SurveyMonkey software


1,126 reviews(4.5/5)
1,126 reviews(4.5/5)

SurveyMonkey is a cloud-based survey tool that helps users create, send and analyze surveys. Users can email surveys to respondents and post them on their websites and social media profiles to increase response rate. Users can run customer satisfaction surveys to get feedback on products and services, and they can send employee engagement surveys to understand employee satisfaction within the company. The tool allows users to send surveys and check on results from a mobile device.

SurveyMonkey helps users reduce data bias by using question, page, block and order randomization. It provides users with multiple question types including video, matrix, rating, star, slider, A/B testing and ranking questions. Users can personalize respondent experience with advanced survey logic, branching, question and page skip logic and advanced piping. Users can use survey templates or access question banks to prepare surveys.

SurveyMonkey allows users to customize their surveys by adding logos, themes and corporate colors. Pricing is per month. Support is provided via email and phone.

Supported Operating System(s):
Web browser (OS agnostic)

1126 Reviews of SurveyMonkey

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  • Ron Elius from Ron Elius Santos Copywriting

    Number of employees: 2-10 employees

    September 2018

    The Survey Software that works well in any kind of Businesses.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Good!

    Pros

    If you’re a part of Marketing, Sales, Research, Customer Service or any department that relies on Information gathering to better your System or to better serve your Customers, Surveys are the key and secret weapon on any successful Businesses. Survey Monkey is your friend when it comes to knowing what you truly need to know to improve your Product or Service.

    Survey Monkey has a Free Subscription and it has great features already! So, it’s really worth the investment for the paid Subscriptions. Do you need to analyze the responses of your Survey in more Visual way? Survey Monkey got you, customize all you want to analyze the Data to meet your needs.

    Cons

    Although SurveyMonkey has amazing features on its Free Version, it's still limited. And they have a Paid Version and if you want to learn more about your Customers deeper, I suggest you can upgrade your plan. Free Version has a lot of restriction.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Samantha from Diversified Maintenance

    Number of employees: 10,000+ employees

    September 2018

    Great for sending short surveys to clients

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Very easy to navigate and create surveys that can be sent out to clients.

    Cons

    Survey takers can leave out data or not answer all questions which can be frustrating.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Sue from Ricoh Electronics, Inc.

    Number of employees: 501-1,000 employees

    September 2018

    Really love this survey software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    SurveyMonkey is easy to use and easy to generate report. It contains functions that can create complex survey for advance users.

    Pros

    SurveyMonkey is very easy to use to create the survey for beginner. The survey will then be sent to the respondants immediately. You can also manage and analyze the responses real time.

    Cons

    May need the basic understanding of the statistics to analyze survey responses properly.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Anderson from King's College London

    Number of employees: 5,001-10,000 employees

    September 2018

    Objective and efficient

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    I have used SurveyMokey a couple of times at Uni.

    Pros

    The questions were very easy to understand and it didn't take much of my time to answer all the questions

    Cons

    I have never had any problems using this software

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 1 employee

    September 2018

    Awesome way to get info quick!`

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    Great program in which to send out surveys to many people. Also can track results-see who has not taken the survey, who has, and who hasn't even opened the email. Great tool!

    Pros

    Unbelievably easy to send out custom surveys to multiple email groups.

    Cons

    Not the easiest to create multiple mailing lists-but has gotten better.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 201-500 employees

    September 2018

    Good Free Survey Tool

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    I like that you don't have to pay for a subscription; anyone can use it.

    Cons

    The formatting looks just a little bit unprofessional.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 201-500 employees

    September 2018

    Survey Monkey - Kloehn

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Highly positive experience. Survey Monkey is and affordable, effective option for conducting surveys for any neeed.

    Pros

    Innovative features
    Ability to track and trend results
    Personalized survey links
    Ease of build

    Cons

    There are very few, if any, cons with Survey Monkey that I have identified. I have never had an issue with functionality or with distribution to and receiving responses from staff. It is overall a highly functional program with easy to use, intuitive, features that allow me to gather feedback from our broader team with ease, and analyze the results in a more efficient manner.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 11-50 employees

    September 2018

    No turning back

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    General questions internal and to our clients to get feedback on performance of project team. No training needed for new users.

    Pros

    This software is easy to use, setup surveys and complete surveys.

    Cons

    Nothing negative to mention. Survey monkey is easy to use and makes collecting data from multiple sources very easy

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 2-10 employees

    September 2018

    Very Easy and Simple.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It is really easy to use and simple.

    Pros

    SurveyMonkey is an easy survey tool. You don't really need to know specific skills to use it.

    Cons

    I think SurveyMonkey is probably not best to use for professional settings.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 11-50 employees

    September 2018

    Used it for a bit, but when I stopped, all of my rewards disappeared

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    I liked that it was easy to take the surveys for rewards. Really easy because a lot of the stuff available to review were things I used daily.

    Cons

    I didn't like that when my account when inactive for 3 months, all of my rewards were deleted. I never had a chance to cash out my $100+ that I saved.

    Also, some of the surveys were, like, an hour long. I didn't have time to do those!

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Sailaja from International technological University

    Number of employees: 51-200 employees

    September 2018

    My overall veiw

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It helps to survey successfully Value for money

    Pros

    Used to survey about our project
    Easy to use

    Cons

    Lengthy process to start
    Needs professionalism

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Bill from Tarrant County College

    Number of employees: 501-1,000 employees

    September 2018

    Great resource to get feedback

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    ability to collect feedback for training / test / quizzes for the course from the students in order to make the content better

    Cons

    A slight learning curve when developing the first survey

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 10,000+ employees

    September 2018

    Easy Quick Tool For Survey Making

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    SurveyMonkey is very easy to use and there are a ton of different types of questions you can ask in your survey like multiple choice, fill ins, ratings, and more. Best feature is that it is free!

    Cons

    If you want unlimited amounts of surveys saved on your account you have to pay for a membership - but the membership perks are worth it because they are much more advanced than the features that come with the free surveys.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Ryan from Tapestry Technologies

    Number of employees: 51-200 employees

    September 2018

    SurveyMonkey is easy and awesome!

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    I like that this application is easy to set up and create surveys on the fly.

    Cons

    Some of the nice features involved are rather expensive in the paid versions.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 2-10 employees

    September 2018

    Love it

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    It is extremely user friendly! Quick and simple.

    Cons

    I think the interface is a little outdated and old-looking

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Natalia from United Airlines

    Number of employees: 10,000+ employees

    September 2018

    Easy to use for survey

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    It is a good tool for surveys. It is great if you need only one survey or many. It had a great panel to read the responses with graphs, statistics. Easy to use.

    Cons

    Trial version does not allow to custom a lot in term of desing, logos, images.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 10,000+ employees

    September 2018

    Modern and Intuitive, but Some Quibbles with Reports

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    It's lovely and intuitive. It has templates for almost any type of question. You can easily add additional responses, change the question order, duplicate a question or an entire survey, or change the page title. You get information on responses including IP address, date, and time.

    Cons

    SurveyMonkey shows an ad when each respondent completes your survey. (There may be paid add-ons to remove this.) The reports show lovely graphs, but they only display one question per page. This makes for a very long report if you have a 40-plus question survey. I had to export the data to Excel and manually format the graphs to get them to display how I wanted them.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Sarah from IAU College of Medicine

    Number of employees: 11-50 employees

    September 2018

    Quick & Easy Survey's

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money

    I really like using SurveyMonkey, I used it on the fly without knowing how to use it. I was able to navigate through it easily and quickly.

    Pros

    It was user friendly and easy to use. I was able to create a survey within 30 minutes and send it out quick.

    Cons

    The reports were sometimes hard to read; once I figured out what I was looking at I liked that there were different reports depending on what I wanted to see or report on. The already made graphs made it easy to report on in a timely manner.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • September 2018

    Good and Useful App

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    very easy to use especially for research questionnaire. People find it easy to respond.its easy to use.

    Cons

    costly and needs technical expertise to use it. Not simple to use. Needs Improvement in some extent.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: GetApp
  • Tracey from Mouse Counselor Tracey

    Number of employees: 1 employee

    September 2018

    Great choice!

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    Survey monkey has been a great option for communicating with clients when they are just stating the process.

    Pros

    Survey Monkey has helped with an initial questionnaire for potential clients. It helps get all those initial questions answered in one easy questionnaire.

    Cons

    I wish that I could edit a questionnaire easier without it affecting the scores.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
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