Upper Hand vs EZFacility

RATING:

4.1

(109)

Upper Hand has 109 reviews and a rating of 4.1 / 5 stars vs EZFacility which has 123 reviews and a rating of 4.45 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.1 (109)
4.5 (123)
Ease-of-Use
4 / 5
4 / 5
Value for Money
4 / 5
4 / 5
Customer Support
4.5 / 5
4.5 / 5
Functionality
4 / 5
4.5 / 5
Last Review Written
January 3, 2024
April 29, 2024
Pros/Cons
  • Pros

  • Camp registration saved us valuable time and money.
  • It looks great, and creating events is very easy.
  • Cons

  • Lacking several must have features that my new software program has. Also had numerous occasions where I cancelled a client but they continued to get charged through Upperhand.
  • The complete lack of customization and available software and/or plugins (parent/child accounts, financial and administrative dashboards).
Read all user reviews
  • Pros

  • I like the schedule feature, I like that I can see what is going on in the entire facility at all times. That is a very nice feature.
  • Easy to navigate by tabs; customer service and technical support is superb.
  • Cons

  • If the check-in screen is not selected and a member scans in, it can be a problem. If you do not have at least 2 computers at your front desk, a lot of members will not get checked in.
  • It is not very intuitive for customers to use (especially new customers) I constantly receive calls and emails complaining about how new customers are unable to register for training.
Read all user reviews
Pricing Range
$
$
$
$
$
$
$
$
$
$
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos