All Trustmary Reviews
1-22 of 22 Reviews
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Juuso
Verified reviewer
Consumer Services, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2021
Happy to recommend!
I'm collecting important data from my customer satisfaction and i can make my services more trustworthy with publicly given recommendations.
PROSCollecting recommendations from customers is very easy and makes biggest impact to sales. I like how easily i can integrate those recommendations that i like to pop up in my website.
CONSI really don't have any cons to say about this. I like it.
Vendor Response
Thanks Juuso for the review! It is good to see that you are using full potential of our tool from feedback to reviews and improved website conversions. Please let us know if there is anything we could do better for you or if you have ideas for the future features :)
Replied January 2021
Aarno
Security and Investigations, 51-200 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2020
Easy SaaS SW to track NPS and to build customer satisfaction surveys
We wanted easy and flexible tool to measure NPS and to perform yearly customer surveys.
PROSIt's easy to start with. Sending the surveys from SW is intelligent.
CONSThe reporting is little bit light when analysing longer surveys (excel import).
Reason for choosing Trustmary
-
Reasons for switching to Trustmary
We used one time GF and wanted to have professional and more common tool for our business.
Vendor Response
Thanks for leaving a review Aarno! We are happy to notice that you have been satisfied with Trustmary and feel that it is easy to use. We are also putting more effort into reporting features for long surveys in the near future. We will contact you and make sure that your insights are included.
Replied January 2021
Päivi
Plastics, 2-10 employees
Used monthly for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
5
Reviewed March 2021
Better start of useing it
It's a little bit too expencive to us.
PROSEasy to use and works very fast. I do not need to stress for it
CONSThe start was far too slow. And it stop working and we mist a lot of time without Trustmary but paying it.
Reason for choosing Trustmary
This is the first test, but not the last ;)
Vendor Response
Hi Paivi, thank you for your review and feedback! I'm glad that you've found it easy, fast, and stress-free to use. I'm sorry to hear that the start didn't quite meet your expectations. We're working hard on our efforts to make sure the implementation is as efficient as possible. Please let us know if there's anything we can do to support your Trustmary use in the future.
Replied March 2021
Ville
Consumer Electronics, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2021
Constant improvement
We automate as much as possible and that's easy with Trustmary. We send automated and manual NPS questionnaires and then get weekly reports of how our NPS is doing. If we would have any problems I feel like I can trust the customer service to have my back and help me out. Trustmary does valuable work for us but it does it quietly in the background. Once you've set it all up it works great and you just oversee how the results trend.
PROSI love how much the guys at Trustmary listen to feedback and improve the product. The software was good from the start but it has taken such leaps forward since we started using it a year ago and is now way better and more versatile. I like the fact that it is simple to use and to automate.
CONSAt first it felt a bit too simple but that was over a year ago and it has improved a lot since then.
Vendor Response
Thanks Ville for your feedback. Solving real problems for our customers was the trigger to build this software and we want to keep listening to all of you and stay on the same track in the future too. Thanks! As you mentioned, we have taken big steps forward during the recent year but expect even more improvements going forward since we have more than doubled our dev resources just recently :)
Replied May 2021
Oskari
Information Technology and Services, 51-200 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
FUNCTIONALITY
4
Reviewed March 2021
Good software for surveys
UI of trustmary is clean and good looking. Integrations to Hubspot are also great!
CONSSome functions are bit too hard to get to. Also some of surveys are quite unclear to me how they work, that might also be user based problem..
Vendor Response
Hey Oskari, thanks for your review and feedback! We do our best to keep our software simple and easy to navigate. Also, I'm happy to hear you've found the integrations helpful. Regarding the functions and surveys you mentioned, please contact your support person to get the help you need with this. Whether it's a user-based issue or something else, we're here for you :)
Replied March 2021
Kimmo
Consumer Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
4
Reviewed May 2021
Easy Tool For measuring NPS
Very easy to use. Gives customer reliable info about company to Make purchasing decision
CONSI cant say anything For tais....,..........
Vendor Response
Thanks Kimmo for your short and sweet review! :D
Replied May 2021
Eemi
Environmental Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2020
The great feedback and social selling software
It's a visually appealing feedbacksystem that doesn't consume time, is easy to answer and to implement. All the details are thaught through and the dashboard can be used with no training. And their people are really helpful and great. We bought a feedback system and got social selling as an extra :).
PROSIt's superfast to deploy. Easy to customize and It has so many applications to use. Customer feedback, employee feedback, training feedback etc.
CONSWhen sending the feedback form it doesn't (i guess yet) save the invitation form. Otherwise everything has worked really smoothly.
Vendor Response
Thanks for your review and honest feedback Eemi! We are glad to hear that you have enjoyed using Trustmary! We also support message templates currently so when you are sending invitations to the survey, you can use the same message for the next invitation too. You should be able to find 'Messages' from the navigation panel.
Replied January 2021
Aleksanteri
Construction, 11-50 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2021
A handy tool for measuring NPS
Trustmary helped us measure NPS more systematically and nowadays we share the results with all employees each month. It’s a great way to show everyone that all the hard work has a real impact.
PROSThe software is easy to use, and we didn’t have any problems integrating it with our processes. Embedding testimonials to our website was done in a couple of minutes. It just works.
CONSThe software has some customization options, but even more freedom would not hurt.
Vendor Response
Thank Aleksanteri for your review and feedback! Happy to hear Trustmary works well for your needs and it is easy to use. We will be adding customization options continuously and just recently published a new survey editor which allows you to better customize the look of surveys (colors, fonts, design, progress bar, page numbering etc in addition to your logo). We also added folder structure to surveys so you can better personalize and manage surveys. Please let us know what other features you would like to see and we can respond when those will be available .)
Replied May 2021
Joel
Computer Software, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2021
Easy to use
Easy to start and easy to use. Customer service accessible.
PROSIt is easy to use. I get a good overall picture of my customer satisfaction situation and also direct feedback to be used in development.
CONSIt could have more metrics beside NPS. Also there could be more APIs.
Vendor Response
Hey Joel, Thanks for your review! We really appreciate it! You can measure other than NPS too, for example CSAT and basically you can create what ever kind of survey you want. Reporting is something we are also actually improving atm so you will see improvements there too soon. Please talk to your support person since we opened API if you want to get that activated for you too. At the same time you can get help to automate your whole process if needed :)
Replied February 2021
Tomi
Verified reviewer
Information Technology and Services, 11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
It´s so easy to use
I would say fluent is the word.
PROSAs easy to use as you can imagine and it only takes seconds to get recommendations from your customer, directly shown on your website.
CONSI Can´t find any, from my perspective. Works just fine.
Vendor Response
Thank you Tomi! We are so happy to see your comments here!
Replied May 2021
Didier
Leisure, Travel & Tourism, 1 employee
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Ajout de mes avis Google
Je suis pas un professionnel du net mais le widget avis Google est bien fait et facile e mettre en place
PROSLa simplicité de compréhension et d’installation
CONSPour le moment, je ne vois aucun inconvénient
Reasons for switching to Trustmary
Plus simple, plus performant et plus de choix
Ninni
Accounting, 51-200 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2021
Great tool
It is very easy to use this tool. Easy to gather feedback from our customers.
CONSIt takes a moment to get used to the program and all the features.
Vendor Response
Hi Ninni, thanks for leaving us a review! We aim to make the feedback collection process as easy as possible, and I'm happy to hear that we've managed to deliver on our promise :) As for getting used to using the software, we're continuously working to enhance our onboarding process to ensure that the implementation is as smooth as possible. Please don't hesitate to reach out to us with any feedback or ideas you may have to improve our service!
Replied March 2021
Juho Perttu
Real Estate, 11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2021
Great software
In my use software works grate, also our business software works grate.
PROSEasy to use. Customers can give feedback to us without problems.
CONSI dont have anything for this question.
Vendor Response
Hi Juho Perttu, I appreciate you leaving us a review! Glad to hear you've found it easy to use and been able to gather feedback effortlessly. Please let us know anytime if anything comes to mind that could help us to enhance your experience!
Replied March 2021
Kimmo
Real Estate, 11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2021
All fine
Mostly good tool.
PROSIt is eady to use. I also think that it is good to have e-mail every second week.
CONSNo bad things in this software. I can get all informatin that I need easiky.
Vendor Response
Thank you for your review, Kimmo! I'm happy to hear you've found our software easy to use. Please let us know if there's anything we can do to make your experience even better in the future :)
Replied March 2021
marko
Marketing and Advertising, 201-500 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2021
Easy and Fast!
NPS surveys and eNPS surveys, we get very important data about our clients and employees
PROSEasy and fast to use, dashboard data is visualized very well
CONSTrustmarys brand isnt that credible yet in finland, few of our customers / employees have asked is this survey real that we have sent to them
Vendor Response
Thanks for your review, Marko! Happy to hear you've found it easy and fast to measure NPS and gain valuable data from your customers and employees. As for the brand, we're currently working hard to create more awareness and credibility around Trustmary's brand in Finland as well as globally :)
Replied March 2021
Tomi
Automotive, 51-200 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2021
Easy to use and good value for money
Set up was fast and people love the service.
PROSIt's easy to use. You don't need to get separate instruction.
CONSMaybe you could have more configuration to the product.
Vendor Response
Hi Tomi, thanks for the review! We aim to keep the setup and use easy, and I'm glad to hear we've succeeded in it with you. We're constantly improving the features to serve you better and always welcome new feedback and improvement ideas. If you have something specific in mind for the configurations, don't hesitate to reach out :)
Replied March 2021
Jussi
Civil Engineering, 11-50 employees
Used monthly for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed April 2021
Easy to use
It is easy to use overall. And you can get support very easily.
CONSIt is not so easy to do your own questionnaires for different customers
Vendor Response
Thanks Jussi for your review and more detailed comments on Trustmary. Easiness to use and support are areas we are continuously putting effort. I'll contact you personally to get more information about questionnaires to help you with it.
Replied May 2021
Tommi
Real Estate, 11-50 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2021
Very good!
Easy and quick to use. Customers like it!
CONSSoftware is good to use, nothing is wrong with it.
Vendor Response
Thanks for sharing your experience, Tommi! Happy to hear that your customers like the service too. It's important to us and plays a key role when asking for feedback and reviews. Please let us know if there's anything we can do to improve your experience even more in the future :)
Replied March 2021
Mikko
Accounting, 201-500 employees
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed April 2021
Easy to use
Was able to start to do NPS surveys with open questions after a few minutes introduction, very intuitive and easy to use
CONSWould like to see only personally relevant surveys and others could be hidden or grouped
Vendor Response
Hi Mikko, Thanks for sharing your experience! We are happy to hear that you like the UI and it feels easy to use. We just added folder structure to the surveys so you can create your own folder for your surveys and easily find yours. We will be adding more similar features improving personalization in other areas too soon.
Replied May 2021
Mika
Plastics, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2021
Greenfox - Plastics industry (b2b)
Systematic and easy way to gather NPS.
PROSEasy deployment for "Average-Joe", easy way to gather customer satisfaction and effective tool for marketing.
CONSMaybe some more visuality for control panel.
Vendor Response
Thanks Mika for sharing your experience here. We try to keep it simple to start using Trustmary. Happy to hear we succeeded with you. At the same time, we know that we can still improve it, as well as visualisations too. Expect improvements soon :)
Replied January 2021
Petteri
Mechanical or Industrial Engineering, 51-200 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2021
Good experience
I like a lot, easy to use and give actual situation where we are in NPS
PROSEasy to use, good feedback, measuring ongoing every day
CONSBetter reports which we can share all our employees
Vendor Response
Hi Petteri, thank you so much for leaving a review! I'm glad to hear you like Trustmary and have gained value from the NPS measuring features. As for the reports, we're planning to improve the features in the near future and make sure to contact you for your insights.
Replied March 2021
Mika
Mental Health Care, 11-50 employees
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2021
Amongst services
Pretty cool to know that work what we are doing is a high quality of care.
PROSTo get feedback from muncipality and corporation workers and official workers.
CONSThrere was not any features like that...
Reason for choosing Trustmary
nope
Vendor Response
Hi Mika, thanks for the review! It sounds like you've been able to gather some positive feedback from your customers, glad to hear! Please let us if there's anything we can do to improve your experience!
Replied March 2021