TicketSource

RATING:

4.8

(400)

About TicketSource

Free, professional-level online ticket sales system that’s incredibly easy-to-use and affordable to all. Promote, sell and manage any event in any venue. We’ve been in your shoes, experienced the same ticketing challenges and scaled the same ticketing peaks, so we’ve designed our ticketing system to be simple, cost-and-drama-free, basically, we get it. We are not faceless, rather we are good people, both passionate and keen to provide a valued service for the right reasons. If you want, you can talk to us, we’ve been in your shoes. Unlike other ticking providers, we have no contracts, hidden fees or complicated access tiers. Gain full access to our complete system through one single, easy to understand, affordable booking fee structure. There is no cost to you, as ...

Awards and Recognition

FrontRunner 2024
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

TicketSource Pricing

Our fully featured online box office is free for event organisers to use. There is no charge for recording your in-house cash, cheque and complimentary bookings. For paid events, a small booking fee applies to customers paying online. There are no contracts, hidden fees or complicated access tiers. We provide one single, honest, low-cost booking fee structure.

Free trial: 

Available

Free version: 

Available

Slide 1 of 5

TicketSource Reviews

Overall Rating

4.8

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for TicketSource

1 - 5 of 400 Reviews

Anonymous

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2018

Fabulous.Made it so easy for me to sell tickets and promote my show.

PROS

Easy to set up in the first instance, very easy to operate both from a customers point of view and from an administrative point of view. Easily amendable and controllable for an admin, if changes needed to be made and on top of that, paid out extremely quickly.

CONS

Nothing, it worked perfectly for me. I found it perfect for what I needed - I really do not have any cons for this product,

Vendor Response

Thanks for the great review! We always appreciate feedback and if you do have suggestions on how we can improve, get in touch ;)

Replied May 2018

Gareth

Religious Institutions, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

FUNCTIONALITY

4

Reviewed June 2023

Good service

PROS

Did what we needed it to do. Simple service

CONS

Would have been helpful to be able to allocate 'house' tickets in General Admission venues. Maybe this was possible but I wasn't able to work it out.

Reason for choosing TicketSource

Good rate for registered charities

Vendor Response

Hi Gareth, thanks for taking the time to share your feedback. Please get in touch with our team if you wish to discuss options for allocating house seats for your event.

Replied June 2023

Mike

Used free trial

Review Source: Capterra

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

2

FUNCTIONALITY

5

Reviewed January 2017

The Comedy Clubhouse

The purchase process is cumbersome for our patrons. The site hangs at the point of purchase locking up tickets at the worst time as people make multiple attempts. Many, many, many fields and dates reflect London standards and not the US. Specifically, reporting draws inaccurate information because it will juxtapose the month and day. So will searching. Great features, good pricing, but a very buggy platform.

Vendor Response

Hi Mike, thank you for your useful feedback. We¿re always looking for opportunities to improve our service. If you¿re able to provide us with specific examples where you feel the service is underperforming then please drop us a line via our Support Team and we¿ll be happy to review the issue. All the best.

Replied January 2017

Ged

Entertainment, 11-50 employees

Used monthly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed January 2024

First Time TS Users

This was our first year with TS, and we’ll certainly use them again next year. Over 50% of our pre-sales came via TS, even though it was a late decision to use it and our poster’s didn’t include a TS reference.

PROS

It was extremely easy to set up and use. Prior to using TS we had used manually numbered tickets to check sales volumes. The TS sales reports were used on a very frequent basis to check sales.

CONS

Nothing really, at first the idea of a booking fee for our customers seemed unattractive, however, there were no negative comments and people really liked being able to pay electronically.

Vendor Response

Thank you very much for sharing your first experience using TicketSource. I am sure others will find this useful. We look forward to welcoming you back for your next event!

Replied February 2024

Andrena

Events Services, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2023

Our new ticketing partners

TicketSource has improved our customer experience. The support is excellent and the software easy to use. Integrations with other payment merchants and mailing providers was also simple and seamless.

PROS

having used other ticketing software it was refreshing to use a system that simply worked well. Our customer's had a far better experience with TicketSource which meant we had far less correspondence to deal with. It was easy to set up various ticketing options, discounts, comp tickets etc and track it within the data.

CONS

It was hard to find a good way of scanning tickets at large quantities particularly in a field without laptops.

Reasons for switching to TicketSource

We had a huge amount of correspondence about tickets not being received.

Vendor Response

Hi Andrena, thank you very much for taking the time to leave your review, and we are really pleased your transition over to TicketSource has been a success.

Replied July 2023