The overall experience has been good, the onboarding process was thorough and customer support is really helpful.

Customer service is poor and that makes or breaks a company. The queries were not always easy to write and trouble shooting them wasn't easily done within the program.

Has improved significantly since being updated and upgraded when the name changed and is now very user friendly.

It's a great tool for keeping track of your brand's social media, blog and media mentions across the web. It's also really easy to use.

The software effectively drew out sentiment, context, and the quantity of messages incoming.

The setup for social listening was quick and easy.

The new audience functionality is great and very helpful. The tool is very helpful to listen to your social audience and gain insight and see the impact of your work.

Great for Small - Medium Sized Business and Focused Monitoring.

It's super easy to use - we have a few people using the tool for different purposes and everyone reports that it's a delight to use and a real time-saver.

Nice integration with Clarabridge for text mining.

Once it's running properly however, it does a spot-on job. I even used to track four individuals who were trying their hardest to damage a company's reputation.

However, the tool doesn't respond well to being pushed too far. Reporting is restricted, team set up has odd quirks, and some of the bonus features detract more than anything.

As a small business owner, I have a small budget and every dollar counts. I love using Falcon.io to manage my client's accounts because it's simple to use, sleek and they have great customer support.

Great analytical solution with a hefty price tag.

Good communication, easy to use interface and happy to help account management team.

At this point we are just riding out our contract until we can cancel.

I like the ease of use when assigning messages to my team. I also like the calendar view and the ease with which can reschedule posts.

We believe that the ability to create applications in the program is one of the best features of the Falcon platform. Besides, what we like about the program is its measure function.

Though there are cheaper subscriptions available, but the number of mentions provided in those plans is very limited.

Super seamless integration of major platforms.

To leverage it at fool capacity it require some serious skills in query wirting.

Overall, we're very satisfied. And are especially happy with Falcon.io's excellent Customer Support.

Always zoomed too far in or out, difficult to navigate the page without messing up feeds, etc.

The queries generate a lot of SPAM or irrelevant mentions, topics, influencers - no matter how many filters and exclusions you add.

Great program to publish and schedule your social media content - especially if you have a lot of content to publish.

Great layout, really easy to use and intuitive, includes all most of the functions needed - all round great design and very user-friendly.

While Vizia was extremely cool, sometimes it was difficult to manipulate. I found my teams struggled at times using it.

Brandwatch is the best value for core brand health monitoring, while still maintaining a competitive edge at higher volumes (1 million+ monthly mentions).

Unlimited User Accounts, API Integrations, Excellent Customer Service.

The tool offers a user-friendly interface, which makes it easy for non-technical people to use the tool without much hassle. Flexibility to create multiple and customizable dashboards is really good.

This is fairly intuitive and have some good analytics you can grab. I like being able to search for content from my other team members and like the ease of sharing assets in the software.

It is the best of the three or four different softwares that I have used over the years. Fairly easy to use, good customer support, etc.

Awesome customer support great fr management tool one of the best tools out there for managing social media account.

I think listening to your customer is key and Brandwatch affords you the opportunity to do so easily. The analytics are super easy to gather and tell the user vital information to customer trends.

The listening tool does not pick up Facebook comments and is often wrong around picking up the sentiment.

When we started on the platform it was in transition from an older version so the interface was a little confusing as there were legacy options available alongside newer ones.

The software is easy to use and puts all of our reviews across multiple communities and multiple review sites into one place for easy management.

They are great for the price - it allowed me flexibility and the ability to respond to reviews or even request them.

Everything is available at your finger tips. Product quality at a very competitive cost.

Compared to others, Reputation.com provides easy-to-understand data that doesn't require a PhD to decipher. Additionally, the price for their product is much better than the competition.

The amount of time I've wasted going back with accounting is insane and they are not clear about what is wrong.

When our original account manager left he company the new account manager wasn't as invested in our relationship, which was disappointing.

Our account manager is super responsive and always pleasant.

No drop off data when a customer uses a survey. No reporting on Surveys when individual surveys.

It's very user friendly for both myself and my clients. Asking for a review whether via iPhone or PC is VERY easy and user friendly.

Our account managers are fantastic. Very good at communicating promptly.

Overall, we were happy with the service reputation.com provided. I do believe they helped our imagine online, specifically positive reviews.

This is a great product with good management and customer support when it comes to following up with reviews.

The word cloud and key word summary are the two most important surveys I have and they are proven very useful. The review response feature has also been very helpful and saved us a lot of time.

I also like that we can have templates to send to possible reviewees to send review requests to. Customer service is usually good and responsive.

Overall experience is above average in regards to recommending to others, as well as the ability for Reputation.com to satisfy our business needs. No major issues, and the support team is great.

The only good thing about this company's product is it's ease of use. Unfortunately the data you have to use is inaccurate.

The best thing about this software would have to be that you can communicate with other businesses which sold me right away.

Easy to use for our employees who have a varying background in technology. A great variety of products that can be packaged to meet our different needs for each community.

I like how simple it is to use. It's very easy to maneuver through as well as train people on how to use it since I have to train staff almost every week.

The software is easy to use, and the support staff is proactive and easy to reach and communicate with.

When our rep first introduced the idea, there was a promise of being able to divert a lousy review into another channel for satisfying the customer complaints.

I love how all review sites are in one place. The survey builder is easy to use and pretty flexible.

I like the system because of how easy it works. We know more about our presence on the web with basically zero effort.

Very easy to use and explain to people across various departments. Loads of customization that have been really great.

US Dollar

Brandwatch is a leading Consumer Intelligence and Social Media Management solution that empowers over 5,000 of the world's most admired companies to understand and engage with customers at the speed of social. Its Consumer Intelligence solution offers AI-enriched data from over 100m social and online sources helping data-driven organizations better understand how consumers feel about their brands, products and industry trends and topics. Within its Social Media Management solution, Brandwatch (formerly Falcon.io) offers features including social media listening, engagement, publishing, measurement, influencer marketing and customer data management. With Brandwatch, marketers and companies can deliver more personalized brand experiences across touchpoints, based on enriched customer profiles. This solution features a highly intuitive and collaborative UI and is complemented by the best support team in the business.
 

LongDescription

Third-Party Integration

Text Analysis

Influencer Tracking

Customer Segmentation

Charting

Multi-Account Management

Sentiment Analysis

Competitive Analysis

Part of Speech Tagging

Data Extraction

Configurable Alerts

Audience Targeting

Data Import/Export

Multi-Location

Contact Management

Opportunity Management

Social Media Monitoring

Filtering

AI/Machine Learning

Reputation Management

Conversion Tracking

Response Management

Dashboard

Multi-Language

Customer Engagement

Reporting/Analytics

Trend Analysis

Machine Learning

Tagging

Topic Classification

Third-Party Integrations

Keyword Filtering

Campaign Management

Search/Filter

Approval Process Control

Brand Tracking

Collaboration Tools

Data Visualization

Reporting & Statistics

Engagement Tracking

Post Scheduling

Content Management

Campaign Analytics

Automated Publishing

Workflow Management

Social Media Integration

Performance Metrics

Digital Asset Management

Brand Guidelines

ROI Tracking

Influencer Discovery

Commenting/Notes

Real Time Analytics

Multi-Channel Marketing

Multi-Channel Management

Customizable Reports

Activity Tracking

Real-Time Monitoring

Multi-Campaign

Calendar Management

Content Library

Campaign Scheduling

Social Performance Management

Template Management

Campaign Segmentation

Campaign Planning

Real Time Data

Click Tracking

Role-Based Permissions

Visual Analytics

Activity Dashboard

Alerts/Notifications

Automated Scheduling

Customizable Templates

Image Library

Social Advertising

Keyword Tracking

Customizable Branding

Monitoring

Drag & Drop

Social Promotion

@mentions

Competitor Monitoring

Hashtag Tracking

Benchmarking

Access Controls/Permissions

Project Management

Document Storage

Single Sign On

Image Editing

Metadata Management

Real Time Reporting

Categorization/Grouping

Influencer Relationship Management

Faceted Search/Filter

Demographic Data

Contact Database

Brandwatch offers three pricing packages, dependent on needs. All packages include an unlimited number of users, initial training and ongoing support. Data upgrades and additional services available.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

51-200

201-500

501-1000

1000+

Brandwatch

Live Online

Webinars

Documentation

Videos

Reputation.com is a SaaS solution that helps large enterprises collect, respond and manage customer feedback across multiple channels. The platform lets users gain a 360-degree view of the brand's online reputation and improve customer experience by managing reviews, business listings, social media accounts and surveys on a unified interface. 


Professionals can utilize Reputation.com to quickly create customizable surveys, receive client response through SMS, emails or location-specific kiosks and assign personnel to resolve customer concerns or complaints. It comes with a business listings module, which enables managers to audit and claim locations’ listings across online maps, directories and search pages, ensuring data accuracy across platforms. Additionally, administrators can create role-based dashboards to centralize ticketing and issue resolution processes across all channels.


Reputation.com is an AI and machine learning-enabled platform, which facilitates integration with several third-party applications such as CitySquares, Facebook, DemandForce, DexKnows, Uber, Waze and more.



Brandwatch vs Reputation

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