About SurveyMethods

SurveyMethods is a cloud-based survey solution for creating online surveys, polls, email newsletters and online event registrations. The solution can be used to create surveys for gathering market research, capturing customer feedback, evaluating employees and so on.

Using the tool, users can create surveys with different question types including matrix questions with rating scales, choice-based drop-down menus or open ended comment boxes. Users can brand the survey with company colors and logos. Additionally, users can customize the "Welcome" and "Thank-you" pages of the survey.

Once a survey is complete, users can share it with respondents over email or through a link. After respondents take the survey, SurveyMethods ca...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic)

53 Reviews of SurveyMethods

Average User Ratings

Overall

4.92 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

Ratings Snapshot

5 stars

(49)

49

4 stars

(4)

4

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 53 results

January 2018

User Profile Picture

Andy from The Village School

Verified Reviewer

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2018

Easy to use survey software with strong analytical tools

We have used this for a large variety of information gathering needs. We survey parents about their experience in our school. We conduct board and staff surveys to evaluate their work experience and the work of our administration. Students use the survey to learn the basics of online survey approaches. When we have a meeting to schedule with somewhat complicated parameters, we use Survey Methods.

Pros

Intuitive interface. Offers many survey question methods, ranging from the simplest input to more involved, responses allowing scoring and multi factor correlation. Strong, graphically-oriented reporting options Transfers data easily to MSWord, PDF, Excel for further analysis. Various confidentiality options. Allows categorization of email respondents. Allows many style templates. Allows quick vs. more involved editing of questions.

Cons

Because of the many features offered, the program can take a bit of time to explain to other employees. This is to be expected, however, from any program.

March 2020

Maria from The PAST Foundation

Company Size: 11-50 employees

Industry: Education Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

March 2020

Educational Program Evaluation using Survey Methods

On the whole, I really appreciate all of the options Survey Methods offers. We are currently designing surveys to be implemented by a client who uses another survey platform, which makes us appreciate Survey Methods all the more. Until recently we did not know Survey Methods had new ownership. We had set up for automatic invoicing, which didn't work this year. This involved a phone call and many emails, where the new staff was very responsive. I'd say the biggest problem as we are an educational non-profit is that our annual cost has more than tripled and we had to reduce the number of survey accounts for our organization.

Pros

We've been using Survey Methods for 12 years to gather qualitative and quantitative data to support educational program implementation, and it's been an incredibly useful platform. It is easy to format surveys, and includes useful features such as skip logic and many different options for question types. Our respondents are often protected by an IRB, which makes the anonymity guarantee essential. We're a able to provide a link to our IRB survey consent form in the survey web greeting. Some of our surveys can be time-intensive, so we also appreciate the "Save and Resume" option.

Cons

We always use the survey URL to launch, and sometimes the link the doesn't work and we need to include instructions for pasting the link in a browser, and that can be frustrating when our clients are disseminating the link. I feel it reflects poorly on our abilities to help them collect data. In terms of reporting, I'd like to see more options for Survey Methods generated graphics. We often have to take the quantitative data and create our own interesting representations for reports. I'd also like to see more interesting options for the look of the surveys. We're able to insert logos, which is great, as well as customize the colors, but it would be nice to have some preset ones that are more attractive. In our survey design process we go through several iterations as we include our clients' feedback to get the most relevant data for them. Often we'll format in Survey Methods and send them the link to try it out, other times it is more useful to generate a word doc from Survey Methods and ask them to edit it digitally. The word docs are incredibly awkward in their formatting, and can get wonky when you try to move things around. Is there a way to create word docs without the table formatting?

Reasons for Switching to SurveyMethods

Survey Methods was more useful for collecting and analyzing data from big respondent pools, and offered more features.

Response from Survey Methods

Replied March 2020

Thank you for the review. Over the coming months you will see more reporting options as that is one of the areas we're focusing on. We aim to be the best value in the market and do provide significant discounts for educational and not-for-profit organizations.

August 2021

Jason from Tropical Vibez Sauce

Company Size: 2-10 employees

Industry: Food Production

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

August 2021

Great software for research and marketing

I really love this software and would recommend. Customer service is wonderful and I get back timely feedbacks that are useful to.

Pros

What I love most about this software is that it’s easy to set up and use. Takes little to no time in creating and editing surveys. The dashboard that consist of the surveys is easy to understand.

Cons

The price is a bit too much. Other than that I really don’t find any problem that I have with this software.

January 2021

Michael from Direct Effect Solutions, Inc.

Company Size: 2-10 employees

Industry: Management Consulting

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2021

An important tool for our business

We have been using SurveyMethods for over 10 years. The system has been reliable, which is critical when you are relying on a third-party product to represent you to your clients. Support has been responsive whenever we have had questions and is very open to listening to suggestions for enhancements.

Pros

The ease of exporting the survey results so that we could do custom analysis has been the key to our leadership assessment and 360-degree survey offerings. It also scales nicely for when we need to just push out a 10 question survey quickly with a little bit of page logic. Finally, our clients like the suspend/resume feature so they can come back to an in-flight survey to complete it if they get interrupted.

Cons

The service is pretty robust. There are a few small feature requests we have made that will hopefully be considered for the future, but there are no major issues we have to tolerate to get our work done.

Reasons for Choosing SurveyMethods

Cost entry point when we were beginning our poll/survey services. Allowed us to develop this capability and customize our analysis without making a big commitment. We had very good support to help us get going and the exported survey result data fit easily into the templates we were already developing.

Response from Survey Methods

Replied January 2021

Thank you for the review. SurveyMethods continually ads new features and functionality based on our customer's feedback.

February 2020

Lindsey from Fluidra

Company Size: 1,001-5,000 employees

Industry: Machinery

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2020

SurveyMethods is a phenomenal tool

We love SurveyMethods. It is very low cost while being a high performing tool. When we choose to use SurveyMethods for one of our projects I am relieved because I know it will be easy and I will get the data I need.

Pros

This software is easy to use. It only takes me a few minutes to create and edit surveys, even while live! The survey dashboard is easy to understand. It is simple to download results to share. I get great response rates through this platform (better than other platforms I use). The cost is so low and the programmers and support personnel are quick to respond. We use this platform for market research surveys as well as annual components of our overarching VoC program.

Cons

I would love it if SurveyMethods had a full NPS suite and data dashboard capabilities and global no-send rules :).

Reasons for Choosing SurveyMethods

SurveyMethods is easy to use and the people are easy to work with. We purchased it for a survey here and there and it has become a much bigger tool. I highly recommend them!

Response from Survey Methods

Replied February 2020

Thank you for the review and feedback. We continually add new features and functionality based on our customer's feedback.