TicketSource Software


 

TicketSource is a cloud-based event ticketing platform that provides tools for event promotion and managing ticket sales. Users can set up an online box office for events and offer allocated seating or general admission tickets to customers.

The solution provides venue seating plan designer that enables customers can choose their preferred seats using a graphical representation of a venue’s layout and seating. It also allows vendors to customize tickets with brand colors and logos.

TicketSource provides users with digital marketing tools, discount coupons and customer referral codes to promote online ticket sales. Users can add an event URL in their social media feeds to promote an event. Additionally, TicketSource provides an inventory system that lets users store and access data for online and offline ticket sales to help mitigate overbooking. Integrations include MailChimp and Stripe.

Pricing is based on a percentage of the booking fee. Support is provided via phone, email and chat.

 

TicketSource - Dashboard
 
  • TicketSource - Dashboard
    Dashboard
  • TicketSource - Venue seating
    Venue seating
  • TicketSource - Box office display
    Box office display
  • TicketSource - Event setup
    Event setup
  • TicketSource - Sales report
    Sales report
  • TicketSource - Connect bank accounts
    Connect bank accounts
Supported Operating System(s):
Web browser (OS agnostic)

300 Reviews of TicketSource

 

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Software Advice Reviews (2)
More Reviews (298)

Showing 1-2 of 2

Vijay from Infobahn Softworld
Specialty: Software/IT
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

Resolving trouble tickets was never so easy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

they have a very systematic solution and addressing the user data for the ticket collected and resolve it with the very fastest and reliable way possible.

Cons

Submitting the ticket in the system is a little slow if they have a huge queue. i suggest an improvement there if they can.

Review Source
 
 

Sharad from Infobahn Softworld
Specialty: Software/IT
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2018

March 2018

Very good ticket selling software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

they are very user friendly and we have always got positive remarks and cheers from our customers. Thanks to TS

Cons

There is no box office download option, everything needs to be cloud based/internet usage. but they are user friendly!

Review Source
 
 
 
Showing 1-20 of 298


May 2018

May 2018

Fabulous.Made it so easy for me to sell tickets and promote my show.

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Pros

Easy to set up in the first instance, very easy to operate both from a customers point of view and from an administrative point of view. Easily amendable and controllable for an admin, if changes needed to be made and on top of that, paid out extremely quickly.

Cons

Nothing, it worked perfectly for me. I found it perfect for what I needed - I really do not have any cons for this product,

Review Source: Capterra

  Response: TicketSource UK, TicketSource Ltd

Date: May 2018

May 2018

 

Thanks for the great review! We always appreciate feedback and if you do have suggestions on how we can improve, get in touch ;)

 

Alison from V-Day Camden

April 2018

April 2018

So easy and customer support were fantastic

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Pros

I have not done anything like this before and was a bit nervous but it was so straightforward and easy to use.I liked being able to check the ticket sales and was simple to do refunds.

Review Source: Capterra

  Response: TicketSource UK, TicketSource Ltd

Date: April 2018

April 2018

 

Thanks Alison, I'll pass your compliments onto our Support team. They're always glad to hear they've done well.

 

Nigel from Russell Players

February 2018

February 2018

The Ticket Source service is great - very happy to recommend to any other theatre group.

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Much easier ticket sales to a good portion of our audience.

Pros

Easy to set up. Very good emails to keep you informed on what is going on with sales.
Various reports which are really useful.
We love it, and will be encouraging our audiences to use Ticket Source much more in the future.

Cons

I did find it hard to work out how to do a couple of things, but I phoned in for help and it was sorted out very quickly.

Review Source: Capterra

  Response: TicketSource UK, TicketSource Ltd

Date: March 2018

March 2018

 

Thank you Nigel, great review! Don't ever feel you need to struggle, we run a free, friendly Support service to help you get up and running. Just get in touch!

 

Neil from Mr

February 2018

February 2018

Easy to use, packed with features and excellent customer support

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Pros

Ease of use, look and feel, customer service help seeing as it was my first time, fast release of funds at the end of the event... The list goes on.

Review Source: Capterra

  Response: TicketSource UK, TicketSource Ltd

Date: February 2018

February 2018

 

Thanks for the kind words Neil, we value your feedback and if you have any suggestions on how we can improve then do e-mail us: support@ticketsource.co.uk

 

Colin from Culter Theatre Club
Number of employees: 1 employee Employees number: 1 employee

December 2017

December 2017

Worked perfectly for our five night panto - each night was a sellout!

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Pros

The seating plans worked really well and allowed people to select their own seats, but despite being a bit nervous about this we still sold out every single seat!

Cons

It would be nice to see some type of graph to show number of tickets being sold by time as the default reports were quite basic.

Review Source: Capterra

  Response: TicketSource UK, TicketSource Ltd

Date: December 2017

December 2017

 

Thanks for the great review Colin, you'll be glad to know we're working on a marketing module to improve the scope and presentation of our reports. Watch for this Q2/3 in 2018!

 

Alys from ABF The Soldiers' Charity - East Anglia
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

A Christmas Concert in aid of ABF The Soldiers' Charity

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It was easy for our supporters to purchase event tickets. Administration costs were of no extra cost to the charity.

Pros

It was simple to use and make amendments if needed. The process was quick and straightforward. We were also able to set up more than one account as we have volunteer committees for our charity that run events for us but they are linked by one log in.

Review Source: Capterra

  Response: TicketSource UK, TicketSource Ltd

Date: December 2017

December 2017

 

Thanks Alys, it's always great to get feedback from our organisers. Not many people take advantage of our flexible user/account structure. Glad to see you putting it to good use!

 

Colin from Hitchin Fireworks
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Very easy to use service - great support and reasonable fees. Sold over 2,000 tickets through them.

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The ability to easily sell tickets online

Pros

Ease of setup
Very helpful support
Quick reports that can easily be reviewed on a phone
Quick payment

Cons

Reports selection is poor. We were mailing our own tickets and to do the weekly mailing I had to download two reports into Excel, join using VLOOKUP and then manually check as the address report does not have the customer reference and if there are two people with the same surname the address reports sorts differently to the sales report.

Review Source: Capterra

  Response: TicketSource UK, TicketSource Ltd

Date: December 2017

December 2017

 

Thanks for the great review Colin, sorry you struggled with our reporting. We've designed it so we handle as much as possible and this makes it tricky when organisers want to fulfil their own orders! But watch this space, reporting is getting an overhaul next year.

 

Peter from Little Cat Theatre

November 2017

November 2017

Helpful staff. Easy to navigate the site.

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Pros

I could do almost anything I wanted. Reports were easy to generate. It was extremely easy to make alterations to people's bookings, or recover customer details. I needed one phone call at the start just to sort a couple of minor things, then it was really easy!

Cons

I had no real issues. From initial set up, I was not sure how the ticket booking fee would work, but one phone call sorted it out.

Review Source: Capterra

  Response: TicketSource UK, TicketSource Ltd

Date: November 2017

November 2017

 

Thanks for the review Peter, great to hear about your experience and that it was so smooth. And now you know we're always at the end of the phone if you need us!

 

Keith from Nailsea Folk Club

September 2017

September 2017

My experience is entirely positive and with guidance from Ticket Source the software is easy to use.

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Pros

It is easy to use both for the administrator and our audience, the staff at Ticket Source are friendly and helpful and the cash appears in our bank account within a few days for the concert.
For our customers who live a distance from the venue, it is so simple to book tickets on line.

Review Source: Capterra

  Response: TicketSource UK, TicketSource Ltd

Date: October 2017

October 2017

 

Thank you for your review Keith, it's great to hear that the software is meeting your needs.

If there is ever anything we can help with, please don't hesitate to get in touch.

 

Phil from The Bradford Acadedmy
Number of employees: 201-500 employees Employees number: 201-500 employees

July 2017

July 2017

Hassle free experience from start to finish.

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Took away the hassle of ticketing almost completely.

Pros

Once set up, this software takes most of the trouble associate with ticketing away. The interface is fairly self explanatory and if things do get confusing the help site is both intuitive and informative.
There was no claim process, as soon as the event was over funds were credited to our accounts and there was a full detailed report regarding every transaction.

Cons

The initial planning is a little long winded. I would like the ability to customise the seating plan layout further. There's nothing wrong with the current set up, I'd just like to be able to configure it to look like my theatre.

Review Source: Capterra

  Response: TicketSource UK, TicketSource Ltd

Date: July 2017

July 2017

 

Thanks Phil, great to hear it's going smoothly for you. If you need any more assistance don't forget we've got a friendly support team waiting to take your call as well!

 

Bryony from Holy Corner Community Playgroup

June 2017

June 2017

Really simple and cost-effective

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Pros

So easy to use with lots of options to upload branding, download scanner apps etc if you want to go further. Also very reasonable fee per ticket and income was paid promptly.

Cons

Nothing to complain about! Interface is perhaps a little dull and could be more eyecatching, but then again it needs to work for a wide range of events.

Review Source: Capterra

  Response: TicketSource UK, TicketSource Ltd

Date: June 2017

June 2017

 

Thanks for the kind words Bryony, we're glad we could provide you with the service you wanted. Don't worry about the interface, everything is being progressively updated to newer designs/technology.

 

Will from Ellesmere Overtures

May 2017

May 2017

Convenient, Useful, Easy to use.

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Pros

Useful reporting, quick and easy booking features and settings are easy to amend and use. Useful add ons such as wristbands and E-tickets, which is very helpful.

Cons

Not much in the way of 'cons'. I wish there was a summary sales report that broke the information down in one swift form. Including : Open Tickets, Sold, Comps, Unpaid.

Review Source: Capterra

  Response: TicketSource UK, TicketSource Ltd

Date: May 2017

May 2017

 

Thanks for the review Will, if there's any way we can help or if you have suggestions for improvements - please don't hesitate to contact us!

 

Neil Sean from Maycon Productions

April 2017

April 2017

Brilliant service and as a new customer I will be returning for sure

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Organised an " Audience with " Ticket Source were invaluable in making the event a huge success and as more people try the service this will become evident to them also .. thanks again

Review Source: Capterra

  Response: TicketSource UK, TicketSource Ltd

Date: April 2017

April 2017

 

You're welcome Neil, glad the event was a big success. We look forward to working with you again in the future!

 

Pete from Salford City Radio

April 2017

April 2017

Ticket Source

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Used on line ticketing for the first time as an event organiser. Very impressed. Everything I wanted the software to do - it did! No customer feedback about the process but at least no customer complaints either.

Review Source: Capterra

  Response: TicketSource UK, TicketSource Ltd

Date: April 2017

April 2017

 

No news is good news! But just so you know, we're as happy to handle your customers through our call centre as we are organisers. Quality Customer Service on both fronts is a very important focus for us.

 

Kathleen from Matlacha Civic Association

April 2017

April 2017

Non-Profit Event Tickets-Winner Winner

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TicketSource was easy to use from setup to cash out. I called support once and they were super helpful. The icons that I placed on our website were easy to use and attractive. This will be my go to program for ticket sales.

Review Source: Capterra

  Response: TicketSource UK, TicketSource Ltd

Date: April 2017

April 2017

 

Glad to hear it, Kathleen! Thanks for the feedback.

 

Mark from Massaoke
Number of employees: 1 employee Employees number: 1 employee

February 2017

February 2017

User-friendly, pro quality ticketing site

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Ticketsource has all the functionality I could possibly want from a ticketing site, and is user-friendly to boot. I run uk based events and find it far superior to any other ticketing site I've used. The fees are reasonable, especially for higher priced events. Would thoroughly recommend.

Pros

It is comprehensively able to take care of all of my needs.

Cons

My previous criticisms were answered satisfactorily by customer services.

Advice to Others

No... use it, it's great.

Review Source: Capterra

  Response: TicketSource UK, TicketSource Ltd

Date: February 2017

February 2017

 

Great to hear that Mark - thank you for taking the time to publish your review.

 

Anthony from MAJESTIC ACADEMY OF MUSIC & ART
Number of employees: 10,000+ employees Employees number: 10,000+ employees

February 2017

February 2017

Great - Great - Great

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Amazing ease of use even for me - who can't even do Facebook - brillent customer service - value for money, I just wish infoind these guys earlier.

Pros

Ease of use

Cons

Don't know any.

Advice to Others

Don't bother searching for another piece of software. This one does it all and so easy.

Review Source: Capterra

  Response: TicketSource UK, TicketSource Ltd

Date: February 2017

February 2017

 

Thank you for taking the time to review us Anthony. Don't be so hard on your own tech skills, I'm sure we have employees that can't use Facebook either!

 

Lee from TAODS

February 2017

February 2017

Amazing Doesn't Cover It!

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We've used this company for the early stages., and it has just got better and better as time goes on. We've made some suggestions and seen them implemented which is great. Highly recommend this software to any event organiser.

Review Source: Capterra

  Response: TicketSource UK, TicketSource Ltd

Date: February 2017

February 2017

 

Our organiser feedback has been invaluable. Thank you for contributing Lee, if you get any more ideas then please email them to: support@ticketsource.co.uk

 

Benoy from Wycliffe College

February 2017

February 2017

Excellent ticketing experience for us!

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We've just used ticketsource for our first event and it was a fantastic experience for our admin users and our clients using it to book the event. Easy to setup, simple to use and it has some great features too. The only two improvements I would suggest is with the free scanning app for iOS and Android where it was sometimes a 'hit & miss'. The other improvement could be with the 'refund' process where one can only refund in full and part refund requires ringing in to their support rather than having to deal with it ourselves online. But overall it was an excellent experience for us and we will certainly be using them again! Highly recommended!

Review Source: Capterra

  Response: TicketSource UK, TicketSource Ltd

Date: February 2017

February 2017

 

Thank you for the suggestions Benoy, we're always looking for ways to improve our service and I've passed on the refund issue to Development for their roadmap.

As for the scanning, if you could elaborate on the problem in an email to: support@ticketsource.co.uk then we'll take a look and see what we can change.

 

Marian from Grimsargh Players

February 2017

February 2017

Excellent support from friendly team

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I use Ticket Source as I run the Box Office for a local amateur dramatics group. Whenever I have had any issues or queries and have e-mailed the support team, I have received immediate advice and in a language which I able to understand! Well impressed.

Review Source: Capterra

  Response: TicketSource UK, TicketSource Ltd

Date: February 2017

February 2017

 

We're always happy to help Marian, thanks for taking the time to write a review.

 
 
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