--- title: "ScreenConnect Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of ScreenConnect. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if ScreenConnect is a good fit for you!" source_url: "https://www.softwareadvice.com/team-communication/connectwise-control-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Remote Desktop Software](https://www.softwareadvice.com/help-desk/remote-desktop-comparison/) / [ScreenConnect](https://www.softwareadvice.com/product/390169-ScreenConnect/) / ScreenConnect Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/product/390169-ScreenConnect/) Reviews [Alternatives](https://www.softwareadvice.com/product/390169-ScreenConnect/alternatives/) # ScreenConnect User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 1,903 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.4/5 - Value for money: 4.6/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 1,391 reviews (73%) - 4 stars: 432 reviews (23%) - 3 stars: 62 reviews (3%) - 2 stars: 11 reviews (1%) - 1 star: 7 reviews (0%) ### Most mentioned pros - We primarily use it for connecting to user devices and servers, and it provides fast, reliable remote access with very little effort from the end user. - The backstage features allow me to set off commands and install software without the user being stopped from working and I can also send them messages if required. - Multi-monitor support, low bandwidth support, toolbox, chat, wake lock, extensibility, cross-platform, everything you could want in a remote support tool ### Most mentioned cons - The user interface is clean but looks a little dated compared to some newer products on the market. - Higher cost compared to alternatives - It has some weakness with the connectwise home setup and is clobbered together with other poorer solution's ## ScreenConnect customer reviews Showing reviews 1-25 of 1,903 (page 1). ### Fast, Secure, and Easy-to-Use Remote Connectivity - Overall rating: 4/5 - Reviewer: Yunus Emre T. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with ScreenConnect has been very positive. The platform provides dependable remote access, secure connectivity, and effective support capabilities. It helps IT teams troubleshoot and resolve issues quickly while maintaining strong control over user access and security. Although there is room for improvement in reporting and collaboration features, it remains a highly valuable remote support tool. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Fast and reliable remote connectivity, strong security controls, easy unattended access, and an intuitive interface. It enables support teams to resolve issues efficiently while maintaining a smooth user experience. #### Cons Reporting and analytics capabilities could be more robust. The user interface, while functional, could benefit from modernization, and some advanced administrative settings require a learning curve for new users. --- ### Reliable Remote Support Tool That's Fast, Simple and Easy to Use - Overall rating: 5/5 - Reviewer: Josh D. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with ScreenConnect has been very positive. It does exactly what we need it to do, provides quick and reliable access to devices and makes supporting users straightforward. It's fast, easy to use and rarely gives us any issues. While it doesn't replace a full ticketing or documentation platform, as a remote support solution it's one of the best tools I've worked with. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros ScreenConnect offers great value for money and is one of the better remote access tools I've used. We primarily use it for connecting to user devices and servers, and it provides fast, reliable remote access with very little effort from the end user. The interface is simple and easy to navigate, making it quick to find devices and start support sessions. Performance is generally excellent, even on slower connections, with low latency and responsive controls. It also includes useful features such as file transfer, session recording and unattended access, which makes supporting users much easier. Customer support has been good whenever needed and the platform is stable and dependable for day-to-day use. #### Cons While it excels as a remote access tool, ticket management features are fairly limited compared to dedicated service desk or PSA platforms. Document management is also basic and isn't really one of the platform's strengths. Some advanced functionality can take a bit of time to learn and certain settings aren't always where you'd expect them to be. The user interface is clean but looks a little dated compared to some newer products on the market. --- ### Good product with some unfortunate fall out from misuse. - Overall rating: 4/5 - Reviewer: Brad C. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: Self-Employed - Product usage: Used monthly for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Easy to use and would recommend but expect to work with security platforms to get it to function in your environment. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Screen Connect is pretty straight forward for end users. It's interface is intuitive an does not have a steep learning curve. #### Cons Unfortunately due to bad actors using Screen Connect several security related platforms block the use of Screen Connect. --- ### Robust access software any IT pro should have. - Overall rating: 5/5 - Reviewer: nathan t. - Verified reviewer: Yes - Industry: Computer Networking - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall my experience with Screen Connect has been very positive. It is my go-to when I need to remotely manage devices. I love its robust capabilities, and the price is very competitive with other software's that don't have as many features. Customer support is unmatched as well and they are always willing to take care of any issues with the software itself. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Remote access is a breeze with this product. Whether you need to have it installed on a machine or simply need to provide direct support to end users. The ability to view all screens, deploy scripts, and transfer files is always a bonus. Directing users to the remote support page is easy with a quick link or a added as a clickable on your website. Installing access on machines is as easy as clicking a button. No need for all the extra stuff that comes with other RMM's. This has definitely taken our customer support to another level. #### Cons Sometimes it can be a bit hard for older users to find and run downloads. Theres lots of pop ups the users have to accept before a connection is established. This is easily fixed with a little bit of walking through but can become a hassle when trying to assist those who are a little bit less tech savvy. --- ### Great remote access tool - Overall rating: 5/5 - Reviewer: andrew p. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Great, I am considering using it for my home lab. it is one of my favorite tools we use at as it is fast and simple and rarl;y has trouble. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Fast and easy to help people not under our RMM, and a great secondary back up if our primary RMM goes down. I can get a users connect with a quick email. #### Cons sometimes when I ahve been connected a while it gets funky but a quick reconnect fixes it. Better audio connection would be good for helpoign diagnosing speaker and microphone issues --- ### Remote Me In, Scotty - Overall rating: 4/5 - Reviewer: Drew L. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 201-500 employees - Product usage: Used monthly for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Solid, easy to use product that has great support and plenty of documentation for administrators. No complaints. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros ScreenConnect is an easy to use product that enables IT professionals to remote into machines and perform a variety of tasks. The client has great performance, and it offers superior value for the money. Customer support is great. Helps with ticket management, and document management on remote endpoints. #### Cons It does create a direct connection between your machine and the machine you are remoted into. That in and of itself presents a massive security risk - especially if youve accidentally remoted into an infected machine. --- ### A great tool for our team - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, we're generally satisfied. It’s made managing remote support for our clients much easier and more efficient. The features and reliability are better than other tools we’ve used, and the backstage mode is a real standout. I’d definitely recommend it to other MSPs looking for a solid, professional remote support solution. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros ConnectWise ScreenConnect is highly reliable for us. Not only that, it’s fast, and makes remote support easy for our us as well as our customers. More importantly, it's super easy to deploy and roll out to all our clients’ devices. #### Cons There are frequent updates, so our sys admin has to keep it up to date regularly and occasionally, there can be a bit of lag when connecting to Macs or when using high-resolution monitors. --- ### Great RMM tool - Overall rating: 5/5 - Reviewer: Michael S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We love the ability to remotely connect to our clients along with the ease of use and features that the product offers. #### Cons There really aren't any cons to using the software. We just wish that we would have moved to it sooner. --- ### 4.5/5 stars - Overall rating: 4/5 - Reviewer: Ima A. - Verified reviewer: Yes - Industry: Accounting - Company size: Self-Employed - Product usage: Used monthly for less than 12 months - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered A reliable professional solution for remote access and technical support, combining strong performance and high security. An ideal choice for companies and IT teams, though it is slightly pricey and the interface takes some getting used to. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Fast, stable, and reliable connection Comprehensive features: full control, file transfer, unattended access High security standards and strong encryption Cross‑platform support; cloud or self‑hosting options Smooth integration with business management tools #### Cons Higher cost compared to alternatives Interface takes time to learn Advanced features require premium plans Less suitable for simple personal use --- ### Very good tool for remote support - Overall rating: 5/5 - Reviewer: Mattia P. - Verified reviewer: Yes - Industry: Food Production - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Good technical support and active community, advanced security, and many convenient advanced features. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The best remote assistance software, easy to use and with lots of handy features for an IT department, plus it's fairly simple to implement. #### Cons The price is a little high compared to other competitors, but in my opinion it's justified. You have to get used to using it, it's not exactly intuitive, but you get used to it without any problems. --- ### Fantastic tool for remote support - Overall rating: 5/5 - Reviewer: Andrew P. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered Overall this platform is still one of the strongest in the market with its scripting ability as well as the ability to reboot and wait for a client #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Ease of use Installation simplicity Customisation and unattended remote support #### Cons It has some weakness with the connectwise home setup and is clobbered together with other poorer solution's #### Reasons for choosing ScreenConnect It's a better product and was priced competitively #### Reasons for switching to ScreenConnect TeamViewer cost had gone up drastically as well as the breaches they had it wasn't a good fit --- ### A product with minimal frustrations. - Overall rating: 5/5 - Reviewer: Gianni M. - Verified reviewer: Yes - Industry: Sporting Goods - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. ConnectWise ScreenConnect has provided us with instant connectivity to our remote devices and offered more integration options. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Exemplary performance and stability of the software. The software also has very professionalised and responsive vendor support services providers. #### Cons Pricing of the software is always a challenge. It keeps going up. #### Reasons for switching to ScreenConnect The previous softwares that we used did not meet our standards. --- ### The price is right, it has enough features that were not that easy to integrate, its reputation has - Overall rating: 3/5 - Reviewer: Adam b. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. see above you could have had the market targeting alot of users and devices all around the world with your good fair pricing but everything else is not so good as it was -- with webex, teamview, logmein, ultravnc free, dameware, Zendesk, anydesk, realvnc just to name a few we as IT professional cant afford to look stupid with virus threats coming up with screenconnect and telling people all these instructions to get control your one step installer plugin never worked !! but good pricing kind of scary that others offer like sysaid and others not offering anything for the small guys like you did --- by the way i was talked into the AUTOMATE product --- worst product ever! i spent a bit over a half a day cleaning it off and restoring all systems. It would not do what it was suppose to do at all --- slowest connection and unusable at all it was connected but would wind up my systems on some process i had to shut them down and clean the drives of any traces of AUTOMATE -- no software has done worse and your sale and support did not believe me i showed them proof they laughed and said they have never used it professionally thanks any more information happy to help maybe you could be the next big thing all the ideas are there but it all fell apart and you need to do almost a 180' #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros THE price compared to TEAMVIEWER AND LOG|ME in i was not a large operation so the licensing suited i loved the idea that i could make it a subdomain of my site or just have a link and it was White labelled affordable once i was remotely connected it was fine It has many integrations and partnered up with a lot of companies #### Cons Its a pity you have not a better business relationship with antivirus companies in most occasions and it was happening more and more that it would be picked up as a virus --- not good and worrying it has many integrations and features ---- these features were hard to install and because there was many versions - most the time hard to get the right compatibility -- these integrations should be one click or a signup here and there --- i wouldnt have minded paying good money if these would at least work It was not very intiutive some tasks -- like the whole process i would go through with clients download the exe or file then double click on it --- if you miss it , it will be in your downloads then click run follow prompts then allow and no at this point i would sometimes get a prompt to update the software not good, not good at all your sales and support staff could not give a dam because i was a small 1-15 users account it was not very easy and intuitive initially to do file transfer - have you used team viewer? most respectable organisations wont allow 8041 port through there firewall it has lost its good reputation that support users at the large universities have originally given it being considered unsafe and treated as a threat - i know that i could make it an exemption in the AV software but it came up as threat after the fact as if it later was damaged as professional tool with all the quality secure easy products on the market these days | cisco webex| #### Reasons for choosing ScreenConnect CHEAP -- LIKE THE EASY SETUP OF MY DOMAIN AND THE SCREENCONNECT SUB DOMAIN -- appropaite licensing -- i was excited by the integrations - that was a let down i read a review i think about it at the standford University in the states -- the support team saying its all they need or very good. if you need my help or more answers feel free to call me 0499235506 AUSTRALIA ADAM #### Reasons for switching to ScreenConnect ITS REPUTATION HAD AND THE SOFTWARE BECAME TO MUCH MAINTANENCE AND ALL THE ABOVE other products have a few controls to update and easy interface and are not seen as malicious software and less problematic they just work! --- ### Good Remote Support Platform - Overall rating: 5/5 - Reviewer: Ryan C. - Verified reviewer: Yes - Industry: Machinery - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I'm very happy with this product, except for the price but it's not too terrible. I'm very used to free software but they just didn't have the features like ScreenConnect, especially being able to connect to any machine and manage it if it's connected to network anywhere. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Functionality: 5/5 #### Pros I signed my company up for the Standard Package since it's wasn't critical that we had all of the features but we needed unlimited unattended access agents. This gives us the ability to see what machines are connected to internet or not and shows you the clients private and public IP addresses. This feature alone has helped me with user issues without even connecting to them. The remote command line without connecting to the machine is very nice, for simple commands. Having the ability to set information about the machine connecting to divide them up into companies, device type and department is very handy to have. The ability to give users access on only one company and set specific permissions on that company is a great feature. There are several great features that are included on the standard package but if the Premium package was cheaper, we would probably go with that one due to the reporting features in it. One thing that isn't a paid for option but is very nice it the option to connect to iOS or Android devices, not as an access device where you have access all the time but under the support option. #### Cons The platform is pretty solid but the user management is not as easy to spot the first time around. It would be nice if the OTP was easier to add for the Google Authenticator. Most give you a QR-Code to add the OTP but it works once you get it setup. #### Reasons for switching to ScreenConnect These products did not give us insight to the machine and the machine had to be on the same network as the machine trying to provide remote support. ScreenConnect allows you to provide essential support to any machine as long as it has internet access. --- ### ConnectWise Control Review from Experience - Overall rating: 5/5 - Reviewer: Jordan E. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have utilized ConnectWise Control for 10 years at two different companies. This product has helped keep me and my teams efficient and productive while allowing for wizard-level support all over the world. I will not go without this software after experiencing it. I purchased this on my own to utilize prior to my current company adopting it company-wide. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of connecting to a system. There are no complex login processes and the product functions extremely well. The remote experience is good enough to work all week through and the reliability of the sessions is enough that you don't need to have backup methods for remote access. #### Cons I don't have too many complaints because I have utilized and continue to utilize various other platforms in client environments that have worse functionality. If I had to pick one thing it would be that on occasion I have experienced a few instances where a PC without a monitor connected gives me a black screen when connecting to it. I do not believe that this issue is specific to Connectwise due to the graphics card and how it processes the GUI. The biggest challenge in recommending remote access software to a client is that there is always the concern about getting compromised. The on-premise version of this software allows us to recommend it to any client with a lower level of concern. #### Reasons for choosing ScreenConnect I have used a lot of remote access software. When we finally decided on Connectwise it was between Teamviewer, LogMeIn, and Connectwise. We currently still utilize Remote Support/Bomgar for a few clients, and we have utilized RealVNC for some specific use cases within our client's networks. Splashtop I have used personally along with Teamviewer and RemotePC. I was able to integrate the Connectwise API to work with our internal support monitoring tool. This allowed a simplified remote launch experience from within our existing application. #### Reasons for switching to ScreenConnect Our company utilized Logmein Rescue, not specifically Join.Me. The pricing was actually cheaper with Connectwise and the product was far superior at the time. I had a lot of experience with Connectwise and I was more effective with my personal version of it than our staff was with the Company product so we ended up making the switch. --- ### ConnectWise ScreenConnect - Overall rating: 5/5 - Reviewer: Corey S. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall I am very satisfied with the product. We compared it against another well known screen sharing tool and this was way less expensive for the same features. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros I have used ScreenConnect for many years and I like how easy it is to roll it out to our fleet and to jump in and out of a support session. #### Cons Sometimes a screen sharing session can be a little laggy when connecting with Macs. #### Reasons for choosing ScreenConnect ConnectWise was less expensive and had the same features I was looking for. --- ### Overwhelmingly simple yet effective - Overall rating: 4/5 - Reviewer: David R. - Verified reviewer: Yes - Industry: Oil & Energy - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall this is one of the best remote control software products I've ever used. Overall it's very smooth to operate, on low speed or high latency connections, it will still work, but has (obvious) delays. Despite this, it's still possible to get the work done, there are just delays that make it appear as though you aren't doing anything since you're waiting for the next screen to render. This is especially bad during UAC prompts. I have been using this product for many years now and have rarely run into issues with it. For the price point though, this is the best product on the market and scales based on your needs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros - Ease of use - Quick setup (cloud version) - Minimal training required - Easy customization - Solid connectivity - Requires no end user training #### Cons - Speed of connection varies greatly when using the cloud vs on-prem - Must have a decent internet connection to use efficiently - UAC prompts will cause the connection to slow down to a crawl even on good internet (not sure if a connectwise issue or a windows issue) #### Reasons for choosing ScreenConnect Having used some of the other products as well as Control, made this decision very straightforward. The overall functionality of the product for the price was the biggest selling point. Management thought I was joking when I showed them the 3 year cost of the software vs. the cost of some of the others in the mix. The decision was made there and then. Rollout took less than 48 hours (using GPO) to get all endpoints and servers added to the brand new environment. 100% would recommend for anyone sitting on the fence. We are currently using the cloud version and have not been disappointed with this product. #### Reasons for switching to ScreenConnect The price point was way better and the overall functionality was a huge selling point. --- ### Fantastic Remote Software - Overall rating: 5/5 - Reviewer: ADAM M. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We migrated from TeamViewer and one of the best business decisions we have made as a young growing company. We are very happy with the product. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros What we like best about this software is the ease of use, functionality, transfer speeds, toolbox, and cost fits. #### Cons I would just say allow the user to configure their settings to be the same each time they login a computer. Example, always activate remote printing, screen size/dual monitors or always number 1. #### Reasons for choosing ScreenConnect Did a trial and loved it! #### Reasons for switching to ScreenConnect Cost was rising and not getting some of the features we were requesting. --- ### Remote Management - Overall rating: 5/5 - Reviewer: Clayton G. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I love the responsiveness and options we get when using ScreenConnect. The Backstage has come a long way and the ability to send commands to all clients at once is a huge bonus. #### Cons Sometimes you have to restart the service after an outage before it gets you back in. #### Reasons for choosing ScreenConnect Cost and reputation made us pick ScreenConnect over the other options. #### Reasons for switching to ScreenConnect The unreliability made us switch to ScreenConnect. --- ### Simple to use but super powerful - Overall rating: 5/5 - Reviewer: Mark K. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's something we use on daily basis in my line of work. Its a very important tool for us. We use the software to gather information about our clients machines also very often. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros How powerful it is. Gives us total control of the machine and is super easy for the customer to give us the access to their machine. #### Cons The menu bar at the top can be a little annoying at times to use. But that's really the only thing I can think of. --- ### Smooth Screen Connect - Overall rating: 4/5 - Reviewer: Joseph C. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used monthly for less than 2 years - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered Overall the experience was good. Had no major issues with Screenconnect! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Screen connect is very smooth for remote access. Probably one of my favorites. #### Cons There were no cons that I experienced with connectwise screen connect. --- ### ConnectWise is seamless! - Overall rating: 5/5 - Reviewer: Brittany B. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used monthly for less than 2 years - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to log on and allow access. Very quick! #### Cons I cannot say there was anything we didn't like. --- ### Easy, Fast, Reliable, Robust - Not much more I could ask for. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Insurance - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, we're very happy with the purchase and performance and would recommend the product to anyone. It's fast, reliable, easy to use, competitively priced and their support has been great to work with the few times we've reached out. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I love how quickly I can navigate my inventory, how quickly machines show up once the agent is installed, how quickly a connection is established, and how robust the suite of tools are that I have to interact with the endpoint. File transfers are simple and intuitive (no digging around wondering where the file landed), and the connection doesn't take up a ton of bandwidth so even users in areas with poor internet can still get the help they need. It's also extremely fast and easy to update the agent on the endpoints. #### Cons I can't RDP connect, only VNC. Sometimes it would be very helpful to connect to the machine without unlocking the screen to the end user. This seems like a basic feature that is standard on many other remote support tools but isn't built into Screen Connect. This is probably the most important feature request I have made. I wish there was an option to make the chat more "attention-getting" as most users simply don't notice when I start chatting with them if they're not expecting it. I have to call the user to begin their support. I haven't seen a remote lock (make the HDD inaccessible) or kill feature (wipe the drive after its been stolen and is unrecoverable). This would be a huge help as well. There have been bugs with "Cloud Administrator" printers getting installed on endpoints that stay there after the connection closes. It's a bug from a previous build that hasn't fully been fixed yet. Some of the vernacular isn't easily understood (for example, "End" removes the endpoint from the console instead of just ending a session that might be stuck open). If you read through the explanation that's included with each option, it becomes clear but it seems like a poor word choice. Sometimes the connection gets finicky and takes a minute to reconnect if the user logs out of their windows profile. Thankfully the connection is maintained, but its a bit clunky. --- ### Honest Review - Overall rating: 5/5 - Reviewer: Anastacia F. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used monthly for more than 2 years - Reviewed: October 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have no complaints. Every time I have used ConnectWise it is for another IT issue and no matter what that IT issue is ConnectWise only ever helps. I have never had a problem with the software or use of ConnectWise and am thankful for the accessibility it allows me to have. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I really like how both people have control of the session. It makes it really easy to work together. I used ConnectWise with my managed IT support company and without it we would not get nearly as much accomplished. #### Cons It defeats the purpose of giving control of your computer, but not being able to work simultaneously. I have dual monitors so I wish there was a way to split the control of the mouse/ computer. --- ### Effective software for remote support - Overall rating: 5/5 - Reviewer: Reha K. - Verified reviewer: Yes - Industry: Writing and Editing - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: December 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. With the exception of the price, which is not too bad, I'm extremely delighted with this purchase. I'm extremely accustomed to free software, but they simply lacked ScreenConnect's functionality, particularly the ability to connect to any machine and control it from anywhere on the network. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I can control access and add permissions to the data.Good and responsive technical support.Easy to use and productive features.Mobile access.Unlimited logins. #### Cons Dashboard needs updation for better performance. ## More reviews [Next reviews](https://www.softwareadvice.com/product/390169-ScreenConnect/reviews/?page=2) --- ScreenConnect Reviews, Pros and Cons - 2026 Software Advice