Don't like incoming calls at the same time I am dialing out.

It lets you do all sorts of customizations to the way you want the calls to happen. It's not easy to understand initially, but Ricochet offers superb support.

Was difficult at first to train staff, but once you get the rhythm it is smooth.

The software is user friendly. We loved that we were able to access the software from any device.

We no longer use this service. We were using it in a mortgage call center to manage leads and auto dial them as they came into our system.

My customer service rep has been extremely helpful, patient and always available.

Efficient, simple, effective. Great at helping agents bang out calls.

Ricochet is an excellent easy to use software. The changes being made are heading in the right direction.

The automation has been great. We go online and it auto dials, texts and emails.

I don’t like that you can not mass assign leads to people. You can’t mass delete leads.

I love the ability to customize this application.

It has been a very easy transition and the experience has been great.

This savings helps offset the cost of Ricochet.

Great for keeping track of calls and leads sets. Keeps track of which callers are getting the most callas and which are at the bottom.

I like that I can call directly from my laptop using Ricochet. Doing so has enabled me to get rid of my business phone system.

Increased call time by 200% and outbounds dials by 250. Incredibly efficient, easy to learn, and a valuable asset to the company.

Excellent software, makes organization easy. Keeps all my followup sales clear and organized and effectively scheduled, as well as saving all the key details and accessing them very easily.

Excellent customer service. SENSITIVE CONTENT] was very friendly, patient and helpful in answering questions.

Ricochet is a wonderful piece of software for telemarketing. It allows the user to have a CRM, dialer, marketing automation and a VOIP system all within one ecosystem.

Sometimes the calls disposition wrong after setting an appointment. Also would like to be able to disposition calls faster.

Sometimes it is difficult to use while multitasking with other systems in our office.

Solving issue of determining cost per acquisition.

Expensive, algorithim can get thrown off quickly, spam guru is iffy.

Allows for unlimited customization, robust platform. Rep has been great assisting me in getting it working to my liking.

My overall experience with ricochet has been great.

By using this it will help determine this and closing more sales. SENSITIVE CONTENT] was also great on helping out on the live support call.

Its slow, it takes time to load and its frustrating.

Easy to use, greatly efficient and a perfect recommendation.

It's very easy to use and I love the amount of features that the developers were able to put into a single product that unlike other CRMs, it's way easier to access and to manage.

They are non-generic and flows naturally allowing ease of conversation and excellent customer service.

I like the ease of use and it's integration with other applications with the  Linux desktop environment I work under.

The integration with UJET was seamless and very easy to implement.

I love that I can help customers with ease and quick connection. It's also extremely easy to multitask on other sites to help customers more.

If you want a simple one that can help you make and receive calls in a timely manner, then this is the product for you.

On our job we need this kind of tool because we are customer service representative we need to take calls,chat and emails Ujet was very helpful and very easy to use.

The folks at Ujet have created a really great product. Not only is the voice quality better than any other system but it’s more reliable and very easy to use.

I reach out to customers along with business to resolve any issue possible and i am 98% successful doing so.

Good, very efficient, just wish there was better connectivity.

Although inexpensive, their product is certainly not cheap. They provide an easy to use telephony platform that always delivers exceptional call quality.

I also hate that whenever I receive another chat the one I was on becomes stuck and It  almost switches to the new one.

Through configurable tables, we can create the perfect set up immediately and directly. The best part however, is that Ujet offers services designed to wow  customers while saving money.

Sometimes it can be a little wonky or do some weird things. For example, there have been a couple of times where I will be in one UJET status, such as available, and it will move me to unavailable.

The customer support with the product is amazing.

I love using UJET the features and tabs were very easy to understand and read.

Pretty much how easy it is to manage reports, outbound calls, and metrics. The user interface has a friendly design and works flawlessly throughout the whole website.

It’s an almost comprehensive software. I also appreciate access to review previous call logs and emails of customers who call, for information purposes and to help further resolve some issues.

Can be inconvenient if user is replying to something from the previous shift on another tab and receives a missed call as a result. Lack of consistency in countdown when receiving a call.

Excellent, Customer service and the technical support  is always on top.

I am not dealing with issues everyday I log on, so I still believe that UJET is amazing and will be even better when the glitches are fixed.

US Dollar

Ricochet360 is a cloud-based, integrated call center, customer relationship management and marketing automation solution. Designed for small to large businesses, it comes with a progressive dialer for users to automate processes such as engaging with prospects via emails or texts, recording calls, optimizing contact rates and more.


Features of Ricochet360 include lead management, call analytics, skills-based calling queues, email messaging drip automation, gamification, scripting and more. The customer relationship management module allows marketers to automatically capture, track and distribute leads among sales representatives based on skills, availability and pooling.


Additionally, it provides a cloud phone system for users to facilitate click-to-call conversions, call transfers, performance tracking, among other processes.Ricochet360 lets businesses run custom and targeted call campaigns per specific lead types, improving sales funnels. Pricing is available on monthly subscriptions and support is extended via phone, email and other online measures.



LongDescription

Cataloging/Categorization

Call Transfer

Multi-Channel Marketing

Social Marketing

Caller Profiles

Internal Chat Integration

Lead Capture

Performance Management

Document Storage

Drip Campaigns

Sales Pipeline Management

Referral Tracking

IVR/Voice Recognition

Automatic Call Distribution

Calendar/Reminder System

Voice Mail

Auto-Dialer

Blended Call Center

Lead Distribution

Pipeline Management

Customer Database

Call Recording

Call Logging

Call Management

Campaign Scheduling

Call Center Management

Call Disposition

Progressive Dialer

Template Management

ROI Tracking

Call List Management

Call Routing

Customer Support

Lead Generation

Self Service Portal

Text to Speech

Contact Management

VoIP Connection

Opportunity Management

Outbound Call Center

Answering Machine Detection

Lead Management

Conversion Rate Optimization

Email Marketing

Mobile Access

List Management

Sales Reports

FCC Compliance

Call Scheduling

Performance Metrics

Inbound Call Center

Routing

Call Scripting

Territory Management

Channel Management

Call Reporting

Marketing Automation

Queue Management

Request Escalation

Social Media Integration

Lead Segmentation

Workflow Management

Predictive Dialer

Email Management

Source Tracking

Caller ID

Campaign Specific Caller ID

Dynamic Content

Field Sales Management

Activity Dashboard

Computer Telephony Integration

Reporting & Statistics

Segmentation

Conversion Tracking

Lead Nurturing

Keyword Tracking

Interaction Tracking

Dashboard

Manual Dialer

FTC Compliance

Alerts/Escalation

Reporting/Analytics

Lead Qualification

Call Monitoring

Call Tracking Metrics

Task Management

Live Chat

Campaign Management

Web-based Deployment

Callback Scheduling

Prospecting Tools

Data Management

Email Response Control

Search/Filter

Compliance Management

For Insurance Industry

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

Ricochet360

In Person

Live Online

Webinars

Documentation

Videos

UJET is a cloud-based call center application that integrates with customer relationship management (CRM) solutions. It offers both voice and chat channels for customers to reach their support agents. Users can connect with agents via the application, online and on the phone via interactive voice response (IVR).


In-app communications with customers provide key customer and account details to agents before they take calls. The online channel provides on-demand live chat with customer support agents. The IVR feature provides skilled agents and an interactive dashboard. UJET also lets users and customers share photos, videos and screenshots in real time.


UJET offers integrations with Salesforce, Zendesk, Desk and Kustomer. Customer support is offered via online chat, a knowledge base and over the phone.



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