3 Years in and no complaints at all

Pros

Trumpia has been an excellent resource for our company for over 3 years now. The ease of use, great communication, and highly effective marketing tools make working with Trumpia all the better.

Cons

I personally do not have any cons, however, I do think the mobile version of the site can be improved.

Trumpia API user

Great people who are willing to help you be successful. The support team really does go above and beyond and is a differentiator among competitors.

Pros

Robust API with the ability to build a 2-way texting platform on top. The ability to text-enable a company landline or VOIP line is vital since we deal in the SMB sector.

Cons

There are some nuances that cause occasional bugs. Sometimes the source is on our end and sometimes on the Trumpia end. I also wish when my account balance fell below the balance I wouldn't have to contact someone to reactivate it for me so I can add more funds. Sometimes this can cause minimal delays and cause us to have minor downtime with SMS. We have processes in place to prevent this in the future, but it has happened a few times. (Mainly in our test environment).

We decided to try trumpia a few years ago and signed up. Honestly i have not been that impressed.

Pros

It obviously functions in regards to sending out texts. They system seems somewhat robust...but still not a lot that I like about it.

Cons

Email system is not very good. Texting system has some flaws in my opinion...for instance once a text is sent.. if someone replies to it after an amount of time... it can enroll them in something else because the same number is being used by other companies. I have not used Trumpia in a little while because I found something that is easier and works far better.

Good so far

Pros

Value and support has been awesome every time I call I have been able to get a quick response. I also like that they do annual and non profit discounts.

Cons

Not being able to text from your phone to a keyword. I would like to be able to set up mobile phone numbers that can text a list like other vendors.

Trumpia White Label is great

I've been using them since 2014 and have been satisfied with the product. I do with their sales staff understood the product a bit better when I speak with them about options and updates.

Pros

When I decided to open my business and needed a way to run contests using a shortcode and online method for entries Trumpia was the easiest and least expensive way to white label my company. I didn't have to spend in the six figures to have a system developed. I integrated my own web address into their system and they helped me provision my own shortcode.

Cons

I wish they had more robust offerings with the ability to do more complicated contesting. Cannot do some basic instant win and other type contests using this platform.