SurveyMonkey Software


SurveyMonkey is a cloud-based survey tool that helps users create, send and analyze surveys. Users can email surveys to respondents and post them on their websites and social media profiles to increase response rate. Users can run customer satisfaction surveys to get feedback on products and services, and they can send employee engagement surveys to understand employee satisfaction within the company. The tool allows users to send surveys and check on results from a mobile device.

SurveyMonkey helps users reduce data bias by using question, page, block and order randomization. It provides users with multiple question types including video, matrix, rating, star, slider, A/B testing and ranking questions. Users can personalize respondent experience with advanced survey logic, branching, question and page skip logic and advanced piping. Users can use survey templates or access question banks to prepare surveys.

SurveyMonkey allows users to customize their surveys by adding logos, themes and corporate colors. Pricing is per month. Support is provided via email and phone.

Data trends
Data trends

Data trends

Completion rate

Completion rate

Survey creation

Survey creation

Survey list

Survey list

Collect responses

Collect responses

Supported Operating System(s):

Web browser (OS agnostic)



1,708 Reviews of SurveyMonkey

Overall rating

4.5 / 5 stars

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Verified Reviewer

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

useful and easy

Works fine.

Pros

Easy to use
Get rapid feedback
Allows folks to stay anonymous

Cons

Didn't have any real problems with it. Used it for simple surveys

Review Source: Capterra
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Verified Reviewer

Number of employees:  501-1,000 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Great survey tool!

Pros

Survey monkey has come a long way over the years and can be used for many types of information collection. We love the integrations with third party apps and pretty much any user can create and share a survey in minutes.

Cons

SurveyMonkey has everything we need and I cannot find anything missing at this point.

Review Source: Capterra
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Verified Reviewer

Number of employees:  501-1,000 employees

Ease-of-use

Functionality

November 2018

Love making Surveys with the Monkey

Pros

So easy to use, love the design and looking at the results

Cons

No cons, it's really that simple. Can't think of anything that I would change!

Review Source: Capterra

Patti from Home Instead

Number of employees:  11-50 employees

Ease-of-use

Functionality

November 2018

General Manager

Pros

Easy to use and navigate. we like to use this to survey our employees

Cons

As of now I have not found a feature that I don't like

Review Source: Capterra
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Verified Reviewer

Number of employees:  1 employee

Ease-of-use

Functionality

November 2018

SurveyMonkey

Pros

Lots of options to get creative with your surveys. Very easy to use as well.

Cons

The only way you can even promote your survey is if you have a paid account or if you enjoy typing in every email address that you want to send it to.

Review Source: Capterra

Rajat from Shell

Number of employees:  10,000+ employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Easy and User friendly Survey

Great way to get feedbback from employees.

Pros

Very easy to collect feedback through the surveys and anonymous.

Cons

Not sure whether it keeps the data in the system ans sells it or not.

Review Source: Capterra
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Verified Reviewer

Number of employees:  5,001-10,000 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

My Favorite Survey Tool

Pros

I love this product. I love it's functionality and how it not only creates easy to use surveys, but also how it tracks the reporting and trends. It takes all of my time consuming effort to report out on ROI and it does the work for me. I can provide validation on training programs with a click. I can determine needs analysis per answer in a moment. I can also see a scale on transfer of learning through assessing their knowledge.

Cons

the look and feel of the aesthetics are not very exciting. They can do better with the overall design.

Review Source: Capterra
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Verified Reviewer

Number of employees:  1,001-5,000 employees

Ease-of-use

Functionality

November 2018

SurveyMonkey

Pros

It gives you a lot options to customize your different surveys, and there are a lot of options when using this site.

Cons

There is a slight learning curve. It’s not as user friendly as I would have liked or thought.

Review Source: Capterra

Arthur from Bluebeam Software, Inc.

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Survey Monkey is used in various ways internally in my company.

That how important surveys are, especially in groups with various tastes in different things.

Pros

I love this product, not only myself but within my company we use this product from: what type of lunch would we like to the types of software we may use. Very easy to use, and the uses for this are endless.

Cons

I been enjoying this product, so, I currently don't have negative things to say.

Review Source: Capterra
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Verified Reviewer

Number of employees:  11-50 employees

Ease-of-use

Customer support

Functionality

November 2018

Good product, questionable customer service.

Pros

Easy to use and data is gathered together for a simple chart with the information collected.

Cons

SurveyMonkey has been the worst customer service experiences I've had. They were very impersonal and weren't available to speak by phone which led me to correspond via e-mail. In the end, they were unable to help me with my request. When asked if I could talk to someone in the company who could handle my request they said, Unfortunately,​ there is no one who can help you with this." For a company who has $233.5mm in revenues,​ I expected a little bit more.

Review Source: Capterra

Piero from Management Outsourcing Services

Number of employees:  11-50 employees

Ease-of-use

Functionality

November 2018

Simple Surveys for Everyone

When we had to do a simple survey to get some insights SurveyMonkey is always or go to software.

Pros

It's easy to set-up and very easy to use. You can have your survey up and running in little to no time. The data analysis at the end is also very well explained and you can look for your results in a useful way.

Cons

It's sometimes hard to make the optional (IF logic) questions and it messes up the survey flow at the end. Also there were some bugs while creating several surveys that most probably were user related but I can't be sure.

Review Source: Capterra

Sisipho from Gotel Pty Ltd

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Easy and professional surveys

Pros

This software makes it easy for businesses to know how their clients feel about the services,products etc and it is way easy to use

Cons

I like that they offer this for free and you are in control of creating your company surveys without paying

Review Source: Capterra

Sarah from Centra Health

Number of employees:  201-500 employees

Ease-of-use

Functionality

November 2018

Easy polling

Overall great

Pros

Survey monkey makes it easy to determine likes and preferences Of colleagues. Easy to attach and emails and good dashboard for results.

Cons

For the most part I thought this was fairly easy to use. However user interface could be more intuitive.

Review Source: Capterra

Chase from Play.Wash.Pint.

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Instrumental In Propelling Our Small Business

I run a dog daycare and we use SurveyMonkey to capture the insights of our clients. We are constantly changing to meet and exceed the needs of our pet parents.

Pros

• Allows us to get feedback from the voices that matter most
• Keeps us innovating our services to match our clients needs

Cons

• No cons! This is a fantastic tool for any business

Review Source: Capterra

Isaac from Alamo Colleges

Number of employees:  10,000+ employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

favorite survey tool

Love it!

Pros

I liked how easy it is to use and set up surveys.

Cons

I wish there were not so limited with basic templates available.

Review Source: Capterra

Sonja from Belimed

Number of employees:  51-200 employees

Ease-of-use

Functionality

November 2018

Great survey tool

Pros

Excellent way to poll your audience inexpensively.

Cons

They have significantly reduced the free options/features, you must upgrade to get the best benefit.

Review Source: Capterra

Monique from Blue link associates

Number of employees:  11-50 employees

Ease-of-use

Functionality

November 2018

Quick survey setup

Pros

Love the fact you can create a quick survey and get it out to the users fast.

Cons

Would be nice to be able to add pictures

Review Source: Capterra

Chris from Sage

Number of employees:  10,000+ employees

Ease-of-use

Functionality

November 2018

Free, simple to use online surveys

Pros

Simple and easy to use solution for rapidly creating and sharing online surveys which look great and summarise responses well

Cons

Core offering is great, but there could be more features added both to support survey creation and survey results analysis

Review Source: GetApp

Lairs from Church Community Builder

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Worth the price

Pros

I wasn't needing to collect many surveys so the fact that it was free up to so many was pretty nice. Also being able to collect surveys from multiple devices at the same time.

Cons

The fact that you couldn't collect surveys offline made it really difficult for conferences. Conference wifi's are terrible and having to bring my personal hot spot was super annoying.

Review Source: Capterra

Balwinder from Lovely Professional University

Number of employees:  1,001-5,000 employees

Ease-of-use

Functionality

November 2018

Great tool to know your audience

I create surveys with the help of Survey Monkey to know various needs of customers.

Pros

With Survey monkey, Creating and publishing a survey is like a child's play. Plus there are some very great features like putting up your logo while creating a survey and they allow you to choose your suitable colour also. There is another great tool which analysis your survey before it gets published.

Cons

Survey monkey should give an option to reward people who complete the surveys that you make. There should be a small reward with which you can increase your survey results.

Review Source: Capterra

Displaying 1 - 20 of 1,708 reviews