All NovoClinical Reviews
1-25 of 27 Reviews
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Lawrence Larry
Verified reviewer
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2018
Easy to use. Great features. Understands the medical practice flow. Staff and doctors love it!!
The ease of use... I like the flow and how easy it is to navigate. I like the automation and how the entire system is connected
CONSNothing so far. I find more features every day. I wish that I had found this system before. I share my experiences with other practices.
Stephen
Hospital & Health Care, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2021
Perfect for every practice from new clinics to large practices.
The customer service is incredible. They are very responsive to every request and have incredible attention to detail.
PROSThe overall workflow is wonderful. It's incredibly easy and intuitive to use, but it's the customer service that really makes Novo stand out.
CONSNot really. They are so responsive to suggestions that everything I have wanted changed has already been addressed.
Reason for choosing NovoClinical
Cost, professionalism and responsiveness
Reasons for switching to NovoClinical
Athena was too bulky and it was difficult to make changes
Trey
Medical Practice, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2019
Novoclinical
Overall good software for the cost, it seems to be in the early stages of production software. Has every feature you can think of, just some are harder to use or find.
PROSLow-cost, friendly service/support, a lot of functionality.
CONSSome errors/issues, not super-easy to use.
Vendor Response
Hi Trey, Thank you for your review. With the new release we have included the feature you have requested. Thank you! Please contact your account manager for any questions.
Replied November 2021
Kumari
Medical Practice, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
Very easy to use & customizable
User friendly software.
PROSEase of implementation. Rapid customer service response to trouble shoot any problems we encounter. Ability to customize the software.
CONSSending to billing has multiple steps & sometimes the codes do not always translate to billing unless you check each & everyone of them.
Reasons for switching to NovoClinical
NextGen had a complicated EMR system with too many tabs to click.
Vendor Response
Hi Dr Wee, Thank you for your time ! Please contact your account manager if certains code are not transfering from Note, they are just configurations.
Replied June 2023
MARELA
Health, Wellness and Fitness, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
GREAT CUSTOMER SUPPORT AND CUSTOMER SATISFACTION DRIVEN
OUR EXPERIENCE WITH NOVO CLINICAL HAS BEEN GREAT, LOVE TO HAVE THE PERSONALIZED AND DEDICATED SUPPORT FROM [SENSITIVE CONTENT HIDDEN], HE IS GREAT, VERY HELFUL AND ALWAYS AVAILABLE TO HELP US.
PROSEASY TO USE AND WE CAN PERSONALIZE IT TO FIT OUR NEEDS
CONSCAN BE TRIMMED LINED A BIT MORE AND FASTER LESS NEED TO REFRESH WOULD BE GREAT
Reason for choosing NovoClinical
THE PERSONALIZED ATTENTION AND CUSTOMER SUPPORT THEY PROVIDE.
Reasons for switching to NovoClinical
I NEEDED IT SOMETHING MORE PERSONALIZED AND MORE MEDICAL FOR THE PRACTICE
Vendor Response
Hi Marela, Thank you for your review. With the new release we have included the feature you have requested. Thank you! Please contact your account manager for any questions.
Replied November 2021
Seyi
Medical Practice, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
Great Features & Technical Support
The technical support team is very reliable. Unlike with other companies, it's refreshing that someone picks up when you call and addresses your issue right away. It may be because it's a small company, nevertheless their customer service and support are very much appreciated.
PROSThis software has many great features such as E-prescribing, built-in e-fax, Appointment reminders, Alerts notifications, Tasks, etc... We use the task feature a lot. Gone are those days no one in the office knew what he/she was supposed to do. With this feature, anyone can create and assign a task, and we follow the assignment until it is completed.
CONSCurrently, Novoclinical does not have a feature that efficiently captures payment refunds. Also, The Revenue Cycle Management associated with this software can be improved to be more effective.
Vendor Response
Thank you ! We are continuously improving. With the next couple of releases we have some update and feature plans for Revenue Cycle Management. Support team will contact you when they are available.
Replied December 2021
Kindra
Hospital & Health Care, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2019
Wish there were 5 more stars they are amazing
The software is very easy to navigate. Very user friendly. A lot easier to find things than other software I tried. Kareo is one I tried before this and I found this to be 10 fold better and easier to use. The customer service is impeccable. The team makes you feel like family. You don’t get brushed to the side and put on long holds like other companies. They really care about the success of your business and minimizing work for your practice. If you want it catered to fit your company and there’s a way they will find it and do it. They are fast, efficient, and make quality work. The team is patient and kind and help you learn catering to your own pace. They take the stress of everyday charting and make it fun and enjoyable. I am strongly excited about my journey with NovoMedici and the future looks very bright for the both of us.
PROSThe software is very easy to use and quick. It is much more user friendly than other software I have tried. I bought Kareo one day before I met these guys and switched after the first conversation with them. It was the best decision I could have ever made. The toolbars are easy to see and much more direct and easy to find what you are looking for than other software. The integration of other software you may need into their software really helps a lot. The speaking into chart is very easy to use and doesn’t get confusing like many other speaking software. It is easy to learn how to use and the personalized service you get makes all the difference.
CONSThe only negative thing is I wish I found them 2 years ago!!!!
Vendor Response
Hi Kindra, Thank you for your review.
Replied November 2021
Teri
Medical Practice, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2021
Product Review November 2021
I've use many type of software in the medical industry, I would like it to link to others more easily
PROSI like it's friendly use. Once a feature is used, it's easy to navigate
CONSSome of the features needed require building, but accomplished almost over night and in use quickly
Reason for choosing NovoClinical
suggestive marketing by other employees
Reasons for switching to NovoClinical
Lack of support
Shanda
Medical Practice, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2020
Excellent Product
Awesome
PROSEasy to use. Make my job easy. It fix the needs of my practice
CONSBilling could be easier. But the company is willing to help
Reason for choosing NovoClinical
Needs of the practice
Reasons for switching to NovoClinical
Product and service inflexible
Vendor Response
Hi Shanda, Thank you for your review. With the new release we have included the feature you have requested. Thank you! Please contact your account manager for any questions.
Replied November 2021
Daniel
Verified reviewer
Medical Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2021
Excellent Potential
The availability to customize some things in Novoclinical while still having a "product standard" is what great about the program. Potential is very important in software usage, in my opinion.
CONSI find lots of things that I'm not sure we are able to use within the software, or if they can be added and sometimes they're too simple (like a mass email) to not understand why they cannot do it.
Vendor Response
Hi Daniel, Thank you for your review. With the new release we have included the feature you have requested. Thank you! Please contact your account manager for any questions.
Replied November 2021
Brady
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2023
Dependable and Inexpensive
We use Novoclinical daily and it has helped us grow our online telemedicine business.
PROSQuick support, it costs less than competition, many options/features, continually improving
CONSWould be nice to have more documentation/training
Vendor Response
Thank you Brady ! We have just added a lot of training video contents under Help Videos. Please go over them or contact your account manager for any questions.
Replied June 2023
Michael
Hospital & Health Care, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
Emr usage cutomized to fit your practice needs
My overall experiance has been great.
PROSThe ease of use everything is right in your face no hunting and going to several different pages to complete a task.
CONSI think the billimg portion could use some upgrades.
Reason for choosing NovoClinical
none
Reasons for switching to NovoClinical
We were looking for the customization to fit our practice and we found it with Novoclinical.
Cheryl
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
Is great
Ease of training, ease of scheduling and documenting
CONSHow we cannot reset our own passwords as thats a little time consuming to wait for someone else to reset them
Vendor Response
Hi Cheryl, Thank you ! Please go to User Manage and make sure your email address field or communication email address field has your email address. Email is required for password change by user.
Replied June 2023
Kimberlie
Medical Practice, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
NoVo Clinical Review
Excellent customer service
PROSThe fact we could roll our old data base into the new system
CONSLayout is designed for a much larger clinic, but we have adjusted
Reasons for switching to NovoClinical
The went out of business during Covid.
Angie
Medical Practice, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
Novo Review
Mobile practice working with a diverse group of offices as our clientele. This software helped us get and stay organized. Although we don't use many of the features currently available, but what we do use is very beneficial to our daily operations.
PROSSupport, record tracking, scheduling, demographic data, calendar , web based so can use anywhere by anyone
CONSweb based so speed can be an issue at times, updates not always communicated
Vendor Response
Hi Angie, Thank you for your review. We have started the email to our customers for any major updates or features developed. Thank you! Please contact your account manager for any questions.
Replied November 2021
Shalisa
Hospital & Health Care, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2018
Easy system to work with
I think this system is very user friendly and easy to navigate through. I like how I can get faxes into the system and map them directly to the patient's chart. Lab and radiology order and results are very easy to send and receive. If there is an issue with the system custom service is always ready to help.
CONSThere is nothing that I dislike about this system.
Alysse
Medical Practice, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2020
Novo review
Overall, this electronic medical system has helped streamline our administrative price, organize our medical histories, and help staff keep track of patients and procedure dates!
PROSThe ability to customize it for what we do and it’s help with administrative organization. It’s helpful customer care staff. [SENSITIVE CONTENT HIDDEN] is insightful, can always help, and is timely!
CONSIt glitches out and does not save things at times
Vendor Response
Hi Alysse, Thank you for your review. Please contact your account manager for any issues or questions. Any issues will be taken care of on priority.
Replied November 2021
Amber
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2018
excellent sofware
It is easy to use. The phone system is awesome it automatically pulls up the patient that is on the phone. All the demographic information is all on the same page. The patient portal is great patients can send a message to us from there. Tech support is always available when needed.
CONSnothing I can think of, so far everything has been great and easy to use.
Janie
Hospital & Health Care, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
NovoClinical works for me.
Ease of use is what I love the most when using this.
CONSTransition between the nurse and doctor area can be more streamlined
Britte
Medical Practice, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2018
Easy to Use
Excellent Customer Service!
PROSI like the level of automation in this software- frees up my time to do other things!
CONSNone really- anytime I have a feature I'd like or a problem they add it, fix it, or create it very quickly!
Nesha
Medical Practice, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
Thanks Goodness!
I love it! I was using another EHR/Billing company and they were terrible with the billing aspect where claims were rejected and not handled properly. I have seen improvements in claim reimbursements along with getting notes done is so much easier. I wish I had found them sooner!
PROSI love how up your day the system is with compliance and user friendly. The team is accessible at anytime of the day, they work fast, templates are easy to make. Best billing is done efficiently with best return on claims!!!
CONSThe team works with you to fix any issues, therefor there are no cons.
Reasons for switching to NovoClinical
Terrible billing and EHR
Elizabeth
Medical Practice, 1 employee
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2022
Fast Functional EMR with supportive staff
Good and bad
PROSPatients self scheduling Ease of e-prescription functionAffordable telehealth featureFast internet speed
CONSLaboratory integration is difficult without physical locationSelf scheduling feature is not functional at least from my ecperiencePatient billing system is offered by 3rd party with hefty feeCreating Macro is not user friendlyReferral to specialist is not user friendlyCreating soap note is not efficient as other EMRs on the market
Reason for choosing NovoClinical
Patient self secheduling and affordable virtual platform
Sandra
Hospital & Health Care, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2018
Best Medical Software Around
We are seeing payments coming in daily! This was the reason for the change in software.
PROSThe ability to navigate easily is fantastic. Have a personal business relationship with IT is beyond anything I could have asked for.
CONSNot much of anything bad I can say, because if I have an issue, it's taken care of immediately.
Briauna
Executive Office, 1 employee
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2021
It's worked like a dream!
Novo clinical is usually pretty straight forward and allows you to do a lot with your patient information other than just having it saved in the system. I like that you can attach documents and mark on the forms, fax, and print them. Novoclinical allows you to have electronic communication with other admin and pharmacies as well.
PROSIt is working fine with multiple administrators working on the software simultaneously.
CONSI believe it would be easier to search by different criteria to find patients in the system. It might be possible but it is not a very visible option.
Purificacion
Mental Health Care, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2019
Psychiatric EHR
Friendly User. Tech support is readily available.
PROSThe EHR company customized my psychiatric evaluation and Progress notes.
CONSAwaiting for my Narcotic EHR prescribing capabilities