App to use - Overall rating: 4/5 - Reviewer: Quantieshia B. - Verified reviewer: Yes - Industry: Entertainment - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, it was a good experience when I needed a quick number to use when connecting with people I didn't know. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that I had the same texting and calling capabilities as I do with my regular phone. #### Cons I didn't like that I couldn't send long form video or that sometimes on wifi, I couldn't get great reception. --- ### Game Changer - Overall rating: 5/5 - Reviewer: Braxton A. - Verified reviewer: Yes - Industry: Staffing and Recruiting - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2020 - Review source details: This review was submitted organically. No incentive was offered Identifying text-able numbers and engaging with candidates in their preferred method has increased our candidate satisfaction and retention. The ease of the platform's use has also made training efficient with tutorials and examples abundant for end-users to educate themselves on best practice, tips and tools to help them reach their sales goals. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The support team is, by far and away, one of the best I've encountered when developing our tech stack. They are always prompt and communicative, no matter which representative you get! We've been working with the new TextUs Next platform since January and could not be happier with our results. Our scalability and volume have never been greater and TextUs has been an integral part in facilitating more responsive, customer-centric communication. The ease of deployment for one or several users is just a quick support chat away. Could not be happier with the product and what is has done for our business. #### Cons The development of 'groups' could stand a bit more attention to facilitate an easier end-user experience. However, this is a VERY minute detail for a newer development of the platform. Like everything else with TextUs, it will only get better with time! #### Reasons for switching to TextUs Ease of use, Bullhorn Integration, Cost. --- ### TextUs is incredibly simple yet useful - Overall rating: 5/5 - Reviewer: Bienvenido G. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, TextUs is perfect for the users looking for a software that is less complicated yet useful functionalities. It is simply useful simple software! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros If you are looking for a texting software that you can easily use and manipulate then TextUs is the answer. TextUs is incredibly simple yet very useful because you don't need any high-end device to install this software. This software is best for sending messages with less complexity. Just type your message and click send on the tip of your fingernails. This is the kind of software that has simple texting capabilities that will satisfy your daily communication needs that also let you open multiple screens on the gadget that you are using. #### Cons I know that this software is designed for simplicity so I don't think it has weaknesses. I love using this simple texting software. As long as I can send and receive a message instantly then I think I'm fine with it. Also, this kind of software consumes less bandwidth and so this is a perfect software for all users. --- ### Best software for text messages - Overall rating: 5/5 - Reviewer: Kumutha V. - Verified reviewer: Yes - Industry: Staffing and Recruiting - Company size: 1001-5000 employees - Product usage: Used weekly for less than 12 months - Reviewed: December 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Almost 6 months using this software for sending mass message #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Here we have options like sending mass message and temples are there to send a amazing message through this software #### Cons Least means I don't have anything here. Overall it's really amazing and I would like to recommend this to everyone --- ### Great Product, Great Service - Overall rating: 5/5 - Reviewer: Kaylen C. - Verified reviewer: Yes - Industry: Staffing and Recruiting - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great! #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros TextUs is extremely user friendly. Their customer support is one of the best I have ever seen. I love that you can create templates. My job has a lot of similar responses coming from the people I text so it is super convenient to have the templates to save me time when needed. #### Cons They are constantly improving their product, which occasionally will create bugs and slow down loading times, but they are always aware and have a link that displays if there are any known system issues they are having and will update you on the status of the issues. --- ### Love it - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Staffing and Recruiting - Company size: 501-1000 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. overall its good.Specially in my line of work which is recruitment, it plays a major role. it helps to get basic update over text as compare to call again and again to the candidate. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros Its best part is to quick add the number and share any template in a go. also had a good feature to schedule a message which i personally like. #### Cons well is ok but sometime it glitchy and hangs for few second over android but its manageable as mostly it works fine. --- ### the best of the best - Overall rating: 5/5 - Reviewer: kassah k. - Verified reviewer: Yes - Industry: Publishing - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: August 2021 - Review source details: This review was submitted organically. No incentive was offered Easy to use and facilitates the process of communication and presentation of products to customers. It facilitates communication with the work team and the response rate is high #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Easy to use facilitates the process of communication and presentation of products to customers. It facilitates communication with the work team and the response rate is high #### Cons Nothing it's perfect .For us as a tourism company, we did not find a problem with this application, I think it is an example for companies like us #### Reasons for choosing TextUs It has better features and is suitable for large projects --- ### Effective and great Customer Service - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Staffing and Recruiting - Company size: 501-1000 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2018 - Review source details: This review was submitted organically. No incentive was offered Great experience. Anytime we had any issues a team was always there to help out as well. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use, great results, and very helpful staff all around. #### Cons The intigration for our software plateform was a little rough at first but all the kinks were worked out. --- ### I love TextUs! - Overall rating: 5/5 - Reviewer: Victoria J. - Verified reviewer: Yes - Industry: Human Resources - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: March 2019 - Review source details: This review was submitted organically. No incentive was offered Using Textus has made it a lot easier to communicate with our associates, especially younger generations that cherish texting rather than calling. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love that it is easy to use and opens up communication in a way that many other offices don't have access too. #### Cons My least favorite thing about textus is the app. It could use a little work to make it more functional. I frequently have to open textus in my phone's browser to do things I need to do because I can't do them on the app. --- ### Awesome Program - Overall rating: 5/5 - Reviewer: Kathy W. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2020 - Review source details: This review was submitted organically. No incentive was offered Excellent experience to do date. I am able to create distribution lists and send out messages very quickly. By quickly I meant in less than 5 minutes. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I am able to get group text out to many of our field employees quickly. #### Cons They just did a upgrade. I am still navigating through it. --- ### Great platform to text from - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Management Consulting - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 2/5 #### Pros Very easy to use, great way to talk through texting from my PC. #### Cons Finicky on getting text in a timely manner. didnt work well with group messages. --- ### Love the Bullhorn - TextUs Integration - Overall rating: 5/5 - Reviewer: Stacey D. - Verified reviewer: Yes - Industry: Staffing and Recruiting - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We love TextUs! Our recruiting start-up uses it to get ahold of candidates even faster. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the ease of use of Text-Us and the Bullhorn integration. As a recruiter, it is so easy to text candidates, and track all of our communication in our ATS - Applicant Tracking System. #### Cons I wish that the contacts automatically downloaded into TextUs from our ATS, but it still easy to use. Luckily - if you are in a contact account in Bullhorn - it will pull the name and number into TextUs and makes it easy enough to add. --- ### The product needs to be a little more customizable, especially in the organization of messages. - Overall rating: 4/5 - Reviewer: Maud G. - Verified reviewer: Yes - Industry: Financial Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Having the marketing tools I need in one place gives me great relief. Very functional for tracking customer relations at the point of sales and marketing. #### Cons Organizing incoming messages is very troublesome. --- ### Good for uploading lists but functionality is limited - Overall rating: 3/5 - Reviewer: Luke K. - Verified reviewer: Yes - Industry: Entertainment - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: August 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. This was okay for my first texting company but I think there are better options out there. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros TextUs was great on the initial set up. I was able to upload my contacts to create our lists. #### Cons When I went to renew, the cost was a substantial increase and I found different services that offered more options for cheaper. --- ### TextUS - Overall rating: 5/5 - Reviewer: Jenee P. - Verified reviewer: Yes - Industry: Staffing and Recruiting - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's a cool feature we are able to use on our PC for work. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that you can use this program just like a normal cell phone and text out mass group texts, or individuals at a time. #### Cons Multiple branches in our company use this program and unfortunately we are only able to login for one branch at a time. It'd be cool to have multiple accounts up at the same time so we don't have to login/logout/log back in to see if we missed any messages. ## More reviews [Next reviews](https://www.softwareadvice.com/sms-marketing/textus-profile/reviews/?page=2) --- TextUs Reviews, Pros and Cons - 2026 Software Advice