Easy to use survey software with strong analytical tools

We have used this for a large variety of information gathering needs. We survey parents about their experience in our school. We conduct board and staff surveys to evaluate their work experience and the work of our administration. Students use the survey to learn the basics of online survey approaches. When we have a meeting to schedule with somewhat complicated parameters, we use Survey Methods.

Pros

Intuitive interface. Offers many survey question methods, ranging from the simplest input to more involved, responses allowing scoring and multi factor correlation. Strong, graphically-oriented reporting options Transfers data easily to MSWord, PDF, Excel for further analysis. Various confidentiality options. Allows categorization of email respondents. Allows many style templates. Allows quick vs. more involved editing of questions.

Cons

Because of the many features offered, the program can take a bit of time to explain to other employees. This is to be expected, however, from any program.

Educational Program Evaluation using Survey Methods

On the whole, I really appreciate all of the options Survey Methods offers. We are currently designing surveys to be implemented by a client who uses another survey platform, which makes us appreciate Survey Methods all the more. Until recently we did not know Survey Methods had new ownership. We had set up for automatic invoicing, which didn't work this year. This involved a phone call and many emails, where the new staff was very responsive. I'd say the biggest problem as we are an educational non-profit is that our annual cost has more than tripled and we had to reduce the number of survey accounts for our organization.

Pros

We've been using Survey Methods for 12 years to gather qualitative and quantitative data to support educational program implementation, and it's been an incredibly useful platform. It is easy to format surveys, and includes useful features such as skip logic and many different options for question types. Our respondents are often protected by an IRB, which makes the anonymity guarantee essential. We're a able to provide a link to our IRB survey consent form in the survey web greeting. Some of our surveys can be time-intensive, so we also appreciate the "Save and Resume" option.

Cons

We always use the survey URL to launch, and sometimes the link the doesn't work and we need to include instructions for pasting the link in a browser, and that can be frustrating when our clients are disseminating the link. I feel it reflects poorly on our abilities to help them collect data. In terms of reporting, I'd like to see more options for Survey Methods generated graphics. We often have to take the quantitative data and create our own interesting representations for reports. I'd also like to see more interesting options for the look of the surveys. We're able to insert logos, which is great, as well as customize the colors, but it would be nice to have some preset ones that are more attractive. In our survey design process we go through several iterations as we include our clients' feedback to get the most relevant data for them. Often we'll format in Survey Methods and send them the link to try it out, other times it is more useful to generate a word doc from Survey Methods and ask them to edit it digitally. The word docs are incredibly awkward in their formatting, and can get wonky when you try to move things around. Is there a way to create word docs without the table formatting?

Great new alternative

Similar features to previous software, plus new features that we will be using. Also like the fact that we may be able to make this a shared standard - pending partner organization approvals.

Pros

Multiple automation features, easy to navigate (with a modest learning curve and online support)

Cons

Navigation is different than the software I used before, so I had to learn new procedures.

An important tool for our business

We have been using SurveyMethods for over 10 years. The system has been reliable, which is critical when you are relying on a third-party product to represent you to your clients. Support has been responsive whenever we have had questions and is very open to listening to suggestions for enhancements.

Pros

The ease of exporting the survey results so that we could do custom analysis has been the key to our leadership assessment and 360-degree survey offerings. It also scales nicely for when we need to just push out a 10 question survey quickly with a little bit of page logic. Finally, our clients like the suspend/resume feature so they can come back to an in-flight survey to complete it if they get interrupted.

Cons

The service is pretty robust. There are a few small feature requests we have made that will hopefully be considered for the future, but there are no major issues we have to tolerate to get our work done.

SurveyMethods is a phenomenal tool

We love SurveyMethods. It is very low cost while being a high performing tool. When we choose to use SurveyMethods for one of our projects I am relieved because I know it will be easy and I will get the data I need.

Pros

This software is easy to use. It only takes me a few minutes to create and edit surveys, even while live! The survey dashboard is easy to understand. It is simple to download results to share. I get great response rates through this platform (better than other platforms I use). The cost is so low and the programmers and support personnel are quick to respond. We use this platform for market research surveys as well as annual components of our overarching VoC program.

Cons

I would love it if SurveyMethods had a full NPS suite and data dashboard capabilities and global no-send rules :).

Great functionality and customer support

We have used Survey methods to do research for articles and white papers and to support a variety of selection processes

Pros

I have used SurveyMethods for several years, and am very satisfied with the ease and flexibility of this service to make a wide variety of surveys. In addition, on a few occasions where I had to reach out to customer support, they were extremely responsive and helpful.

Cons

I am satisfied and have no problems. I have used SurveyMethods for several years, and am very satisfied with the ease and flexibility of this service to make a wide variety of surveys. In addition, on a few occasions where I had to reach out to customer support, they were extremely responsive and helpful.

Survey Methods is the best!

We have been extremely pleased with both the software product itself, as well as the customer care we've received. As user friendly as the product is, I still had questions and needed a little "hand holding" at first. I cannot say enough wonderful things as to how painless an experience we've had with this company!

Pros

Extremely user friendly! Converts reports to Word easily. When a survey is live, you can watch it change as it's happening. Wonderful customer service! Affordable pricing.

Cons

I think everyone would always like to be able to edit/tweak reports more than a company allows, so this isn't really a "con" as much as it is a reality. We are provided ready-made reports, and we must utilize them as they come.

Great survey tool for nonprofit organization

As a small nonprofit, we use the software for registration for meetings and doing surveys to get input from people who participate in our activities. It is very important to have a tool that is simple for the end user to complete and for the administrator to implement and get reports. I have found that it is a superior tool to the Constant Contact service that we use to have.

Pros

Survey Methods is easy to use and provides great reports that are easy to generate.

Cons

I haven't found any negatives with the software.

Much better than the what I had been using for years

I designed a self-assessment survey for sales skills. That is the primary need I have for a survey creation software program. I was able to convert the assessment instrument I had with another vendor to the SurveyMethods platform in about 20 minutes with no problems. I also now have the need to host Voice of the Customer surveys for one of my clients and I expect SurveyMethods will meet and/or exceed all of my expectations.

Pros

Ease of use and the better value than SurveyMethods' chief competitor--I'll bet you know who it is, too. The software has all the functionality I need and the fact that I can get a live person to answer my questions is a huge plus.

Cons

Nothing really...except I wish I had known about it much earlier

Company survey

Helps me to provide useful feedback to organizations on executive performance and employee engagement. The tool is great; the report creation is cumbersome at best.

Pros

The support I received from [SENSITIVE CONTENT HIDDEN]. He and his associates helped me through some major difficulties in report creation. I can't say enough about [SENSITIVE CONTENT HIDDEN]: his sincere concern for me as a customer; and his excellent follow-up on all issues. he is a top level employee.

Cons

I have used this software for more than a decade. The newer versions of it are more difficult and less intuitive than previous versions, especially in survey analysis and report creation. What I was able to do before in 15-30 minutes took me hours, and I finally had to reach out for support.

Great Software for Research and Team Work

I think this is a great survey platform overall. It's relatively powerful and very affordable. The customer service SurveyMethods offers is also wonderful. Me and my colleagues have been quite satisfied with the platform and we look forward to being able to test more advanced features when they are available.

Pros

The team share feature makes it easy to collaborate between colleagues without the worry of messing records up, as only one user could have the edit right at a time.

Cons

I wish we'd be able to program the variable names in. Having this feature would really enhance the software capacity, as it'll help reduce the data cleaning time. I also know this is a feature currently unavailable from many popular survey platforms although it's in high demand. From this perspective, a platform with the capability of programming variable names in would really help distinguish itself from many other competitors. Also, it would be great if the platform could have the capability of "dynamic display" (i.e., skip logic built into a survey page where the right follow-up question(s) would pop-up on the same page of where the preceding question is displayed).

This is the best

My experience with Survey Methods spans over 15 years. In that time, I have never had an issue. My applications are key to my business model, not just a study from time to time. In all these years, I have never had a hiccup with Survey Methods. That to me is an outstanding record. This program is flexible, stable and functional.

Pros

The ability to configure your study is awesome. In addition, the processability to see progress of the study allows you to make necessary adjustments. It always works as you expect it to. Along with the ease of use, this is the best program of its type for any time of study from the most sophisticated to the simplest of studies. Finally, the cost/value equation for Survey Methods is the best in the industry.

Cons

There just are no issues with this software or the company. The improvements in the interface over the past few months have all been excellent.

Staying in tune with our membership

Survey Methods is used to access our members views, needs and priorities to allow us to better represent them. We also use it to allow for our organisation to democratically represent its members, ensuring that all members have an equal say no matter where they are or what shifts they work.

Pros

We are a member driven organisation that works over a large geographical area and with members on 24/7 rosters. Survey Methods allows us to get detailed feedback from our members at a time and place that is convenient to them. The interface is simple to use, woks across multiple platforms and has the flexibility to do more than just simple surveys.

Cons

As a small not for profit with variable usage it would be nice to have more pricing options, perhaps a fee per use.

Survey Methods is a user-friendly and comprehensive survey tool generating easy-to-read results.

Using Survey Methods, our school was able to disperse questionnaires to all stakeholders of our community, and to use the data collected and analyzed through the software to further our organization's visions and goals. It was an essential tool for us during our school's accreditation process, and we relied heavily on the software to collect the necessary information for our school to successfully get accredited. Survey Methods provides free services for educational purposes, and this aspect of its giving back to the larger community is definitely worth praising. We have worked with Survey Methods for more than 5 years and find that the company continues to add features to make this tool ever the more useful and easy-to-use. It's very user-friendly and intuitive in its application. I highly recommend this tool to anyone who frequently has the need to conduct surveys.

Pros

It is relatively easy and intuitive to set up questionnaires in Survey Methods, which provides options of anonymity of the interviewees. One feature that I especially like is that it allows you to download the results in various formats so that you can easily analyze the data collected. In addition, there are various types of charts and graphs for data display which makes publishing the results a very simple process.

Surveymethods is a very powerful and full featured survey program. We use it regularly.

Surveymethods allows us to evaluate our administration, our school services, major proposals requiring customer (parent) or staff input, and review the results in easy to digest reports, or with MS Excel. We think it does really well, and respondents generally find it easy to use.

Pros

SurveyMethods has a lot of capabilities and flexibility. We use it for staff and customer (parent) feedback, evaluations, student data gathering projects, staff opinion gathering for major decisions. We like that we can put together many different types of questions for various situations, and receive the data in several different formats (word, pdf, xls, etc). It allows us to do surveys that target specific people via email and remind them as many times as we want if they haven't responded. It also allows us to categorize responses by department, and many more subdivisions if needed. I'm fairly sure we don't use all of its capabilities but we really appreciate all of the functionality we use.

Cons

We've been using the software for at least 6 years now, and we find the interface relatively intuitive. For new users, we do have to get them acquainted with the key features and controls, which are many. I wouldn't say this is a complaint because this is to expected from a program that allows a lot of customization, output variables, confidentiality settings, outreach settings, etc.

Survey Access

I was very skeptical about getting a response from someone seeing as we are in different time zones, but [SENSITIVE CONTENT HIDDEN] was on the phone right at 9:30 when office hours started and returned my call. He had me up and running in no time, was extremely attentive, helpful and pleasant to speak with on the phone.

Pros

It is very easy to use, we just need to make it a best practice to automatically send this out to the client upon completion of the engagement.

Cons

I think if we utilized the program more, we would have better feedback but at this time, no qualms.

I've used others, but SurveyMethods has stayed my favorite. Personal and quick tech support!

Easy to use to create surveys, easy to launch and distribute, easy to analyze data, can download directly to slides, affordable, but #1 is their personal, quick, and helpful tech support has been there for me. They have helped me problem question format as well as any other technical issue. Even when I have the "duh" stupid questions they are patient and helpful. I feel like I have a personal working relationship with them and that can't be beat.

Pros

The technical support is key for me; it is awesome. Pricing is also good. Options for templates is helpful. Choices for question format is helpful including some complex formats. Easy to analyze and manipulate the data, especially with the download to excel.

Cons

I wish the skip logic was skip to question, rather than skip to page. But that isn't really a big deal to work with.

Survey Methods is a software that changes the way surveys should be conducted.

This software makes survey conducted in simple yet effective manner. Without this software, I think survey is tedious and time-consuming. Thank you for the developer of this software, alas surveying is both fulfilling and satisfying.

Pros

Survey methods is an online software tool that makes research surveys for my students interesting and dynamic. It is really an amazing survey mechanism that provides easy to use graphical user interface in flexible manner. It helps me as a teacher to make sound academic decisions based on the results of the surveys conducted. I like also the results of the surveys presented in different chart forms. Survey methods makes surveys simple, easy, enjoyable and responsive. I could definitely say that this software changes the way survey gets done.

Cons

Survey methods generates reports instantly, perfectly and accurately and so there is no reason not to like this software. It is the only software I rely whenever I conduct a survey and for me it has no features that I don't like.

Survey Methods has made it possible for us to assess and address the needs of our community

Pros

Survey Methods has a very user friendly interface. I can develop an extensive survey and have it launched in a matter of minutes. I can customize every aspect of the survey, including the message that users see before and following completion of the survey. The reporting options are phenomenal. I personally prefer the pdf reports that I can email directly out to my staff and board for their review and discussion. The ability to publish results that can be monitored in real time has been extremely useful for my team.

Cons

I have not experienced any needs that I have that has not already been addressed by Survey Methods..

Easy to Use Survey Tool

We’re very happy that we switched from SurveyMethods and have had no major issues while saving a lot of money. Customer support has been very helpful in solving any minor issues we encountered.

Pros

Extremely user-friendly survey tool. Good value. We switched from SurveyMonkey due to cost and were able to build and launch our surveys in a few minutes.

Cons

Doesn’t have all the bells and whistles of SurveyMonkey but we didn’t use most of them anyway.

This software has enabled my school to collect and analyse data with ease

Pros

It is easy to create questionnaires either from scratch or by copying an existing questionnaire. The option of making the responses anonymous is also great . The results of analysis is presented simply with diagrams and can be shared via e-mails. Questionnaires can be resent with ease and it is possible to prevent multiple responses from one respondent. New features are added from time to time.

Cons

When questionnaires are being launched, each e-mail has to be entered on a different line. This makes the process slow if the the addresses were copied and pasted as one would need to go through to ensure that only one address is on each line.

Excellent product supported by excellent customer service.

Creating surveys has never been easier and editing is so simple. Being able to copy and share the surveys saves time and also allows me to monitor how students are progressing.

Pros

Very intuitive and easy to use. Students require no additional teaching before using it for themselves Very good range of questions types and with the ability for answers to be coded to enable data analysis in other statistical packages. Anonymity feature. Excellent customer service.

Cons

Minor niggles only. Finding the option to export the data is not intuitive. It would be useful to have the option to choose how answers are coded, especially when using academically validated questionnaires.

Easy to use, powerful analysis, and professional reports

We can easily evaluate how we're doing operationally and share high quality reports with funders and potential funders. It makes a big difference for us.

Pros

I've used all kinds of survey products over the years, from very basic to super sophisticated/expensive. I've been using SurveyMethods for several years now - mainly to do our customer satisfaction surveys. It's really easy to construct even complex surveys. Pushing them out via email, web or even in paper form is easy too, as is data entry. Once all the results are in, it's also been a doddle to create good looking, professional reports, suitable not simply for internal use but for our various funders and potential funders. On the rare occasions when I've wanted more analysis, I've been able to export the data and crunch away at it to my heart's content. If someone wanted a recommendation for survey s/w or service, I'd certainly suggest SurveyMethods. It's good stuff.

Surveys are extremely easy to set up and launch.

This software has helped our organization grow quickly and get animals adopted.

Pros

Ease of use. Walk through process to set up a survey. Support is very friendly and helpful. Survey results are emailed right to us quickly.

Superb Survey Software

I've used this software for close to 5 years and compared to other, more expensive options, this is the best value for your money!

Pros

Survey Methods is intuitive & flexible, the library of surveys is awesome and the reporting capability saves me considerable time.

Cons

Help videos have recently been added, which make some of the more advanced features much easier to apply.

Great tool for easily gathering customer feedback

If you're looking for an easy-to-use survey solution, SurveyMethods is the best option I've come across. Highly recommended

Pros

We signed up and launched our customer survey in a matter of hours. The email import tool worked perfectly and I especially like the advanced email lists, which allowed us to send custom surveys to each recipient. Solid functionality at a very good price compared to the other solutions out there.

Cons

We would like to be able to use a custom URL using our company name. I discussed it with their customer support and it is supposed to be in the works but it's not available yet.

Great Product

We started using this product when we shifted some business to business from phone to online. This was about 2000. For international research, printed, available at any time surveys are the way to go.

Pros

This product works similarly to most of the survey products. Its less expensive and it has excellent service. There are people you can reach to address issues.

Cons

There are no real issues that we have found.

Survey for the users

there is no problem faced by me at the time of used this software

Pros

it is very impactful and very useful for the survey and it is integrated software for the data management and data analysis.

Cons

it is user friendly and very easy to use and no updatation are required form my side

Great Survey Software

Conducting a wide range of surveys including employee engagement surveys, customer opinion surveys, IT customer satisfaction surveys, enterprise risk surveys, workplace safety surveys, organizational effectiveness surveys and diversity, equity & inclusion surveys.

Pros

1. Extensive functionality 2. Ease of use 3. Logical design

Cons

1. Would like more standard reports generated by the SurveyMethods application. There are several reports I have in mind that would significantly enhance the product for users. 2. There are a few things that can be done to make the software more efficient for users. 3. Enable users to add their own rating scales to the library included with the survey.

We love the ease of use in designing and sending surveys to compile information quickly.

Quick responses that help us effectively help in making decisions that will benefit our school district.

Pros

Very easy for employees to learn and create surveys, and to personalize for different departments and their respondents.

Cons

At times not getting a person at the other end of customer support and having to leave a voicemail, however that is very minor in the big scheme of things because we do finally get our questions answered and able to come to an effective work solution.

More feature laden then Survey Monkey.

It is used to regularly gather information from a staff that is spread across the entire city in a dozen different clinics

Pros

Highly customizable interface. Features laid out in a thoughtful way. I have regularly recommended this software as the most intuitive to use.

Cons

preview can be awkward, but that may be more due to unfamiliarity with the interface. As users get more familiar with the product, it becomes much easier to use

best online survey product I've tried!

Pros

Survey Methods has excellent customer service and provides a free education account for our research. The anonymous feature allows us to collect data securely and in accordance with institutional ethical standards. The interface is easy for faculty and students to use and requires minimal to now training for student projects.

Survey Methods Exceeds Our Expectations!

I'm the marketing director for a school. I often send out surveys to our educators and students. This tool makes the process of creating and managing these surveys a breeze. We can't recommend it enough.

Pros

It is easy to use and understand. The learning curve is very short with this survey tool.

Cons

Nothing. It exceeds our expectations for every survey we've ever done.

Perfect solution for tenant surveys

Great service, setup was a breeze and we will use them for our annual tenant survey for the foreseeable future. Highly recommend if you're looking for a simple, affordable solution.

Pros

We put together a tenant survey with their software in a matter of days. Super easy to use and we were able to get actionable results quickly using the advanced reporting module.

Cons

Interface is a little dated but it does everything we need it to do.

The web site is excellent and very easy to use.

Pros

I like that the surveys are very easy to create and easily duplicated for new needs. The surveys are easily launched from the site or via url.

Cons

The analyze survey results page is a little bit hard to maneuver sometimes to figure out how to get the report results that you're looking for.

Very positive software, easy to use, and effective

Pros

We enjoy the reports and different ways to analyze the data. This has been really helpful for our staff and board.

Cons

We have some difficulties with sharing the reports with our team as after we launch the report the weblink is quickly no longer active.

Wery useful tool that allows you to create a final product in a quick and efficient manner.

Pros

Survey methods is very easy to use and proves a quick setup. The export of data is easy to understand and useful for reporting.

Cons

It would be useful if the logic had the ability to be more complex. I would also love the ability to brand the survey a bit more with graphics of varying sizes.

I depend upon SurveyMethods to deliver secure and anonymous surveys. Love your product!

The greatest benefit is being able to confidently tell others that we conduct secure and anonymous elections.

Pros

It can be anonymous, plus the survey can be re-sent to those not yet responding. This means we get a better overall response to the survey.

Excellent online survey app

Pros

SurveyMethods is a great product that easily out-performs most costly apps such as Survey Monkey, which I had used for several years. Very intuitive and easy to learn as a first-time user. The customer service is great! Easy to contact and very responsive. Recently, they helped me when I needed to design a survey in three different languages, but still aggregate the results into a single file. SurveyMethods also has a flexible payment scheme which allows you to scale up or scale down depending on how much functionality you need for your particular survey.

Cons

I have not used the automatic report generator very much. OK for simple surveys but not the best for more complicated surveys. I converted the data to an Excel file and developed graphs for eventual use in PowerPoint.

Excellent customer service

I am offering salary surveys to my clients, and I can customize them to each client, and be assured that I have great support from the company.

Pros

Intuitive, easy design and functionality.

Cons

Still adding new features that will help address my few concerns.

SurveyMethods exceeded my expectations and drove measurable value

Easiest survey tool I’ve used, highly recommended... best for small and medium enterprises who don't have time to learn elaborate tools with 1,000s of features, complex interfaces, and confusing billing.

Pros

Highly intuitive interface. I regularly recommend this software to others both inside and outside of my organization.

Cons

I would like to be able to set numerical values for question responses and then automatically calculate certain values and averages for question blocks. I'm sure their product team is hard at work on this...

Choose SurveyMethods for your surveys if you need a fully-featured survey app for a reasonable price

Very happy with the product overall and the customer service has been great.

Pros

The service has pretty much all of the functionality of SurveyMonkey for a much better price. The Custom Report Builder really is an incredible product. We’ve pretty much built all of our reports before we launch the survey and then we can click a button whenever we want to update the data.

Cons

There could be more options to customize the chart types, colors, formatting, etc. We sometimes rebuild them in excel to have more formatting options.

Very positive and great software to collect data in a profession way.

Data collection, survey storage, easily access data, able to copy surveys.

Pros

Love the options, ease of use, and skip logic. There are a variety of ways to collect data and send surveys out. I also like that there are few limitations with professional. Superior to others and there is a non-profit option for schools.

Cons

My only recommendation would be a little more versatility on the header graphics when setting up surveys.

Survey Methods is an easy program to use with great features.

Pros

We like it because of its ease of setup and use. It allows us to survey our staff, parents, and students.

Easy to create surveys with flexible, additional features.

Pros

The ease of creating the questionnaires. There is lots of assistance on creating proper survey questions.

Cons

The reports are not at intuitive as I would like. There are multiple steps to creating the report I want, and I have to rethink the process each time.

Best value survey product

Great!

Pros

We use SurveyMethods to get feedback from our clients. The application is very easy to use and affordable compared with the alternatives.

Cons

None encountered so far for us, or our clients.

Great software providing professional results. We would not consider using anything else.

Useful feedback from members about our products, services and events. We use this to improve what we provide and to assist in creating new products and services that are relevant to members.

Pros

Range of question types. Reporting options. Customizable welcome and thank you screens. Response tracking. Options to export to multiple formats. Easy analysis. Great graphs. Easy for non-technical staff to use.

Survey Methods Survey

Communication with the organization was always very responsive, without having to go over the issue time after time.

Pros

The software is put together very well and is easy to use. Especially for me, because I am a novice with regards to survey software. It has good templates and they are to the point of a survey.

Cons

I have not found any issues that concerned me.

Survey methods is easy to use and provides professional analysis of your data.

This product makes survey management simple and professional.

Pros

The ease to send out surveys, using the deployment method you choose. The built in choices give a lot of flexibility enabling you to send the survey with the best possible design.

Cons

There seem to be some restrictions in the reports. I often use the export feature to do further analysis in Excel.

Love Survey Methods - Highly Recommend

Great option for anonymous employee surveys. Survey Methods delivered exactly what they agreed to and it was even ahead of schedule. Highly recommend this product

Pros

Survey Methods was very easy to setup and it was highly customize-able to my needs. Very good price

Cons

None. I experienced an issue but the customer service was top notch and address the issue and we had a resolution immediately