I don't like that there's a limit for time range.

I usually use a socialbakers to make weekly reports. Socialbakers really helped me gather data and was also very useful for viewing good content for the week.

Data efficiency is also better and through it we can extract meaningful insights which helped my client and he really loved the overall report.

I like that it's easy to use, the interface is simple and intutituve. I really appreciate the support we have from the chat, the answer is always fast.

I like the calendar view, and the ease of creating and scheduling content, and the approval workflow.

We get to build a dashboard not only from scratch with what we want, but also utilize those very useful templates, which are continuously being updated.

The graphs are really nice and customizable. Provides great information to share with clients and proper looking reports.

Reports downloaded from SocialBakers are not the prettiest for sharing across various teams.

Even after we stopped using the platform, posts that we deleted went out on our platforms.

It is what you want it to be -- you can customise it according to your needs be it simple daily reporting or down to the nitty-gritty of complex reporting. The support team is one of the AWESOMEST.

I really love the the user interface and how I can filter data or build dashboard with intuitiveness. It's really simple and easy for someone just on-board to learn.

Also prime time is missing for twitter and instagram and reach for twitter too.

Being a long-term client (4+ years), Socialbakers is one of our long-standing SaaS relationships, and is testament to the superb account management, addition of new features and overall UI.

For beginner, Socialbakers are easy to use and really help my job.

I find it very frustrating that the software does not allow for programming the posts of stories content on instagram. Also, there should be a way to program carousel posts on instagram.

My experience with socialbakers, when I started with the software nearly 4 years ago was amazing, the functionality was incredible and it delivered value that we were willing to pay for.

Exceptional reporting with superb account management.

What I love most about this tool is the simplicity and how it makes it allows you to track keywords on every social network.

Not schedule instagram stories. But i know the problem is with instagram.

Easy to use, clear info, great customer service.

They are fast, friendly,  and will resolve any issues and answer any questions you have with the platform.

I like Sprout and am happy with the service they provide. It helps me do my job, which is invaluable as a team of 1.

The smart inbox is a large reason why, but it also just seems to be the most robust and easiest to navigate of all the social tools available.

Lack of support for enterprise. Difficult to scale up using this tool.

The interface is very clean, most tools are easily accessible for every feature available and also, the very stylish and friendly design really improves the user experience, makes it more enjoyable.

Sprout is a great social media tool for analytics, engagement, reporting and management. The features are great and their customer service is helpful.

I love how the calendar setup works. Also the reporting it offers is so helpful in understanding what content is performing best, as well as providing an easy and beautiful report for clients.

The problem with this Sprout Social is that it sometimes misfires when posting to Linkedin. Instagram posting is also little glitchy.

Good, customer service was helpful when we were thinking about implementing.

I also struggled with the fact that I was only allowed 10 accounts. We are not an agency but still need more than 10 social accounts.

I was happy with the software, but I was less than thrilled that I had a customer service person sending me messages of this sort.

It is very confusing and misleading. Before they updated the app, you were able to just click on the names of those who need to approve it.

One of the best features on Sprout is the ability to have multiple users create, review, and publish content. This has saved us a tremendous amount of time on our team.

Overall, the software is great. It's just a pricey social media tool.

I had a chance to use this software for free trial period alongwith various other tools to analyze which one is best suited for my agency.

What I like most about this software is that it is easy to use and we had a team member who did a video session with us so we can learn the features and its benefits.

Customer service people are rude, ignorant and not knowledgeable about the products.

When a certain scale is reached in the number of users and managed profiles, the cost-benefit ratio increases positively.

The company support is great, but other programs seem more user friendly. I think they have some bugs to work out.

Dashboard can be confusing as there is a lot going on.

I also appreciate the calendar and how easy it is to schedule posts. Being able to coordinate tasks between users and integrate with help desk software is also incredibly helpful.

It's great to know if something was handled and by which user and the sense of accomplishment is there once you clear your inbox.

From the beginning, the Sprout team that has worked with us has been friendly, easy going, fun to talk to, and answered all of our questions.

Sometimes posts set to publish will fail, though I'll get an error report and a reason why it failed.

My point of contact sent me threatening, rude and unnecessary emails while I was in the hospital. I voided my contract before it became effective.

I love Sprout Social's integrated inbox, so you can see all of the latest comments from all of your clients.

I really enjoy Sprout, they have many integrations and are reasonably priced for their value.

Excellent tool for social medial planning. Unsure if it’s “worth” it given the high cost.

The reporting is exactly what I need, I love that it integrates with Feedly, the inbox is useful for daily management.

I have had a great experience with them. There is always someone to discuss issues with right away if needed and they have great work-related content for continued education.

I like how the platform identifies the best times to post to each platform's audience on a particular day. This gives our content the highest chance of receiving the most engagement and reach.

I used this software when I worked for a large corporation, which helped us afford it. The ease of use and monitoring was amazing, it was such a good tool.

Definitely enjoyed the user friendliness of the platform and their support was also really great.

The customer service is great with a dedicated account rep who responds quickly and friendly. The UI Is well designed and is easy to navigate for even the most novice of users.

US Dollar

An end-to-end Social Marketing Cloud for modern enterprises. From managing a multi-channel strategy to analyzing trends and optimizing performance, Emplifi’s social media marketing tools will enable your brand to amplify meaningful experiences at scale.

Social Media Analytics
Emplifi is the fastest, easiest, and smartest way to turn disparate social media data into actionable insights. Let AI and automation do the heavy lifting of extracting actionable insights and focus on elevating your social marketing efforts.

Social Listening and intelligence
Gain the social listening intelligence you need to create content your audiences want to see, and provide engaging and empathetic social experiences that stand out, and drive the most impactful campaigns.

Social customer care
Emplifi Social Care helps teams outside the service center provide customer care that exceeds expectations on social media channels using intuitive case management tools.

Social media and community management
Emplifi has all the tools you need to simplify social media management on all the platforms where your brand is active. Emplifi’s end-to-end community management solution helps you truly understand your audiences, so you can deliver memorable experiences with empathy.

Audience Analysis
Know your digital audiences inside and out, create content that truly resonates with each persona, and take your campaigns to the next level.

Content management and publishing
Sharpen your social media content strategy and development with AI and automation that makes your team more efficient, reduces their workloads, and boosts engagement with your audiences.


LongDescription

Real Time Analytics

Engagement Tracking

AB Testing

Multi-Channel Marketing

Multi-Channel Management

Influencer Tracking

Performance Management

Customizable Reports

Activity Tracking

Customer Segmentation

Brand Tracking

Real-Time Monitoring

Multi-Account Management

Sentiment Analysis

Competitive Analysis

Configurable Alerts

Audience Targeting

Automated Publishing

Collaboration Tools

Content Library

Social Listening

Social Performance Management

Data Import/Export

Campaign Planning

Contact Management

Content Management

Social Media Monitoring

Dashboard Creation

Multi-Channel Data Collection

Impact Measurement

Real Time Data

Performance Metrics

Filtering

Benchmarking

Social Media Integration

Visual Analytics

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Data Visualization

Reputation Management

Image Library

Conversion Tracking

Lead Nurturing

Social Advertising

Keyword Tracking

Dashboard

Customer Engagement

Reporting/Analytics

Monitoring

Campaign Analytics

Trend Analysis

Post Scheduling

Social Promotion

Tagging

Competitor Monitoring

Lead Attribution

Keyword Filtering

Campaign Management

@mentions

Search/Filter

Commenting/Notes

Third-Party Integration

Audience Analytics

Calendar Management

Natural Language Processing

Campaign Scheduling

Content Publishing Options

Real-Time Notifications

AI/Machine Learning

Workflow Management

Real Time Updates

Automated Scheduling

Multi-Language

Real Time Reporting

Audience Engagement

Negative Feedback Management

Third-Party Integrations

Hashtag Tracking

One-to-One Messaging

Real-time Conversations

Visit emplifi.io/products/social-media-marketing/buy for all pricing and plans available.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

51-200

201-500

501-1000

1000+

Emplifi Social Marketing Cloud

Live Online

Webinars

Documentation

Videos

Sprout Social is a cloud-based social media management solution that caters to businesses of all sizes and helps them to manage their audience interactions and marketing routines. Key features include automated publishing, conversation tracking, social content management, social media analytics and more.


The solution features a "Smart Inbox," which combines the social media interactions from different social media websites. It helps users manage interactions by turning messages into tasks, assigning them to specific people and allowing team members collaborate on the assigned tasks. Sprout Social's social media publishing functionality automates the process of scheduling social media content and managing content approval for the content before publishing. By using Sprout Social's reporting and social media analytics functionalities, users can monitor social media performance of the brand across various platforms.


Sprout Social offers services on a monthly subscription basis that includes support via phone, email and other online resources.



Multi-Channel Campaigns

Charting

Ad hoc Reporting

Real Time Editing

Campaign Tracking

Task Planning

Categorization/Grouping

Communication Management

Publish Scheduling

Assignment Management

Group Management

Customer Support

Customer Experience Management

Conversion Rate Optimization

User Profiles

Data Security

Media Library

Image Editing

Review Monitoring

Real-Time Chat

Customer Social Profiles

Multi-Channel Attribution

Response Management

Editorial Calendar

Customizable Branding

Feedback Management

Task Progress Tracking

Task Management

Web Tracking

Digital Asset Management

Brand Guidelines

Customer History

Layout & Design

File Sharing

It is available across three pricing plans, outlined below:
Standard: $89 per user/month (billed annually) or $99 month-to-month
Professional: $149 per user/month (billed annually) or $169 month-to-month
Advanced: $249 per user/month (billed annually) or $279 month-to-month


Emplifi Social Marketing Cloud vs Sprout Social

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