Very good.

Support from Ticketsource for season tickets

Nothing that I can think of apart from the detail required in this feedback

Very good. Would heartily recommend for amateur production groups.

Really helpful over the phone support when I started using the system.

It would be helpful to have a ticket sales report breaking down cash and online sales in one report

Does what it promises. Editing entries is harder than it needs to be. I never click on the correct menu option the first time - definitely not intuitive to anyone other than the writer of the software. This would be less frustrating if I used the system more often but with only a couple of events a year I have to learn the quirks again each time.

Ticket Source gave us everything we needed to connect with our audience after 2 years of no productions due to COVID restrications. It exceeded our expectations in all areas.

Flexible box office capability was crucial as we moved from a manual system to online. Some of our customers and our cast needed a phone or email ticket ordering capability. Ticket Source "ticked all the boxes" We linked the online sales to our website for maximum accessability. Our tickets went on general sale on 1st March for a production that started on 23rd March. We sold out within 5 days!

The mobile responsiveness could be better - although it was possible to use the back office etc.

Five star rating. Easy to use. Pleasant and helpful staff. Easy to contact on the phone. No long arduous messages whilst waiting to get through and no long wait time. I often get through in a matter of seconds. I don't recall ever having to wait more than a two or three minutes before my call is answered.

Setting up a ticketing system for an event is always easy, even for a technophobe like me. Easy step by step instructions and options. If I've ever had any problems or made any mistakes that I couldn't rectify, TicketSource are easy to contact on the phone, and will take time helping me with step by step instructions. I have never felt rushed or made to feel foolish if I don't understand what they are telling me the first time. There is no hard sell and I'm not bombarded with emails telling me about their products.

Setting up a new system can be a little confusing to anyone who hasn't done it before, but help is readily available if needed. We are a small theatre studio, and obviously put on shows and productions. However, recently, we considered doing a music show and setting up the seating in a cabaret style with seats around tables. It did occur to me that it would have been good to have been able to set up a seating plan that showed a symbol/shape; circle, square, rectangle etc. that could be selected to indicate seating around a table. In the end, I went for everyone sitting where they like, so it wasn't relevant this time.