All Pilla Reviews

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Ian

Food & Beverages, 11-50 employees

Used weekly for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

FUNCTIONALITY

5

Reviewed April 2024

Pilla Review

Superb system. Easy to schedule staff rotas and edit. Improved our staff communication of shifts tenfold

PROS

Instant notifications for teams and clarity of shifts

CONS

Nothing stands out. Think the videos are crucial

Vendor Response

Thanks for your review Ian, we're so happy Pilla has improved your working.

Replied April 2024

Sean

Hospitality, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2023

Panoramic 34

Very good and the PILLA team are very easy to work with. They also very much welcome feedback

PROS

Customer service. Straight forward. Issues quickly resolved.

CONS

Regular changes although these ultimately are beneficial.

Reasons for switching to Pilla

Primarily because PILLA is a local company

Vendor Response

We're so happy you like to work with us! Our customer service is really important to us so we're happy you notice how hard we try.

Replied April 2024

Sandra

Hospitality, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

3

EASE OF USE

2

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed May 2023

Good solution for new small businesses

So far my experience with Pilla is positive. My business will continue to use the platform for HR, performance and safety management.

PROS

I like that Pilla integrates all the features that I need as a business owner, but woudl have to buy separate products for. It makes it super easy to find and enrol new talent.

CONS

As a new platform I think there's still room for improvement. There's no native app, my staff has had a few issues logging in, checklists aren't as intuitive to use as I thought they would be. Having said that, [sensitive content hidden] is super responsive and I trust that all of this will improve quickly.

Reason for choosing Pilla

Recommended by my business advisor.

Vendor Response

Thanks for the review Sandra. Taken your comments onboard and we've spoken with your manager to resolve any issues

Replied May 2023

Alexandra

Food & Beverages, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2023

Pilla is easy and simple to use

We used to use Pilla book but the App is much easier and takes up less room! It sends reminders and I can do it on my phone if the work iPad is busy.

PROS

It’s really easy to use, easy to edit, effective and really easy to implement for others.

CONS

Nothing- it does exactly what it’s supposed to

Reason for choosing Pilla

Liam is a great host and really easy to get hold of if you need help. Pilla is really simple, looks good, easy to use and that’s all I want when asking staff to complete it daily

Vendor Response

Thanks so much for your review, we're really happy you find Pilla so easy to use, that's the goal.

Replied April 2024

Grady

Hospitality, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2023

Easy to Use and a hub for everything

PROS

It's task function, maintenance schedule, notifications to relevant parties

CONS

Integrations with other platforms, lack of reporting and data storage

Reason for choosing Pilla

Ease of use and unified system for everything hospitality

Vendor Response

Thanks for taking the time to provide feedback Grady. We'll look into your suggestions.

Replied June 2023

Bethan

Hospitality, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2023

Everything all in one!

It’s great, everything in one place. I’m still learning but I’m learning something new everyday which really explains the vast functions.

PROS

Being able to set up checklist and set teams to each!

CONS

Having to put the times for the checklist every time you need to edit them

Vendor Response

Thanks for the feedback Bethan, happy you're enjoying Pilla! If you need any support with your learning, let us know.

Replied June 2023

Erik

Hospitality, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

3

EASE OF USE

2

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

2

Reviewed July 2023

Ok for new businesses that are learning what they need

It's just ok...if we could afford another more developed tool we might switch.

PROS

Got us up and running with contrast pretty fast

CONS

Rota features feel a bit manual, there's no way to work on them on a month basis rather than weekly, some of the functions feel clunky or counterintuitive. Also there's lots of times I'm working on the rota and I get a message that there's a new version of the page and need to refresh which is super frustrating because then I have to start again.

Vendor Response

Hi Erik, thanks for feedback. We'll take a look at your improving your rota experience.

Replied July 2023

Ayeisha

Hospitality, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

FUNCTIONALITY

4

Reviewed May 2023

Does the job

PROS

I appreciate being able to access my own timetable without having to look at a graph rota.

CONS

Nothing so far. Would be nice (but not necessary) to have a workplace forum to communicate with the whole company.

Vendor Response

Thanks for the feedback Ayeisha, good suggestion, we'll take a look at that.

Replied May 2023

David

Restaurants, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

FUNCTIONALITY

3

Reviewed May 2023

Homies on Pilla

PROS

Easy clock in and out system. Clear overview of upcoming shifts

CONS

Would be good to be able to add notes for attention of managers when clocking in and out

Vendor Response

Thanks for your feedback David, this is an interesting suggestion. We'll look into this.

Replied May 2023

Jenna

Hospitality, 11-50 employees

Used weekly for less than 6 months

Review Source: Capterra

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed May 2023

Jenna

Difficult to download

PROS

It’s easy to see what hours I have on my rota

CONS

The clocking in system is difficult toUse, we are in less control of our hours with a QR code

Armani

Food & Beverages, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

FUNCTIONALITY

5

Reviewed May 2023

Pilla review

PROS

Easy to use from an employee side every set out very simply.

CONS

The sign in function doesn’t always work.

Vendor Response

Thanks for the feedback Armani, we've spoken to the Manager and hopefully all issues have been resolved.

Replied May 2023

Daniel

Hospitality, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed May 2023

Simple and effective

PROS

Compacts a lot of useful apps and info in one near package

CONS

The interface on my phone is a bit weird

Showing 1 - 12 of 12 Reviews