CheckMarket Software


 

CheckMarket is a cloud-based survey tool that caters to small, midsize and large enterprises, as well as government agencies. Primary features  include survey creation, distribution channel management, reporting, user notifications and white labelling.

The survey creation module allows users to create, edit and conduct surveys in various languages. Users can customize respondent surveys based on previous survey responses, gender, language and more. The distribution module allows users to collect responses via email, social media, Slack, text messages, telephones or kiosks.

Users can view reports in their dashboard or extract reports with charts in Microsoft Excel, Word and PowerPoint, as well as PDF, SPSS and more. CheckMarket offers integration with Salesforce, Zendesk, Slack and Zapier, as well as social media sites such as Linkedin, Facebook and Twitter.

CheckMarket is available with per survey and subscription-based pricing options. Support is offered via email, phone, chat and through a knowledge base.

 

CheckMarket - Reports
 
  • CheckMarket - Reports
    Reports
  • CheckMarket - Question types
    Question types
  • CheckMarket - Design surveys
    Design surveys
  • CheckMarket - Mobile view
    Mobile view
  • CheckMarket - Multiple devices
    Multiple devices
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

99 Reviews of CheckMarket

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Jonathan from Proximus
Number of employees: 10,000+ employees Employees number: 10,000+ employees

September 2017

September 2017

The support is definitively one of their strongest point. The product itself is very usable.

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
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Quality
Support
Pros

The support. Also the tool is overall very nice to work with and feels very 2017-ish interface wise.

Cons

The lack of advanced functionalities beside branching - way more control over the surveys would make it even more powerful.

Source: Capterra
 

Steven from Eurofit Group
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

July 2017

July 2017

our intentions where quickly understood and integrated into the software nicely

Ease-of-use

Functionality

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great tool to automatize our survey. lots of savings on time and efforts

Pros

great value for the money, support is perfect, tool that covers exactly the needs we had for our employee survey

Cons

no real cons actually. set up was done by the Checkmarket project team, so own use was limited. No issues.

Source: Capterra
 

Tom from Tessenderlo Group
Number of employees: 201-500 employees Employees number: 201-500 employees

July 2017

July 2017

Quick, easy and powerful, great service included!

Ease-of-use

Functionality

Product Quality

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Value for Money

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Pros

It is very easy to use the tool online. Survey's are set up in no time and if you do have some questions, customer support is very helpful and quick to give you an answer.

Cons

The graphical user interface (GUI) is not always as intuitive. Translations between survey languages is sometimes more laborious because they cannot be displayed alongside eachother.

Source: Capterra
 

Hanne from Voka, Flanders' Chamber of Commerce and Industry
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Time saving tool

Ease-of-use

Functionality

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Value for Money

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lots of time, nice and professional reports

Pros

Versatile tool with lots of customization possibilities

We use this tool for various trainings and events. Thanks to its ease of use and customizations we saved a lot of time and achieve a greater professional appearance.

Lots of functions, many question types

Cons

If you make changes or corrections in the invitation mails, you have to click often to make the same changes in the remindermails.

Source: Capterra
 

Sep from Co-Relate
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

User friendly tool with great helpdesk.

Ease-of-use

Functionality

Product Quality

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gives us the data we need.

Pros

I'm very satisfied with the tool and for the support the CheckMarket team provides for questions and problems.


Source: Capterra
 

Nico from DELA Verzekeringen

June 2017

June 2017

a

Ease-of-use

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Pros

Tthe platform is accessible for an average computer user, and above all: the service and support are FENOMENAL.

Cons

The text processing could be more smooth and extensive.

Source: Capterra
 

Rik from AFAS Software
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2017

June 2017

Great!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Usability
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Quality
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Pros

There is so much to discover! A lot of potential! Especially in the automation of evaluations there's much more to discover. We keep using it more and more

Cons

Templating for surveys and mails could be easier. Customer support does help with this, but when you want to do it by yourself, you have to know a lot of code.

Source: Capterra
 

Sarah from Heilig Graf

June 2017

June 2017

Very user friendly tool.

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
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Pros

The CheckMarket software provides strong support to the organization of our school. We use the tool for registrations and evaluations of activities/events. The tool is very user friendly. The creation of a CheckMarket survey is easy and the tool offers a wide choice of response options. For the respondent it's an easy tool as well. The tool has different features that standard tools often don't offer. For example, it is possible to set up a maximum amount of respondents or to adapt the data after the survey is launched. Therefore our educational institution is a very happy customer!

Cons

If the software could be offered in Dutch, that would be an advantage.

Source: Capterra
 

Filip from Lecot-Raedschelders

June 2017

June 2017

Efficient collaboration and customer oriented guidance.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Pros

CheckMarket has helped us in an efficient and client friendly manner in setting up and conducting the survey, where our employees could give their opinion on themes related to their employment. Afterwards, the reports were soon available. Overall, great experience.

Cons

No specific shortcomings apart from the lack of benchmarks which are not integrated in the reports.

Source: Capterra
 

Alex from ProMinded
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

A great software which probably offers the best value for money.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Support

Easy to use with enough features for a very good price!

Pros

Very intuitive, simple, with enough options and features. The best thing if you'd ask me is the fact that the helpdesk consists of REAL PEOPLE picking up the phone, who're very keen to help you out with anything. I like this!

Cons

In some cases, it doesn't have the features which very expensive software do have. But then again, value for money is really high at CheckMarket!

Source: Capterra
 

Hanneke from Bing Research

June 2017

June 2017

Easy to use tool for data collection User friendly software for data collection

Ease-of-use

Functionality

Product Quality

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Value for Money

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Pros

Very user friendly and functional software. The helpdesk is easy to reach during office hours. The helpfulness of team is very good. Clear and often useful advice.

Cons

The options are not always flexible in programmation and/or output needs. For complexe skips on the questionnaire or specific needs in our exports we use workarounds instead of finding the solution in the software directly.

Source: Capterra
 

Anthony from LoBue Group

June 2017

June 2017

Great functionality... excellent support!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Support

Ability to manage surveys for multiple client engagements efficiently.

Pros

Out of the gate, the software contains most every option required for managing your surveys. Additionally, the service comes with a simple use based licensing scheme. However, the best part of the experience is CheckMarkets support process. Things do not always go perfect with commercially available software. An organizations ability to re-mediate issues quickly is key¿. and that is definitely where CheckMarket excels. Time between support request and resolution (whether it is a user knowledge issue or something that requires CM development involvement) is definitely more efficient than other vendors we experience.

Cons

The use of images in surveys could be more intuitive and efficient. With the documentation it did not take more than a few minutes to figure it out, but definitely room for improvement as it is a multi-step process.

Source: Capterra
 

Julie from Peterborough Public Health
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

Works great

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Product Quality
Quality
Value for Money
Value
Support

Great for creating survey's fairly easy to use.

Pros

Fairly simple to use. I like that is it easy to create the survey's and selecting the question types. When I wasn't able to figure something out, customer service was quick to response.

Cons

Reports could be a little better. I would like the option of being able to create PDF of the whole report with both graphs and the text responses, I wasn't able to find this option.

Source: Capterra
 

Nathalie from Zorg-Lokaal | www.zorg-lokaal.nl
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Can't be anything else but positive. Perfect tool and even more perfect customer service.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Value for Money
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Pros

Low costs, easy to use and great support within the tool and if that's not working perfect support from customer service. Very friendly and flexibel people.

Source: Capterra
 

Wouter from AG Insurance

May 2017

May 2017

Easy to use & good looking tool to contact group a of people (intern & extern)! Super Support Team!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Value for Money
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Pros

The service is incredible.
The Product works very intuitive and looks good.
Easy to use.
Client friendly
..

Source: Capterra
 

Asmeet from Genentech

May 2017

May 2017

Seamless

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Value for Money
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Pros

It's easy to use and the customer support is amazing and fast (even when you're using the trial version)!
There are no pushy sales people involved and the pricing is super simple.
The features that you get apply across any plan you purchase.

Cons

I haven't encountered anything that I dislike about the software. So far everything seems to be going well.

Source: Capterra
 

An from IDEA Consult
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Easy to use and great support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Value for Money
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Support

It does not require a great deal of software skills to use CheckMarket and programme your online survey. Furthermore, if anything does not turn out the way you planned, the CheckMarket team is ready to guide you through the software and show its possibilities. While the lay-out options are rather limited, each survey is appealing to respondents and yields a good response rate. The possibility to send a reminder to participate is a great feature that contributes to a high response and so are the tips and tricks that are posted online.

Recently, our company also used the CheckMarket panel to survey a representative sample of 1 000 persons. We could monitor the response in real time and were able to close the survey after 10 days while it would have taken us weeks to reach the same group of people through alternative channels. It is definitely worth considering this way of distributing your online survey when you are looking for a high response rate among people with a certain profile in a short period of time. You can achieve great results by joining forces with the CheckMarket team!

Pros

It is easy to use, has a lot of features and the support team is easy to reach and helps you wherever possible.

Cons

The difficulty to change the lay-out of questions and the invitation mail. There are some buttons, but the options are limited.

Source: Capterra
 

Melanie from Prodigious - Publicis
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

March 2017

March 2017

EXCELLENT !

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I am extremely happy and satisfied with the Checkmarket tool and Customer Service so far. Keep the excellent work.

Pros

Very flexible to build surveys exactly for our needs. Userfriendly/easiness to use. Possibility to learn and work out logics/solutions oneself. Wide range of possibilities to improve layout and improve the experience for the people who will receive the surveys (question embedded in email, layout, personalizable email address and fields). Online formulare was built by the customer service team for us and combined with one survey, in order to make it easy for various internal teams to access a common survey and send surveys individually as when they need to - without even logging into the system. Excellent experience with your customer service who are very friendly and professional, trying to investigate/help straight away, and this not only now as we are clients (having purchased the license) but even also already during the set-up process and pilot phase with the free license.

Cons

At the moment I cannot even think of anything better.

Advice to Others

not for the moment

Source: Capterra
 

Susan from City of Ottawa
Number of employees: 10,000+ employees Employees number: 10,000+ employees

March 2017

March 2017

Great experiences with CheckMarket Survey!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Functionality
Product Quality
Quality
Value for Money
Value
Support

The support we have received, as we learn this new software, has been invaluable! Check Market surveys include a lot of tools to distribute and to analyze the data collected.

Pros

Appearance

Cons

Some concepts are difficult to understand....I believe the training, currently planned, will make a real difference.

Source: Capterra
 

Nele from Makro Cash & Carry Belgium
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

March 2017

March 2017

Checkmarket Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Product Quality
Quality
Value for Money
Value
Support

Checkmarket is a really "ready to use" tool with a fantastic support behind. We use the tool almost for all our customer research, from a small easy survey to a big and complex research project.

Pros

Easy to use, self explaining, support module

Cons

no idea

Source: Capterra
 
 
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