All Pilla Reviews
1-12 of 12 Reviews
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Ian
Food & Beverages, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
5
Reviewed April 2024
Pilla Review
Superb system. Easy to schedule staff rotas and edit. Improved our staff communication of shifts tenfold
PROSInstant notifications for teams and clarity of shifts
CONSNothing stands out. Think the videos are crucial
Vendor Response
Thanks for your review Ian, we're so happy Pilla has improved your working.
Replied April 2024
Sean
Hospitality, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
Panoramic 34
Very good and the PILLA team are very easy to work with. They also very much welcome feedback
PROSCustomer service. Straight forward. Issues quickly resolved.
CONSRegular changes although these ultimately are beneficial.
Reasons for switching to Pilla
Primarily because PILLA is a local company
Vendor Response
We're so happy you like to work with us! Our customer service is really important to us so we're happy you notice how hard we try.
Replied April 2024
Sandra
Hospitality, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed May 2023
Good solution for new small businesses
So far my experience with Pilla is positive. My business will continue to use the platform for HR, performance and safety management.
PROSI like that Pilla integrates all the features that I need as a business owner, but woudl have to buy separate products for. It makes it super easy to find and enrol new talent.
CONSAs a new platform I think there's still room for improvement. There's no native app, my staff has had a few issues logging in, checklists aren't as intuitive to use as I thought they would be. Having said that, [sensitive content hidden] is super responsive and I trust that all of this will improve quickly.
Reason for choosing Pilla
Recommended by my business advisor.
Vendor Response
Thanks for the review Sandra. Taken your comments onboard and we've spoken with your manager to resolve any issues
Replied May 2023
Alexandra
Food & Beverages, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
Pilla is easy and simple to use
We used to use Pilla book but the App is much easier and takes up less room! It sends reminders and I can do it on my phone if the work iPad is busy.
PROSIt’s really easy to use, easy to edit, effective and really easy to implement for others.
CONSNothing- it does exactly what it’s supposed to
Reason for choosing Pilla
Liam is a great host and really easy to get hold of if you need help. Pilla is really simple, looks good, easy to use and that’s all I want when asking staff to complete it daily
Vendor Response
Thanks so much for your review, we're really happy you find Pilla so easy to use, that's the goal.
Replied April 2024
Grady
Hospitality, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2023
Easy to Use and a hub for everything
It's task function, maintenance schedule, notifications to relevant parties
CONSIntegrations with other platforms, lack of reporting and data storage
Reason for choosing Pilla
Ease of use and unified system for everything hospitality
Vendor Response
Thanks for taking the time to provide feedback Grady. We'll look into your suggestions.
Replied June 2023
Bethan
Hospitality, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
Everything all in one!
It’s great, everything in one place. I’m still learning but I’m learning something new everyday which really explains the vast functions.
PROSBeing able to set up checklist and set teams to each!
CONSHaving to put the times for the checklist every time you need to edit them
Vendor Response
Thanks for the feedback Bethan, happy you're enjoying Pilla! If you need any support with your learning, let us know.
Replied June 2023
Erik
Hospitality, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
2
Reviewed July 2023
Ok for new businesses that are learning what they need
It's just ok...if we could afford another more developed tool we might switch.
PROSGot us up and running with contrast pretty fast
CONSRota features feel a bit manual, there's no way to work on them on a month basis rather than weekly, some of the functions feel clunky or counterintuitive. Also there's lots of times I'm working on the rota and I get a message that there's a new version of the page and need to refresh which is super frustrating because then I have to start again.
Vendor Response
Hi Erik, thanks for feedback. We'll take a look at your improving your rota experience.
Replied July 2023
Ayeisha
Hospitality, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
4
Reviewed May 2023
Does the job
I appreciate being able to access my own timetable without having to look at a graph rota.
CONSNothing so far. Would be nice (but not necessary) to have a workplace forum to communicate with the whole company.
Vendor Response
Thanks for the feedback Ayeisha, good suggestion, we'll take a look at that.
Replied May 2023
David
Restaurants, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
3
Reviewed May 2023
Homies on Pilla
Easy clock in and out system. Clear overview of upcoming shifts
CONSWould be good to be able to add notes for attention of managers when clocking in and out
Vendor Response
Thanks for your feedback David, this is an interesting suggestion. We'll look into this.
Replied May 2023
Jenna
Hospitality, 11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed May 2023
Jenna
Difficult to download
PROSIt’s easy to see what hours I have on my rota
CONSThe clocking in system is difficult toUse, we are in less control of our hours with a QR code
Armani
Food & Beverages, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
5
Reviewed May 2023
Pilla review
Easy to use from an employee side every set out very simply.
CONSThe sign in function doesn’t always work.
Vendor Response
Thanks for the feedback Armani, we've spoken to the Manager and hopefully all issues have been resolved.
Replied May 2023
Daniel
Hospitality, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed May 2023
Simple and effective
Compacts a lot of useful apps and info in one near package
CONSThe interface on my phone is a bit weird