I have a small team of folks who need fairly regular updates about a shared project (the nature of it is readily identifiable and somewhat sensitive, I apologize for the lack of detail), and TXTsignal has made that communication much easier. We tried Slack but for some of the team that was too much overhead (not all team members are technical), and we tried a shared Signal group but there were a number of logistic reasons why that did not really pan out. TXTsignal allowed an administrator to really manage what messaging was going out, who was responding for whether they could be present or not, and provided exactly the right level of technological involvement for a variety of user proficiencies (simply receive and respond to texts is something any of our crew can handle).

TXTsignal is extremely usable. Design matters, and no how good a piece of software might be underneath, if you can't understand quickly how to do common things, none of the rest matters. TXTsignal's design is clean and modern, and while there are a few things I'd like to see tweaked, it is very solid, and in all important aspects, very good. I have had occasion to reach out to the service team, and they are always prompt, courteous, and they clearly understand their product. They have helped me find what I needed quickly, within a matter of hours and never later than the same business day. My use of the software requires privacy for my users, and that includes not selling their data off to third parties or advertisers. As far as I can tell from my research, TXTsignal is one of the few companies that do not mishandle my user data or contact details. They have it in writing, and given the data environment we find ourselves in, that's something that matters to me.

Perhaps it's unfair to have so few complaints, it seems forced. But the reality is that the only issues I've ever encountered with the service had more to do with how much it could do, and me not fully grasping the scope of what was on offer at times. I've had to contact support to explain a few things, and often it turned out that my use of the software was just a more simple case, and I was making it more complicated.

txtsignal helps us reach our audience in a way that's critical to our business. Everyone has a phone in their hands. This allows us to connect to everyone - instantly! The customer service is the best. I've always gotten an email or even a call back when I have questions. They're very quick to respond to any need I may have. I just don't feel like I could get this kind of service with anyone else!

The software is very easy to use. Adding contacts is simple and the ease of self signups is wonderful. Sending messages which can also post to social media is a big plus for us.

We have been a customer for MANY years and I have never had a complaint. When issues arise (and it's been just a time or two), they're quickly resolved.

I’ve used txtsignal for over 6 years because Ability to opt out was there and the price point when I started. I’m actually looking for a better service bc there has to be one by now

Participants could opt out anytime very easily.

The interface has always been clunky and non-intuitive.

txtsignal has been a great tool. They don't have everything some of the bigger companies have, but for the price and the personal touch it's been more than worth it.

Pros: Quick setup and start Cost efficient UI is clean and easy to navigate Built-in analytics Rollover of unused credits No contract - month to month subscription Unlimited keywords Customer support is awesome and helpful Owner is invested in company

Cons: Can't export analytics (caveat - company was able to have customer support sends weekly reports instead) Minor issues in beginning with compliance

I've been with them for many years and have rarely had any problems. If I do, they are quick to respond and resolve the issue.

I like the fact that I can post pictures to the text messages. We have a restaurant and food pictures are important.

I have to select who I want to send messages to. Wish it would just be a default all unless you change it.