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> Reviews of ScreenConnect. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if ScreenConnect is a good fit for you!

Source: https://www.softwareadvice.com/team-communication/connectwise-control-profile/reviews

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ScreenConnect Reviews

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[Overview](https://www.softwareadvice.com/product/390169-ScreenConnect/)

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# ScreenConnect Reviews

## Reviews Summary

## Overall Rating

4.7

* * *

## Ratings Breakdown

5

(1,390)

4

(426)

3

(62)

2

(11)

1

(7)

## Secondary Ratings

Ease-of-use

4.6

Customer Support

4.4

Value for money

4.6

Functionality

4.5

* * *

### Pros

"ScreenConnect provides quick and reliable remote connections that make user support seamless and efficient."

"The backstage features allow me to set off commands and install software without the user being stopped from working and I can also send them messages if required."

"Multi-monitor support, low bandwidth support, toolbox, chat, wake lock, extensibility, cross-platform, everything you could want in a remote support tool"

### Cons

"Windows hotkeys can be tricky and admin credential passthrough can sometimes be iffy."

"It has some weakness with the connectwise home setup and is clobbered together with other poorer solution's"

"we have accidently clicked on the wrong adhoc session before and they dont self-cleanup at all."

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ScreenConnect Reviews, Pros and Cons - 2026 Software Advice