eSoft Planner vs FetchKids

RATING:

4.4

(34)

eSoft Planner has 34 reviews and a rating of 4.44 / 5 stars vs FetchKids which has 14 reviews and a rating of 4.79 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.4 (34)
4.8 (14)
Ease-of-Use
4.5 / 5
4.5 / 5
Value for Money
4.5 / 5
5 / 5
Customer Support
5 / 5
5 / 5
Functionality
4 / 5
4.5 / 5
Last Review Written
May 16, 2024
March 27, 2023
Pros/Cons
  • Pros

  • I like that the staff is incredibly helpful and quick to respond to emails and help desk questions. I like that they have yearly trainings at multiple times to meet the needs of all users.
  • This advantage is priceless for someone new in the industry and I couldn't thank them enough for their support.
  • Cons

  • When instructors add availability, they cannot see what is happening in the facility or by month. They complain that adding time is tedious.
  • Memberships should begin on the first rental not when purchased. Teams option fails miserably.
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  • Pros

  • I like working with the support team to implement it, and will continue to use for our dismissal and after school pick up. It’s accurate and effective.
  • I like that FetchKids has a clean, easy-to-read interface.
  • Cons

  • I'm not sure if's an internet issue but it has caused some frustration. Parents are sometimes confused about how to add authorized drivers.
  • Sometimes on mobile devices the system accidentally clicks on another student to check out.
Read all user reviews
Pricing Range
$
$
$
$
$
$
$
$
$
$
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos