ThunderTix, offered by Thunder Data Systems, is a cloud-based solution for online ticket booking and event management. It is suitable for small to midsize businesses and events.

ThunderTix offers embeddable widgets to promote ticket sales through users' websites, and users can promote events on their social media profiles, such as Facebook and Twitter, through the platform.

ThunderTix allows users to customize tickets and emails with logos, event information and different color schemes. Users can also adjust the terms of their events.

This product offers a free mobile app for iOS that can scan ticket barcodes to ensure customers are carrying a valid ticket at the time of entry.

With ThunderTix, users can access data, including sales reports, guest lists, reconciliation reports and barcode scanning results at any time.

The platform also integrates with MailChimp to help customers manage large email campaigns.

Sell through Facebook
Sell through Facebook

Sell through Facebook

Customer database

Customer database

Coupon creation

Coupon creation

Supported Operating System(s):

Web browser (OS agnostic)



151 Reviews of ThunderTix

Overall rating

4.5 / 5 stars

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Showing 1 - 20 of 151 reviews

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Kimberly from JSS PTA

Number of employees:  2-10 employees

Ease-of-use

Functionality

November 2018

Ease of Use

Fund and data collection was made easier with this service.

Pros

Allowed parents to easily purchase online tickets for our Harlem Wizards Fundraiser. In addition, it allowed us to easily sort the data we needed for our event.

Cons

Additional details to differentiate product from ticket options would have been helpful.

Review Source: Capterra

Heather from Downtown Dance Collective

Number of employees:  2-10 employees

Ease-of-use

Value for money

Functionality

November 2018

Great for Small Business

Pros

It is easy and quick for us as a small business. I think the price is right for us

Cons

The interface could use some work, but it doesn't affect its effectiveness

Review Source: Capterra

Mandi from The Vault Community Center

Number of employees:  51-200 employees

Ease-of-use

Functionality

November 2018

Thunder Tix is Awesome!

Pros

Thunder Tix was super easy to use. I had never used any ticket management software before and it was very easy to navigate and keep track of our ticket sales!

Cons

There were no cons for me! My experience was great!

Review Source: Capterra

Chesley from Abilene Ballet Theatre

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Best decision ever!

ThunderTix has been the best decision we could have made! It is all easy to use, and the Support Team is quick to respond and meet your needs. They also are always taking suggestions from their customers about new features to introduce! (They even credit the customer when they do!) And the pricing is perfect for those of us who do not sell tickets year-round. You move to maintenance months/pricing until you are ready to sell again. I have been the sole contact person for our company since day one, and have never had a anything but positive experiences with ThunderTix!

Pros

This program has been easy to use since day one. Now we are beginning year four, and they introduce new features every year! It is easy to set up events and manage the behind the scenes of the software, and even easier to use it to sell tickets on location at our events, and it's the easiest to purchase them as a customer! Its a win for everyone! Reports are easy to run and are complete and customizable as to what information is included on them. And one of my favorite newer features is a daily email with total sales.

Cons

I really like it all! Possibly entering coupon codes had a bit of a learning curve to it, but I have it down now and it works like a charm.

Review Source: Capterra

Alicyn from US Department of Homeland Security

Number of employees:  1 employee

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Great for managing tickets at events

We're a small non-profit run by all volunteers. Managing our events has been a nightmare. With ThunderTix our ticketing pretty much manages itself and saves us hours of work. It's also extremely affordable.

Pros

it's very intuitive and has a very well built out help system. It's also flexible so we have been able to tune it to meet our needs. The support is VERY responsive

Cons

Only thing is that they won't allow PayPal as a way for members to purchase tickets. We didn't realize that when we signed on.

Review Source: Capterra

Jim from Lorri Gill and the Notebenders

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Best value around!

Thundertix has been very positive for our venue, our customers love the convenience and ease of use. I recommend them constantly to others in our industry.

Pros

Thundertix is easy to use, with great support only a phone call away if you need it. The software is continually improved based on the needs of clients.

Cons

Nothing to dislike! We have had zero complaints from our customers.

Review Source: Capterra

Katie from Main Street Crossing

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Best Bang for your Buck!

We are able to offer fair ticket mark-up costs to our customers compared to other ticketing platforms which charge way to much for their services.

Pros

We love the price partnered with all the incredible features. Also, Thundertix is ALWAYS working to improve and is ALWAYS adding new and exciting features based on their customers requests. Their customer service is also amazing!

Cons

I wish that there was more of a variety of email softwares that ThunderTix software could automatically import to.

Review Source: Capterra

Response: Thunder Data Systems, Thunder Data Systems

October 2018

Hello Katie, First, thank you for the great review. I hope we continue to exceed your expectations. We are eager to improve our integrations. Were you aware that you can add your ideas as a feature request? We create many fantastic features as a direct result of those requests, so please take a moment to add your idea and the specific integration you'd like.

Kimberly from Entertainment

Number of employees:  11-50 employees

Ease-of-use

Functionality

July 2018

Not easy to navigate with a line waiting for you

Easy to buy tickets but not easy to work the ticket counter for assigned seating shows.

Pros

Easy to buy tickets and have them resent to you.

Cons

It is difficult to navigate quickly when each walk-up transaction is different...some want to know there seats/print tickets, others want to buy, others are buying for a different show. You have to go back so many screens to start all over. I wish there was more drop-down menu functions to navigate in less clicks. I wish you could see a seating chart at any point in time via pop-up vs having to leave your transaction when customer asks a seating question.

Review Source: Capterra

Response: Thunder Data Systems, Thunder Data Systems

October 2018

Hello Kimberly, I'm sorry to hear that your experience is less than you expected. Let's see if we can turn that around! Did you know that at the conclusion of every order, there are "quick links" that allow you to repeat an order in a single click? Have you tried our Calendar interface available from the Event drop down menu? This is a very quick way of navigating different performances. Some of our busiest tours like to open event dates in a new window to keep the handy calendar ready to sell any performance quickly. I'm including my email address in this response, and I would welcome a conversation with you.

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Verified Reviewer

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Universal and all-in-one-place

Pros

My girlfriend and I go out frequently as we are located in an urban city and so using ThunderTix makes dealing with the whole ticket-ordeal so much easier than it needs to be. Everything is centrally located making it fast and easy.

Cons

Some of the features are a bit useless (TO US) and so it'd be nice to have a dynamic pricing plan; we don't use the gift card selling feature nor the event/reports feature.

Review Source: Capterra

Response: Thunder Data Systems, Thunder Data Systems

October 2018

Hi there! As I'm sure you know, our pricing (as low as 29 cents per ticket) is the lowest in the industry -- bar none, but if it isn't delivering the value you'd expected, then I'd love to learn how we can improve. The gift card feature had an extensive amount of engineering around it to make it completely automated. We deliver eGift cards and track balances and redemptions. You can even automatically reward frequent customers with gift cards through our loyalty program. This is a completely optional program carrying a very modest charge of 1.2% of each gift card sold. We feel the revenue generated (25% of gift cards are not redeemed) plus the additional demand can be a factor in higher profits. Feel free to write me personally, and let's discuss ideas.

Stephanie from North trxas Performing Arts

Number of employees:  11-50 employees

Ease-of-use

Functionality

July 2018

Happy User!

Pros

As a ticket coordinator for a show, I found the software very easy to use. I could run reports with ease and checking on patrons was a snap.

Cons

I did find it difficult to purchase tickets on different nights to be tricky.

Review Source: Capterra

Response: Thunder Data Systems, Thunder Data Systems

October 2018

Hi Stephanie, We love our happy users! Would you have a moment to talk about how we can share ideas to make your experience better? Our system has lots of bells and whistles, and maybe we can guide you with some pointers.

Chris from St Pete Opera

Number of employees:  2-10 employees

Ease-of-use

Customer support

Functionality

July 2018

In comparison to other systems

Pros

Ease of use for someone new to the system. Intuitive

Cons

Unable to use packages and the shopping cart feature. With multiple packages, we have to run multiple charges for a customer, can raise concern.

Review Source: Capterra

Response: Thunder Data Systems, Thunder Data Systems

October 2018

Hi Chris, Thank you for sharing your disappointment with our package limitations. Honest feedback helps us improve. We plan on rolling out some new package offerings this winter, so stay tuned. Thanks again!

Kathie from Oldham County Schools Arts Center

Number of employees:  51-200 employees

Ease-of-use

Customer support

Functionality

July 2018

Thundertix Review

For years we had general seating and people waiting in line to enter the theatre. Patrons would begin saving rows of seats causing much ill will and frustration. The reporting of ticket sales took much longer to calculate as well.

Pros

I love the fact that we were able to upload the image of our theatre and numbered seats for our patrons to choose seats. I love that we can include product sales like show posters or tshirts with the ticket purchase. It is very intuitive software. The reporting is AMAZING and we are able to get an accurate record of transactions immediately following the close of a production.

Cons

Nothing I can think of. It has been a great fit for us.

Review Source: Capterra

Response: Thunder Data Systems, Thunder Data Systems

October 2018

Did we tell you that we love Oldham County Schools? Thanks for the wonderful feedback!

Candice from Hot Springs Advertising LLC

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Meets Our Needs Perfectly

We've had an overall great experience with ThunderTix!

Pros

It easily incorporates into our website. Love how it tracks customers and number of tickets sold. Very useful!

Cons

It doesn't not provide a printable calendar with our number of tickets remaining listed.

Review Source: Capterra

Response: Thunder Data Systems, Thunder Data Systems

October 2018

Hi Candice, Look for some interface improvements on the calendar in the coming months. We agree that seeing those counts easily in printed format could streamline things for your box office.

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Verified Reviewer

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

June 2018

Fine but not the best option out there

I feel like the biggest benefit is the price and the customization of the software. I would highly recommend spending quality time on the set-up to ensure you're using it to the best of its ability for your organization.

Pros

The customization is really nice -- from show details, customer reminders, and prices. The customer side of things is really clean and well setup.

Cons

The navigation can be non-intuitive, but understandable once you get the lay of the land. The biggest issue we've come across is the inability to delete or archive orders. Our group sales processes including deposits were always in jeopardy of getting really messy on the back end. Even leaving notes about orders that you couldn't later update would get irritating for the small space provided.

Review Source: Capterra

Response: Thunder Data Systems, Thunder Data Systems

October 2018

Thanks for your great feedback. We spent a bit of time this year trying to improve our interlinking to make it easier than ever, and our efforts will continue. We truly want to be the most efficient, time saving software. If you have specific suggestions, I am all ears. You are welcome to write me directly, or you can create a feature request once you're logged in. I'll look forward to hearing from you!

Patrick from Blau & Associates

Ease-of-use

Value for money

Customer support

Functionality

June 2018

Thunder Tickets serves our needs extremely well and I would recommend their service.

Pros

Ease of use and fast customer service and support. What else could you ask for? Any issues are addressed very quickly.

Cons

I really do not have any issues with Thunder Tickets. Any issues that arose under my tenure have been addressed quickly.

Review Source: Capterra

jennifer from NTPA

Ease-of-use

Value for money

Customer support

Functionality

June 2018

Easy to use and convenient.

Pros

As a volunteer at our local children's theatre, I was able to learn and us ThunderTix with ease. I could navigate between shows very easily. Changing seats or times was also very easy. I had one "lesson" and then with a little practice I was able to use ThunderTix like a pro. Teaching others was very easy as well.

Cons

Entering the credit cards was my biggest challenge. I think this was on our end of the card reader and not a part of ThunderTix. It was more of a hassle than an actual con.

Review Source: Capterra

Arliz from WMI PTA

Ease-of-use

Value for money

Customer support

Functionality

June 2018

It was a little hard to navigate through.

Pros

The PDFs were clearly visible and I preferred those over the excel sheets which were hard to follow.

Cons

The excel sheets were hard to follow so I would just use the PDFs. I also didn't like that you couldn't delete files created by accident, or at least archive them.

Review Source: Capterra

Response: Thunder Data Systems, Thunder Data Systems

October 2018

Hi Arliz, Thanks so much for taking the time to provide feedback! We agree that PDFs are nice and clear, however, we feel the flexibility available through spreadsheets (summing and other math calculations and pivot tables) makes the latter a more valuable tool. That said, I would welcome any feedback on specific reports you'd like to see ported over to PDF. Please feel free to email me, or you can create a feature request. Feature requests are a big driver of our future development.

Jorge from The Kimberly Hotel

Ease-of-use

Value for money

Customer support

Functionality

April 2018

Very easy to use, with most features clearly designed to be quickly understood or even deducted.

Pros

Functionality allows for quick reference of all transactions; the platform never seems to experience any technical difficulties; Support Team actively listens to and quickly implements suggestions for improvement; clients immediately receive their Tickets and Confirmations.

Cons

If anything, the lack of navigation from one feature to another without having to leave one area altogether.

Review Source: Capterra

Rabecka from Ridgewood Spartan boosters

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

April 2018

This program was so easy for multiple people to log in and be able to check ticket sales.

The benefit that we really utilized was keeping track of how many seats we sold so that we would not over sell our event. And also keep track of the revenue we were taking in to make sure the event was going to be prosperous for our non for profit organization. I also like that the fee was not so much that people felt are Booster program wasn't benefiting for the full amount of the ticket.

Pros

That multiple people could login.. and we could actually print reports instead of downloading them. It was easy to review and I liked how the program was Lifetime and updated often. We had a specific limit of seats we could sell and so we were checking it frequently to make sure we did not over sell our event.

Cons

You really had to search around to get reports to print easily. I wish we could have refined exactly what we were looking for and just print that report

Review Source: Capterra

David from Iowa City Community Theatre

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

April 2018

This software has made life much simpler for me as Treasurer of a community theater.

Pros

I really appreciate how flexible this software is. Since we are a black box theater space, our seating number can vary from show to show. It is simple to change the number of seats available. I also appreciate the ease of creating cast and crew comp ticket codes.

Cons

Some of the reporting does not seem terribly intuitive to me, so I often end up running reports that I don't really need.

Review Source: Capterra

Displaying 1 - 20 of 151 reviews