TrueDialog is a cloud-based SMS texting platform for businesses of all sizes. It assists users in sending both one-to-one as well as bulk messages to customers.

TrueDialog provides special administrative controls for educational institutions. With these controls users can track and manage multiple conversations, enroll new students, raise awareness for volunteer activities, facilitate student elections and manage their student database.

TrueDialog also allows users to send automated reminders via SMS and send mass alerts in case of emergency situations. These alerts can be conveyed via live updates, mass SMS texts, email and social media.

TrueDialog features a scheduling engine, which allows users to send campaigns at specific times. The product also features a mobile app for both iPhones and Android devices, which allows agents to communicate with customers and prospects using their smartphones.

TrueDialog offers support via email and over the phone. The product integrates with different customer relationship management systems, such as HubSpot, Microsoft Dynamics and Salesforce.

Create contact list
Create contact list

Create contact list

Call center functionality

Call center functionality

Basic campaigns

Basic campaigns

Mobile app

Mobile app

Supported Operating System(s):

Web browser (OS agnostic)



10 Reviews of TrueDialog

Overall rating

5.0 / 5 stars

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Andrew from calyx recovery

Ease-of-use

Value for money

Customer support

Functionality

May 2018

great pricing. very easy to get up and running. terrific customer support

its a much more organized way in which staff can communicate with patients

Pros

From the minute I decided to use the product, it took me about 1 minute to sign up. Then I was immediately contacted by the company for a demo. Product is incredibly intuitive and I was up and running in no time.

Cons

I really cant complain about much. When I do have a question, customer service is incredibly responsive.

Review Source: Capterra

Lauren from Rose Drug

Ease-of-use

Value for money

Customer support

Functionality

March 2018

Very good

Pros

Incredible leadership and great product makes coming to work easy every day. Highly recommend checking it out, lots of autonomy and plenty of opportunity for growth. Work and life balance is also very accommodating especially with my children.

Cons

The webinar is too busy at times and makes it difficult to watch without being kicked off so there could be some improvement.

Review Source: Capterra
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Verified Reviewer

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

February 2018

We love using TrueDialog as our text messaging platform of choice.

Pros

The software is very intuitive and user friendly. They have designed the API in a way that was extremely easy for us to implement.

Review Source: Capterra

Ian from Spare Time Texas

Ease-of-use

Value for money

Customer support

Functionality

February 2018

Very simple platform to use with straightforward interface

Pros

Lots of customization options for managing contacts. Customer support is really great at making sure you are fully compliant. They have an open API to allow you to integrate with other systems as needed.

Review Source: Capterra

John from Cayetano Development

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

February 2018

We found replying to incoming prospects via text reaches more prospects and is time efficient

More sales! All software takes some time to learn use effectively and customer support is almost always available, we have been able to add users quite easily and select area codes we prefer for different markets we are in

Pros

I have a dashboard and I can see what all of our agents are doing on a daily or weekly basis, review their history and notes. This product provides efficiency and ease of use that allows us to reach more leads than using the telephone with fewer sales agents

Review Source: Capterra

Trey from Brightfire

Ease-of-use

Value for money

Customer support

Functionality

February 2018

Solid service and support

Pros

Consistency and reliability. No issues with downtime and communication is great. Frequently with SMS providers there are issues with communicating with mobile providers. With TrueDialog this has not been the case.

Cons

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Review Source: Capterra

Bruno from 24hrsDeals

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2017

Problem Solver, easy to use. The best text messaging software out there!

Keeping touch with customers. Being able to send text message to a wide range of people and since it saves your messages, you are able to keep track and reply to them.

Pros

This is the best text messaging software we have ever used. Will not only help us keeping track of our conversations to our customers, it will also make it very easy to manage and reply each of these texts. The system is so simple and easy to use, it will keep you from making mistakes. Using this software also helps you keep your customers engaged with your business by allowing you to keep in touch with them. Take your SMS strategy to the next level!

Cons

Could use some improvement on the CRM service. Sometimes it also "jams" and takes a while to either receive or send messages, although messages are always "sent" and "received", don't expect it to be received straight away.

Review Source: Capterra

Kristi from Logan University

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2017

3Seventy was easy & professional to work with. It was a relatively seamless cut-over!

3Seventy gave us a streamlined method of text messaging, where the replies to the texts are also stored in Microsoft Dynamics CRM and the original sender is notified of the reply.

Pros

3Seventy's SMS plug-in for Microsoft Dynamics CRM has helped to streamline our Admissions Coordinators texting prospective students. It not only allows you to send the text and store it on the CONTACT record, but if a reply comes back, the coordinator is notified by email. This is means that there is no more sifting through hundreds of incoming text messages and trying to match up the CONTACT with the correct coordinator (original sender) ' it is done automatically. This is a simple and cost-effective method to send (and track) text messages.

Cons

The initial implementation requires a strict 160 character text message. Some of our users would prefer a more variable field that would allow a longer message to be sub-divided into multiple text messages.

Review Source: Capterra

Scott from Lunchola.com

Ease-of-use

Customer support

September 2015

Great Service and Solid Product

When we were starting our our business, we compared the different providers out there and went with 3seventy. It's performed great for us since the get go and their customer service is above and beyond. The online reporting had some minor delays many months back and we needed a bit of extra help implementing some custom features we were trying to build. Overall, great product and team and they have constantly worked to keep making it better in the last year.

Review Source: Capterra

Reynold from 1Point Interactive

Ease-of-use

Customer support

September 2015

Great Quality, Great Service

3Seventy offers a wonderful SMS platform that is quick and easy to use. Their support and platform and API are both top notch and easy to use. I recommend anyone who is looking for SMS / MMS services to take a serious look at 370!

Review Source: Capterra

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