The more options available sometimes it could confuse the user on which to select or follow.

It's easy to setup holidays and employees schedules to make it easy to set a schedule for your customers. It has a clean graphic interface and it's not confusing for basic users.

It is great to be able to record calls and store voicemails in our ticketing system in out of office hours.

There isn't a customer support phone number. No chat system for support either.

Setup is easy and works with little effort. Support is absolutely fantastic.

With usage, we found out that the software in par with all the solutions provided with the market and performs excellent.

At present we find the platform easy to use and intuitive but would hope for a stronger integration with Freshdesk going forward.

From the time I've started using this tool, all channels like chat, voice and email are easily to track and manage since all the data and numbers are already available.

It works pretty fine, the setup is easy and seamless.

A few of our callers on the last call had some trouble joining the call, but it seems like it was more of a user error than a system error.

It's really easy to get going for very low cost. We started off by installing the app on a cheap smartphone and were quickly able to receive calls on it (without cell service, just over WiFi!).

I am a HUGE fan of the Freshworks suite including this little nugget, Freshcaller.

It has a very nice look to it, modern and does a good job of making it easy to integrate across other platforms.

I've developed a great relationship with the entire Freshworks team, however I feel extra close with Freshcaller. We started using them back in March 2019, and they have come such a long way.

I consider myself a novice at this point even though I have been using the platform for months now. I am still learning everyday how to better my experience.

I am very undecided whether to buy it also because I would need many licenses and the costs go up.

The best part about Freshcaller is ease of use. It took less than 5 minutes to purchase a phone number and make my first call.

Get entire call history with cost and recordings. Cost effective compared to larger companies.

We moved over from another product that was stuck in the middle ages and we are so happy we did. It's so easy to setup and get functioning.

Sometimes the interface starts to act weird but it is not something that happens alot so not too much of an issue.

Basically, I am working as a customer support for calling center, and I found that this app is useful and convenient for me to use and have the inbound and outbound calls with customers.

It's great to have Freshcaller so integrated with the rest of Freshworks, particularly Freshdesk. Using the whole suite is a cohesive experience.

Freshcaller has been a fantastic tool to respond, monitor, and track our customers issues and requests.

Easy to use and the dashboard gives overall status of all the calls and queries. Using local phone numbers for the calling is one of the superb features.

When you do have a technical issue or complete service outage it takes DAYS to get a response or any real action toward fixing your problem.

We like the freshdesk integration to capture all of our customers issues and it records the conversations so we can monitoring ours service technicians to ensure they are giving the proper responses.

I really like this app because it can evaluate agent's performance and analyse the call volume weekly and monthly. Furthermore, the sound quality is good when contacting with customers.

We haven't been able to call out to our customer base for nearly 24 hours now and still no response.

Every ticket and request is redirected to your account manager. If this guy can not handle probably the 1.000 tickets a day this poor guy gets - you are simple stuck.

My freshcaller to freshsales connection has been broken for FOUR MONTHS with no ETA of when it will be fixed.

I appreciate that it allows for contact with customers through various communication methods.

The occasional glitches may be a bit inconvenient at times.

We love and appreciate the fact that uContact integrates easily and has an intuitive interface. It's got lots of features for a well priced contact center solution.

In addition it has the best price in the market product-features.

Amazingly complete product, great Price, and the best service.

If you have really specific needs, that requires a flexible tool, this is your solution. The team was very helpful during all the process, from the idea to the implementation.

The solution is extremely easy to use and allows and is a true all in one multichannel solution. I highly recommend uContact for financial institutions.

Great system to work with callbacks and integration's are an amazing addon to this product.

Gamification, callbacks way up, great support, very awesome after setup.

I have used the uContact call center software and is dedicated to increase the performance helps to improve the call center activities and the result is a better customer experience.

The problem is that it freezes when being used a lot.

Easy to setup, strong contact center features, and great customer support service. Easy to maintain and operate.

Powerful solution and easy to integrate with other solutions.

Right now someone technical is needed sometimes to learn process modification. All of the building blocks are there they just need to be set how you want.

We are satisfied with uContact in terms of features and support. The implementation was fast and the usability was great.

We have an excellent experience with uContact, improving productivity by 50. The system is extremely easy to use and much more complete that other expensive platforms.

US Dollar


Freshdesk Contact Center (formerly Freshcaller) is a cloud-based solution to help businesses elevate their customer experience in an effortless and affordable manner. Deploy a flexible and smart contact center in a few intuitive steps, with zero phone hardware. No matter where your agents connect from they have the right context for personalized customer conversations. Powerful features such as multi-level IVRs, business hours, and holiday settings help your agents manage call volumes without compromising your customer experience. You can reduce your resolution times with advanced and automated routing capabilities and swiftly direct your customers to the right experts. 

With Freshdesk Contact Center you have a future-ready system with advanced voice bots, speech-enabled IVR, and native voice intelligence features such as post-call transcription. Whether you want to look into your day-to-day operations or need insights to make scaling-up decisions, we have extensive reporting and analytics to ensure you are always in the know. Freshdesk Contact Center integrates with leading CRM and Helpdesk tools, to enable your sales and support teams to work productively.


LongDescription

Call Transfer

Softphone

Caller Profiles

Two-Way Audio & Video

Access Controls/Permissions

Activity Tracking

IVR/Voice Recognition

Automatic Call Distribution

Voice Mail

Blended Call Center

Call Recording

Call Logging

Collaboration Tools

On-Demand Recording

Call Center Management

VoIP

Call List Management

Call Routing

Call Queues

Text to Speech

Contact Management

VoIP Connection

Help Desk Management

Audio/Video Conferencing

Outbound Call Center

Mobile Access

Real Time Data

Voicemail Transcription

Inbound Call Center

Call Scripting

Phone Key Input

Virtual Call Center

Call Reporting

Queue Management

Unified Communications

Call Conferencing

Multiple Scripts

Predictive Dialer

Caller ID

Call Screening

Activity Dashboard

Alerts/Notifications

Computer Telephony Integration

Reporting & Statistics

Knowledge Base Management

Dashboard

Manual Dialer

Time Zone Tracking

Multiple Parties

Alerts/Escalation

Conferencing

Reporting/Analytics

Scheduled Recording

Remote Access/Control

Employee Activity Monitoring

Voice Customization

Video Conferencing

Call Tracking

Remote Support

Call Monitoring

Third-Party Integrations

SIP Trunking

FREE
- Buy Local Numbers
- Buy Toll-free Numbers
- Inbound Caller ID
- Desktop Notifications
- Call Notes
- Custom Greetings
- Call Metrics



Growth - $15 per user/month, billed annually

-Up to 2000 incoming minutes/month FREE
-Number Porting
-Basic Call Queues
-Wait Queues
-Voicemail
-Warm Transfer
-Call Recording
-Pre-built Reports

Growth - $39 per user/month, billed annually

- Up to 3000 incoming minutes/month FREE
- Holiday Routing
- Advanced Call Metrics
- Call Barging
- Call Center Agent Statuses
- Call Recording Opt-out
- Agent Availability Report
- Queue Callback (Virtual Hold)

Enterprise -  $69 per user/month, billed annually

- Up to 5000 incoming minutes/month FREE
- Omnichannel Routing
- Speech Enabled IVR 
- Voicebot
- Abandoned Call Metrics
- Service Level Monitoring



Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Freshcaller

In Person

Live Online

Documentation

Videos

uContact is a Cloud & Omnichannel solution that enables its users to manage all their voice and text interactions in the same place. This way, it makes agents' work simpler, more organized, and -why not- more enjoyable too; and helps increase your Contact Center's productivity levels by 300%. 

Thanks to uContact's market-leader dialers, bots, WhatsApp and social media integrations, IVR, real-time dashboards, and many other features, our clients can provide a better Customer Experience to their own customers in every interaction, through every channel. And the best thing is, with its Drag-and-Drop development tools, uContact is made to adapt to each clients' needs. 

This beautiful, secure, and reliable platform was created +10 years ago by Integra CCS, after identifying the lack of a truly all-in-one solution for the Contact Center industry. Now, we have clients in more than 25 countries and manage an estimated 500 million annual interactions. 

Jump to uContact and reinvent yourself.


Real Time Analytics

Quality Management

Multi-Channel Management

Lead Capture

Customizable Reports

Real-Time Monitoring

Agent Interface

Auto-Dialer

Customer Database

Automated Routing

Call Disposition

Progressive Dialer

Answering Machine Detection

Lead Management

List Management

FCC Compliance

Survey/Poll Management

Call Scheduling

Multi-Channel Communication

Social Media Integration

Real-Time Notifications

Workflow Management

Email Management

Campaign Specific Caller ID

Real-Time Chat

Chat/Messaging

FTC Compliance

Real Time Reporting

Chatbot

Power Dialer

Contact Database

Monitoring

Workforce Management

Preview Dialer

Campaign Management

Callback Scheduling

Live Chat

Online Voice Transmission

Automatic Outbound Dialer

uContact offers 2 plans. 

Voice (Basic Call Center): $59,99
Omni (Advanced Contact Center): $89,99

Users receive price reductions based on volume. For more information, visit www.ucontactcloud.com

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