I don't like how you can't see on the recording level if it's been added to the playlist already or playlists the call recording belongs to.

Not having to rely on my notes it what I like the best. That way I can be more attentive and engage more in the conversation.

It is easy to use and they give very valuable insights and analytics into your calls to help you self evalutate and improve.

The autotranscriptions aren't always the most accurate especially when it comes to names, but its a hell lot better than Siri if thats what you're wondering.

The transcripts are just plain wrong. Like 75% of the words written are not the words we said.

We also heavily integrate chorus into our onboarding process which helps new reps ramp faster by listening to their peers move through the sales process.

Chorus.ai has been a game-changer for our sales team. The analytics provide the ability to efficiently navigate to the important parts of any call and see trends and analysis at a higher level.

Very easy to share with your team by creating playlists or commenting on recordings. Great for working remotely.

We are not a large sales team so it is very useful. It allows me to see how my calls go and how to improve while also allowing me as a team lead, to help improve my team.

Chorus.ai is easy to use and integrates with Salesforce and Zoom and has made all the difference in call coaching across the sales team.

Chorus is very helpful from a Marketing perspective since we can gain a lot of valuable insights quickly to apply to messaging by listening to customer and prospect calls.

The tool has an easy graphically-based feature that allows user to focus on when the client speaks and you can easily fast-forward to those parts.

It gives me great insights into my calls that I can go back and listen to later. The transcription is cool and it saves me having to take extensive notes on my calls.

Sometimes its hard to find a call you are looking for. I will usually find the call in Salesforce and launch it from there as opposed to looking for it in Chorus directly.

It's visual: you can see at a glance what are your teams'/team members' strengths and were you need to focus the coaching.

Because I really have to pick one. I'd say the initial set up is not as straight forward as the day to day use (if you get the initial structure wrong you can easily get stuck).

I like the format, the way we could do reporting and see how with just a grid, we could extracts lots of info to help our QA and our teams.

Excellent, from pre-sales through to implementation, we've been highly supported. The team are friendly, flexible and available and it's been a pleasure so far.

Simplicity, ease of use, accessibility and the obvious thought that went in to the product, especially from people who have worked in the industry  and understand the needs of it's users.

The CS has been amazing and taking into consideration all improvements escalated, wish we will carry on like that.

The staff are great and the software has helped our business deliver more to the operation. All in all highly recommended.

Great that agents have their own login and dashboard. Love the constant new features (self-evaluation is a favourite of mine as gets real buy-in from the team).

Ease of use and video help guides. A more professional approach to our quality evaluations.

Excellent Quality Management System - Perfect for SMB's looking for centralised system.

Unable to edit the headings on a completed evaluation, if you have made a mistake.

We have not installed the product as yet, but from the support I have received from executives, I am confident that I will be in good hands and supported in the future.

It’s easy to navigate around the system and it’s clear to me which area my agents need to work on. I like the fact the programme works everything out for you.

The software is easy to use and Evaluagent staff are always on hand to help when needed.

US Dollar

Chorus is the leader in conversation intelligence and an integral part of ZoomInfo’s (NASDAQ: ZI) leading modern go-to-market software, data, and intelligence for more than 20,000 companies worldwide. Founded in 2015, Chorus’ Conversation Intelligence Platform identifies and helps revenue teams replicate the performance of top-performing reps by analyzing their sales meetings. These insights serve as the foundation of an effective coaching strategy for sales and customer success teams and provide insight into the voice of the customer across the entire organization. Customers like Zoom, Mavenlink, Qualtrics, Adobe, TripActions, and GitLab ramp new hires to productivity 30-50% faster and see an increase in quota attainment from 20-100%. 



LongDescription

Commenting/Notes

Call Tagging

Meeting Management

Performance Management

Activity Tracking

Auto-Dialer

Call Recording

Collaboration Tools

On-Demand Recording

File Transfer

Recording

Opportunity Management

Sales Reports

Performance Metrics

Training Management

Call Reporting

Learning Paths/Tracks

Email Management

Event Triggered Actions

Activity Dashboard

Interaction Tracking

Dashboard

Scheduled Recording

Feedback Management

Call Tracking

Call Monitoring

Archiving & Retention

Onboarding

Search/Filter

Categorization/Grouping

Conversation Intelligence

Email/Help Desk

Knowledge Base

Phone Support

Chat

51-200

201-500

501-1000

1000+

Chorus

Live Online

Webinars

Documentation

Videos

EvaluAgent is a quality assurance solution for customer service organizations designed to evaluate and coach agents. This solution unifies customer feedback and agent performance data. It provides automated scoring for all customer calls, emails, and chat sessions. EvaluAgent offers customer surveys, automated work queues, evaluations, e-learning, reporting, insights, plus more. It can integrate with existing tools, including CRM, telephony, ticket management systems, and others.  


With this solution, teams can build scorecards for multiple channels, send real-time alerts to team members, record one-to-one meetings, plus more. Agents can review, playback, annotate, and score conversations using the EvaluAgent platform. With speech and text analytics, this solution can identify business-specific words/phrases and classify conversations. Call scoring may include automated compliance checks to ensure industry regulations are maintained. 


Pricing information is provided by EvaluAgent. Support is available via phone, an online knowledge hub, and other resources.



Customer Surveys

Quality Management

Surveys & Feedback

Text Analysis

360 Degree Feedback

Skills Assessment

Complaint Management

Multiple Scoring Models

Call Logging

Individual Development Plans

Natural Language Processing

Call Center Management

Risk Management

Process/Workflow Automation

Assessment Management

Self Service Portal

Customer Experience Management

Multi-Channel Data Collection

Skills Tracking

Survey/Poll Management

Compliance Management

Data Security

Complaint Monitoring

Performance Review Management

Self Assessment

Ongoing Performance Tracking

Workflow Management

Customization

Alerts/Notifications

Computer Telephony Integration

Predictive Analytics

Chat/Messaging

Customizable Templates

Peer Appraisals

Audit Management

Alerts/Escalation

Goal Setting/Tracking

Compliance Tracking

Reporting/Analytics

Automatic Transcription

Communications Management

Speech-to-Text Analysis

Negative Feedback Management

Corrective and Preventive Actions (CAPA)

Gamification

Third-Party Integrations

Self-Service Search

Campaign Management

Quality Assurance

Weighted Performance Measures

Employee Coaching Tools

Customizable Reports

Document Storage

Access Controls/Permissions

HIPAA Compliant

Progress Tracking

Customer Service Analytics

Sentiment Analysis

Risk Assessment

Approval Process Control

Data Import/Export

Audit Trail

Appraisal History

Real Time Data

Built-in Course Authoring

AI/Machine Learning

Reporting & Statistics

Data Visualization

Document Review

Ratings / Reviews

Customer Journey Mapping

Real Time Reporting

Monitoring

Trend Analysis

Customizable Forms

Performance Appraisal

Learning Management

Employee Portal

Task Management

Document Management

Pricing information is provided on request by EvaluAgent.

EvaluAgent

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