We have been working with CloudTalk for 3 years and have always been satisfied with their services. Good calls, good support.

There is no single thing I would dislike about CloudTalk.

Flexibility and powerful features. Their customer care team is very helpful and responds quickly.

Integrated with our help desk app - works perfectly.

The customer service is very good and responds quickly and solution-oriented. I was very happy how fast and easy the solved my requests.

From all my experience I can say that CloudTalk’s second name should be GAME CHANGER. They delivered on all of my wishes and problems in no time.

Purchasing and onboarding are the worst. Once we purchased a plan, there was no way to upgrade without contacting support.

Good support team and great insights and data.

Perfect phone system for startups. Easy to use with great customer suppor.

CloudTalk has a lot of features that we use very often. Good value for money, easy to use, good support and very intuitive interface.

The communication WAS the worst I have even experience. You might not hear from them for 2 or 3 days and I know that they read my emails because of tracking.

Most of all, I liked the ease of use and intuitiveness of it.

Great first interaction with my CloudTalk rep and still get great support when needed. Very pleased to be using it.

I like the user friendly enviroment of the software.

They were great to deal with, the service was good, and the pricing outstanding.

They have all that we need, and, in addition, they offered me great opportunities. A recent one was an article in their customer experience section.

A nice piece of software if you are looking for a low cost cloud contact centre. It’s a startup so they are quite flexible and responsive.

I like how customer friendly  ClaudTalk is and the design of it.

Call quality is great, we have tested with international calls to several countries including China, where most providers usually fail to provide a good service.

It is user-friendly software and you have possibility to customize it on your own. If the help is needed they are happy to assist you.

I am using Cloudtalk now for more then 2 months and the service is great.

I am overall very pleased with the service I've had with CloudTalk. It runs very smoothly and integrates with other programs well.

Overall, I’m very happy with the product and the direction where it’s headed. The UI is very modern which makes it a pleasure to work with.

The integration process was enjoyable, as we had a dedicated Sales manager taking care of our implementation.

I dont like problems that always shows up because of windows, anyhow, this problem is not caused by Cloud Talk.

Software is obviously using the internet so if you have a weak connection then your calls will drop out.

We are very happy customers and compared to the alternatives we were choosing from, we are sure we did a best decision going for CloudTalk.

Love the ability to integrate into Hubspot and easily dial or call a contact at the click of a button.

Couldtalk has many great and wonderful features that definitely can improve your work experience. I love the tags and click to call features.

I am happy with the ease of use and definitely prefer using it over a phone. Creates a more streamlined sales process.

The worst experience ever. First of the app for phone doesn't do sms and the desktop version is horrible It takes over 48 hours or more to get a response from anyone.

Did not recognize any cons or problems till now.

Creating and launching call center to rollup up on our leads and sales is an intimidating task.

Even in stressful and fast situations, the support was always calm and professional. I would like to express a special log for the employee [SENSITIVE CONTENT.

Basically a plug and play system, very easy to use, and no extensive setup needed. I also really love their payment scheme where you only pay what functionality you use which saves us a lot of money.

With Dialfire we were able to improve efficiency. With the solution even complex campaigns can be realized without much effort.

Dialfire is very easy to use and the onboarding for new colleagues is a no-brainer.

A stable, growing and functional with a great support.

Later on when I wanted to see the statistics I asked via the Dialfire chat and they helped me right away. I selected the fields I am interested in and Dialfire build the statistic right away.

There's no really con but I have noticed that sometimes their dialing lags up, maybe it's also because of our internet connection.

Dialfire is a great callcenter platform, that can be set up really quickly and easily.

Very good and fast dialing combined with cheap prices. The software is web-based and usable all over the world.

It is not ideal for inbound projects that are not campaign-based as it does not include an IVR.

Very easy and smart to handle cloud dialer with cheap prices.

Overall things have gone well and I feel this will be a benefit as we learn more.

Slightly more expensive impulse fees than other CRM's, however no licence fee.

Nothing special, sometimes in campaigns with more than 10  million  data a little slow querys.

What I like most about Dialfire is the flexibility and ease of implementing new campaign structures, so it's completely adaptable to needs and anyone can customize it exactly how they want.

The support and follow up to help set up the system has been super helpful. Thanks for making a great product and providing everything I need to set it up.

Thinks actively and enriches us with fresh ideas and implementation options. A real added value for Dialfire.

US Dollar

CloudTalk is a contact center management solution that enables businesses to streamline communications with teams and customers using virtual call systems. It allows executives to manage inbound/outbound calls, extract interaction history from various sources and provide personalized support to clients.


Key features of CloudTalk include automated call distribution, interaction recording, voicemail, interactive voice response (IVR) and custom reporting. Businesses can utilize wallboard to gain real-time visibility across staff activities and identify behavior trends using sentiment or emotional analytics. Additionally, agents can utilize the after-call-work (ACW) functionality to complete follow-up tasks, improving customer satisfaction.


CloudTalk integrates with various third-party platforms such as Salesforce, Zendesk, Pipedrive and more, streamlining telephony workflows across locations. It provides web and mobile applications for Windows, Linux, Mac, Android and iOS users. The solution is available on monthly subscriptions and support is extended via phone, email and other online measures.



LongDescription

Commenting/Notes

Real Time Analytics

Call Duration

Call Tagging

Call Volume

Call Transfer

Online Voice Transmission

Quality Management

User Management

Inbound Reporting

Caller Profiles

Customizable Reports

Access Controls/Permissions

Activity Tracking

SMS Messaging

Employee Directory

Real Time Monitoring

Sentiment Analysis

IVR/Voice Recognition

Automatic Call Distribution

Agent Interface

Voice Mail

Auto-Dialer

Blended Call Center

Communication Management

Customer Database

Call Recording

Call Logging

Integrations Management

Customizable Fields

Collaboration Tools

On-Demand Recording

Call Center Management

Call Disposition

Unattended Call Management

Progressive Dialer

Data Import/Export

VoIP

Call List Management

File Transfer

Call Routing

Process/Workflow Automation

Virtual Extensions

Call Queues

Text to Speech

Recording

Contact Management

Customer Experience Management

VoIP Connection

Help Desk Management

Audio/Video Conferencing

Outbound Call Center

Answering Machine Detection

Lead Management

Mobile Access

List Management

FCC Compliance

Survey/Poll Management

Real Time Data

Performance Metrics

Voicemail Transcription

Inbound Call Center

Ring Groups

Customizable Caller ID

Call Scripting

Phone Key Input

Hotkeys

Virtual Call Center

Call Center Integration

Call Reporting

Multi-Channel Communication

Queue Management

Role-Based Permissions

KPI Monitoring

Real Time Notifications

Unified Communications

Call Conferencing

Multiple Scripts

Workflow Management

Predictive Dialer

Real Time Updates

Caller ID

Call Screening

Campaign Specific Caller ID

Activity Dashboard

Alerts/Notifications

Computer Telephony Integration

Reporting & Statistics

Knowledge Base Management

Fax Management

Telemarketing Management

Conversion Tracking

Keyword Tracking

Interaction Tracking

Manual Dialer

Multiple Parties

Outbound Reporting

FTC Compliance

CloudTalk pricing scales with the number of agents:

Starter: 
$25/user per month (billed annually)

Essential: 
$30/user per month (billed annually)

Expert:
$50/user per month (billed annually)

Custom:
Contact CloudTalk directly for a custom quote

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

51-200

201-500

501-1000

1000+

CloudTalk

In Person

Live Online

Webinars

Documentation

Videos

Euro

Dialfire is a cloud-based call center solution designed to help small to large enterprises manage and streamline all inbound and outbound calling processes. It comes with predictive dialer, automated workflows, real-time analytics capabilities, which enables users to handle all phone campaigns via a centralized platform.

Key features of Dialfire include outbound and inbound call handling, monitoring, recording, security and multiple tenant management. It provides customization tools, which allow users to design campaigns with unlimited numbers of data fields, custom agent screen, caller ID and do-not-call lists, ensuring agreement with brand requirements. Additionally, businesses can manage each campaign separately or automate the generation of multi-step campaigns through defined workflows.


Dialfire lets enterprises import and export data in spreadsheet formats and integrates the platform with business systems or Webhooks through an application programming interface. Pricing is available on monthly subscriptions and support is extended via documentation, FAQs and other online measures.



AB Testing

Lead Capture

Multi-Campaign

Pipeline Management

Lead Verification/Validation

Call Scheduling

Email Management

Automated Scheduling

Customizable Templates

Business Process Automation

Lead Nurturing

Real Time Reporting

Power Dialer

Reporting/Analytics

Contact Database

Monitoring

Lead Qualification

Automatic Lead Distribution

Call Tracking

Preview Dialer

Call Monitoring

Third Party Integrations

Campaign Management

Callback Scheduling

Automatic Outbound Dialer

Automated Routing

Email Templates

Performance Management

Lead Distribution

Usage-based-only with no monthly seat prices.
Basic: €15/month
Advanced: €20/month
Professional: €25/month
Enterprise: €30/month

CloudTalk vs Dialfire

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

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