About Upper Hand

Upper Hand is a club management suite designed to help sports and fitness studios streamline front/back-office operations including registrations, staff scheduling and event management. The centralized platform allows users to create custom event workflows, schedule programs in rosters with specific attendees and register customers by building brand-specific landing pages.

Features of Upper Hand include waitlisting, membership management, recurring sessions, custom overlays, re-scheduling, calendar check-ins and more. It comes with integrated payment and POS solutions, which let users track, refund and report on online transactions and prevent failed payments by automatically updating expired or replaced cards on the system. Additionally, administrators can u...


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Supported Operating System(s):

Web browser (OS agnostic)

77 Reviews of Upper Hand

Average User Ratings

Overall

4.09 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.5

Functionality

3.5

Ratings Snapshot

5 stars

(35)

35

4 stars

(24)

24

3 stars

(9)

9

2 stars

(8)

8

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 77 results

January 2020

Jiselle from Miracle League of Corpus Christi

Company Size: 2-10 employees

Industry: Non-Profit Organization Management

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2020

So convenient!

The entire process has been easy from the initial request for information, to setting up our programs and events. Would definitely recommend their software!

Pros

Being a non-profit that is focused on many aspects, this software helps me in each one. The many programs we run, employee tracking, and in the near future, facility management. You aren't really limited to what you can do with this software. If it isn’t something they currently do, they are open to any and all ideas to make it even more user friendly. Whatever makes it easier for us!

Cons

The only downside is some of the small things that we aren’t able to customize ourselves, as far as special questions in the account creation process. Since they are always updating and coming up with ideas, I’m sure it will happen soon.

Reasons for Choosing Upper Hand

The fact that Upper Hand did all of the things we, as an organization, were looking for, it was just the right and obvious choice. The price was the biggest deciding factor for what we get.

Reasons for Switching to Upper Hand

Although we are still utilizing Flipcause for donations, it didn’t meet our future needs of facility management.

Response from Upper Hand

Replied February 2020

Hi there Jiselle, We appreciate the kind words! We're thrilled to hear that Upper Hand has worked out for you and has helped manage your programs and staff. It's always humbling to hear how we're able to make our customers' lives easier. We're also happy that you have found the software very customizable and flexible - that is music to our ears! We put a lot of work into hearing our customers' feedback, so we're glad to hear it's serving its purpose and helping you out. Have a great day, and thanks for the review!

November 2020

Natasha from Thunder Lacrosse LLC

Company Size: 2-10 employees

Industry: Sports

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

November 2020

Great Customer Service!

Customer service has been exceptional.

Pros

We initially go it for our training sessions located at our warehouse location. It has been great especially with the app. Coaches are able to see on their end if they have anyone signed without having to go us. Clients are able to sign up via the app if they didn't get a chance to do it ahead of time. We also use UpperHand to create a new website which has been great overall.

Cons

You can't group programs together. You have to do multiple links for the same event.

Reasons for Choosing Upper Hand

Had a system that really gave us what we needed to conduct and have our clients book training sessions. As well as the ability to create websites.

Reasons for Switching to Upper Hand

Couldn't get the training portion done the way we needed it after assuring us they would and their website development service wasn't great.

Response from Upper Hand

Replied November 2020

Hi Natasha, Thanks so much for taking the time to write a review. We're thrilled to hear about your positive experiences with our app and customer service. We appreciate your feedback on how we can continue to improve to better serve your needs. Thank you again and have a great day!

November 2020

Rob from Smith Baseball Academy

Company Size: 2-10 employees

Industry: Sports

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

3.0

Functionality

3.0

November 2020

Upper Hand review

In the beginning, I was very discouraged from all of the bugs that caused frustrations with me as the Administrtor and also negatively affected our end user clients. I know we lost some clients in the beginning due to them not understanding the UpperHand software and how to use it. At times, there are spurts where there are a lot of bugs. Some of these bugs force me to lose clients and lose business.

Pros

This is the first and only Scheduling and Payment processing software I've used for my business, so I don't have any comparison. It does allow clients to schedule and pay on their own which is what I want.

Cons

The lack of customization creates lots of issues for my business and how we schedule.

Reasons for Choosing Upper Hand

I thought MindBody was too expensive compared to UH. But I think it actually might be comparable based off of it's added functionalities versus UpperHand.

Response from Upper Hand

Replied November 2020

Hi Rob, Thank you so much for choosing Upper Hand and for taking the time to write a review. We're glad that our software is helpful for your scheduling and payment needs, however we're sorry to hear that you hit some bugs and that the customization could be improved for your business. We would like to learn more about the specifics that could be improved for your use case(s)! I've shared your feedback with our team in hopes of scheduling a product feedback call. Thank you again for your feedback, and have a great day!

November 2020

Liz from Houston Sword Sports

Company Size: 2-10 employees

Industry: Sports

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

November 2020

Easy for customers, but lacks some bells and whistles

Upper Hand doesn't have as many features as our old software, which makes it a little harder to use when you're used to having tons of control. But the plus side is that it does a few things very, very well. Overall our customers are having a much easier time using this software, and it's straightforward if you're doing straightforward things with it.

Pros

The software is pretty easy for customers to use, and we have a lot more customers doing their own account management vs. asking me to do it like they did with our last CRM. It looks great, and creating events is very easy.

Cons

It's hard to tell what your customers owe. Different things are managed in different places - to cancel a lesson you have to go to the contacts tab, to mess with a membership you have to go to the membership tab (can't do it from the contacts page), to see what people owe you have to go to reports. It's hard to shift money around if a customer buys one thing and then decides they wanted something else instead. Also, it sends way too many emails, including a receipt that makes customers think they've been double charged because of the way it's worded.

Reasons for Switching to Upper Hand

ZenPlanner did not handle some things very well and was hard for our customers to use.

Response from Upper Hand

Replied November 2020

Hi Liz, Thank you so much for taking the time to write a review. We are happy to hear that your clients find our software easy to use--that is one of our main goals! However, we are sorry to hear that certain functionality could be improved. I have passed along your feedback to our product team so that we can continue to improve for your use cases. Thank you again for your candid feedback, and have a great day!

November 2020

Kevin from Gameday Athletics

Company Size: 2-10 employees

Industry: Sports

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

5.0

Functionality

3.0

November 2020

UH Implementation

Very good so far. A couple hiccups in the beginning but most of that was our team learning the SW and how to navigate around. The UH Post Sales and Customer Support teams are very good.

Pros

The SW platform allowed us to move off the "freeware" we were using to a combined platform at an affordable price. Although some of the features are not very intuitive, there are ways available to get what you need done.

Cons

Initial setup was not easy as there was no way of importing customer data that we had from other platforms, so we had to have all of our customer profiles created from scratch. Not a big deal, but time consuming.

Reasons for Choosing Upper Hand

Price.

Reasons for Switching to Upper Hand

Too many products to do all the things we needed to do. UH does it all in one platform/

Response from Upper Hand

Replied November 2020

Hi Kevin, Thank you so much for taking the time to write a review. We're happy to hear that our training and support teams have been helpful in getting your staff onboarded to the software. We are looking forward to growing with you! Have a great day!