TicketSource software


301 reviews(5.0/5)
301 reviews(5.0/5)

TicketSource is a cloud-based event ticketing platform that provides tools for event promotion and managing ticket sales. Users can set up an online box office for events and offer allocated seating or general admission tickets to customers.

The solution provides venue seating plan designer that enables customers can choose their preferred seats using a graphical representation of a venue’s layout and seating. It also allows vendors to customize tickets with brand colors and logos.

TicketSource provides users with digital marketing tools, discount coupons and customer referral codes to promote online ticket sales. Users can add an event URL in their social media feeds to promote an event. Additionally, TicketSource provides an inventory system that lets users store and access data for online and offline ticket sales to help mitigate overbooking. Integrations include MailChimp and Stripe.

Pricing is based on a percentage of the booking fee. Support is provided via phone, email and chat.

Supported Operating System(s):
Web browser (OS agnostic)

301 Reviews of TicketSource

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  • June from St Ives Choral Society

    Number of employees: 1 employee

    July 2018

    First time user. Really impressed with this service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Takes the hassle out of ticket selling

    Pros

    Ease of use. Everything explained fully and easy to understand. So easy for customers - a simple click and it's done. So many options which cover different aspects of the service. Brilliant all-round ticketing solution

    Cons

    Really nothing that comes to mind.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: TicketSource UK, TicketSource Ltd

    August 2018

    Hi June, Thank you for taking time to leave us a review we really appreciate it. Glad to hear you found everything so simple its something we spend a lot of time trying to get right so pleased its working!

  • Verified Reviewer

    May 2018

    Fabulous.Made it so easy for me to sell tickets and promote my show.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Easy to set up in the first instance, very easy to operate both from a customers point of view and from an administrative point of view. Easily amendable and controllable for an admin, if changes needed to be made and on top of that, paid out extremely quickly.

    Cons

    Nothing, it worked perfectly for me. I found it perfect for what I needed - I really do not have any cons for this product,

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: TicketSource UK, TicketSource Ltd

    May 2018

    Thanks for the great review! We always appreciate feedback and if you do have suggestions on how we can improve, get in touch ;)

  • Vijay from Infobahn Softworld

    Specialty: Software/IT

    Number of employees: 51-200 employees

    April 2018

    Resolving trouble tickets was never so easy

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    they have a very systematic solution and addressing the user data for the ticket collected and resolve it with the very fastest and reliable way possible.

    Cons

    Submitting the ticket in the system is a little slow if they have a huge queue. i suggest an improvement there if they can.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Alison from V-Day Camden

    April 2018

    So easy and customer support were fantastic

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I have not done anything like this before and was a bit nervous but it was so straightforward and easy to use.I liked being able to check the ticket sales and was simple to do refunds.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: TicketSource UK, TicketSource Ltd

    April 2018

    Thanks Alison, I'll pass your compliments onto our Support team. They're always glad to hear they've done well.

  • Sharad from Infobahn Softworld

    Specialty: Software/IT

    Number of employees: 51-200 employees

    March 2018

    Very good ticket selling software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    they are very user friendly and we have always got positive remarks and cheers from our customers. Thanks to TS

    Cons

    There is no box office download option, everything needs to be cloud based/internet usage. but they are user friendly!

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Nigel from Russell Players

    February 2018

    The Ticket Source service is great - very happy to recommend to any other theatre group.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Much easier ticket sales to a good portion of our audience.

    Pros

    Easy to set up. Very good emails to keep you informed on what is going on with sales.
    Various reports which are really useful.
    We love it, and will be encouraging our audiences to use Ticket Source much more in the future.

    Cons

    I did find it hard to work out how to do a couple of things, but I phoned in for help and it was sorted out very quickly.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: TicketSource UK, TicketSource Ltd

    March 2018

    Thank you Nigel, great review! Don't ever feel you need to struggle, we run a free, friendly Support service to help you get up and running. Just get in touch!

  • Neil from Mr

    February 2018

    Easy to use, packed with features and excellent customer support

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Ease of use, look and feel, customer service help seeing as it was my first time, fast release of funds at the end of the event... The list goes on.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: TicketSource UK, TicketSource Ltd

    February 2018

    Thanks for the kind words Neil, we value your feedback and if you have any suggestions on how we can improve then do e-mail us: support@ticketsource.co.uk

  • Colin from Culter Theatre Club

    Number of employees: 1 employee

    December 2017

    Worked perfectly for our five night panto - each night was a sellout!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The seating plans worked really well and allowed people to select their own seats, but despite being a bit nervous about this we still sold out every single seat!

    Cons

    It would be nice to see some type of graph to show number of tickets being sold by time as the default reports were quite basic.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: TicketSource UK, TicketSource Ltd

    December 2017

    Thanks for the great review Colin, you'll be glad to know we're working on a marketing module to improve the scope and presentation of our reports. Watch for this Q2/3 in 2018!

  • Alys from ABF The Soldiers' Charity - East Anglia

    Number of employees: 11-50 employees

    December 2017

    A Christmas Concert in aid of ABF The Soldiers' Charity

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It was easy for our supporters to purchase event tickets. Administration costs were of no extra cost to the charity.

    Pros

    It was simple to use and make amendments if needed. The process was quick and straightforward. We were also able to set up more than one account as we have volunteer committees for our charity that run events for us but they are linked by one log in.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: TicketSource UK, TicketSource Ltd

    December 2017

    Thanks Alys, it's always great to get feedback from our organisers. Not many people take advantage of our flexible user/account structure. Glad to see you putting it to good use!

  • Colin from Hitchin Fireworks

    Number of employees: 2-10 employees

    November 2017

    Very easy to use service - great support and reasonable fees. Sold over 2,000 tickets through them.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The ability to easily sell tickets online

    Pros

    Ease of setup
    Very helpful support
    Quick reports that can easily be reviewed on a phone
    Quick payment

    Cons

    Reports selection is poor. We were mailing our own tickets and to do the weekly mailing I had to download two reports into Excel, join using VLOOKUP and then manually check as the address report does not have the customer reference and if there are two people with the same surname the address reports sorts differently to the sales report.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: TicketSource UK, TicketSource Ltd

    December 2017

    Thanks for the great review Colin, sorry you struggled with our reporting. We've designed it so we handle as much as possible and this makes it tricky when organisers want to fulfil their own orders! But watch this space, reporting is getting an overhaul next year.

  • Peter from Little Cat Theatre

    November 2017

    Helpful staff. Easy to navigate the site.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I could do almost anything I wanted. Reports were easy to generate. It was extremely easy to make alterations to people's bookings, or recover customer details. I needed one phone call at the start just to sort a couple of minor things, then it was really easy!

    Cons

    I had no real issues. From initial set up, I was not sure how the ticket booking fee would work, but one phone call sorted it out.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: TicketSource UK, TicketSource Ltd

    November 2017

    Thanks for the review Peter, great to hear about your experience and that it was so smooth. And now you know we're always at the end of the phone if you need us!

  • Keith from Nailsea Folk Club

    September 2017

    My experience is entirely positive and with guidance from Ticket Source the software is easy to use.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It is easy to use both for the administrator and our audience, the staff at Ticket Source are friendly and helpful and the cash appears in our bank account within a few days for the concert.
    For our customers who live a distance from the venue, it is so simple to book tickets on line.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: TicketSource UK, TicketSource Ltd

    October 2017

    Thank you for your review Keith, it's great to hear that the software is meeting your needs. If there is ever anything we can help with, please don't hesitate to get in touch.

  • Phil from The Bradford Acadedmy

    Number of employees: 201-500 employees

    July 2017

    Hassle free experience from start to finish.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Took away the hassle of ticketing almost completely.

    Pros

    Once set up, this software takes most of the trouble associate with ticketing away. The interface is fairly self explanatory and if things do get confusing the help site is both intuitive and informative.
    There was no claim process, as soon as the event was over funds were credited to our accounts and there was a full detailed report regarding every transaction.

    Cons

    The initial planning is a little long winded. I would like the ability to customise the seating plan layout further. There's nothing wrong with the current set up, I'd just like to be able to configure it to look like my theatre.

    Review Source: Capterra

    Response: TicketSource UK, TicketSource Ltd

    July 2017

    Thanks Phil, great to hear it's going smoothly for you. If you need any more assistance don't forget we've got a friendly support team waiting to take your call as well!

  • Bryony from Holy Corner Community Playgroup

    June 2017

    Really simple and cost-effective

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    So easy to use with lots of options to upload branding, download scanner apps etc if you want to go further. Also very reasonable fee per ticket and income was paid promptly.

    Cons

    Nothing to complain about! Interface is perhaps a little dull and could be more eyecatching, but then again it needs to work for a wide range of events.

    Review Source: Capterra

    Response: TicketSource UK, TicketSource Ltd

    June 2017

    Thanks for the kind words Bryony, we're glad we could provide you with the service you wanted. Don't worry about the interface, everything is being progressively updated to newer designs/technology.

  • Will from Ellesmere Overtures

    May 2017

    Convenient, Useful, Easy to use.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Useful reporting, quick and easy booking features and settings are easy to amend and use. Useful add ons such as wristbands and E-tickets, which is very helpful.

    Cons

    Not much in the way of 'cons'. I wish there was a summary sales report that broke the information down in one swift form. Including : Open Tickets, Sold, Comps, Unpaid.

    Review Source: Capterra

    Response: TicketSource UK, TicketSource Ltd

    May 2017

    Thanks for the review Will, if there's any way we can help or if you have suggestions for improvements - please don't hesitate to contact us!

  • Neil Sean from Maycon Productions

    April 2017

    Brilliant service and as a new customer I will be returning for sure

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Organised an " Audience with " Ticket Source were invaluable in making the event a huge success and as more people try the service this will become evident to them also .. thanks again

    Review Source: Capterra

    Response: TicketSource UK, TicketSource Ltd

    April 2017

    You're welcome Neil, glad the event was a big success. We look forward to working with you again in the future!

  • Pete from Salford City Radio

    April 2017

    Ticket Source

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Used on line ticketing for the first time as an event organiser. Very impressed. Everything I wanted the software to do - it did! No customer feedback about the process but at least no customer complaints either.

    Review Source: Capterra

    Response: TicketSource UK, TicketSource Ltd

    April 2017

    No news is good news! But just so you know, we're as happy to handle your customers through our call centre as we are organisers. Quality Customer Service on both fronts is a very important focus for us.

  • Kathleen from Matlacha Civic Association

    April 2017

    Non-Profit Event Tickets-Winner Winner

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    TicketSource was easy to use from setup to cash out. I called support once and they were super helpful. The icons that I placed on our website were easy to use and attractive. This will be my go to program for ticket sales.

    Review Source: Capterra

    Response: TicketSource UK, TicketSource Ltd

    April 2017

    Glad to hear it, Kathleen! Thanks for the feedback.

  • Mark from Massaoke

    Number of employees: 1 employee

    February 2017

    User-friendly, pro quality ticketing site

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Ticketsource has all the functionality I could possibly want from a ticketing site, and is user-friendly to boot. I run uk based events and find it far superior to any other ticketing site I've used. The fees are reasonable, especially for higher priced events. Would thoroughly recommend.

    Pros

    It is comprehensively able to take care of all of my needs.

    Cons

    My previous criticisms were answered satisfactorily by customer services.

    Review Source: Capterra

    Response: TicketSource UK, TicketSource Ltd

    February 2017

    Great to hear that Mark - thank you for taking the time to publish your review.

  • Anthony from MAJESTIC ACADEMY OF MUSIC & ART

    Number of employees: 10,000+ employees

    February 2017

    Great - Great - Great

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Amazing ease of use even for me - who can't even do Facebook - brillent customer service - value for money, I just wish infoind these guys earlier.

    Pros

    Ease of use

    Cons

    Don't know any.

    Review Source: Capterra

    Response: TicketSource UK, TicketSource Ltd

    February 2017

    Thank you for taking the time to review us Anthony. Don't be so hard on your own tech skills, I'm sure we have employees that can't use Facebook either!

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