Also we have had a great experience with the Customer Support team, they helped us understand the tool which is important to be able to get the results we needed.

Sometimes there are glitches and strange faults or delays.

I love ease of access to all of the links to our organization mentions in media.

With MTK we have improved our ability to explore big data. The team is very competent and has been ready for our request to customize it.

Easy to use, excellent support team, great insights and data.

I found my way around very quickly. The costumer service is amazing.

The ease in which I am able to set up my queries and integrate with the tech team. Reporting is also very simple to use.

Ease of use and simple reporting, simple insights, and lots of nice visualization.

That is an easy-to-use tool, you can change manually the social sentiment and have a great costumer service.

Very nice, helpful and competent. So, if you had any questions, they were always there to help.

I miss the ability to sort out retweets as it makes it more difficult to navigate when you search more broadly.

No data archive, you can monitor mentions captured only 90 days ago.

Easy to use, affordable, graphics and report clear and. Support team is very responsive.

They are all very kind and always available for solving nearly any problems in a quick time.

It's been an exciting experience using the platform. It has saved me time and energy.

I use it daily, opening Mediatoolkit is the first thing in the morning I do. I monitor our brand but also I like to get a quick overview of competitors' mentions, published natives, and PR.

Has built-in flexible reporting. Easy to export raw data and then fuel into whatever BI stuff you use, e.g. Google Data Studio.

It is so simple and easy to use. All the features are well implemeted so a user can easily find whatever he needs.

Easy to use, intuitive monitoring platform with great customer support.

User-friendly and reliable software for continuous monitoring on social media as well as in media articles and discussions.

Mediatoolkit is intuitive to use, has some great features such as easy reporting and query setup and customer support is always quick to respond.

It gives me simple and actionable insight in a blink of an eye. After the campaigns, I also check which channels bring the best results, to optimize media buying and other investments.

Easiness, practicality, tailor-made, promptness of the needed help, value for money. SENSITIVE CONTENT HIDDEN] is great.

It is a very useful tool for research, the technical service is super.

Yes, it solved most of my work directly. It has become even more useful thanks to its easy and understandable interface.

Mediatoolkit has been great as one of our tools to follow what has been said about a certain topic/event and its spread in social media or in articles.

Very quick email alerts, great customer service, and Mediatoolkit is always ready to help at any time. The insights and reports are very detailed as well.

It has helped us to uncover social and business insights across a variety of research topics and has proved to be a great platform for both students and experienced researchers alike.

Could have wizard or how to create new or edit already created search criteria. Sometimes you forget or add additional conditions and later on you realize that something is wrong.

Super support from the Mediatoolkit if you need help with how to track specific targets and keywords. Integration of this tool to fit our needs was very easy.

I appreciate how easy Mediatoolkit is to use in terms of setting up queries and reading the results.

I am having a great experience with Mediatoolkit. After almost 2 years of using it, I have seen many improvements and always have a quick costumer service.

Easy to use and the help desk is amazing, made my life a whole lot easier to find my features.

When we started on the platform it was in transition from an older version so the interface was a little confusing as there were legacy options available alongside newer ones.

The software is easy to use and puts all of our reviews across multiple communities and multiple review sites into one place for easy management.

They are great for the price - it allowed me flexibility and the ability to respond to reviews or even request them.

Everything is available at your finger tips. Product quality at a very competitive cost.

Compared to others, Reputation.com provides easy-to-understand data that doesn't require a PhD to decipher. Additionally, the price for their product is much better than the competition.

The amount of time I've wasted going back with accounting is insane and they are not clear about what is wrong.

When our original account manager left he company the new account manager wasn't as invested in our relationship, which was disappointing.

Our account manager is super responsive and always pleasant.

No drop off data when a customer uses a survey. No reporting on Surveys when individual surveys.

It's very user friendly for both myself and my clients. Asking for a review whether via iPhone or PC is VERY easy and user friendly.

Our account managers are fantastic. Very good at communicating promptly.

Overall, we were happy with the service reputation.com provided. I do believe they helped our imagine online, specifically positive reviews.

This is a great product with good management and customer support when it comes to following up with reviews.

The word cloud and key word summary are the two most important surveys I have and they are proven very useful. The review response feature has also been very helpful and saved us a lot of time.

I also like that we can have templates to send to possible reviewees to send review requests to. Customer service is usually good and responsive.

Overall experience is above average in regards to recommending to others, as well as the ability for Reputation.com to satisfy our business needs. No major issues, and the support team is great.

The only good thing about this company's product is it's ease of use. Unfortunately the data you have to use is inaccurate.

The best thing about this software would have to be that you can communicate with other businesses which sold me right away.

Easy to use for our employees who have a varying background in technology. A great variety of products that can be packaged to meet our different needs for each community.

I like how simple it is to use. It's very easy to maneuver through as well as train people on how to use it since I have to train staff almost every week.

The software is easy to use, and the support staff is proactive and easy to reach and communicate with.

When our rep first introduced the idea, there was a promise of being able to divert a lousy review into another channel for satisfying the customer complaints.

I love how all review sites are in one place. The survey builder is easy to use and pretty flexible.

I like the system because of how easy it works. We know more about our presence on the web with basically zero effort.

Very easy to use and explain to people across various departments. Loads of customization that have been really great.

Euro

Mediatoolkit is a cloud-based online and social media monitoring tool that tracks mentions of relevant keywords across 100 million sources, in real-time and in any language. 


All mentions are displayed in one place, the feed, with numerous filtering options and advanced Boolean search to ensure relevant results. Every mention is accompanied by detailed information about the source, reach, interactions, engagement rate and influence. 


Data analytics comprise more than 2,000 customizable charts and custom reports, with predefined options that consist of engagement and sentiment data, the influencer dashboard, competitive analysis for benchmark measuring and many more.


Other features include custom alerts and digests, custom PDF reports and Excel data exports and an unlimited number of users, keywords and reports. A mobile application is available both for iOS and Android devices.



LongDescription

Real Time Analytics

Engagement Tracking

Mobile Alerts

Email Alerts

Customizable Reports

Brand Tracking

Real-Time Monitoring

Sentiment Analysis

Competitive Analysis

Configurable Alerts

Social Listening

Data Import/Export

Social Media Monitoring

Multi-Channel Data Collection

Impact Measurement

Real Time Data

Performance Metrics

Filtering

Benchmarking

Real-Time Notifications

Real-time Updates

Visual Analytics

Review Monitoring

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Data Visualization

Reputation Management

Automated Scheduling

Keyword Tracking

Dashboard

Multi-Language

Alerts/Escalation

Real Time Reporting

Reporting/Analytics

Monitoring

Trend Analysis

Tagging

Third-Party Integrations

Competitor Monitoring

@mentions

Search/Filter

Hashtag Tracking

Social Media Integration

Keyword Filtering

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

11-50

51-200

201-500

501-1000

1000+

Determ

In Person

Live Online

Webinars

Documentation

Videos

US Dollar

Reputation.com is a SaaS solution that helps large enterprises collect, respond and manage customer feedback across multiple channels. The platform lets users gain a 360-degree view of the brand's online reputation and improve customer experience by managing reviews, business listings, social media accounts and surveys on a unified interface. 


Professionals can utilize Reputation.com to quickly create customizable surveys, receive client response through SMS, emails or location-specific kiosks and assign personnel to resolve customer concerns or complaints. It comes with a business listings module, which enables managers to audit and claim locations’ listings across online maps, directories and search pages, ensuring data accuracy across platforms. Additionally, administrators can create role-based dashboards to centralize ticketing and issue resolution processes across all channels.


Reputation.com is an AI and machine learning-enabled platform, which facilitates integration with several third-party applications such as CitySquares, Facebook, DemandForce, DexKnows, Uber, Waze and more.



Determ vs Reputation

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

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