Trillian Software

FrontRunners 2021

About Trillian

As a business and HIPAA-compliant clinical instant messaging solution, Trillian streamlines and centralizes employee communication across organizations without losing track of a single conversation. With disk-level, file-level, and TLS 1.2+ encryption, Trillian makes sure that all communication is secure when data is in transit or at rest. Key features include instant messaging, group chats, document and image sharing, landline messaging, and notifications and alerts. Trillian centralizes and stores all groups chat messages, which helps organizations build a shared knowledge center for new and current employees. Users can track multiple conversations by using presence and unread indicators to determine which conversation is most important. In addition to messaging...

Trillian Pricing

Trillian is available across 4 pricing tiers: Individual Free, Individual Pro, Business, Enterprise. Pricing starts at 0$/user/month and scales with each tier, outlined below: Individual Pro - $3.33/user/month Business - $3.99/user/month Enterprise - $7.99/user/month

Starting price: 

$3.99 per month

Free trial: 

Available

Free version: 

Available

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Trillian User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

4.5

Showing 1 - 5 of 51 reviews

Anonymous

Company size: 1,001-5,000 employees

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
4

Functionality

out of 5

February 2021

Trillian: Great Instant messaging tool for cross messaging platforms

Overall the experience with Trillian was positive and it helped with communication with team-members but mostly on the 1-on-1 level.

Pros

I liked Trillian mostly for the ability to interact with different messaging platforms such as IRC, AIM, google chat, and many others.

Cons

It was hard to find a way to do a group chat, especially when trying to communicate to broadcast messages for the entire team.

Joe

Company size: 2-10 employees

Industry: Health, Wellness and Fitness

Time used: Less than 12 months

Review Source: Capterra

5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

August 2019

We love this platform!

This solved a very hard problem for us. Our practice management system has a communication module, but it only goes Tx to front desk, the front desk can't reply! We needed to have a running conversation between tx and the front, and also for different people to interact privately or without conversation. We love working with this. Setting up was easy easy easy and tech support has been great with everything.

Pros

We love the ease of communicating safely across the office and when we are out of the office. The HIPAA compliant feature makes this a great tool for staying connected in a place where we would otherwise be running around on foot!

Cons

The PC chat window is a little confusing for us at times. We use different chat groups for different purposes and if someone is looking at the wrong group window they may not see what they want or may write in the wrong setting. It's not bad, but a highlight of what the window is might help. Also, I'd love to be able to set different sounds for different groups and users so I know what I have to jump for and what I can ignore for a while. I have to monitor activity, but don't always need to respond so I'd like to set sounds so I know what's what.

Reasons for choosing Trillian

HIPAA HIPAA HIPAA! Security, ease of install and use, ease of adoption. HIPAA security. Oh, great price/value.

Reasons for switching to Trillian

Way too complicated for a very straight-forward communication problem.

Michael

Company size: 11-50 employees

Industry: Publishing

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Functionality

out of 5

July 2021

Great Alternative To The Bloated "Slack"

Trillian has been great. The alternative we looked at, Slack, just has too many features, is too expensive, and does way more than what I need. Trillian is perfect for our basic inter-office needs. They keep the client software regularly updated which is nice, and their server has excellent uptime. We rarely if ever experience outages. It's absolutely a five star product.

Pros

I have used Trillian since its days as a primarily IRC client. Then moved over to business use via AIM. When AIM shut down, we needed a solution for quick interoffice communication. Trillian had exactly what we needed without too many bloated features, and best of all it is extremely affordable per-user.

Cons

There's very little to dislike about Trillian. If I had a criticism at all, it would be that at times it's a bit to "cutesy" with audible "ha ha" sounds and animated emojis. They're fun on occasion, but in general I find them distracting in a work environment. It's a reach to criticize them, though.

Reasons for choosing Trillian

Slack was far too expensive and had far too many extras which we didn't need. We simply needed to be able to pass files back and forth easily, and chat about things inside our office. Slack was just too much. Trillian was perfect.

Reasons for switching to Trillian

AOL shut down their AIM service.

Luis

Company size: 201-500 employees

Industry: Consumer Goods

Time used: Less than 2 years

Review Source: Capterra

4

Ease-of-use

out of 5
3

Value for money

out of 5
5

Customer support

out of 5
3

Functionality

out of 5

August 2019

Simple to use

it is really fast and reliable

Pros

It is easy to set up users, and add new contacts to the list

Cons

it doesn't have a video chat or audio chat option

Reasons for choosing Trillian

It is easy to migrate from the old IM that we had

David

Company size: 51-200 employees

Industry: Marketing and Advertising

Time used: More than 2 years

Review Source: Capterra

4

Ease-of-use

out of 5
3

Value for money

out of 5
4

Customer support

out of 5
4

Functionality

out of 5

August 2019

Good Product

Excellent.

Pros

Ease of use for employees, ability to pull archives for reports.

Cons

Unable to edit main group (we have two companies under the same umbrella), we'd like to change the name of the main default group to be more encompassing. Chat Disclaimer is sent with every message or none. We are wanting to send a disclaimer to each user at least once. Ideally, every time a new chat window between users is opened it should appear once. The price is steep, every year is getting harder and harder to justify the cost to my board with lesser costly options like Microsoft Teams, etc.

Reasons for choosing Trillian

Easiest ability to use with tried and true track record.

Reasons for switching to Trillian

Product was server based and remote users needed to connect to the network via vpn to chat. We needed something cloud based.

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