--- title: "ScreenConnect Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of ScreenConnect. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if ScreenConnect is a good fit for you!" source_url: "https://www.softwareadvice.com/team-communication/connectwise-control-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Remote Desktop Software](https://www.softwareadvice.com/help-desk/remote-desktop-comparison/) / [ScreenConnect](https://www.softwareadvice.com/product/390169-ScreenConnect/) / ScreenConnect Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/product/390169-ScreenConnect/) Reviews [Alternatives](https://www.softwareadvice.com/product/390169-ScreenConnect/alternatives/) # ScreenConnect User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 1,901 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.4/5 - Value for money: 4.6/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 1,391 reviews (73%) - 4 stars: 430 reviews (23%) - 3 stars: 62 reviews (3%) - 2 stars: 11 reviews (1%) - 1 star: 7 reviews (0%) ### Most mentioned pros - We primarily use it for connecting to user devices and servers, and it provides fast, reliable remote access with very little effort from the end user. - ScreenConnect provides quick and reliable remote connections that make user support seamless and efficient. - The backstage features allow me to set off commands and install software without the user being stopped from working and I can also send them messages if required. ### Most mentioned cons - The user interface is clean but looks a little dated compared to some newer products on the market. - Higher cost compared to alternatives - Windows hotkeys can be tricky and admin credential passthrough can sometimes be iffy. ## ScreenConnect customer reviews Showing reviews 1-25 of 1,901 (page 1). ### Fast, Secure, and Easy-to-Use Remote Connectivity - Overall rating: 4/5 - Reviewer: Yunus Emre T. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with ScreenConnect has been very positive. The platform provides dependable remote access, secure connectivity, and effective support capabilities. It helps IT teams troubleshoot and resolve issues quickly while maintaining strong control over user access and security. Although there is room for improvement in reporting and collaboration features, it remains a highly valuable remote support tool. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Fast and reliable remote connectivity, strong security controls, easy unattended access, and an intuitive interface. It enables support teams to resolve issues efficiently while maintaining a smooth user experience. #### Cons Reporting and analytics capabilities could be more robust. The user interface, while functional, could benefit from modernization, and some advanced administrative settings require a learning curve for new users. --- ### An excellent remote software tool - Overall rating: 5/5 - Reviewer: Luis N. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Our general experience with ConnectWise ScreenConnect has been great we are able to connect to our users machines transfer files, run scripts and commands seamlessly with great support for multiple monitors and perirpherals #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Screenconnect is simple to use and provides powerful and easy to use tools like remote desktop, running powershell scripts, command line scripts, software deployment and more. #### Cons the UI can look better it looks a little dated but the functionality is very good, it is also easy to deploy using an agent. #### Reasons for choosing ScreenConnect Pricing and more features also teamviewer has had vulnerabilities in the past --- ### Good product with some unfortunate fall out from misuse. - Overall rating: 4/5 - Reviewer: Brad C. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: Self-Employed - Product usage: Used monthly for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Easy to use and would recommend but expect to work with security platforms to get it to function in your environment. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Screen Connect is pretty straight forward for end users. It's interface is intuitive an does not have a steep learning curve. #### Cons Unfortunately due to bad actors using Screen Connect several security related platforms block the use of Screen Connect. --- ### Great remote access tool - Overall rating: 5/5 - Reviewer: andrew p. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Great, I am considering using it for my home lab. it is one of my favorite tools we use at as it is fast and simple and rarl;y has trouble. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Fast and easy to help people not under our RMM, and a great secondary back up if our primary RMM goes down. I can get a users connect with a quick email. #### Cons sometimes when I ahve been connected a while it gets funky but a quick reconnect fixes it. Better audio connection would be good for helpoign diagnosing speaker and microphone issues --- ### Fantastic tool for remote support - Overall rating: 5/5 - Reviewer: Andrew P. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered Overall this platform is still one of the strongest in the market with its scripting ability as well as the ability to reboot and wait for a client #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Ease of use Installation simplicity Customisation and unattended remote support #### Cons It has some weakness with the connectwise home setup and is clobbered together with other poorer solution's #### Reasons for choosing ScreenConnect It's a better product and was priced competitively #### Reasons for switching to ScreenConnect TeamViewer cost had gone up drastically as well as the breaches they had it wasn't a good fit --- ### Robust access software any IT pro should have. - Overall rating: 5/5 - Reviewer: nathan t. - Verified reviewer: Yes - Industry: Computer Networking - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall my experience with Screen Connect has been very positive. It is my go-to when I need to remotely manage devices. I love its robust capabilities, and the price is very competitive with other software's that don't have as many features. Customer support is unmatched as well and they are always willing to take care of any issues with the software itself. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Remote access is a breeze with this product. Whether you need to have it installed on a machine or simply need to provide direct support to end users. The ability to view all screens, deploy scripts, and transfer files is always a bonus. Directing users to the remote support page is easy with a quick link or a added as a clickable on your website. Installing access on machines is as easy as clicking a button. No need for all the extra stuff that comes with other RMM's. This has definitely taken our customer support to another level. #### Cons Sometimes it can be a bit hard for older users to find and run downloads. Theres lots of pop ups the users have to accept before a connection is established. This is easily fixed with a little bit of walking through but can become a hassle when trying to assist those who are a little bit less tech savvy. --- ### A great tool for our team - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, we're generally satisfied. It’s made managing remote support for our clients much easier and more efficient. The features and reliability are better than other tools we’ve used, and the backstage mode is a real standout. I’d definitely recommend it to other MSPs looking for a solid, professional remote support solution. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros ConnectWise ScreenConnect is highly reliable for us. Not only that, it’s fast, and makes remote support easy for our us as well as our customers. More importantly, it's super easy to deploy and roll out to all our clients’ devices. #### Cons There are frequent updates, so our sys admin has to keep it up to date regularly and occasionally, there can be a bit of lag when connecting to Macs or when using high-resolution monitors. --- ### Great RMM tool - Overall rating: 5/5 - Reviewer: Michael S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We love the ability to remotely connect to our clients along with the ease of use and features that the product offers. #### Cons There really aren't any cons to using the software. We just wish that we would have moved to it sooner. --- ### Very good tool for remote support - Overall rating: 5/5 - Reviewer: Mattia P. - Verified reviewer: Yes - Industry: Food Production - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Good technical support and active community, advanced security, and many convenient advanced features. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The best remote assistance software, easy to use and with lots of handy features for an IT department, plus it's fairly simple to implement. #### Cons The price is a little high compared to other competitors, but in my opinion it's justified. You have to get used to using it, it's not exactly intuitive, but you get used to it without any problems. --- ### 4.5/5 stars - Overall rating: 4/5 - Reviewer: Ima A. - Verified reviewer: Yes - Industry: Accounting - Company size: Self-Employed - Product usage: Used monthly for less than 12 months - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered A reliable professional solution for remote access and technical support, combining strong performance and high security. An ideal choice for companies and IT teams, though it is slightly pricey and the interface takes some getting used to. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Fast, stable, and reliable connection Comprehensive features: full control, file transfer, unattended access High security standards and strong encryption Cross‑platform support; cloud or self‑hosting options Smooth integration with business management tools #### Cons Higher cost compared to alternatives Interface takes time to learn Advanced features require premium plans Less suitable for simple personal use --- ### Simple, Easy to use - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2019 - Review source details: This review was submitted organically. No incentive was offered Initially used ConnectWise Control (Formerly ScreenConnect) for simple IT support sessions (credential resets, issues with software, etc.). Later deployed agents to network. We found this product much more superior than other alternatives available on the market such as Kaseya. Sessions with speedy, and tools were easy to use like viewing one monitor individually, or performing maintenance discretely in open office environments. Allowed for support sessions to be performed remotely by staff extending the teams' effectiveness even in inclimate weather or times when IT staff worked remotely. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Formerly Screenconnect, Connectwise Control is an easy to use remote software that gives IT professionals all the necessary support session tools to easily perform remote IT sessions with end users. - Includes chat messaging - Includes options to view services, logs, and processes - Allows technician to blackout monitor / block keyboard presses during session - Allows for easy facilitation of temporary remote sessions by non-technical staff - Easy facilitation to give "passes" (timed access) to end-users and technical support staff - Allows for basic scripting options for alerting and webhooks - 2FA Authentication enabled #### Cons - Difficult initially to setup department groups of computers, - Not a lot of documentation on setting up webhook scripting, - Database maintenance can be tedious - Outside basic functionality (which is all you need), selective and limited add-on options and integrations (compared to other product Automate [labtech]) - Uses Java over HTML5 only. #### Reasons for choosing ScreenConnect Connectwise's product is just enough what you need for facilitating remote sessions without much of the overhead of complicated help desk CRM setup. With Control, login, generate a link, open the link on the target PC, and the agent installed and registers easily. Agents (MSI) should also be available to deploy via Group Policy as well. #### Reasons for switching to ScreenConnect Connectwise offered superior features and a better implementation of remote control services vis-a-vis Java than older models like Kaseya which used and installed VNC on workstations. --- ### Excellent Remote Control/Access Platform - Overall rating: 4/5 - Reviewer: Henry W. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We are constantly providing IT/Accounting/Payroll support to our clients and ConnectWise Control is one of the most important tools in providing this support as it allows us to easily connect to our clients and step them through their problems. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We use both unattended and remote control and both are simple and easy to use. Staff have no issue learning to use ConnectWise Control and overall we have little to no problems with the platform. Its connection quality options are great and find this to be a huge improvement over other platforms - we rarely have drop outs or lost connections. #### Cons The only feature that I dislike is that the platform logs out after a certain amount of time - I am guessing this is a security feature though. #### Reasons for choosing ScreenConnect Pricing, Features and ease of use. Also we had situations where we had temporary team members that lacked Computer Skills and they were able to easily use ConnectWise Control without any issues. #### Reasons for switching to ScreenConnect We initially reviewed our options as the price of our current platforms had recently increrased and after testing ConnectWise Control we were very impressed with its features and ease of use and decided to switch over. --- ### Connectwise Control - An amazing remote app - Overall rating: 5/5 - Reviewer: Daniel T. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, ConnectWise Control has been a popular and reliable remote desktop software that has provided many useful features for our engineering team. Engineers have found it easy to use, and appreciate the ability to customize the software to meet their specific needs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Functionality: 3/5 #### Pros Many users have found the software intuitive and easy to navigate, making it simple to provide remote support to clients. Also, ConnectWise Control is known for its strong security features, including two-factor authentication, session recording, and permission-based access. This helps for external and internal security requirements. #### Cons The pricing model may not be suitable for smaller businesses or those with limited budgets. Security permissions are confusing but support are there to help with that. #### Reasons for switching to ScreenConnect Team viewer is not a great product. It would have many connection issues and is hard to use when trying to remote support remote desktop servers with multiple user sessions --- ### Best Remote Access Tool Ever - Overall rating: 5/5 - Reviewer: Matt I. - Verified reviewer: Yes - Industry: Banking - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered This is the best remote access tool. Nothing comes close. I have been using it for about twelve years. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 2/5 - Functionality: 5/5 #### Pros It is fast and easy and flexible. Backstage is a killer feature. I can fix a lot of issues with disrupting the client. #### Cons The agents are not signed so if you use ThreatLocker or something similar, it is going to be hard upgrading. --- ### Reliable and easy to use - Overall rating: 5/5 - Reviewer: Andrew J. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered Overall I enjoy the product. we have it integrated with Ninjaone so we can single click start a remote session from our RMM. the adhoc session are quick and easy to walk an end user through setting up. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros reliability and ease of use is great. It is very easy to deploy and we can rely on it always being available. Integration is great also. #### Cons The interface can be a bit messy. we have accidently clicked on the wrong adhoc session before and they dont self-cleanup at all. --- ### Smooth Screen Connect - Overall rating: 4/5 - Reviewer: Joseph C. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used monthly for less than 2 years - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered Overall the experience was good. Had no major issues with Screenconnect! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Screen connect is very smooth for remote access. Probably one of my favorites. #### Cons There were no cons that I experienced with connectwise screen connect. --- ### ConnectWise ScreenConnect - Overall rating: 5/5 - Reviewer: Cornelius Tian Andi S. - Verified reviewer: Yes - Industry: Farming - Company size: Self-Employed - Product usage: Used monthly for less than 6 months - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. overall I like this app because the speed, reliability and security #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros can access other's computer remotely, so it is easy to troubleshoot #### Cons it only work best if accessed via desktop. mobile access not as smooth as desktop --- ### Connectwise tool for managing servers and workstations - Overall rating: 5/5 - Reviewer: Uriel Z. - Verified reviewer: Yes - Industry: Security and Investigations - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very good tool to have all devices centralized to avoid connecting each time to different vpn, and to go directly to each business and different countries. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The best thing is that you have all servers and workstation consoles centralized, if you have different business units or supporting other countries, you can have a better approach using Connectwise #### Cons The only thing I have noticed is just that for a couple of servers, sometimes the CW agent needs to be re-installed since it reports as disconnected. --- ### Geat product very reliable and good value - Overall rating: 4/5 - Reviewer: Tom C. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I think the previous box covered it as best as I can. you spend a lot on advertising your new and other products but it is impossible to buy them when the sales people ignore you even when your a current customer. I have had so many little issues that should have never happened and not been treated very well and fixing them only caused more problems that cost me and caused major problems for my company and our ability to support our customers. While I like the product I am very disappointed with the back office staff and how issues are handled and customers are ignored even whey they are begging for help. I left another vendor to come here when I had an amazing sales rep held me and get my onboarding taken care of and help me in every step of they way learn the basic of the product. She even tried 2 times to get me in touch with other departments for MSP products I needed with no luck before she left the company. I Am about to sign up with PCmatic later this week as I need a MSP product and wish it could have been with Connnectwise . I am not sure if I will stay wit the product I had one heck of a ride in my year and a half or so and issues that should have never happened and when they did should have never been handled the way they did that crippled my company. I apologize if my review may upset anyone but you did ask for it I am taking the time to be honest and tell you my true experience It is important to know the truth on how the customer feels. I hope it helps you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Very reliable, The ability to preview desktops is a huge plus and adding 3rd party plug ins is wonderful. #### Cons Wish it had a roll out tool for installing on multiple computers. The platform does go down from time to time and you can self fix it by moving your system to a different location yourself. There are issues with the license counter and many times it says I am out of licenses and we are unable to use the product when we still have license available not being used. Two support requests tickets have been sent and they never respond. Support is a hit and miss. Email support and they will not reply or respond so it is useless , Chat support is hit or miss depending on who you get but if you get the right person it is great. Sales is very disappointing I have been using the product for over a year and so many times I tried to contact sales by email and phone about buying other products the sales reps will never call you back or respond so I gave up and went with another vendor. The sales rep I was working with that was amazing when I started with the Connectwise no longer works there so I am just left floating out here. When I had issues with my license it was a nightmare and ended up costing me a bunch of money to fix I have to repay for my subscription I was already paid for. I gave up trying to resolve the issue paying for something that I already paid because my company was down I needed the product working so we can support our customers. I still have a balance on my account due that I do not owe from that nightmare. Its a good product but there are serious back office issues. --- ### A great solution for a one-man-shop - Overall rating: 5/5 - Reviewer: Josh M. - Verified reviewer: Yes - Industry: Business Supplies and Equipment - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It just works. It's super-ridiculously reliable. By that I mean, I've used MANY other remote support software solutions over the years, and while this one might not have the perfect clarity of an upscaled resolution, it has yet to fail me on a connection. I deploy them via MSI, occasionally update them from the admin interface, and ... thats it! It just works! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros Compatibility, deployment (MSI package), and customization (can configure the server with addons, that in turn help you configure the client much faster than other solutions I've tried). AUTOMATIC NAME UPDATING. This was HUGE for me! This was the main reason I moved away from GoToAssist. I worked with GoToAssist support multiple times, but they couldn't help me get anything in place to do this. Essentially, if a PC name changed, the GoToAssist Server kept it's name listed as the "old name" - this lead to tremendous amounts of confusion for me and made it almost impossible to know which computers needed updating and which were already the correct name, simply connecting to support a user was an issue after just a few computer moves. Deploying software to 50-some machines might not be as large a task as other companies out there with 500+ machines, but as a one man shop, keeping those machines updated to ensure versions match, and names of the PC's are kept intact when users retire and new folks come on board is a HUGE time saver and stress relief after swapping to ConnectWise Control. #### Cons Poor screen scaling (when compared to a competitor like TeamViewer), slow multi-monitor (becomes a sluggish because it seems to want to stream all screens at once, even if only one is selected), and ambiguous information as to whether another third party who also uses the software has left theirs installed / potentially could cause exploitation and already causes confusion. Scaling: If I connect to a machine with no other users on it, I believe I should have the option (via the "join w/options" link, perhaps) to change the connection to match my resolution (similar to how Microsoft's own Remote Desktop or TeamViewer do) Additionally, even if it's unable to match my connecting resolution, If the built-in scaling were better (I.E. - if there was a feature that introduced some good hardware accelerated anti-aliasing), the daily use of this software would be greatly improved. Multi-Monitor Sluggish: I've seen this with some other remote connection software - even the more legacy VNC protocol suffers from it, but it is avoidable because not all have this issue. I think the software needs to only stream updates to the primary selected monitor - or at least have an option to enable that, because delays become a huge problem when navigating things like complex databases or even simple excel sheets when there's a full-second delay. This does not happen on single monitor connections right now, it becomes noticable on dual-monitor, and on triple monitor it's very obvious. --- ### ConnectWise Control is easy to set up and deploy - Overall rating: 5/5 - Reviewer: Jack G. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Connectwise Control allows us to support our staff anywhere as long as they have an internet connection. It's easy to set up on-prem or you can use the cloud version. The agent is easy to install and can be done through InTune which is always a bonus. Updates are easily managed, it's fast and there are some great features such as being able to turn off the users input or blank their screen. #### Cons It is slightly more expensive than some of its competitors, but personally I believe it to be a superior product. #### Reasons for switching to ScreenConnect ConnectWise Control was cheaper at the time, I believe LogMeIn increased their prices, which propted us to look at other solutions. --- ### Went from good to AWESOME when we ditched our old remote software for ScreenConnect! - Overall rating: 5/5 - Reviewer: Peter S. - Industry: Financial Services - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Inexpensive, full featured remote desktop software that is super easy to administrate and use. IT professionals would be hard pressed to find something this good for this price. And companies that need remote access for their employees need look no further. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros We moved from a company that charged 25% for a lot less of what we need. While the old login software was limited to 10 computer for more than we currently pay, we can now remote into 100 computers with unlimited logins. We only needed 25 remote computers but since it is so cheap for the 100 computers we went with that and have started offering this service to our clients so that we can log in to their computers and get the financial data directly from their computers rather than having to have them do it for us (which can take both their time and ours and can be frustrating waiting for the data we need fast). It is MUCH easier to install the software to set up a new computer as all you have to do is name a new computer and download the installer and click on the executable file on the computer you want access to and you are done. 5 minutes to install have up and running. Then you simply have a web portal to access of your computers and you are just two clicks away from the computers you need to access from anywhere in the world. #### Cons There are times when I wish there was a downloadable application to install on computers you will be using frequently to access your remote sessions. But the web login is fine and keeps you logged in for quite some time so having a program installed on your computer is not as much of a necessity. I also don't like that it has an always on preview of the desktop from your web portal. I like that you can see if someone is active on the remote computer you are wanting access to but I think there are some privacy issues that if our clients knew we could "peek" at their desktop without logging in, they might not be so ready to give us access to them. #### Vendor response Hi Peter, thank you for your helpful feedback on ConnectWise Control! We value your partnership with us and are delighted to hear how well Control works for you and your company. A couple things I wanted to mention for you to know: we value your feedback on having the ability to launch Control on your desktop, and we are actually working on having that functionality for Control partners in the near future! I also wanted to mention that you actually have the ability to turn off the preview mode! Here's the documentation with further detail: https://docs.connectwise.com/ConnectWise_Control_Documentation/Get_started/Knowledge_base/Restrict_or_remove_the_screenshot_preview Replied November 2017 --- ### A robust platform for the collaborative use of devices remotely - Overall rating: 5/5 - Reviewer: Alaa E. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. ConnectWise Control allows us to get the most out of sharing devices by streamlining the access process, allowing us to have talks while doing so, and ensuring that we always arrive at beneficial conclusions from those discussions. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It makes it simple to find solutions to problems fast and to collaborate on activities remotely. We are able to respond more quickly to the needs of our customers and satisfy all of their requirement’s thanks to ConnectWise Control. We are able to maintain complete command over everything, regardless of the conditions, thanks to ConnectWise Control. I really like the security protections that ConnectWise Control provides, especially the permission system, which enables us to more precisely control who has access to which devices. I appreciate that not only can we download applications and share files, but that this platform also makes it easier for us to converse fluidly while we are doing so. #### Cons ConnectWise Control is user-friendly, lightweight, and has a speedy installation process. We not experience issues with the most fundamental features of the system very infrequently, especially when the internet connection is robust. --- ### 1 in Unattended Remote Access - Overall rating: 5/5 - Reviewer: Jared M. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I've used many remote access tools in my few years as an IT professional. None have come close to the quality, speed, and reliability of ConnectWise Control. If you've read any of my other reviews of ConnectWise products you'll find a common theme, we started using the product shortly before the acquisition. In the ScreenConnect days the tool was just as good and it was impressive to see how smoothly this tool was brought into the fold. ConnectWise Control will never leave my mind as the pinnacle of remote access tools. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros The service/local application. Its so fast to reconnect after disconnection. It is so reliable in staying up even when the machine is under great stress otherwise. This is just a solid piece of software that does exactly what it needs to and then some. The added features are all cohesive and add to the experience of remotely assisting our customers. This tool filled a VERY much needed gap in the ConnectWise suite of tools and really made for a holy trinity for technicians day to day ease of use in working tickets in Manage, running commands and maintenance out of Automate, and immediately helping clients with Control. #### Cons Managing the server yourself had the usual annoyances of having to do so, but also the positives. I believe they will host you now as well. Honestly there is very little poor to say about this product! --- ### Robust Remote Management Software, But Background Software Can Be Slow - Overall rating: 5/5 - Reviewer: Aaron V. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I am not the administrator of this software, but I am a tech that uses the software to carry out administrative tasks on client computers. LabTech (ConnectWise) offers a pretty solid remote management tool that does a good job offering tools beyond simple remote access to client computers. We use two different remote management software solutions where I work. I will say, LabTech isn't the one I like the best, but it does have some key benefits over the other software. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I really enjoy having a toolbox full of things I regularly use that I can transfer to the client's computer with just a few clicks; I can install tools like Putty, IP Scanners, TreeSize, and more without having to download them from a web browser each time I need them. I also enjoy how easy it is to upload/download files to/from a client computer as the situation dictates. Our other remote management software requires a roundabout way of doing this, but the capabilities are built right in for LabTech (ConnectWise). Other useful abilities include the blocking client input or even their view, and being able to draw on the screen as well. #### Cons When using the Automate software to interface with a client computer instead of the remote access software, sending commands and/or pulling data is quite slow. Get ready to wait 1-3 minutes for each send/receive request to complete. Thankfully, with the addition of CMD/PowerShell capabilities within remote access app by using the "Background" profile, I don't find myself using these features very often. They are sometimes necessary when the remote access app is not working properly on the client's computer though. ## More reviews [Next reviews](https://www.softwareadvice.com/product/390169-ScreenConnect/reviews/?page=2) --- ScreenConnect Reviews, Pros and Cons - 2026 Software Advice