SurveyMonkey Software


 

SurveyMonkey is a cloud-based survey tool that helps users create, send and analyze surveys. Users can email surveys to respondents and post them on their websites and social media profiles to increase response rate. Users can run customer satisfaction surveys to get feedback on products and services, and they can send employee engagement surveys to understand employee satisfaction within the company. The tool allows users to send surveys and check on results from a mobile device.

SurveyMonkey helps users reduce data bias by using question, page, block and order randomization. It provides users with multiple question types including video, matrix, rating, star, slider, A/B testing and ranking questions. Users can personalize respondent experience with advanced survey logic, branching, question and page skip logic and advanced piping. Users can use survey templates or access question banks to prepare surveys.

SurveyMonkey allows users to customize their surveys by adding logos, themes and corporate colors. Pricing is per month. Support is provided via email and phone.

 

SurveyMonkey - Data trends
 
  • SurveyMonkey - Data trends
    Data trends
  • SurveyMonkey - Completion rate
    Completion rate
  • SurveyMonkey - Survey creation
    Survey creation
  • SurveyMonkey - Survey list
    Survey list
  • SurveyMonkey - Collect responses
    Collect responses
Supported Operating System(s):
Web browser (OS agnostic)

538 Reviews of SurveyMonkey

 

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Software Advice Reviews (52)
More Reviews (486)

Showing 1-20 of 52

Ashley from Tecan
Specialty: Other
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

May 2018

May 2018

Experience in surveys platform

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This software has been of great benefit since at the moment of using it it is ideal for my type of work because by doing my surveys I can see the opinions of all the spectators.

Pros

SurveyMonkey: I like to work with this software because it is super safe and has a variety of designs that help me to make my surveys faster and easier for everyone. public who wishes to obtain information about my works.

Cons

I do not like it: What I do not like is that it's slow to load the designs, even if they added more security it would be excellent.

Review Source
 
 

Jose Luis from AKF
Specialty: Engineering
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2018

May 2018

Easy way for getting need data

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

SurveyMonkey has a good reputation as a leader in online survey marketing with an intuitive user interface and advanced features.

Pros

I like the intuitive features available to create and send surveys.
It allows users to easily create and send surveys, collect and store data, and produce reports.
Best for begineer, it is like drag and drop.
It has pre filled forms to make making surveys faster.

Cons

Sometimes hides useful features.
The data downloads can be challenging to interpret if you are not experienced.
I would like the ability to remove the logo and therefore provide a little more personalization
Pricing is a bit high.

Review Source
 
 

Gladis from Health Net
Specialty: Insurance
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

May 2018

May 2018

A resource for obtaining opinions more often.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have benefited from SurveyMonkey because I have noticed that my company has emerged through a better path, improving each service, or each product thanks to the opinions we receive daily through this platform.

Pros

I like SurveyMonkey because I've noticed that it has a really comfortable interface, and customer support, it's quite nice, they take care of you in seconds and do not mind taking the time that is necessary to resolve the doubt.

Cons

I do not like that SurveyMonkey has such high prices, it is quite annoying to see how small entrepreneurs and even people who do not have the financial resources, have not been able to enjoy the features of SurveyMonkey.

Review Source
 
 

Marielvis from Kellogg Company
Specialty: Other
Number of employees: 10,000+ employees Employees number: 10,000+ employees

April 2018

April 2018

A good autonomy in each opinion.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

SurveyMonkey has benefited me within my company because I have noticed that the features it provides have helped the products we offer take more life, and in this way, know what customers like.

Pros

The best thing about SurveyMonkey is that it has a very basic design but at the same time, it supplements the comfort of the client, providing colors that in a certain perspective, benefits the client in the long term so that the stay does not become boring.

Cons

The detail that I do not like about SurveyMonkey is poor customer service, it takes approximately 48 hours to answer the customer's question and this is really annoying because the question is not answered immediately.

Review Source
 
 

Joel from Advanced Quality Plumbing
Specialty: Food / Beverage
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Great for getting need data

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy to use and easy to view the results without a bunch of confusing menus. Helps you identify easily what you need to focus on in the service industry. the cost is also very reasonable compared to some other similar companies out there.

Cons

It would be nice to have more response options, like an open ended box. Also not a big fan of the aesthetics of the reports.

Review Source
 
 

Kady from Television Production Company
Specialty: Telecommunications
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

April 2018

April 2018

Survey Monkey

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Very versatile, love the recommended questions and design suggestions. Love the preview scope and layout.

Cons

Not a great tool for doing any serious research study but if you need a quick survey tool this is a great option.

Review Source
 
 

Christine from Long Grove Psychological Associates
Specialty: Health Care / Medical
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Cannot beat Free!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

A great user-friendly experience for research. It's visually appealing and generally easy to follow. No need for any serious research skills TO USE.

Cons

Not a great tool for doing any serious research study but if you need a quick survey tool this is a great option.

Review Source
 
 

Paula from Starbucks
Specialty: Retail
Number of employees: 10,000+ employees Employees number: 10,000+ employees

April 2018

April 2018

Better opinions, despite the poor user support.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Despite the poor support that has the user, has provided good benefits in my company due to the functions implemented in the area of ​​surveys, this way has achieved different results than the previous ones and with more valuable opinions.

Pros

I like SurveyMonkey mostly because of the interface that it uses with the client, and it is a comfortable interface where each section of the survey can be organized, any type of content can be organized and made more prominent.

Cons

The problem with SurveyMonkey is the way in which the client is treated, in many occasions I have contacted the support of this platform, and they have given me bad answers or they have told me anything else that does not answer what I ask.

Review Source
 
 

Maykol from Charleys Philly Steaks
Specialty: Other
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

April 2018

April 2018

Opinions with high quality thanks to the specialization of SurveyMonkey.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have benefited from the use that I give to SurveyMonkey today because I have noticed that the opinions I receive every day about my company, are 'real, are more valid opinions that are worth taking into account.

Pros

I like SurveyMonkey because I have seen that its functions are quite easy to use, and each person has an easy adaptation when using the functions that it presents, I had never felt an ease like this, since I had always used pollsters who had some difficulty to use it.

Cons

I do not like that SurveyMonkey has the bad way to present the application for mobile phones, since in that App, similarly it looks like it is on a desk, and this is annoying because it is disorganized.

Review Source
 
 

Paul from Impact
Specialty: Recruiting Agency
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Really pleased with survey monkey

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

For a little time upfront you get really good feedback and know what works and what doesn't. Survey Monkey is an invaluable tool to help focus on what to focus on and what not to focus on. What customers like and what they don't. Sure beats other survey methods.

Cons

With all surveys, it takes some time to set up the survey. Cost wise, it could always be less expensive but the benefits outweigh the costs, so what more could we ask for.

Review Source
 
 

Brittany from Columbia Urological Associates
Specialty: Health Care / Medical
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Confidential when needed, easy to use

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

We use this at work for employee feedback, and the feature that Survey Monkey will not reveal identities helps a great deal in getting honest feedback that employees otherwise would be uncomfortable voicing. It is very easy to use for the survey creator and the survey taker. Surveys can be as brief or as in depth as needed. There is not a lot of extra content on the pages (images, ads, etc) that could slow down some slower browsers. It works on mobile or desktop/laptop, which is great.

Cons

There are no cons I remember and I think anyone needing to collect data via survey will be happy with this.

Review Source
 
 

Naveed from Technovert
Specialty: Software / Technology
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

Survey Monkey good software for all kinds of survey

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

In General it is a good software, i recommend it

Pros

- Fun to use, good interface and ease of access.
- Excellent data/result display.
- Is very scalable.

Cons

- It does not have lot many functionalities to refine our survey
- Sometimes is see emails landing on spam

Review Source
 
 

Tarik from Morostar
Specialty: Transportation
Number of employees: 1 employee Employees number: 1 employee

April 2018

April 2018

Fantastic way to get feedback from clients!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Low cost for starters, very customizable and insanely popular. They have tons of templates to choose from. They make surveys simple and effective.

Cons

I haven't really experienced any issues to note. There is always room for future improvement with regards to the variety of templates they have available.

Review Source
 
 

Sachin from Vodia Networks
Specialty: Software / Technology
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Survey made easiest...!! Superlative Degree!!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

1) I have been using this ever since my undergrad days and i have encoded the links to this website in my codes too.
2) it just lays the right questions answer format to the people without boring them before answering them all and collecting all the data required always.

Cons

1) Only if it had more APIs and functionalities to link to other softwares more, it would be great.
2) If they start rewarding people more often, it will just work wonders.

Review Source
 
 

Kelly from www.alabamarivers.org
Specialty: Nonprofit
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

SurveyMonkey is THE BEST choice for your survey needs!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

There is no better software out there for you money to get survey results!

Pros

SurveyMonkey is an incredibly professional and clean looking software for the end user. It is very easy and intuitive to create surveys. I love how many options SurveyMonkey gives to create the surveys for your customers, members, etc. If you get stuck wondering how to phrase a question, SurveyMonkey is there to help you with great suggestions! Many times their suggestions were way better than what I had in mind! The surveys look great when presented to the end user, too.

Cons

I am not a huge fan of the way the reporting looks. Downloading the analysis of the responses is cumbersome and not easy to read. Seeing the responses on your screen is a little bit better, but I would like to see some improvement in the downloading results area.

Review Source
 
 

Julia from Food & Beverages
Specialty: Food / Beverage
Number of employees: 10,000+ employees Employees number: 10,000+ employees

April 2018

April 2018

So easy to use and great value, great for employee communications

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easiest survey software to use on the market, at least that I've used. Virtually zero learning curve, very intuitive, fast, and effective. When we survey employees, we don't have to give them instructions on how to access or take the survey. Generally, a must-have for any HR or Internal Communications function.

Cons

Not a ton of features, but that comes with the territory when you're using a basic solution like SurveyMonkey. For more features and functionalities, I'd go with Qualtrics if you can spend the money.

Review Source
 
 

Vijay from Infobahn Softworld
Specialty: Software / Technology
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

I have not seen such a easy survey compiler

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I found the survey tool very impressive with its look and cost. I was easily able to identify and create a survey on my own with out any intervention.

Cons

I sometimes found survey attendees coming back to me as they unable to open in few browsers where i had to assist them technically.

Review Source
 
 

Tina from COPE Center for Colorectal and Pelvic Health
Specialty: Health Care / Medical
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

April 2018

April 2018

Easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy to use format with multiple options for questions and answers. Clean, attractive, not busy, as short or long as needed

Cons

Being able to customize responses to meet specific needs, like open ended text boxes, would be beneficial

Review Source
 
 

Matt from Vetter Software
Specialty: Software / Technology
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

The monkey has never failed to disappoint!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

An incredibly easy-to-use and powerful product. Survey Monkey has leveled the playing field for small companies in terms of marketing and communications. Without a doubt, this product is indispensable to any entrepreneur.

Cons

I truly have no cons. Having used the software at three separate companies, I can only sing its praises.

Review Source
 
 

Avienne from iSpot.tv, Inc
Specialty: Software / Technology
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2018

March 2018

Quick, Easy, Customizable

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

This has been a great system for distributing small, quick surveys with need for immediate responses, to longer more detailed surveys for analysis.
Love all the basic, different, customizable options!
Well known survey platform, so most users are already familiar with how to use.

Cons

Could use more response options, including open-ended responses or ranking. ( I think you may be able to possibly purchase these?)
Could be a little less costly

Review Source
 
 
 
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Showing 1-20 of 486

Milagros from Fé y Alegría Venezuela

May 2018

May 2018

Surveys tool are easy with this software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Quality
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Value
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I run some surveys in order to have information about people, their culture and their live style in the research for writting books for children, I have to keep in touch with the reality today.

Pros

I like this survey software because is very easy to use, I can adapt the questions whatever way I want and the results has a great visual presentation, easy to understand. I can send a mail with the survey to a selected people just adding filters. Is a very flexible tool.

Cons

The free version of the software has some limitations in order to prepare the surveys. I would like some of the features would be able for the free version as a preview.

Review Source: Capterra
 

Avishai from Armstrong Fluid Technology
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

May 2018

May 2018

Have been using this daily - love this service!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
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Value
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Pros

SurveyMonkey is very simple and intuitive to use, upload questions and edit them before publishing. Also easy to share quickly with a large audience.

Cons

The free version only allows 100 results. Also, there are only 12 design themes to choose from which limits the survey customization.

Review Source: Capterra
 


May 2018

May 2018

Good. Survey Monkey is the tool that I always go back to, for conducting qualitative research.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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If you are an optimizer, having a tool like Survey Monkey is quite important. With its easy to use interface, the tool facilitates a team to create small or big surveys and gather information about visitors' mood. In long term, the data gathered via tool helps make decisions for the experimentation (to improve the CR of the page).

Pros

It's not complicated to use. Once you get your hands on, it's easy to play around and create different types of surveys. Variety is definitely a plus point.
The second this is the reporting. It's easy to assess how people have responded to the questions and what kind of questions do we need to skip in the future. The filtering assessment is really useful for decision making.

Cons

Sometimes, it gets stuck while we are editing th survey.
Skip logic works well but only to an extent. In complex situations, it's difficult to implement the desired pattern and flow of questions.

Review Source: Capterra
 

Benjamin from West Florida Baptist Church

May 2018

May 2018

Quick Survey Creator

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Pros

Easily create and share surveys with employees or customers and generate feedback based on responses.

Cons

At the basic level, the customization (appearance) is limited so if branding is of major concern then this would be a drawback for you.

Review Source: Capterra
 


May 2018

May 2018

Excellent Way to Gain Customer Data

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
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Pros

The ability to get fast feedback from customers about a product, experience, concert, etc. Great question templates, as well!

Cons

There are some restrictions with the free version, but otherwise it's a great tool to gain a handle on customer opinions.

Review Source: Capterra
 

Kher Yee from GuavaPass

May 2018

May 2018

One of my favorite survey tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Pros

It's really easy to design a survey, manage and analyze the results. It has everything I need to conduct any type of surveys.

Cons

It would be great if they could have some features from the pro in the free plan. Other than it, nothing much to complain about.

Review Source: Capterra
 


May 2018

May 2018

Great tool and easy to use!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Pros

This software is great for all businesses and organizations to gather valuable feedback. Its very user-friendly and even beginners can create and/or complete a survey.

Cons

I do not have many comments about this software. If I had to choose one thing that could be improved I suppose it would be graphics and format.

Review Source: Capterra
 

Lisa from Breeze With English

May 2018

May 2018

Good for leisure surveys. Not the best for business surveys.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Pros

It's easy to use for your most basic survey needs. It's an established software that's reliable and dependable.

Cons

We can't optimize it to be the only survey software we use for our business. Its functionality just doesn't extend to our areas of need.

Review Source: Capterra
 

James from CHOICE FUTURE PLANNING

May 2018

May 2018

Great customisable surveys- great for internal polling and even customer surveys

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Pros

The building of survey forms is very simple and provides a vast array of question types and allows branding customisation

Cons

There are some limits on functionality on the lower/ free packages which can drive you up the price plans

Review Source: Capterra
 

Dan from dmi Networking

May 2018

May 2018

A fun way to connect to your clientbase in a way that gets you unbiased input on your services

Ease-of-use

Functionality

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Customer Support

Value for Money

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We really like surveymonkey. We have surveys made up for a variety of different actions, and they help us know if we are on the right track as a company.

Pros

It's fun and easy to set up. There are a few different types of questions you can ask, from having the user rank items that you set up, to standard multiple choice. The analysis of the results is also fun to look at, with nice graphs. You can set benchmarks as well, so you have something to talk about at your staff meetings!

Cons

People who fill these things out may not know or trust that they are anonymous. I wish that SurveyMonkey had the work anonymous on their survey links, as it's independent from our company and i think we'd get more and better results if people knew it was anonymous. It isn't enough for us to tell them.

Review Source: Capterra
 

Kasandra from MCCC

May 2018

May 2018

quick and easy way to collect data

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
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Pros

It's great for research projects at school or for gauging satisfaction after a meeting or presentation.

Cons

Not a whole lot of options for customization. Surverys could have more options to make them more attractive looking.

Review Source: Capterra
 

Windy from K2 Xpress Delivery

May 2018

May 2018

Meeehhh

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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The free version is okay to get stuff done if you need to conduct a survey

Pros

SurveyMonkey has always been an extremely easy and convenient free option for conducting surveys. It is easy enough for school, work or any kind of project if you need a second opinion.

Cons

Not as many customizable options for the free version. You really need to poke around to get what you want.

Review Source: Capterra
 


May 2018

May 2018

Easy and useful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

Survey Monkey is flexible and easy to use. I like that you can download the results in a spreadsheet.

Cons

It can be a little difficult to work out the best way to write a survey, but that is not an issue with the software.

Review Source: Capterra
 


May 2018

May 2018

love being able to send out surveys to our employees

Ease-of-use

Functionality

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Value for Money

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Pros

easy to set up and distribute surveys to survey takers, allows me to combine data from multiple people quickly,

Cons

sometimes it's a little "buggy" and I have to come back at a later time to finish prepping my survey

Review Source: Capterra
 

Victoria from Knights Circle

May 2018

May 2018

Easy way to do a dreaded task

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Pros

I absolutely hate surveying people, but this software made it really convenient for me to do so, getting me through a few college classes.

Cons

It's a pretty straight-forward software. But, it would be cool if there was some way to help validate the information you receive.

Review Source: Capterra
 

Jolyane from H2O Innovation

May 2018

May 2018

Very practical and quite easy of use

Ease-of-use

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Value for Money

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Pros

I use Survey Monkey alot at work. As a HR professional, we like to do surveys and analysis. I usualy export my data as opposed to using the analysis tools beacause it goves me more flexibility in Excel and it's cheaper. I like to have both options.

Cons

I have to sya that I don't like the most recent update. It's harder to navigate and takes longer ton build your surveys. I also think the software if quite expensive if you want to have additional features like analysis.

Review Source: Capterra
 


May 2018

May 2018

Solid survey tool that gets the job done

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Pros

Easy to set up a survey quickly and get it out the door. I like the ability to purchase respondents that are not our own customers.

Cons

Not that easy to customize a survey to reflect your brand. Can't find a way to copy/paste questions I've used in other surveys into another survey. Survey results sometimes difficult to view. For example, if you have an image as part of a question, survey results won't show the image so you'll need to open up two tabs/windows and flip between the two.

Review Source: Capterra
 

Ellenita from CST Consultants Inc.

May 2018

May 2018

Surveymonkey is a poll making / data collecting software that you can attach to webpages.

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Pros

I liked that it was easy to create polls and see the collected data especially for a newbie like me. The extension you can install is a cool idea, that you can create and post a poll virtually anywhere.

Cons

The thing that bothers me is the limited features the free version has in comparison to the paid version. However, when the paid version starts as low it's not a bad drawback.

Review Source: Capterra
 

Kerianne from Graduate Women in STEM

May 2018

May 2018

This software helped assist me with organizing both the events and planning committees

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Pros

This allowed us to collect different information and electronically compile input without creating long email chains and could be managed by different people.

Cons

The interface of the actual survey was somewhat cumbersome and we eventually phased it out to google's version. This was due to the linking to our emails as well as the summaries were easier to manipulate.

Review Source: Capterra
 

Brandon from Hinkle Hardscapes

May 2018

May 2018

Easy to Use! Excellent Survey Program!

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Pros

If you're looking for an easy way to create surveys and send to large amounts of people, look no further. Can be a great tool for small businesses for market research.

Cons

You are a little limited in customizing the look of the surveys, but at the end of the day, SurveyMonkey does what it's designed to do!

Review Source: Capterra
 
 
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