Good Software

Overall very good.

Pros

I like the options of preview documents before managing them, multiple document management, and the customer service.

Cons

Wasn't truly integrated into EHR, so separate processing.

Amazingly Easy to Use

Pros

The software in incredibly easy to use. I can send faxes from my medical records software to other facilities, and I can receive information and input it directly to patient files as well. This has saved me so much time, and makes running the accounts receivable portion of our business MUCH easier. The tools available cover all facets of thing I need, (highlight, redact, digital signatures, etc.) and I only needed to be shown the tools once to understand how to use them.

Cons

Sometimes it takes a little while for something I've "printed" to show up in the inbox, but that would be the case for a normal printer anyway. A quick "refresh" of the page gets it sorted, but speeding this process would be my only request!

Excellent product... expensive though

They offer a great product that streamlines receiving and sending faxes. I didn't use any of their other offered services. Overall, it's a good product, but ultimately I decided to go with a cheaper alternative.

Pros

Ease of integration with the EMR. This software worked seamlessly with Practice Fusion EHR.

Cons

The price, they are much more expensive than their competitors. And the fact that just about every communication from them was an attempt to upsell me to purchase another product from their service line.

Customer service problems

Excellent until this July, and terrible after that. This summer when they changed their business model they became a totally different company doing a totally different product. With no warning, they were "telamedicine" and not a secure fax catchment system. Probably they were taken over by someone who had vicious business habits.

Pros

In its previous rendition UpDox was very good and easy to use.

Cons

They changed their business model and become a more expensive rendition (four times as expensive) without warning and without giving the users a chance to move out. Their customer service did not respond. When I finally talked to a person (after calling sales, because no one else answers) they claimed they had tried to call and email the clinic many times. They did not because they had my personal cell phone that keeps records, and my personal email that does the same. They were lying. Then the representative said I was "borderline racist" because I objected to the fact that their "chat" option, the only one they previously allowed me to use was actually people from another country who had no power to do any actions at all. Then when I finally got a person on the line to cancel, after three months of calling, and three months of charging me four times the amount we had contracted for, they would not refund my money because supposedly they "had been available to use and had tried to contact me." Lying. The new business model. I am contacting my bank to let them know not to accept any more withdrawals from this company.

Added feature of PRactice Fusion

Highly recommended. I love using this. I just think if you don't have any other application then can do faxing electronically use this one.

Pros

We can receive and send referrals electronically. For me, it's very convenient if you're working from and or working as a Va and you have no access to a fax machine or you don't want to waste any more papers.

Cons

at first, setting this up is very confusing. you need to have assistance from the company in order to set this up with your printer or computer device.

Great Product. Can be better.

It is pleasing, but can be better.

Pros

Its versatility and consistency. You can easily trust it to ensure that everything you needed done will be done, and if for any reason it is unable to send a fax or a message, it will alert you. It also has great staff/user settings that help in larger teams.

Cons

The inability to fax blast to a contact list. The complexity of adding/importing contact lists. The UI gets messy pretty quickly.

Great software option for telemed, secure and easy to use!

Updox Video Chat has made a real difference in my ability to care for my patients. The quick roll out to address the need for telehealth in the midst of the pandemic helped me to continue to serve my patients when they needed it most.

Pros

The software is easy to use from both the provider and patient side. There is no app to download, and I find my older patients really appreciate that. Video quality is good. It is secure, which is important in a medical practice.

Cons

I would like to see better functionality with charting and using video chat simultaneously. Right now I have to either write notes and transcribe later, or use two computer screens. It would be nice if I could make the chat small and put it in the corner so I could see both at the same time.

Great Product, easy to use

Had just a few problems with the initial startup with my computer illiterate co-workers, lol.

Pros

I like the ease of using Updox. I can tag people with faxes for their department, I can edit documents before sending. We were using the old school fax system and having trouble getting faxes or partial faxes . With Updox, we haven't missed anything. And the option to keep the faxes in archive is awesome. Very happy with our purchase.

Cons

The only thing I would change is showing the user name who sent the fax in case it doesn't go thru.

Updox Video Chat is an excellent addition to my practice

We were up and running within 15 minutes of having the service available. It has helped tremendously with TeleMed visits during COVID. Our patients love the option of TeleMed.

Pros

Easy to learn and use. Documents telehealth visits very well. Integrates easily with our EMR since we were already using the fax,email and text features.

Cons

It’s so small it’s almost insignificant, but I wish there was an end time option on the summary in addition to the duration. Not a big deal, but it would be a nice feature.

Nice platform

Sales and IT departments are easy to work with. Employees are friendly and knowledgeable.

Pros

Easy to use. Convenience to use from any device.

Cons

Crashing issues. It does crash almost daily with slow importing or inability to send to patient portals.

Updox

Only wish that we could have our office phone number identified when texts and calls go to the patients.

Pros

Allows rapid secure text messaging from my computer to patients. Ease to set up and learn. Allows easy fax retrieval and sorting. Not wasting paper for unwanted faxes. Charges are not per document or usage per client. Patients with appointments are easily reminded and asked to confirm the date. Cuts down on staff having to call each patient for a reminder (and the patients rarely answer our reminder call). They pay attention to their texts.

Cons

Patients cannot identify incoming texts due to random phone number generation by Updox. Patients are wary about opening the text since they do not recognize the phone number. Cannot upload PDF's forms for completion for the patients. They need to be recreated in the Updox platform first. We want to use our forms that we already have, not reformat and retype it in Updox.

Excellent functionality

Micropractice ease to reduce the paper load. Love the user ability to write on forms, sign and date forms without ever needing to print and then re upload .

Pros

I am a nurse practitioner with a micro functional medicine practice, always looking to be as paperless as possible. I love Updox for several reasons. One is that when labs come in, I have many tools to use to sign off on the labs, highlight abnormals, write notes on the lab itself and then easily download the results. Currently Updoz does not interface with my EHR but hopefully in the future for ease of moving it straight into the patients chart. I also love that I can drop a blank word document into the main portal and create a new document right there with ease and then fax out. This makes writing medical necessity letters for patients easy, new lab orders, things that require my signature.

Cons

I wish they would integrate with Power 2 Practice, my EHR. Recently, Updox fixed a feature which has been so helpful. I can now easily resend a fax from where it originated, after writing on it or signing it. That hadn't been a user friendly function before now so thank you!

Effective and User Friendly

Like I mentioned, the medical office that I support that uses Updox is not very tech savvy -- and yet they have had fewer problems with Updox than with any other software that they use regularly. When I have needed to install Updox "printers" I was able to find clear instructions online for basic installation, as well as information for the specific issue I was dealing with at the time. When I have needed to contact Updox for technical support the wait was brief and they were able to get me the pertinent information very quickly so that the issue could be resolved.

Pros

I have supported a medical office with 4 providers for over a decade, providing computer and technical support. The medical office has been using Updox for about 6 years. I have been impressed with how user-friendly the product is. Most of the people in this office struggle to update Java every three months (which is a required part of the electronic medical record software.) However, they have been able to install Updox with minimal support from me. The office does occasionally contact Updox's technical support, and they are able to successfully help them the majority of the time. (If Updox's tech support can't solve the problem, then I will get called.)

Cons

Each user has his/her own username and password input into the emulated printer installation, and sometimes the staff ends up inadvertently using someone else's credentials. It doesn't see to affect the running of the software in any significant way (staff has reported no problems from this,) but it is something that I've noticed over the years.

User for over 8 years in a medial practice

Overall for our practice, it is a huge help. Customer service always return your calls and assist you with any problems you encounter in running the program.

Pros

I like how the software integrates with our EMR program. It saves paper on incoming faxes as well as time for scanning documents from a fax machine into a patient's chart. It makes the workload much easier on the staff as well as myself. I also like that it acts as an email to which we can receive correspondences from there as well.

Cons

I wish some features were less costly such as the scheduling featuring. I wish that was automatically integrated to allow patients to make appointments online to minimize some of the telephone traffic we receive regarding appointments. I also like the call reminder feature to remind patients of appointments but the overall cost outweighs the purchase of the feature.

Easy to use, processes quickly, simple presentation.

Easy fax/uploading processing

Pros

I love being able to upload things into our EHR with ease. Updox eliminates unnecessary steps in this process. We receive hundreds of faxes per week, and Updox allows us to process them as they come in and send them where they need to go. It's nice to be able to send faxes quickly and accurately as well. The system keeps an archive of everything sent and received, which makes it easier on the receptionists.

Cons

I wish that the system was a little more intuitive as far as what types of documents are within the inbox. We have many people using the software, so at times it can get confusing as to what documents are for who (other than the capability to tag the documents manually). I also don't like the inbox feature, It doesn't seem to have much use. It would be great if documents could be faxed directly to that inbox or emailed.

The most pragmatic approach to instant secure video chat I know of

I have used every form of telemedicine video connection in the industry and this is without question the single most pragmatic way to engage anyone instantly for efficient virtual care

Pros

It is tied to a clinical address book, and easily escalated text messaging with patients or other colleagues, or anyone really. The key to video chat is making sure that the event happens when expected, there are no unnecessary delays on either end, and that getting people involved is tied to messaging communication, which is far more of a foundation than any video chat process itself

Cons

Would like the ability to make a phone call out to invite in a translator or third party, same for a group video chat. But I know that is being worked on anyway

Updox took my practice to the next leel

I am able to receive faxes directly to my computer. If they are concerning a patient they can be integrated right into their chart on Practice Fusion. Since starting the message and call reminders of appointments my no shows have dropped to almost nothing now.

Pros

Updox integrates with Practice Fusion. I can use Updox from any location that I am at on my computer. It is easy to send reminder message to patients about appointments. It is easy to text patients when you can not reach them by phone The new features that were added work great especially since much of my practice in the last 3 months has been on line due to COVID 19.

Cons

If I have over 15 documents to send to one place if they are not on page 1 then I have to do multiple faxes.

UPDOX VIDEO CHAT REVIEW

We offer telemedicine visits while insurance companies are still accepting these types of visits.

Pros

My office used Updox daily for incoming electronic faxes and for our outgoing faxes. When Updox offered a video chat I jumped at the chance because it was right around the time when COVID-19 first appeared and people were using Zoom. I tried using Zoom but it had no where near the capabilities that Updox has. It was easier to use and because I was already a customer with Updox it would look up the patient name and number or email address. It also has a place to document for the record and a place for pictures. This is really helpful. I also loved the fact that it was HIPAA compliant. Zoom was not.

Cons

I can't think of anything I would change.

Updox Video

Updox representative responds to needs quickly and service has made telehealth transition quick and relatively easy.

Pros

The ease of which links can be sent to patients and connectedness to our EMR is fantastic.

Cons

We are excited for the ability to add multiple attendees in family separation situations and group offerings. We are also interested in expanded capabilities including online screening formats. Some users have difficult enabling video/audio equipment.

Not a good flow

Average. Would swich to doxy.me On Doxy I can send messages on chat window to patient to drop them a quick message. Also the flow is much better, where patient is waiting in virtual waiting room (similar to real life) and I just take the call.

Pros

Connected to practice fusion so phone number does not need to be added

Cons

I am sorry to say but the flow is not good for a physician office. Whoever designed it did not have Physician office flow in mind. As a physician it’s not efficient if I send a message or email to a patient and then wait for several minutes for patient to join in. I am wasting that time. Or I have to call the patient to check their email

Fax Service

Very satisfied. It is very practical to be able to directly transfer reports to patients' charts, send faxes to specialists, secure messages to portals. It is a very efficient program.

Pros

We mainly used Updox for faxes an emails. It is integrated to our medical records system so it is very effective. It is a time saver product. We are very satisfied with it. Unfortunately, they have moved to the internet access. I loved the fact that we could just click on the icon on the desktop and launch Updox.

Cons

Nothing. I have no issues with Updox and if we have a connection problem, support is always readily available.

Satisfied user

The workload for our office would be tremendous without this exceptional tool. Great product! The newer feature of being able to text from Updox has streamlined much of our basic communication and helped close a gap for patient appointment reminders.

Pros

Updox is a great program and has worked beautifully with Practice Fusion. The ease of having faxes come in and be able to directly link to a patients chart is invaluable!

Cons

Our's is a small business, and the monthly fee can be a higher cost for the service.

Thanks Updox!!

Overall, I am extremely happy with Updox! The application itself as well as the employees that have helped us out along the way!

Pros

I love the easiness of using Updox! I don't have to hunt around, bother customer service for what I need to do. Some of the other software/applications that I use, are time consuming and exhausting to figure out.

Cons

I would like to see it integrate with my EMR so that I don't have to download documents from Updox and then upload them into the EMR.

Great Product

We have been able to continue treating our patients during COVID-19 while keeping our staff safe and our patients safe.

Pros

The feature that has been most beneficial to our practice are that it integrates with our EHR system, which allows all the faxes, messages, photos, summaries to be easily imported into the patients' charts.

Cons

The only issues we have had with this software are not really issues with the actual software. We have recently started using the Video feature to comply with the CDC guidelines and still allow us to treat our patients. It is very easy to use, both on our end and the patient end, as there is nothing for them to download. The only time we have had issues have been when the patient does not have good signal. Again, not an issue with Updox itself, just the only issue we have had thus far.

Indispensable addition to the office

Saving time, paper, and effort for faxes and reminders.

Pros

Updox is my fax machine. It is so easy to use, and saves paper and time. I can import directly to my electronic medical record, I can get faxes from home and respond quickly to requests that come via fax. I t has saved a lot of time for my office staff, they don't have to call patients any more because they get reminders.

Cons

The reminder system needs to have more options

Great Customer Service and Ease of Use

We have been able to conduct telehealth visits for our vulnerable patients to keep them safe at home during the COVID outbreak.

Pros

We use Updox all day every day for fax and document management. When we decided to implement telehealth, we were able to do so in less than 72 hours with the help of Updox! The transition was super easy for staff and patients.

Cons

Difficult to correctly set up users with security settings. There isn't a ton of guidance.

Saved our practice during COVID-19

We perform drug tests at every visit. Switching to Video Chat allowed us to replace urine tests with saliva tests, which are easier to monitor for us. This has helped reduce the number of patients coming through the office and allowed patients to stay at home during the Shelter at Home orders.

Pros

Video Chats are very easy to use on our end and allow us to take pictures of patients and the results of their tests so that the providers can review them later if necessary. We like that patients do not have to download an app to use, and can access on phones, laptops, tablets, or home computers.

Cons

The quality of pictures unfortunately is poor sometimes even on newer phones, but this might be a function on internet quality. It would be nice to be able to customize the Summary Page more before importing files into charts.

Updox the make my life easier program

I believe updox is one of the greatest programs I have ever used. This way of faxing and filing documents is wonderful and the program is so simple!

Pros

I like that the program is very easy to use. I like that you can drop documents in and edit them. I do not write very legible and this allows me to fill out forms and edit documents with ease so they are legible. Then I can fax them right to where they need to go. Its a great fax system for our practice and everyone is able to have their own tag or "file" cabinet for their faxes.

Cons

I cannot think of anything that I do not like about this program. I like the way everything works and how easy it is to use.

Chronic Issues

Many errors. Chronic issues. We often have to contact support. I believe that the system is slow and outdated. Has some great features, but is so slow, when doing anything. We purchased because this product is recommended by our EHR, but the compatibility isn’t impressive.

Pros

The ease of the software is easy, as long as it is functioning. We love the reminder dashboard, we however sometimes wait for hours to send or receive electronic faxes.

Cons

We have chronic errors, and delays in the importing of documents from Updox into our actual EMR. It is supposed to work with our existing ehr, however we have major delays when importing urgent reports into patient charts

Not very visually appealing

We are about to eliminate our fax machine and have our incoming correspondence go directly to Updox, to eliminate paper waste, so that is a good thing. In general, however, the lack of response when the entire system is down is really a detriment to operations. I think that if they know that the entire network is down, they should send an email blast or something to notify users that it is on their end and not the practitioner's end.

Pros

The best feature of this program is that it allows you to color your messages by user, so you know which of the many items in the inbox belongs to which user.

Cons

Imported pages are impossible to read. I don't understand the concept of the hovering magnifying glass. Why can't you see the entire page at once? It's not at all user friendly when it comes to being visually appealing or easy to use.

Updox for APNNA

communication with patients and physicians

Pros

electronic faxing to referring physicians communication with patients through secure portal

Cons

I would like to see this completely embedded or integrated into the EHR software that I use (Amazing Charts), rather than having to launch a separate software.

A good solution if you are an EHR user. Needs help as a stand alone product

Pros

I have not lost a fax or had an issue with faxes not sending. Almost no downtime in 7 years.

Cons

I do not want to add a number to my contacts when I send a fax. I would like to setup routing rules. I would like to make sending faxes easier for my team: If they had an email address where they could email an attachment with the outbound phone number in the subject.

A great solution to outdated fax machines

Overall, Updox is a great tool for any office. It allows you to kick old fax machines to the curb and simplify the faxing process overall. It's simple and efficient and has many features that allow you to customize faxes to your specific needs.

Pros

Updox is great to use for any office with multiple locations or any office wanting to be more environmentally friendly. I love that Updox lets me convert documents straight from my computer to a fax and makes it a breeze to send these to other businesses or even clients. It's a great solution to so many simple office problems.

Cons

There is a learning curve in using Updox that requires time to know how to use it properly. Once this is overcome though, it's simple to continue use and makes faxing efficient.

Just in time!

Pros

I had been looking into Updox for over a year and we finally pulled the trigger earlier this year and it could not have been better timing. I can not imagine getting through this uncertain period with COVID 19 without the help of Updox. Not only did the video chat function help with seeing patients during a world-wide shut down, we were also able to navigate faxes, emails and communicate with our patients on one easy to use platform. Everyone has commented on the improved function of our EMR since switching to Updox- from the Partners to the providers, staff and patients alike- we cannot say enough about all that we have been able to accomplish with the help of Updox.

Cons

The transition was pretty seamless! We have had a little trouble with integrating our images into charts, but all minor problems in the grand scheme of things. Whenever we do run into issues, our rep and customer support team are quick to help- it is very refreshing!

no paper fax

Overall this system has been helpful during my workplace!

Pros

I really liked how the software is paper friendly because instead of receiving fax paper through a fax machine, you are able to receive in electronically. I think this saves a lot of paper and also helps import into patients electronic charts easier. I also like how the feature also connects to a lot of EHR systems so that it is easily transferred.

Cons

There are times where I wouldn't be able to receive fax from other medical practices and would receive many calls of if we had received their fax. I am not sure if it is due to connection or just the software itself but that was one con about this software for me.

Still on the ledge about Updox

Overall, after getting used to using the program, I am fairly satisfied with it. Just takes some getting used to how to use it.

Pros

I have been using Updox intermittently for a little over a year. This program was implented for our company use by our IT guys. I know that myself and many of my co-workers found it confusing and complicated to use at first. It took some getting used to. Now that I have figured Updox out, I can load my faxes fairly quickly and check back for my results. It's maybe not the most user friendly program but it gets the job done.

Cons

I have told our IT guys several times that I am still able to see other departments faxes and they can probably see mine. This is an issue as I am in HR and handle many confidential documents. IT tells me other depts can't see my documents sent but considering I can see theirs, I'm sure they can see mine. I think there needs to be a clear indication for each dept. that there is confidential areas when using Updox. I don't like that I have to keep "refreshing" to see if a fax went through. Even though I have checked the option for Updox to notify me when the fax is completed, I still never get any alerts.

UPDOX

Often times the manual fax machines will not complete the fax or they jam up if it is a lengthy fax. UPDOX faxes every time.

Pros

The ability to pull records directly from the pt's chart into the UPDOX program for faxing.

Cons

Inability to use a referral providers cover sheet or "loose" records to upload into UPDOX

Updox Review

Phone lines are not tied up with faxes. Our paper usage has dropped and employees are able to manage their work without the need of papers being handled by 5 other people.

Pros

We are using the fax solution of this product. For a paperless Medical Office, we were swimming in a vast amount of paper. Faxes to and from, reports, charts, external correspondence, it was overwhelming. Updox has provided a real paperless solution to the management of our workflows. The program enables employees to work from their workstations electronically, without waiting in line at the fax machine, printing reams of paper, only to be faxed back and placed in the overflowing shred box. Faxed items can be forwarded, signed and faxed back to the sender in a seamless workflow.

Cons

It needs to interface with NextGen Office - our EHR.

Time saver

I can fax from anywhere and can communicate in a hipaa-compliant fashion with my patience

Pros

I use this with amazing charts and it integrates perfectly. I am able to send HIPAA compliant messages to my patience

Cons

It is not easy to search for something unless it happens to be in the title of the subject

Very easty to use

It has been very easy to use...overall very positive experience

Pros

Video telehealth capability. It is very easy to use and allows me to take a picture of the patient to save to their chart as a record of the visit.

Cons

No issues. Everything has worked to our offices needs without any issues.

Longtime User

Very Satisfied with the product

Pros

Ease of setup and use are what led me to switching to Updox many years ago.

Cons

Nothing. They have stayed ahead of what the consumer needs to maintain a medical practice.

great product

Pros

The text message feature helps us connect easier with our patients in reminding of appointments.

Cons

I do not have any cons at this time. Everything has worked great for my use of the system/product.

Why I use Dropbox

Pleasant

Pros

Retrieving files across platforms and the ability to share files

Cons

no auto sync if I don't have DB loaded on the computer I am using at the time.

Updox review from primary care office

We save alot of time a paper using Updox for our faxing needs.

Pros

The ease of using the program on a daily basis.

Cons

We don't have any negative concerns at this time!

Honest Opinon

Only one system for sending and receiving faxes and also the ease of reminders being in the same system also

Pros

I love the Blast feature of the product and also the ease of dropping in files to be faxed.

Cons

Not enough characters for custom blast messages and limits on which patients you can include/exclude in the blast messages

Customer service lacks

Poor printer drivers make it unreliable and time consuming.

Pros

It is easy to integrate with Amazing Charts.

Cons

I rarely leave a bad review. THeir customer service hasn't replied to me in over a week now, I called and no call back. Their instructions to install printers don't even have windows 10 in many of them. The printer drivers don't consistently stay connected. Faxes are often shown with lines making them hard to read. I may change my opinion if they actually contact me to help, but I would chose another software over this if you have an option.

Excellent Product

Pros

Easy to use. Intuitive format. No bugs. Fast

Cons

Initially did not integrate well with existing EMR. IT needed to make work

Manageable

Pros

Quick connection and reliable at times without a glich.

Cons

Some times laggy and difficult for older generations.

Administration

NA

Pros

Length of time a fax is sent to being received

Cons

Nothing really it works for our practice

Great service

I am confident and happy with updox

Pros

Easy for patient to use. That is big because so many platforms require downloading and logging in. To much to ask for a patient to do to co tact me.

Cons

It’s not too difficult to delete video call