ConnectWise Control has allowed us to deliver a custom-branded remote support solution.

I really like the fact that we can own an on-premise license and not be tied to a contract. It also does not leave any client software installed.

Purchasing additional licenses is harder than it should be, I've reached out to them several times and no one has called me back,

Employee monitoring and new software deployment are two reasons why we utilize Connectwise Control. It is also used for troubleshooting deployed PCs on occasion. To swiftly access distant stations for troubleshooting and assistance, a basic security verification is required.

It's very convenient to be able to speak with our IT staff in real time, and the interface is so user-friendly. Characteristics of multipurposeness. It's a great option for anything from meetings to remote access to help desks to education and so much more. As a tool for establishing a remote desktop connection, ConnectWise Control excels.

It's possible to watch the screens of computers while they're in operation, without needing to connect to them. Better design for the dashboard is needed.

Mainly what we are dedicated to is structuring programmatic projects of our computer and hardware services, it is essential in this sense that when a problem arises at any time we can be 100% notified with notifications to repair the process of any program that we have in operation. on the server.This program has undoubtedly helped us a lot, we don't need to go back to work, with a home computer it's enough to be able to check the server, which is as if we were doing it live at work.

Initially, it is very easy to be able to connect everything with connect wise, especially for what we use it for, which is the testing server. Reciprocally, it generates more learning information where we move very well.Many times I leave the office and I receive messages of serious concerns about server errors where technicians are waiting for my help and direction. Thanks to the program, I can easily generate this by connecting from my home and everything has gone great.

There are some applications that are not compatible and tools that conectwise does not have at this time, other programs do.According to this, currently it will not be an impediment to change it, but in the future it may possibly be.

ScreenConnect with CW is our process when I need to see what a user is doing on their end to better understand their issue. Starting a session, have the user join the session and facilitate seeing their information is seamless. It is also very easy to disconnect so the user knows I am no longer in their computer seeing anything of concern as a notification is sent to the user I have disconnected.

Nothing at this time since using ConnectWise ScreenConnect is an easy process and meets my needs.

I like that we can now see software on the machine without logging in as the user. I also like that I can now login as the user on remote desktop without guiding them to join a session.

The expired token can be a problem. I appreciate that it clears up if someone is using up a seat and isn't at their computer anymore but I do wish it had maybe an idle timer instead of it running into that when I'm in the middle of something.

The company I work for is supporting over 300 customers and when I came to work here, all remote connections were manually made. Ofcourse not so efficient. So I started to implement Devolutions Remote Desktop Manager, where I could create a lot of our remote connections but unfortunately not all. Especially the remote connections which need a VPN connection before using RDP to remotely connect to the server. It is possible in RDM (jump to a virtual machine on the network, start the VPN connection there and then RDP into the server), which is time consuming (over 2 minutes per session). Therefor I was looking for a quicker solution, but still with the security a VPN connection has to offer. And then I found ConnectWise Control, which does all that. Once I tried the trial version and extended it (with help of the CW support team), I was sure this was the solution I was looking for. Now it only takes me 15 seconds to remotely connect to remote server. And not only me, but thanks to the integration in RDM my fellow colleagues can use the same configured session and start the remote connections.

The ease of set up, price, LDAP intergration, RDM (Devolutions Remote Desktop Manager) integration, email notifications

The set up of email notifications can be a little difficult to master. Once mastered, it's quite simple.

We used TeamViewer for several years before a colleague recommended ConnectWise Control. I would never go back to TeamViewer - ConnectWise Control has saved us a lot of time and effort.

Works with any browser, doesn't use a lot of resources, allows us to provide full service remote management to our customers, easy to install on many computers, and is economical.

The default color theme is red, which is annoying to me. That's the worst thing I can say about the software.

It saves me travelling costs as I don't have to be on site to repair or provide support to my clients, thus saving me money and time.

Controller meetings start rapidly.Specialist establishments rush to finish.On premise server refreshes rush to finish, commonly in under 10 minutes.Impromptu help meetings are natural and simple to begin

the controller task bar bugs out more than it ought towhile doing a far off meeting from the help tab, possibly a few times it prompts for adminstrator access when this entrance is required. more often than not it simply dark screen when UAC input is required.it doesn't scale well when multiple screens are engaged with a far off meeting

Great software for remote connection as well as transferring files or quickly accessing. Also provides ability to script and deploy software and scripts.

Extremely efficient and quick for remotely connecting to servers and computers. Software rarely has issues installing and once in place, remote access is seconds away once initiating.

The cost of the software is a downside. The ConnectWise suite is the Cadillac of MSP software but it will cost one. Highly recommend the suite as Control is extremely efficient.

Been very happy with it and same with my clients. The only clients we have trouble with it is mac but that has more to do with apple's security and not connect wise control

That the login passcode is something we give the client and not the other way around. With other remote tools the client has to provide the passcode. A lot of the time when when it's up to them they are unable to find or provide the correct information.

The branding option doesn't have enough colors to work with.

My experience has been for the most part positive, and I really feel their free tier works very well and isn't annoying like other similar products. I've had small issues with older macs

My favorite features are the simple dashboard and how you can invite users to share their devices from a direct link or by sending them a short url where they type the session number (really useful when dealing with someone over the phone). I also like how the dashboard shows information about the devices such as memory usage, model, etc.

I've had issues with certain mac devices where the software has extra requirements (a specific java version, for example), which has made it more difficult to use for users. Mobile access isn't as friendly.

I switched over from fixme.it as I needed a remote support app with a phone app as I use tablet and phones in the field and I'm.not always near a computer. Support has been great over chat as needed and most downtime is noted well ahead of time.

Ease of setup and configuration. Personal landing page for remote clients. Quickly see online status, system specifications and ram usage Easily issue commands to system and transfer files.

Upgrading and sometimes new clients have issues associating with account. Once in awhilenanfew workstations refuse to update and manually installing fails. Price is on the high side compared to some offerings. Screenshot is nice but really too small to be of ant use

We're a small company so when one of their competitors had a major price increase, I started looking for an alternative. So glad I found ConnectWise Control! We're a small company and dont have the need for constant concurrent connection so paying thousands of dollars for that functionality didnt make sense. Service has been reliable, easy tio set up and most importantly, easy or my clients to use and connect.

Easy to use. Reliable. great dashboard.

It does everything I need and surprises me with things I didnt know I needed!

Overall this is one of the best remote control software products I've ever used. Overall it's very smooth to operate, on low speed or high latency connections, it will still work, but has (obvious) delays. Despite this, it's still possible to get the work done, there are just delays that make it appear as though you aren't doing anything since you're waiting for the next screen to render. This is especially bad during UAC prompts. I have been using this product for many years now and have rarely run into issues with it. For the price point though, this is the best product on the market and scales based on your needs.

- Ease of use - Quick setup (cloud version) - Minimal training required - Easy customization - Solid connectivity - Requires no end user training

- Speed of connection varies greatly when using the cloud vs on-prem - Must have a decent internet connection to use efficiently - UAC prompts will cause the connection to slow down to a crawl even on good internet (not sure if a connectwise issue or a windows issue)

ConnectWise Control has helped us to dial into our clients in a fast and reliable manner. It's configurations mean that we can dial into servers without prompting the machine, but to dial into a workstation, the user does need to consent to control. This is crucial.

The speed in which we can connect to our end users with Control is it's greatest strength. It is very lightweight and a joy to use.

The support can be a little on the slow side, if required. more often than not, the support team have to escalate and log a ticket, which takes a while t get a response.

Overall, ConnectWise Control is a great choice for businesses looking for a reliable and secure remote desktop support tool. The intuitive interface and customizable features make it suitable for a variety of business needs.

ConnectWise Control is a great remote support tool that offers users a comprehensive suite of features. The platform is easy to use and the support team is always available to help with any issues. I have used it to help my customers troubleshoot their systems and to transfer files, and it worked perfectly every time. It is a reliable and secure platform that I would definitely recommend.

ConnectWise Control can be somewhat expensive for small businesses and the setup process can be a bit tricky for those who are unfamiliar with the software. Additionally, it lacks some advanced features that may be necessary for certain businesses.

Screenconnect was great, when it became Control I really wanted the features of Automate. It was purchased by ConnectWise and now every single thing is too complicated and requires a lot of clicking. If you have a single task you preform all day every day by all means automate it and set up scripts but for me ConnecWise asks too much uniformity from my clients and cannot be adapted in the ways I do business.

Super simple deployment and management. But that's all but gone.

ConnectWise the company. I hated every interaction with them. Imagine a single client who has several companies. Connectwise deployment folks said I could not support them the way they needed support. Imagine working with the same independent contractor on several shared clients, ConnectWise can't do that either. Want to support key people outside of their organization, find something else. Every single thing you want to do has to have a huge amount of setup to make it happen. I just wanted software that I was as flexible as I am and this is not that. Stay away.

Overall, we have been happy with the product. It typically works as expected without issue. The biggest problem with the software is the subpar vendor support. The mobile app is also lacking compared to it's competitors. The app simply opens the web page interface.

ConnectWise Control simply works as expected. There are very few issues with remote control access. The tools included with the software typically work without issue. Installation is quick and easy.

Product support is disappointing. On the few occasions that I have needed to reach out to support, I ultimately figured out how to correct the problem myself. Fortunately, I have not needed to contact support often.

I think the previous box covered it as best as I can. you spend a lot on advertising your new and other products but it is impossible to buy them when the sales people ignore you even when your a current customer. I have had so many little issues that should have never happened and not been treated very well and fixing them only caused more problems that cost me and caused major problems for my company and our ability to support our customers. While I like the product I am very disappointed with the back office staff and how issues are handled and customers are ignored even whey they are begging for help. I left another vendor to come here when I had an amazing sales rep held me and get my onboarding taken care of and help me in every step of they way learn the basic of the product. She even tried 2 times to get me in touch with other departments for MSP products I needed with no luck before she left the company. I Am about to sign up with PCmatic later this week as I need a MSP product and wish it could have been with Connnectwise . I am not sure if I will stay wit the product I had one heck of a ride in my year and a half or so and issues that should have never happened and when they did should have never been handled the way they did that crippled my company. I apologize if my review may upset anyone but you did ask for it I am taking the time to be honest and tell you my true experience It is important to know the truth on how the customer feels. I hope it helps you.

Very reliable, The ability to preview desktops is a huge plus and adding 3rd party plug ins is wonderful.

Wish it had a roll out tool for installing on multiple computers. The platform does go down from time to time and you can self fix it by moving your system to a different location yourself. There are issues with the license counter and many times it says I am out of licenses and we are unable to use the product when we still have license available not being used. Two support requests tickets have been sent and they never respond. Support is a hit and miss. Email support and they will not reply or respond so it is useless , Chat support is hit or miss depending on who you get but if you get the right person it is great. Sales is very disappointing I have been using the product for over a year and so many times I tried to contact sales by email and phone about buying other products the sales reps will never call you back or respond so I gave up and went with another vendor. The sales rep I was working with that was amazing when I started with the Connectwise no longer works there so I am just left floating out here. When I had issues with my license it was a nightmare and ended up costing me a bunch of money to fix I have to repay for my subscription I was already paid for. I gave up trying to resolve the issue paying for something that I already paid because my company was down I needed the product working so we can support our customers. I still have a balance on my account due that I do not owe from that nightmare. Its a good product but there are serious back office issues.

I have used most remote support platforms over the years, and overall I find ConnectWise Control to be a solid performer, with backup support that is timely, friendly and professional. There are numerous other features which I have not mentioned here. My advise - give it a try!!

ConnectWise Control is a fully featured remote support platform that does exactly what it says it will do "Remote Support That Just Works". Being cloud based, it allows support sessions to be started from anywhere that an internet connection exists. I predominantly use Apple platforms, and I find the desktop and mobile applications work seamlessly when supporting Windows clients. I particularly like the Support and Access features, the former being most suited to temporary support sessions, and the latter for effortless connection to clients on an ongoing as required basis. Access also allows client machine connections to be saved with Machine or user defined Specific value for machine name and additionally Organisation name, which simplifies the process of selecting the machine with the ability to save . A nifty feature built into Support allows for push installation of the Access agent, in the background, where ongoing support is deemed necessary. A handy Build Installer provides all possible machine connection build options. Visual indicators show when Host and Client machines are connected to ConnectWise Control, which takes the guesswork out of knowing when your clients are online and have connected successfully. Help and support features built right into the portal save time. Another nifty feature is a visual record of clients running older versions of the support agent, complete with the ability to push the updated client out to affected machines.

A software agent needs to be installed on machines before support sessions can be established, and while the process is straight-forward, the need for users to click on the installer after it has downloaded is missed by some users. I also find that when switching between my local desktop and the remote desktop, at times the remote machine responses are not as expected. I simply press the command key (Mac) while highlighting the remote machine and this usually overcomes the issue, or disconnect and reconnect the session.

Over the last 20 years, I've used all sorts of remote control software, most for a year or more. I used Log Me In when it was the preferred remote control solution at Connectwise several years ago and was very happy with that program, but I changed RMM program, and switched over to Solarwinds old Take Control, which did the job, but did not have the features that ConnectWise Control has. I've used Zoho Assist, which was inexpensive, but again lacked the features with CW Control. Also used Splashtop Remote for over a year which again was just about the same price, but without the features we have here.

I really like the ease with which I can connect with my customer's machines. Also, their command center at the top middle of the screen sometimes gets in the way but can be moved around. That Command center has some impressive tools in it, more than most, and they are very useful. From the Managed Toolbox that you can completely customize with your own tools to the help box which lets you do Google searches without leaving the application. The chat feature works as expected but could be improved. And it's affordable.

When you chat with a customer and sent the chat, it would be nice if the customer's chat window popped up on the customer's screen with your chat, instead of blinking on the Task Bar. I usually have to go to the customer's machine, click on the blinking ConnecWise Control icon to let the customer know that I have information or an answer for them.

Without this most valuable tool, I would not be able to help our customers when installing their O365 and telecommunication tools easily. We are able to set up multiple unique logins and email each and every one of our customers and users and see when they are on all from a single pane of view.

Customized URL, Windows, and iOS compatible, easy to use console whereby you can send CTRL-ALT_Delete command and easy to switch and control multiple screens.

I would love to see it evolve and use WEBRTC technology in order for the end-user not to download the executable file.

It is very easy to use. Very like to our customer. One-off the best future is it works on the client-side if the admin right is set and the user did not have the right to install any software. It is not needed to install any software.

One con is using this application on MAC PC. Required some experience to make some right for this software. Sometimes did not start in WIN PC.

We used Log Me In Rescue for years, paying $500+ a month. We've used TeamViewer, gotomeeting, join.me and Splashtop. We switched to ScreenConnect over 5 years ago and never looked back. The licensing model allowed us to pay once for a number of concurrent connections without having to worry about the number of techs we have. With this licensing model we can pay for upgrades every few years and still save many times over from what we used to pay for Log Me In Rescue. We run the server on our own hardware, having complete control over who has access to it and from where. When ConnectWise took over the product and renamed it to Control we had no issues. They've continued developing it rapidly.

You can buy a license forever. Easy to install/update the server component. Easy to train new users. Easy to deploy to customers. Has every feature we'd ever want: recording sessions, copy/paste into remote window, unattended access, flexible security settings for different levels of employees, works through UAC prompts (unlike gotomeeting), transfer files/directories to/from remote machine, toolbox to run common executables with one click. Has an API to build additions (we've never had to but it's nice to know we can.)

We were nervous when ConnectWise bought this company (previously ScreenConnect) because they were known for "rent only" products but for now they've kept the option to buy licenses to own. The possibility that one day they could change the licensing model to rent only is the only thing I dislike about using the software.