All txtsignal Reviews
1-17 of 17 Reviews
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Pete
Verified reviewer
Political Organization, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2018
Solving a real problem
I have a small team of folks who need fairly regular updates about a shared project (the nature of it is readily identifiable and somewhat sensitive, I apologize for the lack of detail), and TXTsignal has made that communication much easier. We tried Slack but for some of the team that was too much overhead (not all team members are technical), and we tried a shared Signal group but there were a number of logistic reasons why that did not really pan out. TXTsignal allowed an administrator to really manage what messaging was going out, who was responding for whether they could be present or not, and provided exactly the right level of technological involvement for a variety of user proficiencies (simply receive and respond to texts is something any of our crew can handle).
PROSTXTsignal is extremely usable. Design matters, and no how good a piece of software might be underneath, if you can't understand quickly how to do common things, none of the rest matters. TXTsignal's design is clean and modern, and while there are a few things I'd like to see tweaked, it is very solid, and in all important aspects, very good. I have had occasion to reach out to the service team, and they are always prompt, courteous, and they clearly understand their product. They have helped me find what I needed quickly, within a matter of hours and never later than the same business day. My use of the software requires privacy for my users, and that includes not selling their data off to third parties or advertisers. As far as I can tell from my research, TXTsignal is one of the few companies that do not mishandle my user data or contact details. They have it in writing, and given the data environment we find ourselves in, that's something that matters to me.
CONSPerhaps it's unfair to have so few complaints, it seems forced. But the reality is that the only issues I've ever encountered with the service had more to do with how much it could do, and me not fully grasping the scope of what was on offer at times. I've had to contact support to explain a few things, and often it turned out that my use of the software was just a more simple case, and I was making it more complicated.
Bryan
Broadcast Media, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2018
txtsignal is the best in the business
txtsignal helps us reach our audience in a way that's critical to our business. Everyone has a phone in their hands. This allows us to connect to everyone - instantly! The customer service is the best. I've always gotten an email or even a call back when I have questions. They're very quick to respond to any need I may have. I just don't feel like I could get this kind of service with anyone else!
PROSThe software is very easy to use. Adding contacts is simple and the ease of self signups is wonderful. Sending messages which can also post to social media is a big plus for us.
CONSWe have been a customer for MANY years and I have never had a complaint. When issues arise (and it's been just a time or two), they're quickly resolved.
Joe
Religious Institutions, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
2
VALUE FOR MONEY
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed August 2018
Time to find something better
I’ve used txtsignal for over 6 years because Ability to opt out was there and the price point when I started. I’m actually looking for a better service bc there has to be one by now
PROSParticipants could opt out anytime very easily.
CONSThe interface has always been clunky and non-intuitive.
Anonymous
11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed August 2018
txtsignal Review
txtsignal has been a great tool. They don't have everything some of the bigger companies have, but for the price and the personal touch it's been more than worth it.
PROSPros: Quick setup and start Cost efficient UI is clean and easy to navigate Built-in analytics Rollover of unused credits No contract - month to month subscription Unlimited keywords Customer support is awesome and helpful Owner is invested in company
CONSCons: Can't export analytics (caveat - company was able to have customer support sends weekly reports instead) Minor issues in beginning with compliance
Geoff
Food & Beverages, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2018
SMS Marketing
I've been with them for many years and have rarely had any problems. If I do, they are quick to respond and resolve the issue.
PROSI like the fact that I can post pictures to the text messages. We have a restaurant and food pictures are important.
CONSI have to select who I want to send messages to. Wish it would just be a default all unless you change it.
Anonymous
11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed July 2019
It’s great, but a little expensive
We love how easy to use it is, and we’ve had great success sending out messages to our customers and receiving responses.
CONSIt would be nice if their website was a little more mobile friendly and if they are tiered pricing was structured differently, we usually have to bump into the higher tier, but we don’t use nearly all of the texts that That provides, so I feel like we’re paying for more than what we use.
Adam
Religious Institutions, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
FUNCTIONALITY
4
Reviewed August 2018
Meets all my needs
It has been exactly what I needed. Could it be better? Probably. But it does exactly what it says it will do, and does so fairly efficiently. Overall, this is a good product
PROSIt is easy to add people and communicate to people how to be added. It's very easy to put people into groups
CONSI wish it had an app for my phone where I could easily send and receive texts. Also, I wish you could forward any texts you receive to another phone number
Val
Religious Institutions, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2018
Love Advance Scheduling... Less Happy with Mobile Version...
This works great for reminders, though I always use it as a secondary or follow-up communication resource (not the initial send).
PROSThe feature to schedule messages in advance and attach pictures has been AMAZING. I love having everything logged so there is a paper trail of what has been discussed, as well.
CONSThe mobile version won't let me look at, much less text to, individual numbers. Only groups.
Charmene
Religious Institutions, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2018
Easy to use
Overall, I have had a great experience with using the system and with the customer support provided, when needed.
PROSWhat I like most about this software is that it is very user-friendly.
CONSWhat I like least is the maximum number of characters allowed per message.
Todd
Verified reviewer
Religious Institutions, 2-10 employees
Used monthly for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2018
Easy to use
Overall I am satisfied with txtsignal. It does all I expect it to do. It is simple, but simple is good in today's complex world.
PROSTxtsignal is a great concept which is easy to use. Once you have entered your contacts manually or by having them enroll, it is so easy to use the platform. I use the program all the time and am appreciative of how simple it is to use.
CONSFor what I pay each month to use txtsignal, it does all i expect it to do.
Shawn
Religious Institutions, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2018
Great service
Customer service Ease of use The company is always open to suggestions to make it better
CONSA little pricey but overall have found its worth the price for the great customer service
Anna
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2018
TxtSignal was great to work with! Their service helped make our communication project professional.
I love how user-friendly and intuitive their software is. We didn't have to spend time learning how to operate it - as soon as we set up an account, every feature was ready to be used.
CONSHonestly, there wasn't anything I disliked about their software. Their software is so easy to use and dependable.
Kim
Religious Institutions, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2018
Love It!!!
Nothing but good things!
PROSSo easy to use! The members of our church love the simplicity of it.
CONSWish it was an app that could be accessed from a smart phone.
Cooper
Religious Institutions, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed August 2018
Txt signal works!
Have enjoyed it overall!
PROSEasy to use, can reach our audience with a single click.
CONSMaybe if the mobile version of the site was better.
David
Restaurants, 11-50 employees
Used monthly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed August 2018
Affordable text message service reliable
Definitely helpful. Seems to be more effective with new opt in
PROSIt works as expected. Delayed calendar helpful time saver allowing set up of several
CONSCan't set up one time use so that customer can only receive text once for key word
Lisa
Religious Institutions, 2-10 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2018
Great product
Very professional, helpful and they resolve issues in a timely manner.
PROSThe ease is great. I am able to quickly send messages to my parents, etc.
CONSNothing. I am enjoying the product. It has been great.
Nick
Public Relations and Communications, 51-200 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed September 2018
Txtsignal for mass communication
We are able to send out and receive regular text messages and project updates to targeted audience.
PROSEasy to setup for segregating different text recipients and classifying unique messages for each separate group.
CONSLimit on length of message (i.e. character limit)