All SurveySparrow Reviews
1-25 of 108 Reviews
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Nitin
Computer Software, 201 - 500 employees
Used unspecified
OVERALL RATING:
4
Reviewed April 2024
Great multi purpose survey tool.
Pratap
Verified reviewer
Higher Education, 51-200 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2022
Best survey building platform
Data and opinion collection is used to implement our best ideas into public. This collection of data and opinion is easily done by using the SurveySparrow. We can obtain feedback and opinions from the customers.
PROSSurveySparrow allows us to create most interactive and conversational surveys. The surveys created using SurveySparrow will get more responses from targetted participants. This platform has several types of templates in it which are used to create surveys instantly.
CONSSurveySparrow platform has some best features than other survey builders but they are only available for paid subscription only.
Reason for choosing SurveySparrow
Based on the subscription prices and familiarity among the users.
Reasons for switching to SurveySparrow
The SurveySparrow provides more features than SurveyMonkey. SurveySparrow allows us to create more responsive and conversational surveys.
Mohammad
Computer Software, 5,001-10,000 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2023
SurveySparrow is your best partner in making any survey.
One of the best that I have used on a person and on an organizational level. It really adds a great value to my work, manages received data in a wonderful manner.
PROSDashboards on this platform are great. Using the skip questions tool is great as well for email surveys where there is more coverage to more users.
CONSYou might need sometime to find your way with SurveySparrow unlike other applications.
Reason for choosing SurveySparrow
A bit complicated upon using, It does not have the required templates. Many advertisements.
Saurabh
Human Resources, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed January 2020
Missing key features!
It has been a roller coaster ride. There are high points of using them and lot of cons. They seem to lack the maturity required for handing huge workloads. My recommendation to others would be to clearly review the product and understand email limits etc before selecting them. If you are looking for email based surveying capability then stay away.
PROS1. Chat based survey capability 2. Open integration 3. SMS Text capability
CONS1. Poor chat (only) customer support. Takes hours to get a small thing done. 2. Lack of email marketing features. There is no way to send reminders easily or even segment audiences. 3. Lot of dependence on developers, which is a huge time suck. 4. Doesn't allow you to handle bulk loads such as deleting or copying an audience list. 5. Webhooks have trouble connecting to AWS public gateway.
Karina
Hospitality, 5,001-10,000 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Survey Sparrow: The Best Survey Platform
It was truly a great experience. The team at SurveySparrow is responsive and helpful.
PROSI love the eye catching appeal Survey Sparrow has compared to other survey platforms. It is easy to use, fun to customize, and even the user enjoys taking a survey!
CONSThere are some functions that take me a while to figure out when building a survey.
Reasons for switching to SurveySparrow
I was looking for something a little more reflective of the caliber of our brand.
Chandrakeerthan
Verified reviewer
Higher Education, 201-500 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2023
Best Survey Builder
My overall experience with surveysparrow is great.Its best used for building surveys for customers and knowing about their opinion.The process can be smoothly done with the help of surveysparrow.
PROSSurveysparrow is best when compared to any other surveybuilders.The userinterface is easy to setup and use.The customers feels friendly when filling those forms.The best feature of surveysparrow is that it has a lot of inbuilt templates for creating surveys.These templates are very good looking.
CONSSurveysparrow has got so many features which are not available in other survey builders bu the user must take premium plan to get access to those features in surveysparrow.
Reasons for switching to SurveySparrow
Due to limited features in pollfish, i have switched to SurveySparrow.
Louise
Management Consulting, 1 employee
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed December 2019
SurveySparrow..potentially the only solution you need
Overall SurveySparrow is already good with the potential to be amazing.
PROSEasy to use Demo's Templates Image Bank
CONSInability to move through the visual view of the survey without going from start to finish to see edits Renaming is only available on the Enterprise subscription Price of the Enterprise subscription Lack of ability to have 2 connected short questions in 1 view Lack of intergrations
Reason for choosing SurveySparrow
SurveySparrow contains many, but not all of the advantages of Typeform, but is more cost-effective.
Reasons for switching to SurveySparrow
Price
Anonymous
2-10 employees
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2019
SurveySparrow - A simple and easy way to make surveys
I am solving getting customer feedback in a simple and easy way without making it a big task for them to complete or be put off by the complexity. So far I have had good response as customers dont seem to mind the surveys and they work well on a mobile.
PROSThe free trial of the Enterprise was an excellent idea to make sure you can see all the options, it was very simple to use and a lot of templates to get you started. There are a lot of addons which would be very useful when connecting to others online services.
CONSIt could do with a few more customizations and add ins for the program I use on a daily basis but it still works well and some of the buttons are not logical.
Reason for choosing SurveySparrow
It worked better on a mobile, it works with Zapier and the free trial without the hassle of entering your payment details was a good plus point.
Suzanne
Health, Wellness and Fitness, 1 employee
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed February 2024
SurveySparrow is the perfect product for my business
Excellent. I use it often to set up trainings and gather evaluation feedback. It is quick and easy to navigate and the feedback I get from clients is always positive about it.
PROSEasy to use and makes my work look professional
CONSI would love even more templates for training feedback.
Reasons for switching to SurveySparrow
I just really didn't like their product, it was not as user-friendly
Tarun
Apparel & Fashion, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
5
Reviewed February 2024
Easy to use to build but integrations are challenging.
- It's easy to build compared to other survey building software. - New form creation, dynamic variable addition, response gathering is very easy to use.
CONS- There are few features pertaining to global variable that many time don't work. - Integrations with the GSheets has always been a challenge for the first time. The access goes to just one person and then many a time if there's a need to flow responses to the same sheet it fails. - 3P integrations need more improvisation.
Anonymous
10,000+ employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed February 2024
Review based on use of survey sparrow
It's good for the feedback survey. I can say its very good tool and we used the API also and its worked very well.
PROSIts UI is very good and its easy to use.
CONSWe can't use jQuery which is a problem during customization.
Ramon
Verified reviewer
Health, Wellness and Fitness, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2018
Make surveys delicious again. For both sides, enquirer and queried!
- Acquiring feedback and other information from customers in an easy, clean and fashioned way - Survey Sparrow saved us time and money because it is beautiful out of the box with minimal design options
PROS- Beautifully designed front and back end. Very easy to set up a survey, send it via email by their service, create different weblinks for one survey, post it within the dashboard to your desired social media channel or embed it on your website. - Two options to embed it on your website: Inline or as a gorgeous chat widget (automatically or triggered by user) - Change default language & string translation to make it fit your way to speak to your customers perfectly (Unfortunately only on account level and not survey level) - The team behind Survey Sparrow is very open to user feedback and replies fast to queries, issues and recommendations - They develop the software constantly. Every month you receive an email with the newest improvements
CONS- The chat theme doesn't support multiple rows. If a person writes a longer answer to a question, only the part which fills the row is visible to him. - You cannot change the branding for each survey. If you like to use the chat theme for some surveys and the form theme for other questions, the color and image choice may fit for one of them really well, but for the other not. - Webhooks are only available for the enterprise plan for bugs a month. Other services like Typeform provide Webhooks even at the free plan. - They don't save your login beyond your browser session. Every time I have to log in again.
jason
Verified reviewer
Computer Software, 2-10 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2022
Survey sparrow review(2022)
Helps to better understand how my visitors interact with my business, providing possibilities to improve on it. Will recommend it!
PROSSurvey sparrow is a tool every business needs if you really care about improving your customer shopping experience and satisfaction rates. With its powerful features, you can understand how your clients behave and easily track the way they interact with your website. What impresses me most is the logic feature which lets me build brainstorming forms that appear as live questionnaires to my visitors- it gives the visitor the impression that they are interacting with a live agent( that's the sensation I had the first time testing it). The LOGIC section is what you should accentuate more on if you ask me. With this tool, you get to define factors that will trigger the form's display on your website( for pop-ups) usually defined by the percentage scroll rate or an average session duration(measured in seconds). I find this extremely helpful as it keeps my web pages clean and nice-looking, especially for my service pages. You equally get to choose between inline and side widgets placements as well. This software will help your business understand how to better serve your clients.
CONSnothing complicated yet and hopefully, the developers keep making updates.
Reasons for switching to SurveySparrow
offers poll options, however, are not professional.
Randy
Verified reviewer
Hospital & Health Care, 10,000+ employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
The price is very convenient and easy to use
This is a great application to ask shopper opinion on various subjects. it's likewise simple to utilize. My involvement in SurveySparrow is, in general, a legitimate one, since we work with a huge customer data set and this apparatus can uphold and deal with an outsized measure of information.
PROSI totally love SurveySparrow it gathers clients' straightforward assessments additionally as paying you for your suppositions. The studies are not difficult to know and surprisingly simpler to complete and have numerous studies to wrap up. it's a truly incredible overview device and it is not difficult to utilize. you'll additionally make the most of its email promoting highlights.
CONSIt would be pleasant if there was a choice among free and their present least expensive arrangement, which isn't unreasonably modest, I don't care for how those studied are welcome to require other irregular overviews subsequent to completing the underlying one, yet I expect I comprehend why they are doing that.
Harshini
Verified reviewer
Higher Education, 10,000+ employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2023
Great Survey Builder platform
My overall experience using surveysparrow id great and i recommend everyone using it for building better surveys.
PROSThe best feature of survey sparrow is that it has tons of free templates which are used to build surveys.The import and export feature helps in importing and exporting of data which are used to surveys.The user interface is very beginner friendly and easy to set and to use.It helps in collecting and gathering data or used to collect the opinions from a certain set of users.The technical support offered is greatly appreciated.
CONSSurveysparrow has more features but user should pay/purchase some premium plans in order to use those features.
satish
Verified reviewer
Information Technology and Services, 1,001-5,000 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2023
Best software for opinion
My overall experience is with survey sparrow of make survey build forms by collecting the feedback from customers and clients. Surveysparrow has always meets or needs according to the templates
PROSIt is used to build templates from the customer opinions. It has different types of templates it is friendly interface when filling the forms (or) templates when compared to other templates it is good looking its based on the customer reviews
CONSIt has many features but we get it only premium plan it is too much costs when we compared to other platforms or survey builders filling to much of forms it get slow
Adithya
Verified reviewer
Information Technology and Services, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2020
Pretty easy and cool way to build conversational forms and surveys
It has been great experience with the product, setup and also sharing it through links and embed.
PROSThere are a limited number of players who offers a huge set of features that help you build amazing surveys and forms in a conversational interface, SurveySparrow is one of them. Been seeing them and using their product since the beginning and I must say they have come a long way.
CONSTo be frank, I haven't noticed any as the support is always reachable. They are just a ping away in case something doesn't seem to work for you.
Finn
Accounting, 1 employee
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed November 2020
Good software for feedback compilation
Tremendously user friendly. It is very easy and intuitive to create surveys. There is no need for any instructions. Also, the customer support is fast and friendly. The design looks really fresh and there are some excellent tools which really make life easier for us such as the built-in email share and the audience management.
CONSNot very mobile friendly. As long as Java Script is needed for the software to work it is hard to access the website on a mobile phone. Also, the surveys lack some variety and it would thus be good if there would be more options for survey customization.
Anonymous
11-50 employees
Used daily for free trial
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
2
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed March 2018
It is a really good tool. They have the potential to be one of the best survey tool
It was my goto product because it was so simple to use. i would say simplicity is the key.
PROSThis survey has really good UI. Really interactive sign-up page. They do justice to their tag line of creating conversation out of surveys. really good customer support
CONSThey have very little options in terms of presentations of the surveys. No templates are given for emailing a survey, one fix template has to be used.
Vithesh
Verified reviewer
Computer Software, 501-1,000 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed March 2023
Automatic reviews:SurveySparrow
My overall experience with survey sparrow is excellent and good.They were very useful because of automated reviews which saves our time.one thing I loved in survey sparrow is that in review sheet they provides many options for each question.
PROSSurveysparrow having good user interface and user-friendly.The customer support by survey sparrow is excellent.If anyone is looking for best review platform truly i will recommend surveysparrow for them to experience the best.
CONSI think I doesn't feel dislike about this, because I loved it.
Mayerly
Verified reviewer
Marketing and Advertising, 1 employee
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2023
Improving my feedback collection experience
The platform is easy to use and has allowed me to create engaging, custom surveys quickly and efficiently and I enjoyed the conversational interface that feels more like a conversation than a typical survey form.
PROSWhat I like the most about this platform is its conversational approach instead of having customers fill out a typical survey form. I love how I can create highly personalized and engaging surveys that my clients find enjoyable to take.
CONSThe customization options are a bit limited compared to other survey tools I've used in the past. I also noticed that the integration with other analysis tools is not as easy as I would have liked.
Pranay
Information Technology and Services, 501-1,000 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2018
Natural, fantastic and Very simple tool to Setup survey.
Taking Surveys becomes very easy, lot of time is saved and money is saved. Mainly our relationship with the users and client is increased.
PROSAvailable in Very cheap rate when compared to other survey tools. The customer support team is awesome. It has different approach of creating a survey setup. Its setup mainly concentrates on Interacting directly with the user.
CONSI Feel that features are limited here. I suggest there should be some more features to use by the users.
Anonymous
1 employee
Used monthly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2024
Great product
Ease of use and easy to setup. It misses key features but the product team continuously releases new features.
CONSPricing comes across as a little too costly for SMBs
Omar
Retail, 201-500 employees
Used weekly for less than 12 months
OVERALL RATING:
3
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
4
Reviewed February 2024
Need to improve reporting and also customer service
Easy to use.
CONSReporting, synchronizing, couldn't get my data on google sheet, customer service couldn't solve my issue
Shannon
Verified reviewer
Marketing and Advertising, 2-10 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2018
Mobile Friendly and Interactive Survey Tool
Love it. I get better participation than with traditional survey tools.
PROSMost people check email on a phone, Survey Sparrow takes a mobile first approach to surveys with a mobile friendly survey tool that looks more like a chat bot than a standard survey tool. The flow makes it more like a chat conversation rather than a standard survey tool, I have had much better results using this tool than old fashioned survey tools.
CONSLimited in features but that is by design, it is meant to be an easy mobile chat styled survey tool.