SurveyMonkey

RATING:

4.58

(9623)

About SurveyMonkey

SurveyMonkey is a cloud-based survey tool that helps users create, send and analyze surveys. Users can email surveys to respondents and post them on their websites and social media profiles to increase response rate. Users can run customer satisfaction surveys to get feedback on products and services, and they can send employee engagement surveys to understand employee satisfaction within the company. The tool allows users to send surveys and check on results from a mobile device. SurveyMonkey helps users reduce data bias by using question, page, block and order randomization. It provides users with multiple question types including video, matrix, rating, star, slider, A/B testing and ranking questions. Users can personalize respondent experience with advanced surv...

Awards and Recognition

FrontRunner 2023
Software Advice's FrontRunners report ranks top products based based on user reviews, which helps businesses find the right software.

SurveyMonkey Pricing

SurveyMonkey is available across Individual, Team, and Enterprise plans: Individual - Premier Annual: $67.96/month Advantage Annual: $27.17/month Standard Monthly: $12.22/month Team - TEAM ADVANTAGE: $21.07/month TEAM PREMIER: $51.66/month ENTERPRISE - Please contact SurveyMonkey directly

Starting price: 

$25.00 per month

Free trial: 

Available

Free version: 

Available

Data trends
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SurveyMonkey Reviews

Overall Rating

4.58

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for SurveyMonkey

1 - 5 of 9,586 Reviews

Rissa

2 - 10 employees

Used less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed November 2020

Pretty good, but not my favorite

User Profile

Andrew

Verified reviewer

Internet, 11-50 employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

FUNCTIONALITY

5

Reviewed February 2021

Easy and Cost Effective

Overall, I highly recommend Survey Monkey for quick and easy survey creation. Even at the free version level, there are a variety of quality features that will make this program very useful for both collecting and analyzing data. The interface is incredibly user friendly, and when used in tandem with the mobile app, this product is very convenient and effective for basic survey needs.

PROS

The Survey Monkey platform gives you a variety of ways to customize your surveys, including multiple choice, short answer, and true/false. It also allows you to easily duplicate previous surveys so that you are not re-creating templates you wish to use regularly. The platform also provides excellent analytics for reviewing responses and trends so that you can better understand and track the results of your surveys. The option to make surveys anonymous is also extremely beneficial for more sensitive topics. The best part is, all of this functionality is available through the free version of the platform. The mobile app is also incredible accessible and easy to use.

CONS

The ability to truly customize your survey (logs, fonts, footers, etc.) is strictly reserved to paid subscriptions. The free version of the application gives you up to a maximum of 10 questions, so unless you want to pay the monthly fee, your surveys need to be very concise. For business use, a monthly subscription requires a minimum of three users at $25 per user. This cost adds up quickly, so unless you are implementing surveys very regularly, you may not see the full value.

Reason for choosing SurveyMonkey

The free version had a majority of the features we need to periodic use.

Christine

Accounting, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed May 2023

SurveyMonkey for your own good.

My personal overall experience is great. I think I love my experience of creating surveys using this software.

PROS

SurveyMonkey software setup is really a great one. It is simple to use and is fast. I really love it because it offers me various customization options. I can confidently recommend it to you.

CONS

In my for years of using SurveyMonkey, I have not yet seen anything I dislike about it. I must say I am absolutely contented.

Dawn

Verified reviewer

Automotive, 2-10 employees

Used monthly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed May 2023

It’s just ok

PROS

I like that I can pull up the survey on my iPhone

CONS

I don’t like that I can’t see all the responses

Gm

Health, Wellness and Fitness, 5,001-10,000 employees

Used monthly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2023

SurveyMonkey is the best way to informally survey at work

It's an excellent tool for inuitive survey creation even if you are using a free account

PROS

It's very easy to quickly set up a survey and it guides you towards the best options for the questions you want to ask. Even if you are just using the free version, there is plenty to work with to get a useful survey together.

CONS

SurveyMonkey is best for shorter, more informal surveys in my opinion. It isn't as easy to customise in all the ways you might want to if you were conducting a study for a piece of academic research for example.

Reason for choosing SurveyMonkey

For the purpose of our surveys, we wanted a more 'fun' informal feel which SurveyMonkey offered