What I like most is that they added texting to the candidates as activities so when I am texting someone, it creates an activity that can be read by all. I am mostly loving the new free feature of adding jobs directly to Monster Organic and LinkedIn direct. We've made more placements since using these features.

I don't like that I cannot search older, archived jobs for "job descriptions." Sometimes I want to find an older description and copy it but I have to click job by job, until I can find ones that have descriptions.

I have been using Top Echelon for over 10 years and appreciate all the hard work the developers put into the software and gearing it toward small recruiting agencies. It is super easy to use, and I love that it keeps me so organized.

Over the years, Top Echelon has been super easy to use, and I appreciate all the recent updates. It has made my recruiting 10x faster and kept me very organized.

Can't think of anything in particular. Everything has been great.

As I stated, I really like this platform. It is by Recruiters for Recruiters and it shows!

•A Very strong ATS •A fully functioning CRM •Great Sourcing Tools and Job Posting abilities •Strong Reporting tools •Great Careers Page addon •Texting and SMS abilities •Email tracking •Social Network Integrations •Google Chrome add-on •A.I. Job Description writing tools •Stellar Support and Training •A VERY DOABLE PRICE POINT!!!

I really don't have any issues with this platform. Maybe one day the ability to scroll right and left to go back and forth in open profiles on a list....It is possible for applicants for individual job posts.

It is what it is for now... It gets us by, but we will have to upgrade soon. I am going to need something that has a complete staffing package that can do my payroll as well, and track all of my HR information.

It is easy to use, and if you have a small company it is easy to buy into with a low amount of users. The text messaging feature is a game changer. Very helpful.

The job posting tool does not get applicants. We would get 2-3 people per week. I had to get another subscription with Zip. We try and import as many resumes as possible, but many do not make it through, or the resume doesn't parse. Everything is an add-on with this software. Which can be a benefit as well. When I see my bill at the end of the month I really don't feel that we put $220 into this. I wish my users utilized it more, however they don't have the time for all the importing. I wish there was a way to actually downgrade users. For example, my onsite doesn't enter a thing in this and just sits at a company and makes phone calls. All I would need from her is to enter information, and import resumes if needed.

I have been with Top Echelon for 6 years and have never had any issues with it. Took me about a week to really get used to it at first. It may take some people less time since I'm an old man. LOL.

Very intuitive, fast and easy maneuvering around the database, tagging companies and candidates, the planner and reminders are great as well as the mass email capabilities and tracking emails.

I can't think of any major negatives for the Top Echelon database

To me this system is perfect!! No only does it have everything a small company needs it is an ideal tool for a large company as well. It is very comprehensive.

How robust and easy it is to learn and use

I have used several systems over the past 25 years and Top Echelon is the easiest to learn, very common sensical, easiest to learn and as I have said before very robust - nothing is missing.

We are very happy with Top Echelon and will continue to use this product.

The user experience is very easy to learn and setup.

The parser could be more robust and for some reason my extensions that highlight words does not come through very well. But the extensions do work on the resume widget, so that is a plus, i just wish they showed up better on the screen.

Great support, multiple options for training, start up and on-going. Best product I've seen for the money.

ease of installation and use, resume parsing and searching

ability to view resumes, print is small and no option to view full page that's readable.

It keeps my candidates organized and accessible.

I like how easy it is to put candidates in and build the database. The search functions are also very "user friendly".

Not much negative to say about it, I have really liked it in the time I have had it.

Able to customize - pricing - hot lists

Hard to customize for specialty retained searches

The most common problem I could solve by using Big Biller is that I can combine marketing tools with email. Thanks to this application I can get the essentials for tracking applicants.

What I like most about Big Biller is that thanks to the job publication tools it allows me to publish applications on the company's career site, in various industry-specific job sites and on social channels such as LinkedIn, Facebook and Twitter. This seems excellent to me.

One downside is that Big Biller right now is not compatible with Outlook integration. I hope you can develop this feature because it is very necessary. You can also say that the design is somewhat outdated, I think they should modernize its graphical interface.

One goal I have it to become paperless. Big Biller is helping me achieve a large part of that goal.

The search features for candidates and targeted markets are very reliable. The Hot List features allow you to create a system within a system and customize the system for your own use regardless of industry. One of my favorite features is the ability to use "Open Activities" and schedule a future activity or reminder. The system sends you an email in the future as a reminder for follow-up. How cool is that? Big Biller has the best customer/technical service I have ever experienced! They are there when you need them! Friendly, Helpful and Knowledgeable! This system is very affordable and a value for a smaller recruiting shop.

Report functions need to be ramped up a little. I would also like to see some billing and accounting functions built into the system.

Overall for the cost effectiveness of the tool, I would highly recommend Big Biller to anyone looking for an effective ATS/CRM.

Big Biller is a perfect software with a lot of the basic tools necessary to run an effective business.

Would like the email logging function to be more robust, but the work around is not complex and works for us.

Very pleased with the software. Only 1 time had a backup issue and it was resolved quickly and all the information was there.

Good software to use if you're a recruiter. Uploading and downloading candidate information. Easy to use. Has many great features that makes it easy to use the software when doing your job. Emailing option is wonderful.

Sometimes when there are glitches or the software went down and off line, it took time before it came back up.

Overall we are happy with the switch. The program has many more options than our previous CRM and is a much better value add to the company.

One of the best things about Big Biller is the amount of areas that are customizable. From access levels for employees to flows and systems.

There are some glitches in the system. Emails cannot be sent to any yahoo based email addresses, and this has been unfixed for some time now. Also, there are some areas that seem should be customizable that were overlooked, like adding options to the status of people. Customer service can also be slow to respond.

It does the job of an ATS system, difficult to find and record metrics. good front end maintenance of records. poor reports, email, and search features

email tracking, interaction with linkedin, parsing

better search results, saving search results, ability to change the file name on attachments, more choices to email resumes, attachments, datasheet, add defaults to imported data. Better report choices.

I have had an excellent experience with Big Biller. As we all know, technology does not always work the way we want it to or when we want it to, and Big Biller is no different. However, Big Biller has an excellent support team working for them. They care about your opinion and work with you to make your job easier so that you can operate successfully. This mentality has stood out to since day one of working within the Big Biller system.

I have been using the Big Biller software for just over two years now. Since the update, a new feature that I think is beneficial is the automatic nominations. I enjoy the nomination feature because I can see all the applications within the candidate inbox. The apps are all in one place and do not have to worry about adding them into Big Biller, tying them to the correct recruiter and job. This feature saves a lot of time and energy. Another feature that I enjoy is the pipeline. As an intern, my main focus is on finding qualified candidates for our positions. When I am searching, I can easily see if we have considered them for the current opening and other openings we have had in the past. Before the update, this was a feature we did not utilize often. I think the pipeline has improved to become an excellent tool as I can see what candidates I have found and where they are at in the process. I can easily see the candidates that have been rejected or moved onto an interview and adjust my searching with this information.

No one likes change and adjusting to the new system has not been easy, but after establishing a routine and going through the excellent training videos that Big Biller has to offer it has made the process much a smoother transition.

I think Big Biller is an acceptable and more affordable ATS for a smaller/boutique agency overall BUT its search tool for recruiting is POOR for me. Just too many ways a title can be written, spelled, displayed - and if I don't search for it exactly as it's written, it doesnt show up. Even though it offers TAGS to always include job titles/functions, there are too many ways that things can be misspelled and thus not searchable. Technical support is almost always available and pretty good at describing what I need to do to customize and/or troubleshoot a problem.

It's web based so can use it anywhere you have internet connection including mobile devices. It's highly customizable. It offers many template options. Newly offered texting is awesome. Shows trail of all communications - notes, emails and texting. Technical support is pretty good at walking through training and customizations. More affordable than others.

It's search tool is not effective for me at all. There are too many ways a job title may be written, spelled, abbreviated, etc. so the results are not good at all. Too many different "tiles" that hold far too much information on front screen, requiring constant clicking across various tiles and levels within the tiles to see information. Too rich in data making it hard to find info I need to see quickly. I have to scroll and click far too often to get to the info I need, if I can find it at all. Too many opportunities to misspell words in the "tags", making searching very often filled with errors or providing poor results. Cannot reparse easily within same resume. Glitches often (maybe because it does rely on internet). Migrating all my data was time consuming and filled with many missing fields and hard to decipher data.

I confess that Big Biller is the first "real" applicant tracking system we've used, so I have no real point of comparison I will say that via email, help chat, and in person, they are dedicated to having happy customers. They are open to suggestions to improve the product

It works! Tracks and monitors everything we need. LOVE the ability to text from it.

Lately there have been many updates. I'd say they came "fast & furious". I appreciate the motivation and confess that I am "old school" so some of it has been a bit overwhelming and confusing. They are very helpful however, no matter how dumb the questions are. It is difficult to navigate the topics to find help solving a problem

I don't have anything negative to say. The experience thus far has been positive. Still learning new things, and I'm sure I haven't fully utilized all its functionality and capabilities yet.

The product is very easy to use. Has great functionality both as a ATS and CRM. Excellent technical support that is local in the USA. Top Echelon also adds great value for your money by providing Webinars on a regular basis on various topics that is pertinent to running a successful business.The other big plus is having the Network (Forum) which allows you to collaborate with other recruiters and agencies and work on split deals.

Not sure if Top Echelon offers this but it would be nice if you could conduct more automated campaigns to attract new candidates and new clients through the platform.

Their training group, technical support well everyone has been super amazing, helpful and wonderful to work with. The transfer of our old into the new was seamless with no errors. LOVE IT!!

We love the user friendly aspect of Big Biller. It was plug and play right from the get go without training. Pretty amazing! We came from a software that was difficult with a lot of clicks and were raving about the east of use with Big Biller. Once we had training it became even more amazing!!

There hasn't been anything that we haven't liked about the software.

It's a great database for recruiting, with everything a recruiter might need, for a reasonable price. It's truly OUTSTANDING feature, though, is tech support. In the very rare even that I have needed them, I call (yes, call ON THE PHONE....they don't divert me to just a chat or email function), and lo and behold, a live person THAT ACTUALLY WORKS THERE AND KNOWS WHAT THEY'RE TALKING ABOUT answers in the first couple of rings. They then solve my problem DURING THE CALL, giving me as much time as I need for questions. If the problem can't be solved during the call, the follow up is excellent. They behave as if they value each and every customer, and I only have one seat with them currently.

Easy to use, customizable, does everything I want it to in a straightforward manner

I wish that there were more keyword searching capabilities, such as keyword searching on the planner, and an "all records" keyword search, but it doesn't discourage my satisfaction with the software; I had to "reach" for a "what did you like least" example.

Recruitment: With TE, I have billed $$ millions of successful search fees. It gives me everything I need.

What can I say? Easy to use for a non-techie like me; great training and customer service. When there is a question I can call and get an immediate response from an english-speaking professional. Generally speaking, on occasion I work way past normal hours and the app keeps me in touch wherever I may be. I've had demos of other products, but the value, functionality, and continuous ongoing development of the product makes me a very loyal customer.

There are no dislikes. Top Echelon can perform way above my proficiency level.

Good . Love the staff and it works

Tracking Record keeping Staff Networking

Not time to learn it all . I like it other than I Only know half of what it does

I feel it is a good product. Like everything it has glitches and things I wish were different.

I like the integration with Linked In, ease of emailing a candidate directly from the database.

Would like to be able to search EVERY area of the database. When doing a search of the database, I would like to be able to distinguish between a work email or a personal email. Presently you can just select if they have an email. I would like to be able to change or add to files in mass, such as Date of Last contact, etc. I would like the different sections to work better together. Such as if you add a new company to a candidates profile, as their current employer and you attach the company to candidates profile, the company information should transfer over. Currently only the phone number will transfer, the address will not.