Jackrabbit Swim

RATING:

4.5

(182)

About Jackrabbit Swim

Jackrabbit Swim is a club management software designed to help swimming schools manage online registrations, customer relationships and payment processes. Administrators can view scheduled classes on a daily, weekly and monthly basis and record absences on a unified interface. The platform enables supervisors to create, organize and share private lesson plans including available time slots with families. Managers can record students’ costume measurements, track inventory levels, place orders and collect payments. Jackrabbit Swim allows operators to generate reports and gain visibility across finances, enrollment details and class efficiency. Additionally, team leaders can manage employee schedules, track working hours and configure role-based access permissions among s...

Jackrabbit Swim Pricing

No contracts, pricing based on total student count. 1-100 students: $49/month 101-250 students: $89/month 251-500 students: $129/month 501-1000 students: $169/month

Starting price: 

$49.00 per month

Free trial: 

Available

Free version: 

Not Available

Free, unlimited support, always
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Jackrabbit Swim Reviews

Overall Rating

4.5

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4.5

Value for money

4.5

Functionality

4

Most Helpful Reviews for Jackrabbit Swim

1 - 5 of 182 Reviews

Jordan

Education Management, 501 - 1,000 employees

Used less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed May 2022

Easy to Use!

User Profile

Kimberly

Verified reviewer

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2018

Great software that saves time and Nice people to help anytime needed

More time to focus on everything else and less time having to do admin work.

PROS

You can almost do everything you need with in the software. They keep adding more and more integrations so eventually it will all be in one place and I love it.

CONS

I do not like the home page layout as it is a little intimidating to my new staff when training them and they find it confusing. Its okay once you get used to it though.

Carron

Sports, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2022

Streamlined program management

I’ve been using the software for over 2 years and I don’t it easy to navigate and figure tasks out. If I encounter a challenge, there is online support available and they are quick to respond and assist.

PROS

Class management is smooth and easy with Jack rabbit. Parents are able to create their account and find classes for the children, or the managers can quickly navigate the account creation and class assignment. Classes are then easy to manage with reporting of absences and make ups through the parent portal.

CONS

The platform is frequently evaluated and updated by the team at JR, so any challenges I’ve encountered are quickly addressed and positive changes implemented.

Reasons for switching to Jackrabbit Swim

Managing account financials are easier with JR.

Marsha

Facilities Services, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

5

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed July 2019

Jackrabbit Swim

Like I stated, the ease of navigating the software is really nice. However, they change stuff all the time, new, enhanced. Just leave it alone already. The changes they make don't make it any easier, it is time-consuming to figure out the new way, and it really doesn't make the experience any better.

PROS

The software is really easy to use. Very user friendly.

CONS

ALL THE CHANGES THAT ARE MADE CONSTANTLY ON THIS SOFTWARE. TRYING TO GET AHOLD OF ANYONE IN CUSTOMER SERVICE IS NEARLY IMPOSSIBLE JUST WHEN YOU GET USED TO DOING SOMETHING, THEY CHANGE AND YOU HAVE TO LEARN HOW TO RE-DO SOMETHING. THE CHANGES THEY MAKE AREN'T ANY BETTER THAN WHAT THEY DID BEFORE. IF IT AIN'T BROKE DONT FIX IT!

Tammy

Recreational Facilities and Services, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed March 2024

Review of Jackrabbit

It has been a better system then what we had before, and we have figured out our work arounds for the type of swimmers that we are teaching.

PROS

JR is easy to setup and use. Allows us as a company to provide schedules to our coaches and track attendance of our swimmers. We are able to build out schedules relatively easy and pull reports.

CONS

The invoicing system is not flexible and does not allow us to provide third party vendors with the information that is needed, relying on a secondary billing system which can create errors. When pulling billing reports it does not allow us to pull future reports for swimmers that are enrolled at beginning of a new month.

Reason for choosing Jackrabbit Swim

Cost & easy operations. It was our best affordable alternative at the time of implementation and it has been a positive move for us.