About IdSurvey

IdSurvey is a professional data collection software to manage telephone, web and face-to-face surveys. It is a native web-based solution, which users can access from anywhere, with a common browser and internet connection. 

There's no limitation in the number of projects you can create. The questionnaires can be as complex as you like and with how many questions as you like. 

The survey can be simultaneously distributed through different channels collecting all the data in one database. You can reach your respondents via telephone, face to face, email, SMS, panel or on the website or social media. 

Platform hosting is free but in-house setup can also be offered for special customer requirements. 


Supported Operating System(s):

Web browser (OS agnostic)

14 Reviews of IdSurvey

Average User Ratings

Overall

4.79 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(11)

11

4 stars

(3)

3

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 14 results

February 2020

Arpine from Breavis

Verified Reviewer

Company Size: 11-50 employees

Industry: Research

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2020

The most sophisticated software for opinion polling and market research

The most important problem the software solved was the quality assurance of our interviews. The GPS fixed the coordinates of the interviewer and then the MS Access database gave opportunity to check the duration of each question of the interview. By this all the questionnaires that had less than minimum acceptable duration for each question were disqualified.

Pros

• CAPI / CATI /CAWI modes can be integrated together • User friendly interface, no need for additional specialist • Data download in .sav, .xlsx, .csv formats • OnSite data possibility • Question duration in MS Access database • Availability of knowledge base • Works for Android, iOS and Windows devices

Cons

• There is no possibility to randomly select from the list of respondents • CATI calls are done via IP phone and not USBs

Response from IdWeb

Replied February 2020

Thanks for your review! We're happy to inform you that in the latest version of the software, the list of contacts is also proposed to agents in random order!

March 2020

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

March 2020

The best tool for professional sociological surveys.

Our Company is specialized in sociological research and with the help of IdSurvey we said goodbye to paper based interviews, manual qa-s and were able to have more qualified results. The quality assurance part was the most important one (you can see how much time n interviewer spent on specific questions, location etc., that cannot be done with paper based questionnaires).

Pros

The software gives you opportunity to conduct sophisticated surveys CATI (did not use), CAPI and CAWI. The way it is designed for administrator to create questionnaires, set the logic to lower the mistake rate from the side of interviewer is the most valuable part of this soft. The integration part was very easy, the support team is always up for help and open for new suggestions for improvements.

Cons

The fee for the first time installation is high, if you are not planning to use the software in long term the pricing is not comfortable.

Response from IdWeb

Replied April 2020

Thanks a lot for the review! Get in touch with us for any specific requirements of any kind.

July 2020

Keith from G1 Research

Company Size: 11-50 employees

Industry: Research

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

5.0

Functionality

5.0

July 2020

To judge a company you must look at support

Too much experience for this small space., if someone needs more info, they can call me directly or email me.

Pros

The way ID Survey handles issues is exemplary. [SENSITIVE CONTENT HIDDEN] is very knowledgeable and is very responsive. When a new feature is added or a fix, [SENSITIVE CONTENT HIDDEN] and his staff are on top of the issue no matter the time of day or night.

Cons

With all software you will find bugs but as I stated above it’s how a company handles those issues that make or break a company in my eyes. IDS is at the top of the pack as far as this is concerned.

Reasons for Choosing IdSurvey

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Response from IdWeb

Replied July 2020

Thanks for your kind words!

October 2016

Azamat from Coalition for Democracy and Civil Society

Company Size: 11-50 employees

Industry: Civic & Social Organization

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

1.0

Customer support

5.0

Functionality

4.0

October 2016

Good experience with IdSurvey V5

Conduction of a pre-electoral survey. Overall we were satisfied with the product for it's ease of use and great technical support. What we liked: -simple in use. -easy interface. -good technical support -functional questionary builder What we didn't like: -unable to test questionary without using tokens -no functionality to print questionary (as before in V4) -expensive token system, exclusively cloud storage of surveys (no offline as in V4)

Pros

-simple in use. -easy interface. -good technical support. -functional questionary builder.

Cons

-unable to test questionary without using tokens -no functionality to print questionary (as before in V4) -expensive token system, exclusively cloud storage of surveys (no offline as in V4)

Response from IdWeb

Replied February 2020

Dear Azamat, thanks for your review. Well, we know how to get better and we included in brand new IdSurvey 6.0 a real test mode, we reintroduced questionnaire print and much more. The token system is actually really flexible and allow you not to be burdened with Annual Maintenance fee! We have both on cloud and on premises setup, your management opted for the on cloud when switching to the new system :) If needed we're here to help!

March 2020

Fiona from McNair yellowSquares

Company Size: 51-200 employees

Industry: Market Research

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2020

The mix mode survey platform features of IdSurvey gives us the power of versatility.

Pros

We conduct thousands of surveys each year with a wide and differing range of survey requirements. IdSurvey provides an easy and intuitive survey builder, with a large and flexible array of questionnaire and programming characteristics in order to run mix mode surveys. When required, the platform is able to integrate auto-dialler, email and SMS campaign modules. The CATI screen is clean and easy to use from an interviewer perspective. Our programmers love IdCode and flowscript, finding programming very efficient. The team at IdSurvey provide great support and are responsive to feedback. We have experienced continuous improvements, and requests on many occasions for additional features have been implemented. The pricing structure suited our needs with very low upfront costs to test out the software. Contracts are not required with the ‘pay as you go’ model.

Cons

The CAPI pricing is higher than other platforms and the CATI supervising module is not quite as sophisticated as others.

Reasons for Choosing IdSurvey

We reviewed many of the top survey platforms when considering our purchase needs. We chose IdSurvey over alternatives based on the features available and the pricing model. We continue to utilize other products but the versatility and range of features of IdSurvey has resulted in a larger percentage of our survey solutions being designed, distributed and analysed by this tool. IdSurvey enables us to provide a full range of survey solutions.

Response from IdWeb

Replied March 2020

Thanks for your review! Your feedback is crucial to us. We're happy to say we're working every day to improve our software. Thank you.