CheckMarket Software


CheckMarket is a cloud-based survey tool that caters to small, midsize and large enterprises, as well as government agencies. Primary features  include survey creation, distribution channel management, reporting, user notifications and white labelling.

The survey creation module allows users to create, edit and conduct surveys in various languages. Users can customize respondent surveys based on previous survey responses, gender, language and more. The distribution module allows users to collect responses via email, social media, Slack, text messages, telephones or kiosks.

Users can view reports in their dashboard or extract reports with charts in Microsoft Excel, Word and PowerPoint, as well as PDF, SPSS and more. CheckMarket offers integration with Salesforce, Zendesk, Slack and Zapier, as well as social media sites such as Linkedin, Facebook and Twitter.

CheckMarket is available with per survey and subscription-based pricing options. Support is offered via email, phone, chat and through a knowledge base.



111 Reviews of CheckMarket

Overall rating

4.41 / 5 stars

Filters:

Showing 1 - 20 of 111 reviews

January 2019

sandy from region of waterloo

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

January 2019

good for value but with lots of bug

It is OK but with lots of potential. With their speed of cleaning the bugs, I think I will be perfected in a year or so.

Pros

good value and user experience, good customer support online

Cons

so many bugs in the system initially. no toll free number for client service

November 2018

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

5 of 5

November 2018

Very useful

Pros

There are some incredible capabilities in this software. We have juggled through multiple survey software and this is arguably the best we've had. The capabilities are endless.

Cons

No real issues for me. I suppose it could take time to learn the software, but it is easily worth it.

November 2018

Eveline from IDEA Consult

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2018

Very agile and great customer service

Pros

The agility and the pro-active and fast customer service.

Cons

Once tailored programmed has been done, the survey is locked, making changes afterwards less flexible.

August 2018

Laurie from Elevate Wyoming

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

CheckMarket is AWESOME!

Pros

Once you get in and start looking around, there is so much functionality. I am new at this and they were extremely helpful!

Cons

The more advanced features are harder to navigate for a beginner. They were very helpful in helping me figure out. The directions might seem easy for someone with programming experience; however, I have zero programming experience.

June 2018

Peter from Public Health

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2018

We use this platform to develop and send program evaluation surveys for campaigns

Pros

We can have better control over where our data is housed. The controls for design are fairly intuitive and easy to learn. The reports are attractive and easy to interpret with many options as to how to display the data.
Online sign in is convenient.
They provide different methods to distribute the surveys

Cons

The limits on respondents based on the plan purchased could be an issue for some organizations.
Some of the more advanced customization controls during survey construction are a bit clunky and could be refined further for a better user experience.

April 2018

Carole from City of Toronto

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

3 of 5

Customer support

4 of 5

Functionality

3 of 5

April 2018

An error in developing questions occurred and I received great tech support

Pros

Elegant layout, standardized ease of formatting text some city departments are very happy with the multi language translations.

Cons

Reports do not show the question variable names - this is a problem when there are two or more subsets of respondents who are asked the same questions. (ie., branched by subset)

March 2018

Santosh from Infobahn Softworld

Company Size: 51-200 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

Best survey tool

Pros

One of the best survey tools with many personal customization capabilities, you can do as per your personal choice and the user interface is very easy to understand.

Cons

Working with too many questions can be a little frustrating for the respondents as we need a genuine and detailed information from them.

December 2017

Louise from Eastern Ontario HU

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2017

CheckMarket is very intuitive and easy to learn

Pros

It's ease of use when I have to train others implementing surveys.
Each User has their own account and cannot see the other surveys.
Help centre is very quick

October 2017

Lee from General Motors / Walden University

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2017

I recently tried Survey Monkey but I feel CheckMarket is much better.

This is my first attempt to use the software and I will be able to provide a better response in a week.

Pros

Easy to use and great customer service. The response to my questions were great and quick. The team explained my concerns very well with good solutions.

Cons

Some minor features such as how to layout your survey (Separate Titles) could be improved. But overall it appears to be a good alternative to other Survey companies.

September 2017

Jonathan from Proximus

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

4 of 5

Customer support

5 of 5

Functionality

4 of 5

September 2017

The support is definitively one of their strongest point. The product itself is very usable.

Pros

The support. Also the tool is overall very nice to work with and feels very 2017-ish interface wise.

Cons

The lack of advanced functionalities beside branching - way more control over the surveys would make it even more powerful.

July 2017

Steven from Eurofit Group

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2017

our intentions where quickly understood and integrated into the software nicely

great tool to automatize our survey. lots of savings on time and efforts

Pros

great value for the money, support is perfect, tool that covers exactly the needs we had for our employee survey

Cons

no real cons actually. set up was done by the Checkmarket project team, so own use was limited. No issues.

July 2017

Tom from Tessenderlo Group

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

July 2017

Quick, easy and powerful, great service included!

Pros

It is very easy to use the tool online. Survey's are set up in no time and if you do have some questions, customer support is very helpful and quick to give you an answer.

Cons

The graphical user interface (GUI) is not always as intuitive. Translations between survey languages is sometimes more laborious because they cannot be displayed alongside eachother.

July 2017

Hanne from Voka, Flanders' Chamber of Commerce and Industry

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2017

Time saving tool

lots of time, nice and professional reports

Pros

Versatile tool with lots of customization possibilities

We use this tool for various trainings and events. Thanks to its ease of use and customizations we saved a lot of time and achieve a greater professional appearance.

Lots of functions, many question types

Cons

If you make changes or corrections in the invitation mails, you have to click often to make the same changes in the remindermails.

June 2017

Sep from Co-Relate

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3 of 5

Customer support

5 of 5

Functionality

4 of 5

June 2017

User friendly tool with great helpdesk.

gives us the data we need.

Pros

I'm very satisfied with the tool and for the support the CheckMarket team provides for questions and problems.


June 2017

Nico from DELA Verzekeringen

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

June 2017

a

Pros

Tthe platform is accessible for an average computer user, and above all: the service and support are FENOMENAL.

Cons

The text processing could be more smooth and extensive.

June 2017

Rik from AFAS Software

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

June 2017

Great!

Pros

There is so much to discover! A lot of potential! Especially in the automation of evaluations there's much more to discover. We keep using it more and more

Cons

Templating for surveys and mails could be easier. Customer support does help with this, but when you want to do it by yourself, you have to know a lot of code.

June 2017

Sarah from Heilig Graf

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2017

Very user friendly tool.

Pros

The CheckMarket software provides strong support to the organization of our school. We use the tool for registrations and evaluations of activities/events. The tool is very user friendly. The creation of a CheckMarket survey is easy and the tool offers a wide choice of response options. For the respondent it's an easy tool as well. The tool has different features that standard tools often don't offer. For example, it is possible to set up a maximum amount of respondents or to adapt the data after the survey is launched. Therefore our educational institution is a very happy customer!

Cons

If the software could be offered in Dutch, that would be an advantage.

June 2017

Filip from Lecot-Raedschelders

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

June 2017

Efficient collaboration and customer oriented guidance.

Pros

CheckMarket has helped us in an efficient and client friendly manner in setting up and conducting the survey, where our employees could give their opinion on themes related to their employment. Afterwards, the reports were soon available. Overall, great experience.

Cons

No specific shortcomings apart from the lack of benchmarks which are not integrated in the reports.

June 2017

Alex from ProMinded

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

June 2017

A great software which probably offers the best value for money.

Easy to use with enough features for a very good price!

Pros

Very intuitive, simple, with enough options and features. The best thing if you'd ask me is the fact that the helpdesk consists of REAL PEOPLE picking up the phone, who're very keen to help you out with anything. I like this!

Cons

In some cases, it doesn't have the features which very expensive software do have. But then again, value for money is really high at CheckMarket!

June 2017

Hanneke from Bing Research

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

June 2017

Easy to use tool for data collection User friendly software for data collection

Pros

Very user friendly and functional software. The helpdesk is easy to reach during office hours. The helpfulness of team is very good. Clear and often useful advice.

Cons

The options are not always flexible in programmation and/or output needs. For complexe skips on the questionnaire or specific needs in our exports we use workarounds instead of finding the solution in the software directly.