All Carepatron Reviews
1-25 of 179 Reviews
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Omonoh
Verified reviewer
Health, Wellness and Fitness, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2024
Great Service!
I really like how easy care patron is to use for the practitioner as well as the client coming into the practice. It has a lot of functionality and user friendliness and that’s what is really great about it.
CONSThe main thing that I don’t like about care, patron is how it’s difficult for my client to see when they next have appointments because then it does cause some issue and lateness were cancellations.
Catherine
E-Learning, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
Best System ever
Its the absolute BEST system. I LOVE it. It makes my coaching business SO much easier to manage in every way.
PROSI LOVE the ease of the system, its an all in one management tool for clients, client notes, invoicing, scheduling and client portal.
CONSDoesnt integrate with apple calendar and doesnt integrate with paypal. Does have integration with Google Calendar and Stripe. Also doesnt yet have ability to do group bookings but this is coming. Carepatron are always adding to and improving functions which I love also.
Reason for choosing Carepatron
Its an all in one system. Its got everything in one place for an awesome price especially for a start up.
Reasons for switching to Carepatron
I wanted to be sure initially of Privacy compliance as Scheduling Acuity was also fantastic but only offered that at higher price. Now that I use CP there are a lot of features including the notes/documentation that I love in CP too so the switch was right for me.
Anne-Sophie
Mental Health Care, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
2
EASE OF USE
5
VALUE FOR MONEY
2
CUSTOMER SUPPORT
5
FUNCTIONALITY
2
Reviewed April 2024
Mixed review
Easy to use; customer support is very prompt and helpful
CONSOften there's glitches with telehealth appointments and I've had to switch to zoom or another form of telehealth which is very disappointing
Reasons for switching to Carepatron
Change of practice. My old practice used Cliniko which was not in above options; the new one uses Carepatron
Jenny
Health, Wellness and Fitness, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
Great System for my Practice
Carepatron have been very supportive right from enquiry through to ongoing use and is very responsive to requests.
PROSI mostly use the calendar for appointment bookings and reminders and the notes features which saves me 1 - 1.5hrs time previously spent on this each week. It was great that I could set-up with my most needed features and then develop use from that.
CONSI'd like to take off the ability for the client to cancel appointments in the email reminder. I'd prefer that they have to contact me directly
Reason for choosing Carepatron
Text reminders included Fair monthly fee Personal support on enquiry
Leah
Civic & Social Organization, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2024
Hands down, Brilliant
I am impressed with what is accessible on the free plan. A great starter platform to start with, to become confident before committing bigger dollars for all the features or bigger teams.
PROSCarepatron is an easy to use, all inclusive platform for client and staff appointment management, and I have tested a few. For what is available, at little to no cost provides a great starting platform for the newer and smaller organisations to get a start.
CONSMy only challenge is not being able to 'see' an email sent history anywhere. However, this is changing, and gmail can be synched. I don't use gmail for business purposes.
Reason for choosing Carepatron
Available iIntegrations, ease of use and cost
Reasons for switching to Carepatron
Starting a different business, and cost differences where compelling
Sarah
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed May 2024
Thoughts on Carepatron
It has been easy to set up. However, some clients and staff have struggled in setting up their profiles. Whenever I have had a problem, Carepatron have been relatively quick to support me. Being able to book in appointments, send invoices and take payments as well as keep up to date records is very useful for my business and Carepatron have been able to provide this to me (mostly)
PROSIt was relatively simple to set up for myself
CONSIt is not as easy for others to set up and become a part of the team. I also cannot see what team members are up to in the diary which I thought I would be able to have oversight of the whole team.
Reasons for switching to Carepatron
Pabau was not able to provide an efficient service that met my needs as a clinic owner and manager.
Maggi
Mental Health Care, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
Wouldn’t be without it
It’s worth every penny and I have no intentions of switching.
PROSCarepatron is so user-friendly. It has everything you will need in respect of practice management. The customer service is top class! I have been recommending it to all my fellow therapists who equally love it. Clients have found it easy to access shared files. It really is the best, most versatile platform on the market that doesn’t cost the earth. Great for solo practitioners. Highly recommended.
CONSOn the rare occasion, it has been sticky loading templates on a mobile device.
Reason for choosing Carepatron
Cost effectiveness and versatility. Ease of use and helpful training videos.
Stephanie
Mental Health Care, 1 employee
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2024
Excellent Mental Health EHR
Ease of use and accessibility, not complicated, efficient self-explanatory
CONSDoesn't have various payment options or providers and currently does not have insurance billing option. Also the intake paperwork or documents send to clients could be a little more seamless.
Reason for choosing Carepatron
Price, ease of use and appears to be efficient.
Reasons for switching to Carepatron
Luminello was limited, more complicated to use and more expensive.
Valannda
Mental Health Care, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
4
Reviewed April 2024
Great platform
I love the ease of use. The community resource function that's built into the EHR is my favorite feature.
CONSThere are limitations to data transfers.
Reasons for switching to Carepatron
Didn't like the customer service with previous system.
Greg
Mental Health Care, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed April 2024
Great system
Enjoying it so far. I look forward to bringing more of the team onto the platform
PROSThe system works great, it is great to set up an easy to use once it is set up. All of the clients who have used it find it to be easy and there has been no complications.
CONSThe Telehealth system needs work. It has dropped calls, but it is unknown if this is a user error or a result of the telehealth system.
Reasons for switching to Carepatron
The price and clear description of what I was getting for the price was why I switched
Scott
Mental Health Care, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2023
Small company HUGE potential
My overall experience is good and will, hopefully, become great after a few months with more updates being released. Great software that has potential. A few hiccups that I was able to contact them about and the support was tremendous. They also were open to feedback and I feel heard and like they care about their clients, unlike some other platforms I've tried.
PROSI like the customization of this product where I can set up services and then task those services to go to a certain member on my team. Therapy goes to one person and coaching clients to another. That way it is one less step towards directing clients on the back end.
CONSBeing a new company with a new CRM they are lacking in some areas. At the time of writing this document creation is lacking, and billing isn't fully automated. For me those are the two big ones but the good news is I have talked with one of the higher ups at CarePatron (believe it or not they actually help with answering the consumer questions!) and these are being worked on and will be released within a couple months.
Reasons for switching to Carepatron
SimplePractice doesn't care about their users it feels like. I asked if features would be added, such as time zones for clients not in the same time zone, and they told me to vote on that topic in the help center or post a new topic. I voted but the topics were well over a year old for multiple topics I voted on. And the responses from SP were disinterest and brushing it off like "it'll be discussed" but then no changes in over a year.
Vendor Response
Thanks Scott, I appreciate your time and feedback! It's great to have you as part of our community and help us to build something special ����
Replied January 2023
Kristin
Mental Health Care, 1 employee
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2023
Great for small businesses
I love the customer service. [SENSITIVE CONTENT] gets back to me quickly and is always available for my questions.
PROSI love the scheduling and free reminders for clients. I think the billing is really easy to manage, as well.
CONSI struggle with the templates. There seem to be ones in there, but they're hard to adapt to my own practice.
Reason for choosing Carepatron
More cost effective. I'm a small business and don't have $50-60 a month to pay for my EHR.
Reasons for switching to Carepatron
more cost effective
Vendor Response
Thanks Kristin, We appreciate your time and kind words ���� We expect to release a major upgrade to our templates and notes soon which I think you will really like!
Replied January 2023
Frederik Jacobus
Individual & Family Services, 2-10 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
Essential to my practice
From the beginning, everything was easy to set up and to use. When you run into a technical problem, you always have a support team who always help you in a professional and friendly way, sometimes also going out of their way to improve the functionality of the software.
PROSWith Carepatron, you can have peace knowing that all your admin and accounting stay up to date and that everything you need on a daily basis to successfully maintain your business.
CONSThere is absolutely nothing I don't like about this software. I would like to get a payment option also available to my country.
Reason for choosing Carepatron
I can't find any other software that provides exactly what I need. Not sitting with software that's exhausting to figure out or unnecessary functions is great and time-saving.
Vendor Response
Thanks Frederik, appreciate your great review! We are thrilled to be supporting you and your team : )
Replied March 2022
James
Mental Health Care, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
Dedicated team with new features coming regularily
Logical and easy to use software. Having a full featured mobile app also means we clean leave the office and still keep on top of everything from our phones.
CONSNo major issues. Carepatron strikes a reasonable balance that makes it easy to use while still giving good control over features.
Reason for choosing Carepatron
Happy to support a kiwi product at a good price.
Amber
Medical Practice, 2-10 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
best home care software out
This software makes it easy for . very cost effectiveall care providers to easily access and communicate with each other as well as with patients
CONSAndroid users aren't able to use the platform or software yet
Reason for choosing Carepatron
Price was unbeatable and software easy to use
Ananda
Mental Health Care, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
Easy to use, Efficient, and Effortless
I wanted a CRM system that could do what my previous system did, but without the high cost. The team at Carepatron made me feel like I was their only customer, and took the time to find out what I needed to transition over to Carepatron. I was concerned about how to get years worth of data from one CRM system to another, and the team helped me manage this seamlessly.
PROSI wanted a CRM system that could do what my previous system did, but without the high cost. The team at Carepatron made me feel like I was their only customer, and took the time to find out what I needed to transition over to Carepatron. I was concerned about how to get years worth of data from one CRM system to another, and the team helped me manage this seamlessly.
CONSBecause of the nature of my work (psychologist) I would like to be able to separate "client notes" from "admin documents". Currently everything can be viewed and one can use tags to help identify what a note contains, but it would be helpful if I could choose to only see admin related notes or client related notes
Reason for choosing Carepatron
I had hear good reviews from other people about its user friendliness.
Reasons for switching to Carepatron
Cost.
Oliver
Alternative Medicine, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2023
My Carepatron Experience
Excellent Software, more cost effective and easy to use.
PROSThe Carepatron Software is easy to use and understand. I think all the features are great (much better than my previous EHR software). Carepatron also makes running my practice more efficiently especially where the invoicing is concerned, no need for seperate software. Another feature I find very useful are the various templates to use, I think I've renewed most of my forms with the templates. Overall its an awesome product.
CONSMy one issue using Carepatron to start a new call, the "hosting region" seems to be set on "Australia", I've checked to see if I could select my country -South Africa but its not listed neither is "Africa" listed.
Nadia
Medical Practice, 1 employee
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
FUNCTIONALITY
3
Reviewed April 2024
You get what you pay for
It has been beneficial having a free system to manage my caseload, schedule sessions with many different services offered, and have automatic reminders. The app and iPad functionality are less than desirable.
PROSHaving the system be free up to a certain storage is really welcomed for young small businesses.
CONSAs a paperless mobile practitioner I use my iPad for notes and this has been the biggest deterrent for using the system. The app does not do writing to text conversion very smoothly and you have to write very slow. Additionally app cannot be used offline.
Clare
Hospital & Health Care, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
Smooth and seamless software
Generally Carepatron has made business run more smoothly and has saved me valuable time.
PROSI like the one stop shop approach where I can do all my tasks in one app. And the app is reliable and very user-friendly.
CONSIt can be difficult to type notes whilst using the video. Also the video doesn't allow screen sharing, like zoom.
Reason for choosing Carepatron
It was free initially and offered a one stop shop for my needs.
Reasons for switching to Carepatron
It was expensive and didn't do everything I wanted.
Vendor Response
Hey Clare, We appreciate your feedback and all of your input over the last 12 months. PS: We are working on a updated notes tool now which you will be able to use while on video ����
Replied January 2023
Kelly
Health, Wellness and Fitness, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
5* software
Smooth to set up and easy to maintain my client list, notes and invoicing.
PROSI really find carepatron easy to set up, easy to customize to my needs and the help team are extremely helpful and accommodating. Any suggestions to improve things have been taken seriously and I really feel valued as a customer.
CONSI do not have any real dislikes about Carepatron at this time.
Reason for choosing Carepatron
Cost effective, does everything I want and very straight forward to get started with.
Shelia
Hospital & Health Care, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
Best medical practice software
It’s saved me so much time. It’s so easy to learn and use. All I do is scan all the patients paperwork into the system and it goes straight into their file. I also have schedule reminders, patient portals, billing, claims management, and reports
PROSI absolutely love Capterra medical software
CONSI absolutely love everything about Carepatron medical software.
Syukri
Hospital & Health Care, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
Easy to Use, Affordable and Awesome Customer Service
The most impressive feature is patient scheduling and I love it when patient able to fill up their details at home prior to their visit. Second best is on how easy it is to use CarePatron. No need to have extensive training. Even our non-clinical staffs able to use it after short and simple training.
CONSInvoicing features should be improve so our finance can generate performance sales report. Patient database also need to have a Search function.
Vendor Response
Thanks Syukri, appreciate your feedback! We love working with you and your team : )
Replied April 2022
Cass
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2023
A good investment
Carepatron has changed our business. It was easy to integrate into our systems and did everything we needed. The staff were able to learn Carepatron easily and we know that our information is secure.
PROSEasy to use, great support to help us set up. [SENSITIVE CONTENT] are really nice and nothing was too much trouble for them. The whole team us up and running in a matter of days.
CONSHave had some trouble getting the app on my phone, and the price can be pricey if you are a small place like us without lots of money. Too much spamming.
Angelica
Mental Health Care, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
Finally found what I needed!
Carepatron has been such a blessing. I searched for over a year and tried many different platforms. Carepatron has amazing customer service and is very user friendly. I'm sure I have more great features to discover, but for the needs that I have, it is amazing. Though it is free, I am willing to pay for it each month, to support the agency.
PROSThe templates and documentation are extremely easy to use and take notes.
CONSWhile I still have some exploring to do, I would like to be able to reproduce the same note without using a separate template for each client, every time I'm updating each individual chart.
Vendor Response
I am so glad we were able to be the solution you looked so hard to find ���� Thanks for your time and great feedback!
Replied January 2023
Maria
Health, Wellness and Fitness, 1 employee
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed April 2024
Simple and Clean
Overall, I started when Carepatron started and I've seen a lot of growth. I have considered switching to another program multiple times, but the updates seem to be consistent so I do believe my desires regarding the schedule, reporting, and payments from patients will have more capabilities very soon (I truly hope).
PROSI like how simple the program is, customizable in some great ways. Easy to communicate with patients via notes and appointment reminders. Consistent updates- updates are happening very regularly.
CONSThe reporting is lacking - not easy to run detailed reports especially financial. Unable to post partial payments. Can't really customize the schedule. It almost an all or nothing type of customization. In other words, If I say I'm open Mondays from 9am-4pm it's like that for ALL Monday's. I'd like to click on a calendar and customize my hours each day specifically if needed as well as the current function.
Reason for choosing Carepatron
The features I needed for a small practice and the cost that doesn't break the bank.
Reasons for switching to Carepatron
Practice Better is very robust and I loved the program. However, it had many features I did not need so when they jumped the fee considerably I could not justify continuing.