Hub

RATING:

4.5

(25)

About Hub

The Hub is a Google Cloud hosted intranet platform and client portal, providing a cost-effective solution for both SME and large enterprise organisations looking to streamline their internal processes and resources, and improve internal and client communications. As a trusted intranet provider, The Hub is used worldwide in over 48 countries by brands both large and small, across all sectors, to help manage their content & connect teams across the globe. Easily create and manage bespoke intranet environments for multiple brands within one secure browser-based platform that has zero impact on your local IT. STREAMLINE PROCESSES As a versatile platform, The Hub is well suited as a global employee intranet, client-facing portal or members community. Create and manage an...

Hub Pricing

Hub pricing is based on user bands, giving your business the scope to grow. Please contact Hub for an accurate price quote.

Starting price: 

£2,000.00 per year

Free trial: 

Available

Free version: 

Not Available

HUB is a fully responsive intranet, accessible across any device

Hub Reviews

Overall Rating

4.5

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Hub

1 - 5 of 25 Reviews

User Profile

Gisela

Verified reviewer

Consumer Services, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2020

Excellent tool!

Very pleasant!

PROS

We love the Hub because it helps us keep connected among the different branches of the organization despite the physical distance.

CONS

At the beginning we did not know how to connect with GSuite, but we solved it pretty quickly.

Sara

Non-Profit Organization Management, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2023

Great product for a small-medium organisation

It's a really great intranet for us, staff engage really well with is.

PROS

It's easy to use and maintain, and the customer service is absolutely amazing. Any time we get stuck on how to do something, we email support and they help extremely quickly and effectively. It does everything we need it to do.

CONS

A couple of the features are a bit finicky, such as inserting tables, and inserting images works fine, but being able to simply copy and paste would be easier, and getting things to align perfectly sometimes takes a bit of trying.

Reason for choosing Hub

The price for Hub is great compared with other products, and worked well for our organisation's budget and culture. However, some organisations may want to go for something with a sleeker design - it's personal preference.

Vendor Response

We've always designed the Hub to ensure it's as easy to use and administer as possible for everyone, so really great to hear you're enjoying your Hub - and even better to hear you're loving our service! We pride ourselves on being very customer-focused, and one of the few intranets that provides a real personal touch for delivering customer success. I'll pass on your kind comments to our support team!

Replied May 2023

Helen

Facilities Services, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

FUNCTIONALITY

3

Reviewed April 2020

The good, the bad and the ugly

I am beginning to see more of the benefits now I am using it more

PROS

It can be relatively easy to upload and edit certain items.

CONS

I wish it was more dynamic and had a better design

Vendor Response

Hi Helen, thanks for your review. We're glad you're starting to see the benefits of The Hub. We'd love you to get the most out of your intranet, so that you can really maximise the features you're using. One of our consultants is available for a chat or some quick training to show you some examples of how you can easily create slick, modern designs across your Hub, i.e. within your page and community themes, carousel images, folder icons etc. We'd be more than happy to run a consultancy or training session with you to help you get to grips with The Hub's many features, and how you can utilise them to your advantage and really drive engagement by creating content that is fun, useful and looks great. If you have any issues or just a question, you can always contact our support team on hubsupport@pancentric.com who will be happy to help. Thanks again for the review. Clare

Replied April 2020

Jess

Research, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed September 2020

A really useful tool

I really like its simplicity and ease of use. We had relatively basic requirements (no integration with our own systems) and therefore I wanted something that would be quick to develop. I was working on this project alone and my first enquiry email was sent to Pancentric on 13th July. Including the whole process of demos, questions and comparisons to other providers, the signing of the contract, the build and the training, it was ready to be rolled out to the whole company on 16th August, which I was very satisfied with.

PROS

It's very easy to use, straight out of the box. You don't need to have a background in IT to be able to build the site as everything is very logical and therefore start to end is very quick. A main selling point for me was the ability to have different interfaces ("communities") for different user types and also the ability to book meeting rooms - these were two functions that set Pancentric apart from other providers for me. It is also easy to add-on new users at any time as you are paying for a range of users, whereas other providers I looked at meant you had to go through their support to add a new user as you paid for each individual

CONS

The tools are a little clunky for editing text. It would be great if they had the formatting paint brush, like in Word, where you can easily copy other formats, as the Themes setting doesn't always work as it should. The containers of the home page are set widths, and so although you can display anything you like and the options are good, the dimensions and layout are restricted. There is no live chat or individual tagging function, but this is in development. I was unaware that the build of the site came under "training" rather than "implementation", which increases the cost of development, and so communication on that could clearer.

Suzanne

Insurance, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2023

Helpful engagement tool for partners

Helps connect with third parties, increasing knowledge and running competitions, assessments, polls, loading photos campaign launches you name i use it for!

PROS

Gallery, interacting with partners staff, knowledge bank, easy to use and visually good, Always adding new features and fantastic support from [sensitive content hidden] at Pancentric - always quick to support any questions I have. Have discussed with other potential third party partners using.

CONS

You learn as you do so not always got a 'manual' so to speak but best way to learn. A few things take a bit longer but ive noticed recent improvement for 'quick wins' ie deleting articles so always improving.

Vendor Response

Hi Suzanne - lovely to hear the Hub is providing a vital tool to connect and support RSA's partner community, and that you're making full use of all the engagement tools.

Replied April 2023