Easy to set up in the first instance, very easy to operate both from a customers point of view and from an administrative point of view. Easily amendable and controllable for an admin, if changes needed to be made and on top of that, paid out extremely quickly.

Nothing, it worked perfectly for me. I found it perfect for what I needed - I really do not have any cons for this product,

Very good. Would heartily recommend for amateur production groups.

Really helpful over the phone support when I started using the system.

It would be helpful to have a ticket sales report breaking down cash and online sales in one report

used for an event last year, was fairly average

Not as good as other event management tools

Excellent choice for our needs as a community group.

Easy to set up and manage. Easy access through usual browsers on PC and phone, with addition of mobile app for Front of House . Multiple users with ability to set up different roles for each. Flexible to our requirements

Initially found it clunky in parts of the setup as some information was repeated per individual event, but got easier with more use.

The Overall experience was very good and allowed us to sell tickets for our show in a very efficient way.

It was very easy to use without any experience and had nearly all the features we needed.

Setting up the seating blocks and allocating costs per seat. I can see how this can be done but would have been easier if we could allocate per seat rather than setting this up as different seating blocks

TicketSource has improved our customer experience. The support is excellent and the software easy to use. Integrations with other payment merchants and mailing providers was also simple and seamless.

having used other ticketing software it was refreshing to use a system that simply worked well. Our customer's had a far better experience with TicketSource which meant we had far less correspondence to deal with. It was easy to set up various ticketing options, discounts, comp tickets etc and track it within the data.

It was hard to find a good way of scanning tickets at large quantities particularly in a field without laptops.

Excellent. I'm very glad we made the change

Customisable Box Office; non-profit discount; support (human and on-line

It's not really a con. I would like even more opportunity to customise the ticket shop

This is an amazing tool for selling tickets. The only hiccup I had was when someone was able to book a wheelchair and carer seat as normal tickets when those seats had been marked as wheelchair and carer seats. I don't know how that could have happened.

Very user friendly. I love the sales reports which quickly give you an idea of what has been sold.

Not having ever set up online ticketing before it was a bit of a daunting task with all the various drop down bars with all the different options for setting up an account. I had to ring up for help a few times but always got good advice and was pointed in the right direction.

Very intuitive package, easy for first time use. Found help easily and via chat for a specific fix. Prising options easy to select# and flexible. Front of House reports and reservations were easy to find/use. Good value for money. QR code generation and web links to share to my ticketing page were easy and helped show professionalism. A bit of me expected problems ticketing a show for the first time - I need not have worried.

Explanation of follow-on e-mail permissions might have been more overt. Maybe I missed it, but few people opted in and thinking now I should have focused on that more.Can reports be downloaded to Excel?

Excellent services. Answers on the end of the phone, instantly sorting out any issues, be that ticket exchanges, or booking additional tickets. The complete event package

Eas of use, complete package, always helpful assistance on hand.

Being new to this type of system, it took me a while to see how beneficial and helpful ticketsource were.

This was our first year with TS, and we’ll certainly use them again next year. Over 50% of our pre-sales came via TS, even though it was a late decision to use it and our poster’s didn’t include a TS reference.

It was extremely easy to set up and use. Prior to using TS we had used manually numbered tickets to check sales volumes. The TS sales reports were used on a very frequent basis to check sales.

Nothing really, at first the idea of a booking fee for our customers seemed unattractive, however, there were no negative comments and people really liked being able to pay electronically.

We have been using Ticketsource for at our theatre for approximately 5 years now. The system works well for our customers who can book seats at a time that suits them and we do not have to be on site to take bookings. As a small venue this is very cost effective for us as we do not have to staff a 24hour box office. Our staff we find the systems straightforward and reliable. We have all the booking details at our fingertips, so we are able to answer customer queries efficiently. Archive materials are easily accessible which makes financial reconciliation straightforward and transparent. We are able to link directly to our website and can also benefit from the wider Ticketsource community on line. Ticketsource allows us to customise each event to our own needs allowing us to create tailor made seating plans, pricing structures and booking discounts and incentives. We can add information and publicity material to each performance. Customer support is very good with a number of options including FAQ's to assist with basic problems, an on line help facility and a telephone help line. The site also includes very helpful tutorials for setting up events and trouble shooting, which are brief and not at all patronising. Ticketsurce also allows us to run our own box office at strategic times and as much of our business is from schools, dance schools and local amateur companies within a small radius of the venue, it means that customers have the option not to get involved in the extra cost of booking fees. It would help us greatly as a venue if there were an option to print off whole shows with all the ticket prices on one ticket, as many amateur groups who sell within their own small community like to take possession of all the tickets to sell directly. I am aware that this does not benefit Ticketsource and would make accounting for ticket sales impossible, but many of our clients would prefer to have multiple prices on each ticket, enabling them to highlight the price paid or to cross off the other prices. I'm not sure if other venues would benefit from this service and I fully appreciate that we may be in the minority. I would certainly recommend Ticketsource to venues of all sizes as it really is a complete package. The rates are reasonable and the support is excellent

I like the quick answering of the Ticketsource helpline phone by someone in the UK (Wales) who is of course familiar with our language and vernacular. Help lines in the Philippines may be on offer 24/7 but they dont understand the nuances of an issue being discussed. I am running a multi-event festival it has become very simple to set up the system now.

It improves each time we use it, adding welcome new features. It is complex but logical.

The public access to a current event shows say X Tickets available. It would help if it said X tickets available out of Y, where Y is the maximum. I encourage my multiple small event organizers to watch their ticket bookings (they dont have access to the back of house) and it gets confusing when they cant remember how many tickets there are for the event but it says say 32 Available or worse still 50+ available. Also, when setting up multiple events with the same Ticket Launch Date, why cant we click "All event tickets available from the same date" Also when selecting a venue location at the beginning for a new event, why cant we set up a subdirectory of our own regularly used venues rather than scrolling down numerous similar venues across the globe.

Straightforward to use. Booking fee is lower than other platforms.

Intuitive set up and design. Good "how to" videos. Easy to manage.

No notification of sales activity - need to log in daily to check sales. Would be helpful if TicketSource can automatically promote events through major gig platforms like other ticketing platforms do, as it takes extra work to post these manually.

TicketSource system is the best Box Office system I have found, does everything we would need and more. There are so many features it is such a flexible system. Support is excellent, very responsive and quick.

Nothing really, its just a great system that does all we need.

Found the whole process very easy from setting up events to payments and links to adverts for events. Saves time and collects customers data very easily. Thank you xx

The Ticket Source site is an easy way to sell tickets for events - just put the link into the advert for event and hey presto the customers book and we get paid a week later full amount for tickets as customers pay the admin fee - very early doors for me at moment but will look to advertise event with ticket source as business builds up. Thank you for making things so easy.

So far there are no cons about TicketSource as my experience has been positive only.

TS is one of those rare services that delivers exactly what it says. For a small arts organisation that is always looking for cost-effective solutions, TS has proved invaluable to us. It is easy to use, provides a variety of information in formats that can be exported to our other systems and flexible enough to not only serve as an in-house box office, but also as an on-line customer service which can be managed off-site by our volunteers - everything we need. Its customer service is truly outstanding. On the rare occasions when we have had to contact them with a technical issue it is resolved quickly and efficiently. Sometimes we have asked for slight changes to made to the system and, when possible, these have always been made. The only small criticism I would make is with regard to the ticket printer which every now and again stops working. This seems to be caused by a problem with the printer cache which, because it is not on our network, has to be cleared by TS. Again, technical support resolves this quickly and has made suggestions for preventing future problems.

1, Good customer service and very helpful to provide solutions and ideas to suit the clients needs 2. Simple to use system, however we still have issues with the scanners and collation of scanned users 3. Versatile product - but the functionality to allow the client to associate a bar code with a particular seat for Season Ticket holders would be useful. For example we need bar codes printed onto cards before a person has chosen an actual seat. 4. Competition is growing from other similar companies offering to charge ticket commissions of 5% and payments made as they are purchased by the customer - From our company viewpoint we are very happy with Ticketsource but we have to evaluate options, especially commercial ones that serve our customers and cash flow better from a commercial standpoint.

When we decided to open up the then Writhlington School theatre as a small professional venue, a robust box office system was essential. The venue was run by one full time and one part time staff, so minimising effort was very important for us. TicketSource makes everything so easy. It took less than an hour for us to set up the system, from scratch, including seating plans, venue details box office front-end and Facebook integration. Customer support from TicketSource has also been first rate. One one occasion, I had to phone them an hour before a show went up and they quickly resolved my problem over the phone. Overall, TicketSource has been a fundamental tool in our development of the venue. TicketSource Express allows us to have volunteer ushers scanning tickets from iPads at the auditorium doors. But the thing I value most about TicketSource is that it is still evolving. They are constantly listening to feedback and adding new features, most notably the rework of reservations. I've recommended TicketSource to many other small companies who have also reported great success with it. If you're a small venue or company looking for an all-in-one box office solution, you need TicketSource.

Ticket software was fine, analytics were useful, not particularly stand out amongst competition, what did make ticketsource stand out was the availability of ticket scanning hardware, unfortunately hardware did not work (most importantly incorrect charger for base station laptop), causing a great deal of extra work during the event and cost of temporary universal charger to get the thing to work. Faultiness of charger then completely denied by customer service, will not be using ticketsource again, is ridiculous after they made around £1300 from the event.

Generally a smooth process from start to finish.

It provides a simple point of sale system for online bookings and enables me to keep an eye on how an event is selling, so if I need to up the marketing or reign in the budget, I can do so.

The phone booking system is not automatically offered. This should be a given for older patrons to the theatre.

they are very user friendly and we have always got positive remarks and cheers from our customers. Thanks to TS

There is no box office download option, everything needs to be cloud based/internet usage. but they are user friendly!

This is the second time we have used TicketSource and this time round it has been great! Last year we had a couple of problems that didn't help the way we handled our tickets but we went back with ways of how they could improve and their technical team worked together to help us. With their help we were able to sell our tickets with no problems at all. The back of house system worked really well for us, as a company we sell lots of different ticket types and its important to be able to pull off reports, check customers details and doing this with TicketSource was very easy. If we had any questions or were struggling to set up the event the customer support was brilliant and very helpful! As we are a seasonal event we only use TicketSource for a certain amount of time but we will certainly be returning to use them again. Highly recommend!

My amateur dramatic society have no need to look elsewhere in order to sell tickets for our annual pantomime. Should we have any questions or queries there is someone to come to our aid either by phone, online chat or email. The customer service personnel are very patient and helpful. As someone who has limited understanding of technical knowhow I can get frustrated when trying to follow tutorials as there can be points that look simple enough but I get myself into difficulties. I seem to find things can't be completed as easily as TicketSource would think. I am someone who has to to have every move clearly explained and not assumed we know what to do - hence for me 3 Stars.

The TicketSource site is quite the best I have found for on-line booking for our shows. We are just starting to accept bookings on line and were very nervous about the things that could go wrong leaving our customers frustrated and angry. I am pleased to say that nothing like this has happened and the feedback we have had so far is very favourable. The reports that are readily available keep us in control of the sales and monitor their progress. The detailed financial reports and the prompt payment of receipts are a boon to our treasurer. I particularly like the way we can integrate the on-line sales with our over the counter sales as many of our older patrons are uneasy about using computers to buy things on-line. The facilities in the software range from very simple to the most elaborate you could imagine. I would not hesitate to recommend this site to any Amateur Groups.