About Mattermost

As an open-source messaging platform, Mattermost provides enterprises with secure team communication and collaboration by utilizing custom workflows, centralizing communication, and providing enterprise-grade security. With hundreds of integrations, team members can resolve issues, deploy items, and collaborate on any specific task by connecting files and third-party systems. Mattermost includes secure 1-1 and group messaging, searchable message history, video and voice conferencing, screen sharing, notifications and alerts, DevOp tools, reporting and compliance, security options, system monitoring, and many more.

Mattermost is primarily designed for DevOp teams, IT security teams, and governmental organizations. DevOp teams can accelerate workflows by using ...


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Supported Operating System(s):

Web browser (OS agnostic)

102 Reviews of Mattermost

Average User Ratings

Overall

4.45 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(57)

57

4 stars

(36)

36

3 stars

(8)

8

2 stars

(0)

0

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 102 results

January 2018

Tim from Funke Mediengruppe GmbH & Co. KGaA

Verified Reviewer

Company Size: 11-50 employees

Industry: Publishing

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

3.0

Functionality

4.0

January 2018

Great user acceptance and ease of use

Pros

The interface is pretty much self-explanatory. This is why the user acceptance is quite good. Customizing the interface is straight forward and can be done at user level. The open source cummunity around Mattermost is really nice and welcoming. Apps for every operating systems are available and easy to use once manually set up. Scalability was never a problem with 1000+ users.

Cons

Setting up integrations is more complex than with Slack, where integrations can be installed with one click in the backend. There is an app directory, but the apps need to be set up manually. Once set up, they just work. Incoming webhooks are the only exception; they work out of the box. Mobile perfomance is gradually getting better, but it's not yet up to Slack's par. The Windows-app is not yet ready for big scale rollouts via group policies.

December 2019

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2019

Mattermost: Self-Hosted Superior Alternative To Slack

Mattermost allows us to quickly keep connected to our colleagues across the world. It allows people to form groups and chat easily to many different teams, all within the same desktop app, web app, or mobile app.

Pros

This software is very easy to install and supports a simple Docker install, which makes it easy to keep up to date and secure. There are multiple examples on installing and running Mattermost in different cloud hosting environments, and the user community is also very helpful. Running the software locally means you can keep a much better eye on its security and usage. Its user management and directory integration is superior to Slack's. The desktop and mobile clients are fast and easy to install/configure/maintain.

Cons

There's not much that I dislike about Mattermost. Its open source nature may put some people off, but paid support and enterprise licensing solve that issue immediately.

Reasons for Choosing Mattermost

Mattermost simply works far faster and more smoothly than Microsoft Teams, its apps are far more lightweight than the Microsoft offerings. Discord didn't have the features and open source nature that led us to Mattermost.

Reasons for Switching to Mattermost

Slack's pricing and features were simply onerous and drove us away.

December 2020

Rhys from JBi Digital

Company Size: 11-50 employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

December 2020

The simplest software to understand to feed the process collaboration

A great software that gives us the benefit of being able to discuss ideas under the same criteria, objective or goal, projects are very important for team consistency circumstances and Mattermost has definitely been the most successful in terms of effectiveness. The ROI with the software is extremely incredible. I recommend it because it helps to have workers aligned under a set of objectives, so the team collaboration has been extremely useful and reliable. It is ideal for companies with a high number of people working on the same project.

Pros

I think it's a great choice for people who are just starting out, I can use it very easily, it's easy to set up and it integrates quickly. It is extremely solid for chatting within a project that is worked on in a group. Its interface is fast, and I find the support excellent.

Cons

Definitely the program needs more updates, I understand that they work constantly in the precise optimizations, however generally I have not seen updates.

December 2017

Jon from Silver Star Industries, Inc.

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

3.0

Functionality

5.0

December 2017

Almost really good.

Slack with AD integration at half the cost. But I still wish I could afford Slack.

Pros

Slack integrations just work on Mattermost. The theme choices are very nice. The ability to host my own on-premises server is very nice. Technical support staff is very knowledgeable and competent. I'm not made to feel like an idiot if there is some specialized knowledge that I don't have.

Cons

The Android client is extremely buggy and fairly slow still. Selecting a push notice to open Mattermost to view and respond in the thread does not always open the right thread and is always slow (even on LAN, with the latest gen of Android phone!)). The client MUST be snappy and it just.. isn't. The Windows client becomes slower and slower the longer you have it open, so it must be restarted every day or two. It's a little buggy; sometimes new messages make your view scroll up instead of down. But it works well enough most of the time.

October 2020

Adam from Porch.com

Company Size: 501-1,000 employees

Industry: Internet

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Functionality

4.0

October 2020

I don't know what I'd do without Mattermost

tool is great, and from this users perspective is a fine alternative to slack.

Pros

It's very easy to use, and as far as I can tell works alot like slack. I'm not sure if it has as many plug-in options but that's not something I'd use anyway. Great for team collaboration and general communication.

Cons

I get LONG LISTS of rooms and chats and there is no easy way to search for people aside fom doing a control-f. I can search within chats, but I think it needs to be easier to search FOR chats