About Trumpia

Trumpia is a SMS marketing automation platform that helps small to large businesses manage messaging campaigns and communication across all digital channels. The SaaS solution allows users to automate processes for sending messages, collecting contacts, engaging with prospects and converting deals into revenue.

Designed for health care, retail, finance, food and beverage industries, Trumpia's features include mobile keywords, appointment reminders, mass texting, data capture, one-to-one texting, reporting, auto-response module, contact cleanup and more. The software enables users to run multiple campaigns via SMS, email or social media platforms and optimize them as scores assigned to contacts on their activities and behavior attributes. Additionally, it prov...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic)

51 Reviews of Trumpia

Average User Ratings

Overall

4.25 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(27)

27

4 stars

(15)

15

3 stars

(6)

6

2 stars

(1)

1

1 stars

(2)

2

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 51 results

March 2018

Julio from Tom Tours & Services

Verified Reviewer

Company Size: 11-50 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2018

3 Years in and no complaints at all

Pros

Trumpia has been an excellent resource for our company for over 3 years now. The ease of use, great communication, and highly effective marketing tools make working with Trumpia all the better.

Cons

I personally do not have any cons, however, I do think the mobile version of the site can be improved.

April 2018

Art from Jensen Unlimited, Inc.

Company Size: 2-10 employees

Industry: Marketing and Advertising

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2018

Excellent software, super-responsive support team.

Allowed me to reach people that get way too much email to read it all.

Pros

I like the versatility the most. There are plenty of text messaging solutions out there, but none that can do what Trumpia can do. Text with photos, images, video, audio, numbered mobile coupons with a private web-based redemption site that employees can access on their mobile phones to record discount programs. There's also a web-based customer loyalty program function that replaces paper cards entirely. Tons of options that marketing departments need, like surveys and trackable hyperlinks and automated variable messaging with additional list segmentation depending upon customer response. Has some features that educational and religious organizations would use, though I'm not in those markets. I really am hooked on the list segmentation and automation capabilities. This provides me with the ability to tailor my messages to subsets of the customer base. Set it, and forget- the software does the work. The best feature? That's easy: people actually read their text messages, unlike email, although Trumpia can do that too. It's a single platform that can do texts, email and social media. The USA-based customer support is first-rate and very personal. They've helped me many, many times. I'm not a techie, and support is very important to me. They have a video training library with dozens of short feature videos. I'm very happy with my purchase.

Cons

That I didn't discover it sooner. A bit of a learning curve for my limited tech capabilities on some of the more advanced features. The support team walked me through those, though.

March 2018

Andrew from Dawson Family of Faith

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

1.0

Customer support

4.0

Functionality

2.0

March 2018

We decided to try trumpia a few years ago and signed up. Honestly i have not been that impressed.

Pros

It obviously functions in regards to sending out texts. They system seems somewhat robust...but still not a lot that I like about it.

Cons

Email system is not very good. Texting system has some flaws in my opinion...for instance once a text is sent.. if someone replies to it after an amount of time... it can enroll them in something else because the same number is being used by other companies. I have not used Trumpia in a little while because I found something that is easier and works far better.

March 2018

Heidi from Dragonfly Marketing Solutions LLC

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2018

They have been extremely helpful. My business is using the system as white label.

Pros

It does what I need almost exactly without me having to have custom software built. I've had to alter what I wanted and how I would like it to work, but not by much. It was a challenge getting it set up because it is completely custom, but when we got it right, it's been amazing and so affordable. I had to purchase my own short code for contests and their team was amazingly helpful in that process.

Cons

I would like the ability to adjust online sign-up forms just a little more than what the system will allow.

March 2018

Lucia from Tom Tours Services, Inc

Company Size: 11-50 employees

Industry: Leisure, Travel & Tourism

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2018

We continue to trust Trumpia with our marketing needs. Thank you, thank you, thank you

Pros

We enjoy using Trumpia for marketing to all of our clients. The ease of use, training and functionality is what keeps us coming back and recommending to other friends and colleagues.

Cons

We are aware that there are some limitations as with all technology, though as a manager I cannot think of any cons.... maybe just the price ;)