About SurveyMethods


SurveyMethods is a cloud-based survey solution for creating online surveys, polls, email newsletters and online event registrations. The solution can be used to create surveys for gathering market research, capturing customer feedback, evaluating employees and so on.

Using the tool, users can create surveys with different question types including matrix questions with rating scales, choice-based drop-down menus or open ended comment boxes. Users can brand the survey with company colors and logos. Additionally, users can customize the “Welcome” and “Thank-you” pages of the survey.

Once a survey is complete, users can share it with respondents over email or through a link. After respondents take the survey, SurveyMethods can generate reports in the form of charts and graphs, which can be download as a PDF, PPT, Excel or Word file . The solution also allows users to redirect respondents to a website or blog at the end of the survey. Additionally, users can integrate the solution with existing third-party tools using the REST API.

Monthly and yearly subscriptions are available.



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Supported Operating System(s):

Mac OS, Web browser (OS agnostic)

24 Reviews of SurveyMethods

Average User Ratings

Overall

4.96 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

Ratings Snapshot

5 stars

(23)

4 stars

(1)

3 stars

(0)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 24 reviews

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May 2017

Jenny from Pacific American School

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2017

Survey Methods is a user-friendly and comprehensive survey tool generating easy-to-read results.

Using Survey Methods, our school was able to disperse questionnaires to all stakeholders of our community, and to use the data collected and analyzed through the software to further our organization's visions and goals. It was an essential tool for us during our school's accreditation process, and we relied heavily on the software to collect the necessary information for our school to successfully get accredited. Survey Methods provides free services for educational purposes, and this aspect of its giving back to the larger community is definitely worth praising. We have worked with Survey Methods for more than 5 years and find that the company continues to add features to make this tool ever the more useful and easy-to-use. It's very user-friendly and intuitive in its application. I highly recommend this tool to anyone who frequently has the need to conduct surveys.

Pros

It is relatively easy and intuitive to set up questionnaires in Survey Methods, which provides options of anonymity of the interviewees. One feature that I especially like is that it allows you to download the results in various formats so that you can easily analyze the data collected. In addition, there are various types of charts and graphs for data display which makes publishing the results a very simple process.

May 2017

Andy from The Village School

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2017

Surveymethods is a very powerful and full featured survey program. We use it regularly.

Surveymethods allows us to evaluate our administration, our school services, major proposals requiring customer (parent) or staff input, and review the results in easy to digest reports, or with MS Excel. We think it does really well, and respondents generally find it easy to use.

Pros

SurveyMethods has a lot of capabilities and flexibility. We use it for staff and customer (parent) feedback, evaluations, student data gathering projects, staff opinion gathering for major decisions. We like that we can put together many different types of questions for various situations, and receive the data in several different formats (word, pdf, xls, etc). It allows us to do surveys that target specific people via email and remind them as many times as we want if they haven't responded. It also allows us to categorize responses by department, and many more subdivisions if needed. I'm fairly sure we don't use all of its capabilities but we really appreciate all of the functionality we use.

Cons

We've been using the software for at least 6 years now, and we find the interface relatively intuitive. For new users, we do have to get them acquainted with the key features and controls, which are many. I wouldn't say this is a complaint because this is to expected from a program that allows a lot of customization, output variables, confidentiality settings, outreach settings, etc.

May 2017

HS from CLC

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2017

I've used others, but SurveyMethods has stayed my favorite. Personal and quick tech support!

Easy to use to create surveys, easy to launch and distribute, easy to analyze data, can download directly to slides, affordable, but #1 is their personal, quick, and helpful tech support has been there for me. They have helped me problem question format as well as any other technical issue. Even when I have the "duh" stupid questions they are patient and helpful. I feel like I have a personal working relationship with them and that can't be beat.

Pros

The technical support is key for me; it is awesome. Pricing is also good. Options for templates is helpful. Choices for question format is helpful including some complex formats. Easy to analyze and manipulate the data, especially with the download to excel.

Cons

I wish the skip logic was skip to question, rather than skip to page. But that isn't really a big deal to work with.

December 2018

Juvy from Somerton Middle School

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2018

Survey Methods is a software that changes the way surveys should be conducted.

This software makes survey conducted in simple yet effective manner. Without this software, I think survey is tedious and time-consuming. Thank you for the developer of this software, alas surveying is both fulfilling and satisfying.

Pros

Survey methods is an online software tool that makes research surveys for my students interesting and dynamic. It is really an amazing survey mechanism that provides easy to use graphical user interface in flexible manner. It helps me as a teacher to make sound academic decisions based on the results of the surveys conducted. I like also the results of the surveys presented in different chart forms. Survey methods makes surveys simple, easy, enjoyable and responsive. I could definitely say that this software changes the way survey gets done.

Cons

Survey methods generates reports instantly, perfectly and accurately and so there is no reason not to like this software. It is the only software I rely whenever I conduct a survey and for me it has no features that I don't like.

May 2017

Todd from Parkview Huntington Family YMCA

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2017

Survey Methods has made it possible for us to assess and address the needs of our community

Pros

Survey Methods has a very user friendly interface. I can develop an extensive survey and have it launched in a matter of minutes. I can customize every aspect of the survey, including the message that users see before and following completion of the survey. The reporting options are phenomenal. I personally prefer the pdf reports that I can email directly out to my staff and board for their review and discussion. The ability to publish results that can be monitored in real time has been extremely useful for my team.

Cons

I have not experienced any needs that I have that has not already been addressed by Survey Methods..

May 2017

Omowunmi from Immaculate Conception High School

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2017

This software has enabled my school to collect and analyse data with ease

Pros

It is easy to create questionnaires either from scratch or by copying an existing questionnaire. The option of making the responses anonymous is also great . The results of analysis is presented simply with diagrams and can be shared via e-mails. Questionnaires can be resent with ease and it is possible to prevent multiple responses from one respondent. New features are added from time to time.

Cons

When questionnaires are being launched, each e-mail has to be entered on a different line. This makes the process slow if the the addresses were copied and pasted as one would need to go through to ensure that only one address is on each line.

November 2017

Carol from University of Roehampton

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

November 2017

Excellent product supported by excellent customer service.

Creating surveys has never been easier and editing is so simple. Being able to copy and share the surveys saves time and also allows me to monitor how students are progressing.

Pros

Very intuitive and easy to use. Students require no additional teaching before using it for themselves Very good range of questions types and with the ability for answers to be coded to enable data analysis in other statistical packages. Anonymity feature. Excellent customer service.

Cons

Minor niggles only. Finding the option to export the data is not intuitive. It would be useful to have the option to choose how answers are coded, especially when using academically validated questionnaires.

January 2018

Andy from The Village School

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2018

Easy to use survey software with strong analytical tools

We have used this for a large variety of information gathering needs. We survey parents about their experience in our school. We conduct board and staff surveys to evaluate their work experience and the work of our administration. Students use the survey to learn the basics of online survey approaches. When we have a meeting to schedule with somewhat complicated parameters, we use Survey Methods.

Pros

Intuitive interface.
Offers many survey question methods, ranging from the simplest input to more involved, responses allowing scoring and multi factor correlation.
Strong, graphically-oriented reporting options
Transfers data easily to MSWord, PDF, Excel for further analysis.
Various confidentiality options.
Allows categorization of email respondents.
Allows many style templates.
Allows quick vs. more involved editing of questions.

Cons

Because of the many features offered, the program can take a bit of time to explain to other employees. This is to be expected, however, from any program.

May 2017

Lucien Paul from Claremont Project

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2017

Easy to use, powerful analysis, and professional reports

We can easily evaluate how we're doing operationally and share high quality reports with funders and potential funders. It makes a big difference for us.

Pros

I've used all kinds of survey products over the years, from very basic to super sophisticated/expensive. I've been using SurveyMethods for several years now - mainly to do our customer satisfaction surveys. It's really easy to construct even complex surveys. Pushing them out via email, web or even in paper form is easy too, as is data entry. Once all the results are in, it's also been a doddle to create good looking, professional reports, suitable not simply for internal use but for our various funders and potential funders. On the rare occasions when I've wanted more analysis, I've been able to export the data and crunch away at it to my heart's content. If someone wanted a recommendation for survey s/w or service, I'd certainly suggest SurveyMethods. It's good stuff.

May 2017

Chris from Logan's Heroes Animal Rescue Inc

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2017

Surveys are extremely easy to set up and launch.

This software has helped our organization grow quickly and get animals adopted.

Pros

Ease of use. Walk through process to set up a survey. Support is very friendly and helpful. Survey results are emailed right to us quickly.

December 2017

Julie from Durango 9-R School District

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

3.0

Functionality

5.0

December 2017

We love the ease of use in designing and sending surveys to compile information quickly.

Quick responses that help us effectively help in making decisions that will benefit our school district.

Pros

Very easy for employees to learn and create surveys, and to personalize for different departments and their respondents.

Cons

At times not getting a person at the other end of customer support and having to leave a voicemail, however that is very minor in the big scheme of things because we do finally get our questions answered and able to come to an effective work solution.

May 2017

Jerome from Hennepin County Medical Center

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2017

More feature laden then Survey Monkey.

It is used to regularly gather information from a staff that is spread across the entire city in a dozen different clinics

Pros

Highly customizable interface. Features laid out in a thoughtful way. I have regularly recommended this software as the most intuitive to use.

Cons

preview can be awkward, but that may be more due to unfamiliarity with the interface. As users get more familiar with the product, it becomes much easier to use

July 2017

Rachel from Cazenovia College

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2017

best online survey product I've tried!

Pros

Survey Methods has excellent customer service and provides a free education account for our research. The anonymous feature allows us to collect data securely and in accordance with institutional ethical standards. The interface is easy for faculty and students to use and requires minimal to now training for student projects.

September 2018

Bill from TEAM Arizona Motorcycle Rider Training Centers

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0