More time to focus on everything else and less time having to do admin work.

You can almost do everything you need with in the software. They keep adding more and more integrations so eventually it will all be in one place and I love it.

I do not like the home page layout as it is a little intimidating to my new staff when training them and they find it confusing. Its okay once you get used to it though.

We have been very pleased with the software.

JackRabbit's software support is second to NONE. They are fast to respond, thorough, and fun to work with. If they don't know the answer, they will research it and get back to you. They are also always working on new features. You can submit an idea and sometimes you see that idea worked and added as a feature. Cannot say enough great things about their support team.

There are just a features that I think the software lacks. There is no option to schedule instructors and report absences/trade shifts. There is no option for customers to enter a gift certificate or apply a credit from their account at the time of enrollment, just to name a few.

Jackrabbit is feature-rich and central to our whole swim school. It makes most things very simple to do once we've configured it properly.

Jackrabbit makes posting fees slightly complicated and it isn't smart enough to always identify families who shouldn't have additional tuition fees posted to their account.

Overall, JR has been good and we are happy. That being said, there are certain features that we are very frustrated to not have available to us. These features listed above are nearly dealbreakers for us and we truly hope that JR can add them in the near future.

Customer support for initial setup was great. Every call we’ve had with customer support has been amazing.

There HAS to be a way to let a customer input a promo code to get a $ or % off their purchase. The balance owed during checkout should immediately be reflected based on the promo code input. The same goes for entering a gift card #. If a customer inputs a gift card #, the balance at checkout should immediately deduct that amount prior to payment being submitted.We are also desperate for a feature that will automatically inactivate/close out classes when other classes in the same time slot become booked. We have a max of 4 lanes in our pool but we offer 6 or 7 possible classes in each time slot. When a 4th class receives a booking, we need the other classes in that time slot to automatically be inactivated/closed out.

My overall experience has been great. I recommend it for its customer service alone. I think it checks most checkboxes for various fitness/recreationally based business needs.

The pricing structure was a big point of emphasis for us. We are a start up swim lesson program and needed to do some research for different programs that met our need and was affordable. Jackrabbit was great in this regard because it allowed us to be on a lower tier until our memberships rose. I also love the customer service. The amount of training and help I received when we first purchased the software all the way through our implementation of the Jackrabbit Plus App has been phenomenal. They are patient and make sure you understand the features fully.

There is a learning curve with the program. This could be a turn off, but I believe once you learn its quirks it becomes easy to use. This could include setting up the overall business to creating classes and dealing with the parent portal. There are some steps that are necessary, but seem like they could implement better because initially if you forget to set something up you will have to restart and fix the issue to catch back up.

I’ve been using the software for over 2 years and I don’t it easy to navigate and figure tasks out. If I encounter a challenge, there is online support available and they are quick to respond and assist.

Class management is smooth and easy with Jack rabbit. Parents are able to create their account and find classes for the children, or the managers can quickly navigate the account creation and class assignment. Classes are then easy to manage with reporting of absences and make ups through the parent portal.

The platform is frequently evaluated and updated by the team at JR, so any challenges I’ve encountered are quickly addressed and positive changes implemented.

Joackrabbit can do most things if you can figure out how. If you can't figure it out, their customer service is excellent to help and they take feedback to build out new features.

We are excited for the check-in feature to be added for parents and for when we can choose which classes automatically get makeups and which class types do not so that we are able to use the function to let parents submit their own absences.

Customer support is wonderful!

I like how many features it ha. The ease of emailing certain families is awesome.

Email composer is not as robust. It needs to have a pre-requisite ladder to prevent parents from registering for the wrong level. It tends to be an expensive program compared to competitors for those of us with high student loads. Needs to integrate with crm and provide an app instead of a third party app.

Great experience, always helpful when needing support

The functionality for our program fits well

There are a lot of reports that seem to not give accurate info simply because there are so many options that go into a report that could change the outcome, got to find the right combination.

Good but lacking reporting on retention and integration with other software outside usa

The class and some reporting Costumer service

No integration in my country or with other softwares that are fuctional to my area

Great service

Ease of use and the fact that JR team uploaded all my current details.Would like 24/7 support though.

Cannot invoice to suit our company correctly (pro rata etc)That we cannot upload South African Bank feeds.That it cannot link to my accounting software who are very "up to date" Xero...

I like the staff portal! Super user friendly.

I don’t like how there’s not a calendar with all classes on it. On other softwares I’ve used, it was super easy to find a class simply by clicking on a calendar. You only get this view on jackrabbit when scheduling a makeup.

It has been awesome! Customer support has always been very polite with answering my millions of questions. I’m getting more used to all of the drop-down menus and trying to use new features. I’d like for here to be more frequent webinars on all the extra features people may not realize exist or that could be utilized differently. There is so much to this software and I know I’m not using it to it’s full potential cause I’m not sure how!

I enjoy how easy it is to organize all data entries for each student and the different tools for viewing classes.

Sometimes there are features that aren’t as accessible or don’t make sense. For example, I’d love to be able to send automated reminder emails to my parents for when tuition is about to be taken out. I don’t like that emails can only be sent out 90 days in advance. Why is this?

Well considering when I first started teaching I was managing my class schedules using paper and a filing cabinet, Jackrabbit has saved countless man hours over the years.

It literally has almost every feature I need to manage my school. The program is easy to use and I find it easy to train new employees. The biggest time saver for me is having all the templates in place, including pre-drafted emails, etc.

I really like the legacy version of posting tuition fees because I had a system down that worked well with the templates I had. I’m struggling a bit more with the updated version. The other thing I wish they had was an option to allow customers to schedule make-ups via the parent portal.

I am so pleased. I've worked with other database management systems for membership based programming and JackRabbit is so much more efficient.

So easy to manage all aspects of business. Students, staff and finances. It's intuitive. I do love how responsive the development team is to new ideas and launching improvements.

The scheduling ability for staff that aren't assigned to a class. I wish there was a function for this. Would really love a more professional way to integrate our newsletter. Exporting email addresses into another product is bulky. Current functionality doesn't allow for the end product to look sleek and professional.

It was pretty easly to learn how to navigate Jackrabbit and we love the parent portal that our families can access. The tech support is amazing in answer any questions!

There are some features that would help our business be more efficient. Although there is a place where we can post our suggestions, it takes a long time for them to be heard and added to the system. However, we love that Jackrabbit is listening to our feedback and continuously improving the software.

Other than the few cons, the overall product is good. I only go to a few places on the sight and that works wells for me Support is always there to help when needed

Easy to use once you get your information set up. Still lots to learn

Adding schedules are tedious especially one on one classes When achieving classes, if you need to go back and have to undo, lots of client information is lost on their end. Not sure if it is something that I had done wrong but it was very confusing. lots of unused areas that I wish was easier to delete that doesnt pertain to my swim classes

I love that Jackrabbit is customizable to any program, big or small. I like how there is a feature for attendance, skills, communication to parents and billing all in one place. It makes it a one stop shop and easy to use.

I would like to see an option to have the admin be able to use & see the portal as a parent would during registration or use. This will help me if I have a parent face-to-face or over the phone and I can show them exactly what they would see. I would also LOVE to see a version of Jackrabbit that was built for small scale classes & clients for a private swim instructor. They would be able to use all of the features of the program but only for like 15-20 children during a season or 6-month span. This would help keep track of clients throughout the years all in one place.

It is user friendly for both my customers and myself.

I really wish parents could drop their own classes.

That I am able to access the program from my mobile devices to keep up with student schedule

Since there is not an actual app, I have saved the website on my phone as a Home Screen shortcut. If I clock in on my phone I have to use that same device to clock out on. I cannot clock in on one device and clock out on another.

Its been great. My coach. [SENSITIVE CONTENT], was amazing. I learned the system in about 3 weeks. Very user friendly and the reports are amazing.

It was very user friendly. I was able to navigate through the system with little help at all but I do enjoy the help videos if I ever need to figure something out. The coach, [SENSITIVE CONTENT], that was provided to me was absolutely the best trainer I had worked with.

Sometimes registration will allow people to sign up for classes but not pay at that time.

The software is pretty easy to navigate. We use the weekly page the most and all the updates have been very useful.

The software is not always user friendly. We have multiple classes at the same time with the same level. This makes it hard when we charge for tuition. I always have to go in and check certain fields to see if tuition was posted correctly. Most of the time it discounts to much. This is the biggest concern for me.

We love how receptive the company is too making suggested changes/improvements. The customer service staff is great. We could never manage our customer load without this software.

The cost is a little high

Customer services is definitely the greatest strength while we transitioned our staff. We like how easy our parents can navigate the system with minimal conflicts.

We have a list of class offerings at the same time. The categories can be complicated if a parent has multiple swimmers at the same time.