Toluna Start Software

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About Toluna Start

QuickSurveys is a cloud-based solution that helps enterprises build questionnaires and gain insights into business performance by conducting automated market research. Key features include question branching, email marketing, response validation, question piping, data export and custom templates. Designed for businesses of all sizes, QuickSurveys provides data visualization tools to generate reports in real-time for facilitating decision making. It allows firms to build/send surveys to customers and team members and share them across multiple social media platforms including Twitter, Facebook, LinkedIn and more. Additionally, the solution enables enterprises to embed surveys into business websites for ensuring customer engagement. QuickSurveys comes with a c...
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QuickSurveys analytics screenshot

Toluna Start User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4

Showing 1 - 5 of 56 reviews

User Profile

Luke

Verified reviewer

Company size: 1,001-5,000 employees

Industry: Financial Services

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
4

Functionality

out of 5

August 2019

Quick way to get responses from the team to make decisions

User friendly program to help make team decisions.

Pros

In cases where it should be a team decision about something, but it isn't crucial to be in person for it, QuickSurveys is great to get the responses from the team members. You can then quickly see what options are most popular and why they are most popular, leading to the best final decision.

Cons

Participants do not put as much effort into it sometimes because it is anonymous. It is easy to just select any options without fully reading everything, which happens to be the case sometimes.

Brenda

Company size: 501-1,000 employees

Industry: E-Learning

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
4

Functionality

out of 5

June 2020

A long time survey addict!

Overall these are good surveys and rank high among the many I have used. There seems to be a good deal of effort put in to designing them. Rewards are satisfactory and the opportunity to voice my opinion about products is wonderful.

Pros

I have been doing surveys for years. I do them almost nightly in my free time. I love having my voice count and receiving rewards along the way. QuickSurveys is one of the most well known and commonly seen surveys in the field. I am familiar with it through Toluna as well as some other sites that it appears on. If I am not mistaken I believe they have appeared on Quickthoughts and opinionoutpost as well as others. If I had to only point out the positives I would say that it gives detailed questions, uses visuals on occasion and appears to do a good job filtering out people who do not meet the needed customer demographic. The survey gives you the opportunity to give real answers that can impact products in every consumer area such as shampoo, video gaming and vehicles. I trust the name when it appears because it is widely used and I have been doing surveys for a long time. I became very familiar with different companies.

Cons

I do have a couple of complaints. I do find some of the surveys to be very long compared to their counterparts. On several occasions I felt like I was halfway done with a survey only for it to go back to the home page and inform me there were enough participants already or that I did not qualify. I feel this should be determined very quickly so I am not wasting time on a survey I will not be given the chance to complete. I also have received an error message after completing the survey a couple of times resulting in a loss of the promised reward. Aside from these couple of occasional issues I have been satisfied

Jason

Company size: 11-50 employees

Industry: Professional Training & Coaching

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
2

Value for money

out of 5
3

Customer support

out of 5
3

Functionality

out of 5

April 2020

Sorry, this survey is not a match

I haven’t been able to get on a positive streak of selection and completion as a user. As a client I would have to say its very useful as the filters are extreme.

Pros

The software is easy to use. The layout is simple. It definitely isn’t loaded with options or information to overwhelm a new user. I like the simple blue and white colors. The email communication is professional. I get a lot of emails and a lot of garbage but scrolling /opening through quickly I can distinguish a legitimate company. Signing up and first impression I would give an 8.

Cons

It asks questions multiple times and I understand the bot security but it doesn’t seem to compile the information to use it efficiently. I selected around 10-15 surveys to take and partially completed most of them but was only able to fully complete a few. It says its asking some questions to find a survey thats a good match for you but they are the same questions. It would seem the software would have been able to compile this information to complete a user profile and have these surveys that are a good match already filtered and ready on the users app. Its very discouraging to keep answering questions and then having to keep starting over especially with the same questions. The last survey I completed was all over the place. From appliances to the corona virus it felt like it was trying to find a way to say this one is not a match either. After I completed the survey it took me back to the survey page and my points didn’t reflect the completion. There wasn’t a landing page to say something like completed, points acquired, when they will be credited, a survey score or any type of useful information. Also I couldn’t find a link that had anything to say about it. I am hoping that the redundancy of the questions is to scale users for quality and the user experience improves. I’m sure if I looked hard enough I could find the answers to any questions I have but overall beginners experience I would have to score a 6.

Anonymous

Company size: 2-10 employees

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

March 2022

Your Variety Survey Platform

It resolves much of the problem in answering those queries of product brands. Through this software, it helps much in improving products and services of companies that are selling worldwide. In a way it can serve more people through giving opinions and feedback to it.

Pros

I like the most, the varieties of subtopics in this platform. I can have a game, polls, surveys and contest of designs and etc. I can also acquire points from these mentioned features. I find it very comprehensive site as for me. I do have lots of choices to take and not time pressured.

Cons

I just don't like the idea of me as a panelist and taking much time answering the questions and in the middle of the survey i will be disqualified. it is a kind of waste of time then for me. I hope to have it improves that when disqualifying a panelist, it somehow will disqualify it that soon and not on the later part of the survey itself.

Anonymous

Company size: 201-500 employees

Time used: More than 2 years

Review Source: Capterra

5

Ease-of-use

out of 5
5

Value for money

out of 5
4

Customer support

out of 5
4

Functionality

out of 5

January 2019

QuickSurvey Review

Overall it's been pretty good. A few team members experienced a few issues with under-qualified project managers, but overall, I've been quite happy.

Pros

QuickSurveys are great for quick turn projects. The account/project team does a great job handling any concerns, so that I don't have to spend time programming or trouble shooting.

Cons

It would be helpful to have a few other visualization options for data - often times I screen shot the analytics page, because the PowerPoint output looks less clean. For instance, combining responses from different questions to create one word cloud would be helpful. "Filtering" is the one feature that could be improved upon. It's definitely functional, but for some reason, not the most intuitive the first time you go about it. Clearing filters within the charts and tables can be handy, but it would be nice if there was also a "clear filters" button in the tool bar where the original filter funnel sits.

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